I have been here MANY times with several members of my family, and have always been seen quickly…read moreand kindly. My father even died here, and I would still recommend this hospital. It is also very clean, and has a good cafeteria (short hours), and the room food has always been good. Plenty of food places around too.

This emergency room team understands and operates with a sense of urgency. I like the set up with…read moreadjoining rooms to do an EKG and draw labs without having to see an MD first. The doctors and nurses in the ER were great. Very efficient and professional.

Got here at 8 when they opened 8:40 and not even checked in yet. Two people are working and the…read moresame two people are working the front and drawing blood. They skipped me and went to the person below me on the list. I honestly dont know of a good CPL. They are all unorganized. You have to wait for hours. No one is friendly. I wish our doctors would give us another option for getting blood drawn.

Pls find a better place and doctor then ADC/Dr Jivantika. She was referring my last year's blood…read morework for this appointment. ADC told me before the meeting that the blood work is processed after the Annual check up. If blood work is the basis for the appt then what kind of annual check up was performed without this report? Doctor's office and ADC is completely misaligned on the working procedures. I was barely able to understand the nurse. Overall it seems like I talked to my cable operator customers service and will be receiving a bill for hundred's of dollars.

Thank you for taking the time to respond.(Owner)…read more I appreciate your acknowledgment and your explanation regarding the 10-minute grace period. However, I believe my concern goes far beyond the policy itself. It is about fairness, empathy, and the overall patient experience. Patients are routinely expected to be understanding when physicians run behind schedule. On several occasions at this office, I have checked in on time only to wait anywhere from 90 minutes to two hours before being seen. Patients accept those delays because we recognize that emergencies happen and physicians sometimes fall behind. Why doesn't that same understanding extend to patients? On the morning of my appointment, I left home well in advance. I encountered severe thunderstorms, road closures, traffic diversions, and multiple accidents. After arriving at your parking lot, I spent more than 10 minutes driving around simply trying to find an available parking space. Had adequate parking been available, I would almost certainly have checked in within your stated grace period. Does the practice take situations such as severe weather, inadequate parking, and circumstances beyond a patient's control into consideration before cancelling an appointment that took six months to obtain? My greatest disappointment was not that I was asked to reschedule. It was the attitude of the front desk employee. There was no empathy, no willingness to listen, and no attempt to contact Dr. Zikusoka's clinical staff to determine whether I could still be accommodated. On previous visits, I have personally witnessed staff make those calls for other patients. Healthcare should be patient-centered from the moment a patient walks through the front door. Unfortunately, that was not my experience. I continue to have the highest regard for Dr. Michelle Zikusoka. She is an outstanding cardiologist whose professionalism, compassion, and dedication are beyond question. My criticism remains directed solely at the front office staff and the way this situation was handled. I sincerely hope Austin Heart will consider applying the same patience, flexibility, and understanding to its patients that patients are expected to extend when the practice is running behind schedule.

What can I say? Dr. Z changed my life. Maybe saved it. I started seeing her 2-3 years ago after…read morelong-COVID. She was able to quickly diagnose the PoTS I knew I had based on actual numbers and data, whereas it had been previously been dismissed as anxiety, all in my pretty little head, a medication side effect, or even MS. I was told PoTS is rare. *PoTS is not rare. Finding a doctor who will test and diagnose properly is. Dr Z and I worked on diet and lifestyle changes and eventually began medication. I am in my 40s now: I went from barely being able to stand long enough to make it thru two 6hr shifts a week, to randomly becoming an adult gymnast who actually leaps and spins on the balance beam. Like what?! I have NEVER been in better shape from my blood labs to physique. I do better at work, too! Everyone at the office from the receptionists to the medical assistants are kind and caring. You can tell they enjoy working there. There's a good energy/ good vibes throughout the office. Cannot recommend this intelligent, compassionate, and personable provider enough. *I am a healthcare provider, but have no professional association with Austin Heart or St David

Was told they could take me as a walk in, showed up 7mins from that call and was turned away. Went…read moreback first thing the next morning. They withheld information until documents are signed then they give you the information print outs. Did not disclose extra costs for each step, after being told the price paid up front would cover everything for that particular visit. Went from $160 up to $350 after addition bills mailed to me. Gave me a prescription and was told to take it until I heard back, once I heard back they told me I didn't need that prescription but wouldn't give me any answers as to what I did need. Do not recommend.

