Was told they could take me as a walk in, showed up 7mins from that call and was turned away. Went back first thing the next morning. They withheld information until documents are signed then they give you the information print outs. Did not disclose extra costs for each step, after being told the price paid up front would cover everything for that particular visit. Went from $160 up to $350 after addition bills mailed to me. Gave me a prescription and was told to take it until I heard back, once I heard back they told me I didn't need that prescription but wouldn't give me any answers as to what I did need. Do not recommend. read more

Since this is an urgent care, I thought service would be faster. I booked an appointment online and filled out all the paperwork before I arrived on-site. Turns out, setting an appointment only marks your place in line. There were 3 people in front of me when I arrived, before my scheduled time. The lobby doesn't have much seating; I counted a total of 12. They had two TVs but only one was turned on. The receptionist and nurse didn't seem like there was a sense of urgency; it felt more like a glorified doctor's office. I'm not sure if the doctor here is any more qualified than a primary care physician. I think I'll stick it out with a PCP next time. read more

NextCare Urgent Care - Lobby, front entrance - Urgent Care Near Me - Cedar Park, Texas

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I've been to other Urgent Cares in the area where their appointment system seems to be efficient but still leaves me waiting when they send me the ready message. NextCare wasn't like that at all. I checked for an available time. I showed up a few minutes early before to handle some paperwork and my wait in the office chair before being seen stayed within minutes of my original appointment time. My intake was fast and got seen quickly. I had to get an X-ray and got that done in house. My issue turned out to be outside of their scope but they squared me away with their notes, the X-ray imagery and put in some prescriptions for me. All in all, I was in and out in about 2 hours. read more

I have used this facility multiple times for a both illness and injuries and have been extremely pleased with the care I received.

This place used to be good until they got bought over by BSW. Waited 45 mins in the waiting room after being told there was no wait at all. I walked out. Don't waste your time here. read more

I went here because I had made an appointment online with Baylor Scott & White. It turns out they use BSW logos and branding but this is not a BSW facility. Waiting room was dirty and smelled like diarrhea. I ended up leaving to seek a higher quality of care at an actual BSW location. read more

Absolute worst! I would give 0 stars if I could. After signing in and waiting for more than an hour, I received zero care. The doctor told me that they are not equipped to run tests or diagnostics for my symptoms and therefore see ER if needed. They were supposed to follow up with a specialist referral, which they never did. I had a copay of $50 and on top of that, I received a bill asking to pay $250 for that visit. You can't rip me off this way. Please go elsewhere. read more

Your appointment time doesn't matter, they will see walk-ins before you. I was here for 2 hours. The nurse told me they had my covid/flu swab results but there was going to be a wait until I could see the doctor so I could either wait longer or reschedule. RESCHEDULE! At an URGENT CARE clinic! BSW may want to rethink their affiliation with NextCare. Update: just received a bill for the swabs that I did not even receive my results for!!!! read more

Doesn't seem to know what insurance they're contracted with. I have Aetna CVS Health, which lists them as in network. The office states they do not accept my plan. I contacted Aetna, they confirmed that they are listed as being in network. The Aetna rep reached out to NextCare, and the person the Aetna rep spoke with claimed they do not accept "several" Aetna plans. The Aetna rep stated the person she spoke with gave the name of the manager who had told her to deny Aetna CVS members (Pedro). If you're going to pick and choose what plans to take, maybe you should let the insurance provider know. read more

Provider was great. Company is terrible. Charged me the wrong amount and no one in billing answers the phone. Spent over 2 hours on hold this week. read more

Apparently, my review is just a reiteration of dozens I have already read. From what I can surmise, there is usually a response from NextCare stating that customer service is very important, however considering some of the reviews are already several years old, I have little confidence that any changes are coming. Here it goes: 1) What is the point of making an appt if it takes a ridiculous amount of time to be seen? 2) Bathroom in waiting room had not been cleaned recently. Pretty gross. 3) Fairly apathetic front desk gal. 4) Still amazed at all the mask wearing. Whatever. 5) Uninviting waiting area. I'm very familiar with it now. 6) Did I mention the wait? Now at 1 hour, 25 min. At least I'm in a room, but apparently there are still multiple people in front of me that haven't been seen. 7) I started with 1 star on this review, but because the doctor (Roberts) was kind and listened, he gets an extra star. 8) This was, for the most part, a very poor experience. I am now leaving after 2.5 hours. The actual time with the doctor was less than 10 min. read more

