Eddie and his team were Fantastic! Communicated ahead of…read moretime, showed up exactly when they were scheduled and went above and beyond to fix my roof. They were all professional, polite, and respectful. I highly recommend them!!

I had an extremely frustrating experience with this roofing company, spanning over 15 months with…read moremultiple issues, mismanagement, and lack of accountability. Here's a breakdown of my experience: Kevin Plumb (Sales Representative) - 9/25/23 to 1/18/24 - Kevin was fired while handling my case, which led to my project being prematurely closed without my knowledge. - I attempted to contact **both Kevin and the office for months** with no response. Eventually, I had to reach out to their Austin office, which helped reconnect me with someone from their San Antonio office. - My case was reopened and reassigned to Jasmin after it had been improperly closed. - Kevin instigated fraudulent claims, promising greater insurance returns for non-fixable items. - He also promised interior roofing repairs for structural damage, which never materialized. Jasmyn (Project Manager) - Unreliable: She scheduled meetings but did not show up. - Poor communication: Would text saying she'd call back but never followed through. - Failed scheduling: Set up work appointments for crews that never arrived. - Team left materials outside my house for months, creating an eyesore. - Gutters were incorrectly installed under her supervision, requiring reinstallation along with fascia board replacement. - Dragged the project for 10 months without completing it. - Repeatedly claimed to have submitted insurance requests for missing items but never actually did. - Did complete work on my backyard shed, but overall, the project was heavily delayed. - Despite my proactive efforts, including weekly follow-ups, the project remained stalled. - Ultimately, she ghosted me. Paul Perez (New Production Manager) - I asked what it would take to make my project a priority so it could be finished in November 2024. His response: - "All 36 pending projects are a priority." - Then, he proceeded to ignore mine, closed it out prematurely again, and refunded me the balance instead of completing the work. - Sent yet another new employee to inspect my roof--at this point, every manager had sent someone new for another inspection, causing further delays. - Took an entire year to receive a refund for my overpayment. This company completely mismanaged my project from start to finish, with unprofessional staff, false promises, and severe delays. I had to fight for months to even get responses, and in the end, they failed to complete the work as promised. If you're considering hiring them, stay away unless you want to deal with unreliable reps, ghosting, and financial headaches.

Charger Roofing repaired the fascia board that had rotted. They did the work in a timely manner…read more The job site was left clean.

Rafael came to inspect our roof as we had leak after the recent storms. He arrived on time as…read moreagreed. He explained that we had a small problem we could easily repair ourselves, and then went on to explain how to do it and with what materials. He wanted to save us money since it is something we could quickly address. He did this without any charge for his expertise. He was of course willing to do the repair if we felt uncomfortable, however, it was not necessary. Thank-you for your help Rafael. Needless to day we will be calling you if we have any serious roofing issues. Call me MOST appreciative.

It was determined that the house roof had received hail damage. A neighbor who has had several…read moreroofs repaired by Norwest Roofing gave me their contact information. Shortly thereafter, I talked with Jacob who constantly kept me informed of the when and what type of work was going to be performed. They were able to completely replace my house roof in one day. All crew members that I talked with were courteous and professional. My roof looks great. Due to the hail damage there was specific paperwork that had to be completed and sent to USAA. Jacob took care of submitting all necessary paperwork for the insurance claim making it an easy and seamless transaction. I will definitely to business with Norwest Roofing again if the need arises.

Recently, Norwest Roofing repaired part of our roof, and replaced two turbines and solar-powered…read moreattic vent. The cost was more than fair. The crew was punctual, courteous, and professional. They knew what they were doing, and did a great job! Norwest is an awesome roofing business, and will be our go-to company when the entire roof needs replacement. Thanks!!

We HIGHLY recommend Premier Roofing!…read more This winter our home incurred hail damage, and Premier Roofing helped us thru every step of the process -- including inspections, insurance claims and understanding our roofing options -- while always being professional, friendly and courteous. The installation team was also fantastic -- efficient and organized all the way. Our new roof looks AMAZING, and the property is spotless - you cannot even tell the installers were here. Premier Roofing made the entire process simple. They do GREAT work - give them a call - you won't be sorry!!

Very, very impressed with Premier Roofing! I happened to look up at my roof yesterday and notice…read moresomething just looked around a vent so popped into the attic so find out I had an open air view of the sky!!! The vent had completely blown off and my house was open to the elements. I called Premier and the gentleman that answered was professional, quick to identify the issue, give us a price and was able to send someone out the next day. When they realized that they could not try the part until Monday they still came out and patched up the roof to protect our home and were in contact about who to expect and what time. Excellent service, lovely people and I would not hesitate to recommend or use again. Thanks

We had our roof done by Alamo Roofing and was pleasantly surprised by their professionalism and how…read morequick they got it done! Ricardo was amazing and walked us through every step and did not skip any corners! Ricardo was very transparent and did everything he said he was gonna do and more! And thanx to Ivy who was with us every step of the way, also! The upgraded shingles are beautiful and added so much to our home! Can't thank them enough! The roof is wet in the pictures because they cleaned our solar panels.

