I needed to see my GP but was unable to get an appointment. I came here . Got right in . Easy…read moreregistration. Front desk , Nurse and NP were amazing . Got what I needed . I expected a high up charge for a walk in clinic . It was almost same price as my GP and more Convenient. I will recommend to family and friends . Thanks to all for great care .

Customer service is awful! My husband showed up for his appointment today, and the lady at the…read morefront desk told him that she wouldn't verify his insurance because it's through his work and is based out of state. I specifically called our insurance provider prior to making the appointment because I wanted to use a facility in-network. They emailed me a list of providers, and Memorial Hermann GoHealth was on the list. So, instead of doing her job, she told my husband that he'd have to pay out of pocket for the visit since his insurance wasn't verified. He left and went to a different urgent care who had no issue verifying the insurance.

Convenient clean walk in facility. Good care provider. Thet accept insurance. I have been there…read moreseveral times.

Very quick to be seen, and very friendly staff. Sean took care of me and the shots he gave me made…read morethe excruciating pain vanish instantly.

Although "Express" is in the name, the clinic has been quite slow in providing diagnostic…read morefollow-up. My husband initially went in on Monday at 9:30 AM experiencing intense pain early in the morning. There were no lines when I arrived, the office was clean, and the staff were polite and professional. During the visit, they drew labs and gave me a referral to have an ultrasound done (which I was able to get done that day at 1pm). I was told that they would call me with the results once everything was reviewed. Wednesday, the clinic contacted us with the lab results, but they had no update regarding the imaging. I then called the imaging center myself and was informed that the ultrasound images had already been sent to the clinic Wednesday afternoon. On Thursday, I went to the imaging center in person to pick up a copy of the results and the CD containing the images. I called the same day (Th) and was told the NP should have the results reviewed by Friday. When I followed up today(Friday), I was told that it may not be reviewed until Monday. While I'm grateful my husband's pain has mostly subsided and is feeling almost back to normal, the delay in reviewing the imaging results feels unnecessary and frustrating. Especially considering the imaging center had already sent the results several days ago. Overall, my initial visit was positive in terms of the cleanliness of the office and the friendliness of the staff and cost of the visit. After calling they are more annoyed and don't seem to care that patients are left with no answers. The delay in communicating diagnostic results and providing follow-up information has been disappointing and has left me waiting longer than expected for answers. This is my second time going here for labs and imaging (first time with my son) and I didn't experience this type of delay so hopefully this isn't what usually happens.

I rarely leave negative reviews, but our experience at Family Express this morning was concerning…read more We went in for a strep test and waited over two hours, but that wasn't my main issue. About an hour after opening, I used the restroom and found it in unacceptable condition (video attached), which immediately raised concerns about cleanliness. In the exam room, containers of Q-tips, gauze, and cotton balls were left uncovered, and the strep test was performed without gloves or handwashing. We interacted with three different staff members who neither washed their hands nor wore gloves while caring for our daughter. The technician who initially came in to take her blood pressure and temperature repeatedly used profanity and complained about missing supplies, including a stethoscope. Before leaving, I checked the restroom again and found it unchanged. The lack of cleanliness, infection-control practices, and professionalism was very disappointing.

Took my husband in to get relief asking specifically for an enema. They said yes.. he was stage 4…read morecancer and they knew the details. Four hours later and $920 .. they gave him a prescription for fleet which is an over the counter which did not work in the first place. Scam Ally!

I really love how the staff is very nice and polite and the customer service is great as well and I…read morerecommend everyone to go here. This is a place where they care about your own well being and do anything they can to help with your health I give it a 10/10 !!!

I recently visited Next Level Urgent Care in Spring for follow-up care while recovering from a…read morebroken ankle. Overall, it was a very positive experience from the moment I walked in to the moment I left. The front desk staff greeted me warmly and efficiently handled my check-in. The facility was clean, modern, and had a welcoming atmosphere, which immediately put me at ease. I didn't have to wait long before being called back, which was a huge relief. (the first time I went) The medical staff were professional and attentive. The provider took the time to listen to my concerns, review my progress, and explain the next steps in my recovery plan in a way that was easy to understand. I appreciated their thoroughness and the genuine care they showed throughout my visit. The only reason I'm giving four stars instead of five is that there was a slight delay when I was waiting for my discharge instructions and follow-up care paperwork. While not a major issue, it did make the visit longer than I had anticipated. Despite that minor inconvenience, I would highly recommend Next Level Urgent Care - Spring. Their professionalism, clean environment, and attentive staff made this a reassuring stop on my recovery journey.