Made an appt for an urgent situation. My son cut his finger when he accidentally broke a glass. Got a ton of attitude when we got here. Waiting room was empty. Still had to wait forever. While my 14 son sat bleeding and in pain. Why are these people in business? For what actually reason? Because their WHY seems to be lost. We left and went to CVS and glued it shut. read more

I went in for a persistent migraine and was able to check in from my phone and wait in the car to be seen, which I appreciated considering my symptoms. The wait time was a little long, but it seemed more like a staffing issue than anything to do with the staff that was working. Everyone was kind, compassionate, observant and quick. I felt confident in the treatment that was provided to me and was given clear instructions for aftercare. We will be back in the event that we need an urgent care provider in the future. read more

Book an appt , they don't want to do anything paperwork wise unless it's through your phone. So sit and fill out paperwork on a small phone that is hard to see while walk-ins get ushered to the front as you sit and wait well past appt times. No thanks - not the way I do business read more

This place is terrible at best. I scheduled an appointment for 4:00 pm and still sitting in the lobby. The staff has no sense of urgency. Upon asking the girl in the front she told me I was next.... Only to have them come out and call someone else If your time is valuable I would highly recommend finding a place that cares about your time. This is not it. read more

Sitting in waiting room for over two hours for a scheduled x ray!! They literally knew I was here and waiting and called 5 WALK INS BEFORE ME. I asked if they knew I was still waiting and was told yes. No explanation no apology. The absolute worst service anyone can receive. The actual x ray tech was super nice and understanding and she alone made me feel better. The front desk people were the most unhelpful disrespectful hateful creatures to ever put on scrubs. Just awful. read more

Absolute trash, we have waited 1 hours and 30 minutes just for a physical. The efficiency of this place is terrible. If there was a way to put a zero as the rating, I would do so. The waiting took so long for only a doctor to come in and within five minutes, get our physical done. Some bs read more

This NextCare Urgent Care location provides great medical care. I have been here four times and always satisfied with the service. I saw LNP Monica Murphy during the last two visits and very happy with my visits. read more

Wish I could give zero stars. I called their customer service line (on hold over an hour) to see about walk-in Covid testing appointments and they confirmed there were some available at this site. I need to take a test TODAY, not make an appointment later in the week. Can't go to a store to buy a test (sold out everywhere, delivery times are weeks away.) Drove across town to go there, I arrive, and enter the EMPTY waiting room. The lady tells me they have no slots and that I should've called ahead (I did), then says their customer service people don't have up to date info always (and the guy I called checked appointments to see if they did. I wouldn't have left my house if they didn't). I would've understood having zero slots if there were a single other patient there...so her claim about slots was garbage. If you're keeping track: -information quality from this business is not reliable at all. Don't trust a company where the customer service and site representatives give you opposite information -They turn away patients needing medical attention arbitrarily; as a result- I will NEVER give them business (you shouldn't either). I wonder what the hippocratic oath says about turning away patients in need... -Site representative was disingenuous and only wanted me out of the room, didn't try to find a solution when it seemed like there were many (help me find another site, ask her managers to fit me in, anything except "sorry, try calling and making an appointment for later in the week."- when I had established the immediacy of my needs to her already- proves she wasn't listening.) Just a terrible experience to have in my moment of greatest need. Start to finish, including time on hold with them, I had ~3hrs of my time wasted today and am no closer to getting covid tested. Please, run these quack frauds out of the area by not giving them your business. read more

They were efficient and reasonably priced, but the best thing was the people! We had a problem with an unconventional form, and the staff, particularly Tamara, went out of their way to help us and fix it painlessly. Great customer service and kindness! read more

So I made an appointment to be seen because when I called they said walk ins would have to wait behind appointments. I get here and 4 walk ins went in before me. (I can see on the Solv app who is walk-in or appt) My appointment was at 230p I got here at 210p to check in ...it's now 4p and all these walk in's have gone in before me. What's the point of having an appointment? Update - After finally getting in everyone was really nice and helpful but there should be an update on how patients get seen. read more

I have had my oil changed here before with no issues. Now under new ownership they tend to suck.

