Dr Denman and his staff are excellent in their service. Before I went I'd fall asleep everywhere,…read morenot knowing if I had sleep apnea or narcolepsy. After an easy take home test, it was discovered that I had Sleep Apnea. The device that he recommended has been a major help in me getting a restful night's sleep and back to sanity. Thank you so much Sleep Cycle Center for helping me get back to my normal self... the person that was able to enjoy life!

From the owner: Sleep Cycle Center, in Austin and Lakeway, Texas, is all about helping patients get a good night's…read morerest. Chad Denman, DDS, and his team of sleep specialists screen, diagnose, educate, and treat snoring, sleep apnea, and other sleep disorders like insomnia. Before seeing a patient, the team of sleep specialists have them complete a health screening tool, which accurately identifies if the patient is suffering from obstructive sleep apnea (OSA). OSA is disruptive and can be fatal in some circumstances. They talk to their patients about their diagnosis and treatment choices -- like continuous positive airway pressure (CPAP) therapy, oral appliance therapy, and surgery -- then decide which would make the best choice for them. If the team needs more information to diagnose their patient's sleep problems, they use the innovative home sleep testing tool WatchPAT™ One.  They also have each patient download the SnoreLab app so that the team knows when their patients stop snoring. The patient may use a pulse oximeter, so they know if oxygen levels are staying consistent when sleeping. Lastly, the team will do a second sleep study to confirm their success. Most of the care offered by the sleep specialists at Sleep Cycle Center can be done through the telehealth app and the mail, making it easier for patients to get the help they need for their sleep disorder. Sleep Cycle Center also provides body composition analysis, nutrition counseling, and natural supplements...

I traveled from San Antonio to Austin for my sleep study, and thanks to Lenny's unmatched bedside…read moremanner and thorough explanations, this returning patient had the best experience. He made me feel completely calm and relaxed, proving to be a very kind, highly knowledgeable, professional who is a massive asset to this facility and should be training the whole team. I hope he stays long-term, as I will absolutely be requesting Lenny for all my future sleep studies.

Communication has been a consistent issue. Phone calls are rarely answered, and messages often go…read moredays without a return call--if they're returned at all. Portal requests don't receive follow-up calls to confirm they're being addressed. I've been a patient for several years, and this has been an ongoing problem. In the past, the only way I've gotten updates was by repeatedly calling different extensions until someone happened to answer. Otherwise, I wouldn't have known my issue was being worked on. Staff are pleasant in person, but phone responsiveness and follow-through are inefficient. During a recent visit to pick up a sleep machine, the phone rang multiple times at the front desk without being answered while the receptionist remained at her computer. I've raised these concerns with my doctor on two separate occasions and was told management would be notified, but there has been no noticeable improvement.

This is an amendment to previous review posted. I have no problem taking the time to add additional…read moreinformation when such an action is warranted. In this case, as soon as I posted previous review various places, their COO called me directly. To say he was mortified is an understatement. He dug into my specific case, identified the gaps, and helped move the needle. Ultimately we identified where my ongoing saga was stuck and thanks to Vital Sleep, we're back on track. In the end, deficiencies in process were identified with Austin Heart and NOT Vital Sleep, and as such, I am more than willing to write this explanation and just end with Vital Sleep has served me well so far.

I would stay away from this company in San Antonio…read more I had an appointment for a sleep study, but I couldn't get in because their doors were locked. Their phone number was an answering service. 45 minutes later their specialist called me saying they were "open and booked for that day and time but not on their schedule", which made no sense. He told me he would unlock the door if I came back, but I was scared going back to their neighborhood at night. I felt like I was in a scary movie- very weird.

This company hangs up on me when I call to reorder supplies. Send me the wrong supplies, and now…read morehave been in a round robin situation for about 3 months trying to get the correct mask with the correct head gear! They were really good for 3 years! What happened!!!!

I was sent the wrong tubing for my cpap machine. I called to have a longer tube sent to prevent…read morethe nightly fall of my machine from the nightstand, my discomfort as I frequently turn over, and interrupted sleep. I was told that they would send a return label for the short tubing. I would then have no cpap machine until they determined whether to send the correct tubing. I WILL find another provider. Seniors generally understand that mistakes happen, but owning up to an error and providing a remedy is both good business and an act of humanity. Totally disgusted. DO NOT use this company!

Dr. Kahn is an excellent ENT. He does not rush, he listens and he answers questions. When you go…read morein with an issue, he works diligently and investigates numerous potential issues. When you leave you feel that Dr Kahn has investigated each option and gives the proper diagnosis. Previously I have goine to a GP and received the wrong diagnosis. When i then went to Dr Kahn, he would find the real issue and provide a plan to get me well. I no longer waste my time at the GP and I go straight to Dr Kahn. He nurse is also excellent, thoughtfull, and takes here time to ask the right questions. Ashley the Audiologist is outstanding and finally programed my hearing aids properly after numberous attempts but other Audiologists. Office is personalble and great to work with.

I would not recommend Mr. Kahn. I came in for ear wax removal and left with ringing in my ear. The…read moretool he used was so loud it damaged my ear and caused tinnitus. I told him it was too loud and he didn't seem to care. He does come across as arrogant. He walks in the room and just looks at me and doesn't say anything. I was not impressed with his god like attitude.

You'd think because they are hooking you up to all these wires and leads (there's a LOT of them),…read morethey'd make an effort to make the place a little more conducive to sleep. It's horrible. The walls are thin, you can hear the other patient as well as the staff talking or bumping around. Thankfully I brought ear plugs. But worse is the light. The advertise that the camera in the room can see in the dark. Not so much, they turn on a black light so they can see you (you are, afterall, in white sheets). If you need darkness to sleep, well too bad. Need quiet? Ha! Too bad. I would not recommend this facility to anyone.

Well these guys ain't quite as bad as the previous reviewers have stated at least not in my…read moreexperience - though there was a bit of a mix up with whether or not they had the correct machine ordered by my Doctor they were super apologetic about the mix up and did everything they could to make it up to me. The sleep test wasn't the horrible experience it was for the previous reviewer for me either... in fact the last half of my test with the machine was some of the best sleep I'd had in years. The technician and the person I dealt with afterward were both really nice and accommodating.

Great service throughout appointment. Megan Greger, Dr Boerne were great. Friendly, on time. Front…read moredesk very helpful. Great visit to end the year.

I would not recommend Mr. Kahn. I came in for ear wax removal and left with ringing in my ear…read more The tool he used was so loud it damaged my ear and caused tinnitus. I told him it was too loud and he didn't seem to care. He does come across as arrogant. He walks in the room and just looks at me and doesn't say anything. I was not impressed with his god like attitude.