This is my 3rd time coming here and I will continue for any future needs. The staff are so sweet…read moreand patient. I went in due to very bruised knees from a fall. The nurses listened to my concerns, X-rays were done quickly. The PA listened and was very explanatory about my condition.

Nice staff and provider. They do X-rays here. Would come…read moreback for future quick visits.

Assessment lasted 3 minutes. PA said " I can't help you, you have to go to the emergency room "…read more They changed me $210. I've read his notes and they are different from the ones made by the doctor in the emergency room. They have essentially done nothing for me other than refer me to the emergency room.

Despite emailing there has been no response and no refund despite the business manager's response…read more Do not recommend. Will be looking into a charge back.

Thank you for responding to my review, but your "add on" excuse does not fly. This was a standard…read moreear irrigation for wax removal. Nothing more, unless you add the pain. I was promised everything was covered and it should have been. I have also emailed to that address (you noted) several times over the last few months, and I have only received automated messages that someone will contact me in 2-3 days...nothing but crickets. I am assuming you did not file the balance with Tricare for Life. If you did get paid by the insurance company, it is against the law to double dip. You charged it the day of the appointment, so I assume it was never filed. Tricare For Life is the secondary insurance for the 20% of what Medicare doesn't cover. 20 years in the military serving our country. Peace out.

We scheduled an appointment online for my toddler who just couldn't seem to get over a cold. We…read morenormally see his pediatrician, but it's a bit of a drive for us now, so we decided to come here. The service was exceptional, so quick and easy! They called us back to a room right away, and we hardly had to wait for anyone to come in. The doctor and assistant were both so kind to my toddler, who's super inquisitive and hyper! The girl at the front desk was also incredibly nice, and every employee we interacted with was so sweet. 10/10 recommend! This will definitely be our go to urgent care from now on when we need it.

It was amazing. The whole staff was very good with me and I'm a BABY. Ms.V was hands down best…read moreurgent care doctor I've ever had. Thank you guys! Will return!

ttle did I know that this one stop today to get bloodwork and an EKG was going to be the highlight…read moreof my day! Please don't look at the low ratings! Most of them are way over five years ago! One was eleven years ago!! They are open on Saturdays!! The lobby was nice and clean. The room i was in was 'no frills' but that didn't matter! The staff, one being Monica, was incredibly gracious and caring. The empathy for me was apparent! Blood draw was practically painless! But, it was the Doctor who stole the show! He is in the photo! I'm trying to remember his name!! Such a cool Doctor!!! I could've stayed all day just talking to him. His goal for his patients are empathy first above all. He said that you have one chance to make an impression. I've been in the most expensive lobbies with all the bells and whistles, but none can compare to this little strip mall urgent care!

Very bad service because I never received the service I went 2 times 7:30 pm, the lady say we close…read morein 30 min sorry we are busy, no body was in the wait room, it is ok. Next day I arrived 6:55 pm, sorry we are busy and we close at 8pm. So, this place are super busy all the time and you can't see patient or cars parking, the lady in the front desk very antipathy. Oh, the only car is and Audi probably is the doctor car, this is te only car parking in the front.

My family loves this place. The staff is fantastic. Extremely friendly and knowledgable…read more When we were there there was very little wait time and on top of that its extremely affordable. This will be a go to for my family from now on.

Do not waste your time or your money at this urgent care. The minute you walk in, you start to…read morequestion yourself. Not all of the lights were on in the waiting area, paint is coming off the walls, some of the walls are not even painted. Took my 5 month child in for persistent vomiting. Paid $100 for the doctor to say he could not help me because it's a Gastro reflux disorder that will require surgery. If that was the case, my child would have had the issue since they were born, not develop symptoms 5 months after birth. Did not bother to do a covid, flu, or RSV test or prescribe zofran to avoid dehydration, since my child was having persistent vomiting and diarrhea. I had to drive to the ER where she received the proper care. How this doctor obtained his medical license is questionable.