I will say depending on who your caregiver is makes a difference in the ER here…read more I did not care for the professionalism of my sonographer (ultrasound tech). Rude comments like "wait til I leave them room because I don't want to see all of that". However, P.A. Sandy has the most incredible bedside manner. Very knowledgeable, thorough and compassionate. The ER is always crowded but they really do try their best to make sure you're somewhat comfortable, offering warm blankets and checking in on you and even popping in to give feedback on wait times and labs.

I had a very disappointing experience in the ER. Unfortunately, several of the male nurses were…read morerude and made me feel like I was a burden instead of someone who needed care. My ultrasound-guided IV infiltrated, causing unnecessary pain and frustration. Rather than acknowledging what had happened or showing empathy, I felt dismissed throughout my visit. After the IV failed, another senior nurse repeatedly pressured me to undergo another ultrasound-guided IV placement. I respectfully declined, but I was asked again and again despite my answer. By the fourth time I said no, the nurse responded with noticeable attitude before leaving the room. As a patient, I felt that my decision was not being respected and I was being marginalized. I understand that emergency departments are busy and stressful, but kindness, professionalism, and respect for a patient's choices should never be optional. Patients come to the ER feeling scared, vulnerable, and in need of compassionate care. Unfortunately, that was not the experience I had. I hope this feedback encourages improvements in communication, patient care, and respect for patient autonomy so others receive the compassion and dignity every patient deserves.

Got here at 8 when they opened 8:40 and not even checked in yet. Two people are working and the…read moresame two people are working the front and drawing blood. They skipped me and went to the person below me on the list. I honestly dont know of a good CPL. They are all unorganized. You have to wait for hours. No one is friendly. I wish our doctors would give us another option for getting blood drawn.

Pls find a better place and doctor then ADC/Dr Jivantika. She was referring my last year's blood…read morework for this appointment. ADC told me before the meeting that the blood work is processed after the Annual check up. If blood work is the basis for the appt then what kind of annual check up was performed without this report? Doctor's office and ADC is completely misaligned on the working procedures. I was barely able to understand the nurse. Overall it seems like I talked to my cable operator customers service and will be receiving a bill for hundred's of dollars.

What can I say? Dr. Z changed my life. Maybe saved it. I started seeing her 2-3 years ago after…read morelong-COVID. She was able to quickly diagnose the PoTS I knew I had based on actual numbers and data, whereas it had been previously been dismissed as anxiety, all in my pretty little head, a medication side effect, or even MS. I was told PoTS is rare. *PoTS is not rare. Finding a doctor who will test and diagnose properly is. Dr Zand I worked on diet and lifestyle changes and eventually began medication. I am in my 40s now: I went from barely being able to stand long enough to make it thru two 6hr shifts a week, to randomly becoming an adult gymnast who actually leaps and spins on the balance beam. Like what?! I have NEVER been in better shape from my blood labs to physique. I do better at work, too! Everyone at the office from the receptionists to the medical assistants are kind and caring. You can tell they enjoy working there. There's a good energy/ good vibes throughout the office. Cannot recommend this intelligent, compassionate, and personable provider enough. *I am a healthcare provider, but have no professional association with Austin Heart or St David

What can I say? Dr. Z changed my life. Maybe saved it. I started seeing her 2-3 years ago after…read morelong-COVID. She was able to quickly diagnose the PoTS I knew I had based on actual numbers and data, whereas it had been previously been dismissed as anxiety, all in my pretty little head, a medication side effect, or even MS. I was told PoTS is rare. *PoTS is not rare. Finding a doctor who will test and diagnose properly is. Dr Z and I worked on diet and lifestyle changes and eventually began medication. I am in my 40s now: I went from barely being able to stand long enough to make it thru two 6hr shifts a week, to randomly becoming an adult gymnast who actually leaps and spins on the balance beam. Like what?! I have NEVER been in better shape from my blood labs to physique. I do better at work, too! Everyone at the office from the receptionists to the medical assistants are kind and caring. You can tell they enjoy working there. There's a good energy/ good vibes throughout the office. Cannot recommend this intelligent, compassionate, and personable provider enough. *I am a healthcare provider, but have no professional association with Austin Heart or St David

I have used this facility multiple times for a both illness and injuries and have been extremely…read morepleased with the care I received.

Was told they could take me as a walk in, showed up 7mins from that call and was turned away. Went…read moreback first thing the next morning. They withheld information until documents are signed then they give you the information print outs. Did not disclose extra costs for each step, after being told the price paid up front would cover everything for that particular visit. Went from $160 up to $350 after addition bills mailed to me. Gave me a prescription and was told to take it until I heard back, once I heard back they told me I didn't need that prescription but wouldn't give me any answers as to what I did need. Do not recommend.

First of all, Stoekle is one of the best doctors I have ever seen. The francise is a bit clunky,…read moreand calling the office can be difficult. I really like that I can get my bloodwork there without going to a different location, but if you can deal with the francise this is a great place. The other comments are sort of lame. We have easily sorted any billing issue.

Great physician and staff. Pleasant and easy to talk to. The only thing I don't like is any calls…read moreto the office goes to a gatekeeper who then decides whether or not to put you through. Their English is hard to understand and I have to ask them to repeat themselves over and over.

I haven't had insurance in a few years and am hesitant to go typically, just a guy who takes care…read moreof himself when things get tough. I recently acquired insurance through my company and they highly recommended this place before I'd been. I see why they use this place. very friendly staff, easy to set appointments or get help setting up myself through the app or over the phone. I was brutally honest with them about uncomfortable things for myself and they didn't flinch, they offered very professional help. By the end we were all cracking jokes like old friends. I'll definitely return if I need to.

We were down here visiting and our 1yr old became sick with an ear infection. Looking through all…read morethe options we chose this one. Although they didn't accept our insurance the cost was very reasonable for a walk-in visit. The people in the office and the doctor were very pleasant and accommodating. When we do decide to move down here we will definitely use them for any issues we have and I highly recommend them to anyone looking for help with a child for sure. Thank you again to all the staff for being so professional and courteous.

I went on a weekend after having surgery. Got accused of drug seeking. F that. Turns out one of the…read moreincisions (I had 3) had reopened. This used to be a good ER, but the mighty have fallen and I don't respond well to being patronized and then threatened. I walked out. This guy whose name I didn't bother to remember, got his degree and decided that I was wasting his time. He wouldn't even look at my foot, had he bothered he might have noticed why I was in so much pain avoid this place.

My visit to another ER was a disaster, and I left 4hours later with the wrong diagnosis and useless…read moreprescriptions. I knew I needed additional emergency care when, a couple days later, there was no improvement in my pain. This time I chose BS&W ER in Cedar Park. The difference was so very remarkable with everyone being so kind. The nurses did all they could to help alleviate my pain. Dr. McHugh listened to me, made an accurate diagnosis and prognosis, and offered the correct treatment plan. I hope I do not need emergency care in the future, but if I do, I will definitely go to BS&W first.

When you're a place that does colonoscopies, maybe have better restrooms available. My poor…read morefriend! Only one restroom in lobby and if you've ever had a colonoscopy, you know that's a recipe for disaster. The staff were professional and caring! Procedure was smooth, recovery was easy.

I had knee surgery here 9/29/25. It was one of the best experiences surgically I have had. The…read morequality of care I was shown was insane. I was extremely nervous and the main OR nurse and the anesthesiologist were amazing at helping regulate my nerves. I was given anti anxiety meds and due to that I have no memory of before the surgery. Which I LOVED! Overall it was an excellent experience!