Be careful when selecting this company. I reached out to them to repair a few shingles that had…read morefalling off my roof. Wasn't a big repair at all. A Rep was sent out from the company, took photos of the damage, uploaded them to the company and gave me a price to repair the shingles. I agreed on the price, he and another employee completed the work. Fast forward less than a year the shingles repaired have fallen off again, I reached out to company to see if it was covered by warranty, after a day of them trying to find my file, they informed me the Rep that came wasn't employed with them any longer and basically because he didn't input my repair info in their system or completed a contract with me, they will not repair it. Very disappointing considering at the time I made contact with the company, the Rep was employed and dispatch by them, he also did the repairs with another Rep who is still employed with them. As a customer I didn't know their process of being issued a contract by the Rep, I'm a retired military veteran...I was just glad I found what I thought was a reputable company that were able to do the small repair at an affordable price. Unfortunately, because it was such a small repair I did pay in cash and assumed the rep will email me a receipt, and I didn't do a follow-up as I was happy to get the repair done and I didn't further think about it...lessoned learned. However, I'm more upset this company Rep who called to inform me they won't redo the work tried to change wording of my conversation with their office the day prior with another employee as for info that was in their system of the completed repair work. I even sent my text comms with the Rep which clearly shows he did the repairs. I can't imagine the excuse this company will give when it comes to honoring their warranty on a larger roof repair. Conveniently she stated the Rep wasn't working with them shortly after the first contact as if I should have known. UNSAT!!

Had a roof leak evaluated and repaired by Daniel Rangel with Shield Roofing. An excellent repair…read morejob was done, replacing two old vent covers and the surrounding shingles. Expertly and well done! Can hardly notice the difference between the original and new shingles! Very please with the results.

My roof was pulverized by massive hail in a March storm. Henry came out, assessed the roof and…read moredetermined it needed to be replaced. He worked closely with my insurance adjuster and answered every question I had throughout the process. The crew that did the work was prompt, fast, professional and very efficient. They did my entire roof in a day, I was impressed. They cleaned up and you would have never known they were even there. This company is fair, transparent and dedicated. I can't thank Henry enough.

Hill Country Premier Roofing replaced the roof on my house but previous to this, I made a claim…read morewith my insurance about 1 1/2 years ago and was denied. I had many local and out of town roofing companies come look at my roof to give estimates. I asked a local company in Fredericksburg if they would know if my insurance should pay for damage to my roof. I was told they didn't and I would need to get with my insurance on that. Well insurance had already denied me. Another company from out of town wanted to charge me $100,000 for a roof. I was about to give up when Liberty from HCPR left his card at my door. I almost didn't call because I was tired of dealing with roofing companies. That call changed everything. Liberty came out with one of the owners ,Tom. They looked at my roof and said they didn't understand why insurance didn't pay the claim. They fought for me to get the insurance to overturn their decision and they succeeded. They were able to get the insurance to pay for an entire new metal roof. I had a regular metal roof, but HCPR upgraded me to a standing seam roof which is one of the better roofs that is out there and is made to last. I had already completely given up, but they gave me hope. They truly care about people and only want to help. These guys are very knowledgeable and they know exactly what they're doing. They are honest and truthful with everything they tell you. I do not recommend anyone else if you're looking to get your roof replaced. This company is completely unique and no other roofing company compares to them or even comes close to their exceptional service and work. One of the other owners Marcus was around when the roof was getting installed and he went above and beyond to fix my side gate that was not latching properly. It wasn't part of the roof, but that's just to show you how these guys work and how awesome they are. If you need your roof replaced call Hill Country Premier Roofing.

Rapid response to inquiry, full explanation of everything. Dealt directly with Owner, who was…read moreresponsive, professional and thorough. Crew is all employees, not subs, An important concern. Job was done rapidly and on schedule, workers were cooperative and polite. Owner was present during much of the job, and when not, his partner was present. They answered questions immediately and went the extra mile, time and again. I would use this company again and would work with the owner again.

I can't say enough great things about Vidal Construction. Vidal Construction is a professional,…read morecommunicative team that cared for us from the moment we reached out to them. Our roof was damaged in the last big storm of early winter 2023. The previous roof was only about five years old and did not last through the high winds we had, which were not bad to begin with. We had used a different company that we have since learned took many shortcuts, and that showed in their pricing. Our contact, Joey Vidal, worked within our budget and with our insurance quote while providing us with high-quality products that we needed without giving us options that we didn't need. Once we agreed on the work, we were quickly added to their schedule, and the team arrived on the scheduled day. They spent a few hours on prep, removing gutters and shutters, then arrived the next day and began work. They stayed late and almost completed the job in one day, but needed to come back the next morning, completing the job in less than two days. The entire time, Joey kept us up to date via phone calls and text messages and provided drone pictures of the roof. Everyone we worked with was courteous and respectful of our time. After the work was complete, Joey and his son returned to scout around the perimeter of the house to look for errant nails and leftover material that may have fallen and not been cleaned up. The final step was a complimentary pressure wash of our driveway. This was much appreciated since we are unable to do that right now due to water restrictions. Once the work was completed to our satisfaction, we were presented with the final bill, and Joey even stopped by to pick up the check so I didn't have to drive to the office or drop a large check in the mail. We appreciated the fine work and excellent communication with the Vidals, and we plan to use them for some future construction projects.

A HUGE shout out to Joey Vidal of Vidal Construction for repairing my roof today!!! I had my…read moreChristmas lights installed on my home this past Sunday and the guy noticed a few shingles had blown off due to the crazy wind we had that morning. He took a picture and sent it to me. I texted Joey right away, on a Sunday, and he replied almost immediately. He told me his crew would be in my neighborhood this week and would take care of it!! This is the third time he has helped me out and has followed through quickly!!! I completely recommend Vidal Construction for all of your roofing needs!!!