Terrible experience. I spoke to a receiptionist named Maggie at the Cedar Park TX location. She gave me information about the Covid 19 testing that differed from the information on your site, then refused to allow me to speak to anyone else, stating that ALL employees in the building except herself were with patients. Called the Anderson Mill location. I had a similar experience. I was told by the representative she didn't think my insurance was accepted, and would not verify, simply stating that the company is a private ER and therefore doesn't have to, recommending I go elsewhere. What a terrible place. read more

Not an URGENT care, waiting 2+ hours without being called back, I even made an "appointment", and am sure I would've waited 2+ hours just to see the doctor in the back. At this point just change it to a walk in clinic. read more

My husband went to your Cedar Park facility. They told him that he had COVID and really didn't offer much information, treatment, etc. I had to take him to the hospital later that night because of pain in his chest that the NextCare PA ignored. He was admitted for pneumonia! BTW, he tested negative for COVID there. What a waste of time and money going to your facility! Furthermore, I called to speak to the office manager yesterday morning; however, she never bothered to return my call. So disappointing at the lack of professionalism involved with management as well. read more

Absolute garbage customer service and clinic manager that is inefficient and dismissive. Took my son in for x-rays only to wait for hours with no one else there. We were told the xray machine is on the fritz and taking awhile to load up the images. we finally gave up waiting and asked for the disk and a follow-up call. Once we took the disk to an orthopedist, the images belonged to someone else with another individual's name. We paid $200 for this visit so naturally I called to inform them of the mistake. I was then called back by the front desk who nonchalantly said that the clinic manager wouldn't speak to me or issue a refund and "that was that". no apology, no interest in who's images they gave me, just dismissed me like I was nothing. stay away! read more

They were very slow to help my daughter who was very sick. They took their good ole time and acted as if we were the last thing on their mind. Was not happy with this visit. They told us an hour wait but didn't get us in till about 2 1/2-3 hours read more

Waited for three hours to take a drug test that took less than five minutes to complete. The receptionist, DC, was incredibly rude from the moment I arrived and argued about the paperwork I brought in. She let a man who came in asking about a COVID test stand in the waiting room with other patients instead of insisting he wait in his car (as the signs on their windows state). Absolutely horrible experience and would not return here for any reason. read more

For whatever reason, you make an appointment to then just wait in your car for an extended period beyond your appointment time. Why must I have the foresight to plan out this time more than a week in advance just for the appointment to not be kept by the clinic? I was early and had all my paperwork completed prior to the appointment time as well. read more

Why do they have you make an appointment but you still wait an hour or more before calling you back? You then sit in the examining room for another extended time. Their concern level is minimal at best. I will do my best to never return. The Minute Clinic at CVS is much better. read more

Thankful for this Urgent Care Location! So close to my house. It's not only convenience that I love though. They are quick and wait times are short; but when you are in the patient room, you don't feel rushed. I always feel loved and cared for. Specifically today came in with the fear of having strep, Romal Patel let me know I didn't but could still tell I was nervous about it so she kept my peace of mind and did tests anyways. Thankful for their care! read more

Their website says they'll take insurance, and I didn't see anything about insurance plans they won't take. So, we think all is good until we get there and are promptly told they don't take our insurance and we have to pay out of pocket. If I had known that when I was looking for an after hours clinic, I would have kept looking. Ugh read more

This visit was so easy, and everyone was wonderful! Sarah in the front office was patient and knowledgeable, Mariana quickly assessed my symptoms and got me into a room, and the PA Marcel was kind, knowledgeable and had the best bedside manner. I was only there for 30 minutes! I'm so thankful for these providers and would highly recommend this urgent care. read more

I had a COVID test on 10/28, it was positive, I was sent an encrypted email which I was unable to open. I called and asked for this to be resent and was told they would see what they could do. I never received another email, so I wrote this same review about 4-5 days ago --- I was contacted by the owner, 2 days ago, and was told to call and request my results be mailed to me... Today I called and left a detailed message asking for my results to be sent to my home address and for a call back verifying that I was going to receive a printed copy of my test results -- but did not receive a call --- this is MOST FRUSTRATING Steve T read more

