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    Sleep Cycle Center

    5.0 (1 review)
    Closed 9:00 am - 4:00 pm

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    6 years ago

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    Ask the Community - Sleep Cycle Center

    Texas Sleep Medicine

    Texas Sleep Medicine

    2.7(3 reviews)
    1.6 miGreat Hills

    I was seen by Sabina Lin on April 23rd after being referred by my doctor for a sleep study. We had…read morea quick talk and she said she would be requesting a 3 night at-home sleep study from my insurance. After not hearing from the office for over 2 weeks, I called and was told that they had not received my coverage info from my insurance. I called back a few days later and was told the same thing, so I decided to call my insurance. My insurance said they had zero contact from Texas Sleep Medicine and immediately offered to call their office while I was on the line with them. The office staff said their benefits coordinator Mary Ann was out of the office, so my insurance rep left her a very detailed message explaining how they can call to verify my coverages and verify if prior authorization is needed. I called Texas Sleep Medicine back a few days later, which was now over 3 weeks since I had originally been seen by them, and found that they still had not done anything on their end to verify my coverages with my insurance. Today, I received an email from Ashley Hernandez that said they would be willing to schedule my sleep study without insurance for $700 if I would like to go that route. After they had not contacted my insurance for over three weeks, they were suggesting I go the cash-pay route for $700 rather than use the insurance I was begging them to contact for weeks. Waiting over three weeks simply to verify insurance is completely unacceptable, especially when my insurance has reached out to Texas Sleep Medicine directly to assist. Do not waste your time trying to work with Texas Sleep Medicine. Their office staff is completely inept and their office managers have no clue what is going on with their patients.

    This office is way closer than south. Really nice place and the staff is very friendly and nice.read more

    Comprehensive Sleep Medicine Associates - CSMA Team at the SEC Conference

    Comprehensive Sleep Medicine Associates

    2.9(14 reviews)
    2.5 mi

    I traveled from San Antonio to Austin for my sleep study, and thanks to Lenny's unmatched bedside…read moremanner and thorough explanations, this returning patient had the best experience. He made me feel completely calm and relaxed, proving to be a very kind, highly knowledgeable, professional who is a massive asset to this facility and should be training the whole team. I hope he stays long-term, as I will absolutely be requesting Lenny for all my future sleep studies.

    Communication has been a consistent issue. Phone calls are rarely answered, and messages often go…read moredays without a return call--if they're returned at all. Portal requests don't receive follow-up calls to confirm they're being addressed. I've been a patient for several years, and this has been an ongoing problem. In the past, the only way I've gotten updates was by repeatedly calling different extensions until someone happened to answer. Otherwise, I wouldn't have known my issue was being worked on. Staff are pleasant in person, but phone responsiveness and follow-through are inefficient. During a recent visit to pick up a sleep machine, the phone rang multiple times at the front desk without being answered while the receptionist remained at her computer. I've raised these concerns with my doctor on two separate occasions and was told management would be notified, but there has been no noticeable improvement.

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    Comprehensive Sleep Medicine Associates - Medical Director, Jerald H Simmons, MD is triple board-certified in neurology, epilepsy and sleep medicine.

    Medical Director, Jerald H Simmons, MD is triple board-certified in neurology, epilepsy and sleep medicine.

    Comprehensive Sleep Medicine Associates - Top Diagnostic Sleep Testing Services 2025 HBR

    Top Diagnostic Sleep Testing Services 2025 HBR

    Comprehensive Sleep Medicine Associates

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    Sleep Cycle Center - sleepspecialists - Updated August 2026

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