I walked in without and appointment and received Prompt service getting some tires mounted and…read morebalanced .

The Motorcycle Shop is an unassuming garage at the north end of Austin Highway. You would expect a…read morebusiness called The Motorcycle Shop to cater to motorcycle riders, but it's more of a Vespa and scooter shop from the looks of the outside. Indeed, from other reviews, it appears their focus is on scooters. However, one desperate weekend, I was changing brake pads on my bike only to release I had the wrong part for my rear brake. This was, as is my modus operandi, a realization I had only after disassembling the caliper. Now, I've known of the The Motorcycle Shop from my daily commute but never been inside it. In a moment of desperation, I called them up and asked if they had the correct brakepad in stock. They, in fact, did. I asked them to hold the part for me and raced over there. Looks can be deceiving. The shop is larger inside than it looks from the outside and they sell various new and used motorcycles as well as scooters. I don't buy new so I can't speak on their pricing for bikes. There was a substantial wait at the parts counter. Lots of jib jabbing of the salesman variety. In all honestly, if I hadn't needed the part, I would have walked out and found one elsewhere. Eventually, a salesman noticed I was milling about and interrupted the man at the parts counter so I could pick up what I came for. They sell a fair amount of bolt on accessories, helmets, jackets, and the like. Nothing to write home about. They have mechanics on site, but I did not deal with them. If you're into scooters, this is probably your spot. If you are looking for a shop or to buy a motorcycle, well maybe. There are other motorcycle garages nearby with better reputations. The store was decent and the staff was friendly based on my interactions.

There are a lot of nice, competent people here but the parts and services dept. is screwed up. The…read moremanager has not trained his employees properly. They reimbursed me some $600 on a part I had ordered. Then, when I decided to reorder the part, the employee said I didn't have to put down a deposit...but I did anyway. My mistake. When I found another Harley dealership to get the job done more quickly and gave them the go-ahead, the manager said that he couldn't give me my deposit back. (What? Then why was I told that I didn't have to put down a deposit in the first place?) He said he'd give me a gift card but he never sent me one. I wouldn't be so pissed about this if I hadn't bought my bike here just a few weeks prior. I spent quite a lot on the bike as well as upgrades to it. I left with a feeling that Caliente really only cares about making money; certainly not about making the customer happy.

I have a 2010 custom Street Glide that was gifted to me as a retirement gift from 25 years serving…read moreactive duty in the Air Force. Back in 2018, I took it to Caliente to replace the ECM, no problem at all. Service was provided and I was back on the road. Last week I called to have it towed due to engine running erratically. Tow was set up and Vincent was great. Shortly after it was towed away, I got a call from George. He was very direct and and indicated the manage said "we are not touching that bike, it's custom." He went on to say we can't return it until Friday and someone will give you a call to confirm the time. To which I agreed and asked is it possible to diagnose it? His response was just as rude, we aren't touching it. Friday came and he once again came across a little sideways, but this time over voicemail. The driver is loaded and on the way. Nine voicemails left by the time I noticed due to being at work and in meetings. The last message stated "we need to connect and if we don't deliver today it will be after the weekend and we will have to start charging storage fee of $20. Poor service, unprofessional and a poor reflection of leadership to his crew. Next time ask the customer if the bike is custom and you'll avoid it all. Won't be a next time for me. Two stars only because Vincent was great. George...could use some training.

Some experiences stay with you long after they're over -- not because of what you bought, but…read morebecause of how you were treated. That's what happened at Dream Machines of San Antonio. With Larry Lee's guidance, I discovered the Indian that truly felt like it chose me. His patience, warmth, and knowledge transformed what could have been a routine sale into something memorable. Even after the sale, he continued to check in, ensuring I understood my bike and felt confident riding. Kyle, one of the mechanics, embodies care and purpose. He explained safety, mechanics, and all the little details every new rider should know. The gremlin on my bike started as Larry's thoughtful idea, and Kyle brought a few options for me to choose from. I picked the perfect one, and Kyle placed it on my bike in such a meaningful spot that it touched my heart. Dream Machines of San Antonio isn't just about motorcycles -- it's about connection, respect, and integrity. They don't just help you find a bike; they help you find a sense of belonging. If you've ever thought about riding or finding a bike that speaks to you, come see them. You might discover more than a bike; you might discover a community and an experience that stays with you long after you ride away.