Since this is an urgent care, I thought service would be faster. I booked an appointment online and…read morefilled out all the paperwork before I arrived on-site. Turns out, setting an appointment only marks your place in line. There were 3 people in front of me when I arrived, before my scheduled time. The lobby doesn't have much seating; I counted a total of 12. They had two TVs but only one was turned on. The receptionist and nurse didn't seem like there was a sense of urgency; it felt more like a glorified doctor's office. I'm not sure if the doctor here is any more qualified than a primary care physician. I think I'll stick it out with a PCP next time.

First of all, Stoekle is one of the best doctors I have ever seen. The francise is a bit clunky,…read moreand calling the office can be difficult. I really like that I can get my bloodwork there without going to a different location, but if you can deal with the francise this is a great place. The other comments are sort of lame. We have easily sorted any billing issue.

Great physician and staff. Pleasant and easy to talk to. The only thing I don't like is any calls…read moreto the office goes to a gatekeeper who then decides whether or not to put you through. Their English is hard to understand and I have to ask them to repeat themselves over and over.

I came here after dealing with a lingering dry cough that was starting to combine with itchy…read moreeyelids. My primary care doctor was booked out for weeks, so I decided to give Next Level Urgent Care a try. Even without an appointment, I was immediately helped by Shakemma, Tiff. She was wonderful! Friendly, efficient, and made me feel comfortable right away. I was then seen by Gad, who was also great. He quickly assessed what was going on, prescribed some allergy medication, and had me on my way. The entire visit took less than 35 minutes, which is amazing. Fast, professional, and super convenient--I would highly recommend this urgent care spot!

Excellent urgent care. Saw the doctor quickly and she was efficient and the treatment offered was…read moreeffective. Also gave guidance on next moves in the event my issues continued once the treatment course she prescribed was finished Will return for any future urgent needs

Excellent care. I have been using them for the past 10 years at the Cedar Park TX clinic and…read morewouldn't think of going anywhere else. The staff is great and all the doctors and nurses are very engaging and personable.

Yesterday, 8/26/26 I had an appointment for a stress test followed by an appointment with my…read moreCardiologist Dr. Demore. I was charged $67.50 as my co-pay or deductible for the visit. I thought that was an unusual amount to charge but, ok. When I was called by the physical therapist I was told that I would have to pay for the stress test if I did not achieve the levels that they were looking for, in my case a heart rate of 122. I told him I was under the assumption that my insurance would pay for this test as they always had in the past. He told me that medicare did not pay for this procedure. I let him know that I was not covered by medicare I have private insurance and have always had the insurance. He then told me that I needed to take a chemical stress test. I told him no, I do not do needles. Long story short I left to get a refund for the amount I had paid and the clerk gave me a card with the billing department's number for my refund. I went to my car and called my insurance company to ask if I was covered for a stress test I was told yes the authorization had been approved 2 days prior and there was no deductible for this test. The insurance administrator asked to talk with the hospital personnel to clarify this issue and I went back to the clinic to allow the administration to talk with the reception at the clinic. A training person was there who took information from the insurance company and me. He went to the back talked with the people and they told him a completely different story. I left without the stress test and without being the doctor. When I checked my information in the my Chart for BS&W. The therapist falsely entered that I could not get on the treadmill was the reason why the test was not completed. The Doctor reported that I was seen by him, and indicated a cause which was not true. I was not examined or talked with by Dr. Demore. I will be reporting this behavior to the insurance company and to medicare I think this facility is in need of a serious audit by both institutions. And I used to think these were people who cared about their patients. I am devastated.

When you're a place that does colonoscopies, maybe have better restrooms available. My poor…read morefriend! Only one restroom in lobby and if you've ever had a colonoscopy, you know that's a recipe for disaster. The staff were professional and caring! Procedure was smooth, recovery was easy.

I had knee surgery here 9/29/25. It was one of the best experiences surgically I have had. The…read morequality of care I was shown was insane. I was extremely nervous and the main OR nurse and the anesthesiologist were amazing at helping regulate my nerves. I was given anti anxiety meds and due to that I have no memory of before the surgery. Which I LOVED! Overall it was an excellent experience!