Excuse me for the shortness of this review, as I have the flu. I loved my visit here. It was fast, the wait was short, and the doctor was kind and understanding. All of my questions were answered fully, and I felt like the staff really felt for my discomfort (the flu is unpleasant!) This is officially my new go to walk in clinic. I won't say "I can't wait to go back!" because.... I'm not looking forward to being sick again. But, when I am, and I can't get a quick appointment with my normal doctor, I'll be back FOR sure. read more

Went in with my son for an X-ray and they were great. Reasonable prices, friendly service, the doctor Komal Patel was awesome. Can't ask for much more. read more

NextCare Urgent Care - Urgent Care Near Me - Cedar Park, Texas

I've been seen here three times in this last year. I don't have a PCP so this is where I head when something is troubling me, as I HATE having to wait for an appointment when I feel bad enough to finally schlep myself to the doctor. I've never waited more than 10 minutes to see someone here. I've seen both Dr. Kumar and Michelle and I think they're both outstanding at providing care. They are empathetic and kind and not only patch me up for the time being, they have both referred me to specialists for issues they thought needed further investigation. The staff is always pleasant, Nicole in the back listened to me ramble on about not feeling well with a good sense of humor. Angie has such a happy demeanor even as she was cleaning an 'accident' in the front she stopped what she was doing to help me check out even though she wasn't finished and did it with a smile and nary a complaint. If you need quick care or even help with a referral this is the place to go! I feel the staff here is competent, helpful and efficient. Also, you can always count on a follow up phone call to see how you're feeling, reminds me of the small town doctors I went to as a child. Thanks for all you do! read more

I'm being a bit generous with the three stars. The only reason it's not a 2 is I liked the doctor. The front desk went round and round with me about insurance. I have NO copays on my plan, no deductibles and no out of pocket expenses. They kept insisting I pay a $75 copay, even though my insurance card said $0 for urgent care. I was so sick and didn't want to stand there and argue. Finally talked to someone from their corporate office who "let" me go in without a copay. Gee thanks. The bathroom was not clean where I had to leave a urine sample, and I got a nice look at the male nurse's butt crack when he bent over to grab something off the floor. But like I said, the doc was nice. I'll probably go back since it's close to my house. Hopefully the nurse will have bought some better pants by then. read more

After dealing with insurance companies on and off the last few years I've learned my lesson. Call insurance company first to find a place in network and find out how much you will be expected to pay. I did that and they recommended NextCare and told me I had no copay. I went in and no line at 2pm on a Thursday. There was some confusion at the front desk since I don't have a copay but the front desk lady was very nice and spoke to my insurance company who confirmed that the visit was covered at 100%. It took about 20 minutes to get back and see a PA. 30 more minutes waiting for the Xray tech and 90 minutes waiting for a radiologist to read the film. The synopsis was no break seen. All of this would have been okay and expected for going to urgent care. Today I got a bill for $350 for a thumb stabilizer. A thumb stabilizer that I could have gotten at Walmart for less than $20 (I checked). I would highly recommend asking questions about the fees at every step of the visit. They initially told me there was no way I didn't have a copay and that everyone had to pay a minimum of $100. I would have paid it if I hadn't just spoken to the ins company. read more

Do NOT go to Nextcare for anything workers comp related. I was sent there with a torn calf muscle that happened while working. I hopped in with the help of my kid. I They then referred me to an orthopedic specialist and physical therapy. I wasn't given crutches or anything. It was nearly two weeks before the referral was processed and I could get into the ortho/PT. Being as the specialist said a muscle tear is worse than broken bones, I'd be out of work for a good amount of time and it's the right leg so no way of driving in the boot. Meanwhile, Nextcare whom is the "treating doctor" or coordinator if you will, sends my WC insurance a report saying I CAN drive and I CAN work. All compensatory payments have been withheld from me because the Nextcare dr. said I can work so it must be my decision not to. I couldn't bear weight until week 5 in a boot. When questioned about their reports superseding the specialists directives they respond "its against our policy to say a patient can't work, it's up to the employer". So: 1. The employer is the medical professional? 2. Why send to specialist if their directives aren't considered? 3. Why send patient to physical therapy prior to orthopedist? 4. So I get terminated because I "choose" not to work a highly physical job when I can barely walk my driveway? read more