What can I say, after feeling like just another number at Harley I found this gem in SA. Was…read moregreeted and taken care of by Larry Lee, dude is the man definitely a man of the people. No pressure tactics no salesman scum vibes just another man who loves to ride. He helped point me in the right direction and made me feel like family. 10/10 will recommend Larry and dream machines to anyone looking for an upgrade or their first bike. Thanks again Larry and the team at dream machines

This is the kind of shop everyone dreams of finding. Keith is a suspension genius (Racetech…read morecertified), and they are honest and reasonable. It's a place where you can hang out and shoot the sh*t and you never feel like they are condescending or trying to separate you from your wallet. The owner and his son both race a lot, so call first to make sure they're not out racing before you come by! Great little spot.

THESE GUYS SUCK!…read more Just kidding! Keith is awesome! He really knows his stuff and will not BS you about it. He wants you to have what's best, not what's best for his pocket. Stand up guy.

Very happy with the service I received. Friendly and professional, I inquired first if their tire…read moremachine could handle 12" scooter wheels. They handled the wheels I dropped off with care, and they were carefully balanced as well as serviced with new shorty valve stems. Next time I won't wait so long to get this routine maintenance done! it pays to support your independent owned local businesses- you need them, they need you.

The best place to purchase a nice bike and get it serviced been going there for 22 yearsread more

Paul made this process so easy. He's so pleasant and super helpful. He's passionate about what he…read moredoes and solved our issue quickly. So thankful we found his shop and our bike is working great! Also got a few tips for our first time rider. Definitely will go back when needed! And recommending him to everyone . He didn't even ask for a review, but I had to leave one.

Paul do nothing but steal peoples money and run with it ordering stuff that's not even needed I…read morecame to pick up my bike he knew I was on the way and still left the shop wouldn't even pick up the phone or text back didn't even tell the techs I was coming and I had to turn around to go get a uber

This is a review of this business two years after I went last. Sadly Porkchop closed shop almost…read moretwo years after I went. Yes he was rough around the edges but you know what, he was a biker and lived it. Not some corporate shirt who would just try to upsale you. If you shut up and used your ears when he spoke and answered intelligently or honestly when you didn't know something he would explain it to you while having you help him so you learn how to do what you went to him for. If you showed no interest than that's your damn fault because there are no better teachers to motorcycle enthusiasts than the Greybeards. I say that with the upmost respect possible. You guys missed out who didn't know about this store or who had such fragile egos that a rough old man crushed your ego. He's rough because he didn't put up with BS and was on guard because well society doesn't want them around because bikers are the final bastion of freedom and liberty that are around nowadays and they wear it on their sleeve proudly. They deserve that little respect. I know that he had been sick as that's what he said to me while teaching me to true my laced wheel and remove and replace my tires. I appreciated that immensely. I'm not sure if he's still with us but I would like to tell him thank you even if belated and hopefully his family will see this and know that he was appreciated and missed by one of his newer customers. Again God bless and thank you Porkchop.

I arrived at the shop at 11 am in the rain seeing that the reviews say he's at the shop usually. I…read morewaited for 20 min to see it the owner or and asso would show up no one shows. very disappointed in how this has been a bust and waste of time (5/9/23) . it's hard to give sound reviews. (5/9/23 ) 2:03 I had a terrible experience with this shop #Chat. The owner was extremely unprofessional and made me feel belittled and threatened. He even went so far as to make fun of the work that had been done on my scooter rim(8.5mm)."Owner to my understanding read the earlier review using profanity to me saying why would I think he did that kind of work? Upon which he explained he had health issues and I should "know" what he going through. Wow...I explained people are are going through something in this world, all people are suffering daily but that should not put the affect on a customer, I explained he FAILed to provide a good service with his behavior.

Great guys! Helped me out when the battery died and did the repair so quickly ! Will do business…read moreagain

They replaced both front and rear tires tubes on my Honda dirtbike in the driveway, super fast and…read morecourteous , and most importantly they did it right. They're very knowledgeable and will always use them when needed. Thanks guys keep up the good work.