To Whom It May Concern,…read more I am submitting this complaint as an urgent escalation regarding my experience at the Jefferson Dental & Orthodontics Abrams location and am requesting an immediate investigation by upper management, corporate leadership, compliance personnel, and any appropriate patient advocacy team. One of my most serious concerns is that Maria, the manager at the Abrams location, attempted to collect approximately $2,500 from me and instructed me to send the payment directly through Zelle. This request raised significant concerns for me regarding whether proper payment procedures were being followed. I am requesting an immediate investigation into this matter, including a review of any payment instructions provided to patients and whether company policies were followed. I am also requesting that Maria's conduct be reviewed. During our interaction, I explained that I had been unable to attend appointments because I underwent a major spinal reconstruction surgery and spent over a year recovering. I further explained that I have mental health challenges that were being negatively affected by this situation. Rather than receiving understanding, accommodation, or assistance, I felt dismissed and treated unfairly because of my medical circumstances. I believe my medical condition and recovery were not adequately considered when decisions were made regarding my care. I have been an orthodontic patient since 2021 and have paid more than $5,500 out of pocket for my braces treatment, which was paid in full. Unfortunately, I underwent a major spinal reconstruction surgery and experienced a lengthy recovery period of over one year. Before my absence, I contacted Jefferson Dental's call center and informed them that I would be undergoing this surgery and would be unable to attend appointments during my recovery. I was under the impression that this medical situation would be documented and considered an acceptable reason for my temporary interruption in treatment. Recently, I scheduled an emergency orthodontic appointment because I currently have three broken brackets that are causing discomfort and pain. When I arrived for my appointment, I waited for more than an hour, underwent multiple X-rays, and then waited approximately another hour before being taken to an office by Maria. At that time, I was informed that my brackets would not be repaired because I was allegedly "non-compliant" with my treatment plan. I explained that my absence was due to a major spinal reconstruction surgery and that I had previously notified Jefferson Dental of this medical circumstance. Despite providing this explanation, I was told I would need to pay approximately $2,500 more to continue treatment, despite already paying my orthodontic balance in full. I asked whether, at a minimum, my three broken brackets could be repaired during the emergency appointment while any treatment-plan issues were reviewed. This request was denied. I am extremely concerned and frustrated by the way this situation was handled for several reasons: * I was scheduled for the appointment and confirmed by the office. * I completed X-rays and other appointment procedures before being told treatment would not be provided. * I spent several hours at the office without receiving the emergency care I was seeking. * My broken brackets continue to cause discomfort and pain. * I have an impacted wisdom tooth and ongoing orthodontic concerns that remain unresolved. * I was accompanied by my five-year-old child, making the extended wait and lack of treatment especially difficult. * I felt that my medical circumstances and recovery from a major surgery were not adequately considered or acknowledged. * I disclosed both physical and mental health concerns and felt those concerns were disregarded rather than accommodated. Additionally, I requested that my concerns be escalated to a supervisor. I left the appointment uncertain whether my concerns were actually being communicated to management, and I am requesting a formal review of everything that occurred during my visit. Because this matter involves a medical interruption to treatment, a fully paid orthodontic account, emergency orthodontic concerns, ongoing pain, and concerns regarding payment practices, I respectfully request: * An immediate investigation into Maria's conduct and handling of my case. * An investigation into the request that payment be sent directly through Zelle. * Immediate review by regional management, compliance personnel, or corporate leadership. * Contact information for the appropriate supervisor, regional manager, patient advocate, or corporate representative.

Tomorrow i have and appoinment but i dont know if this is your númber 469 454 0335 my appoinment is…read moreat 5:15 but i dont know your adress

I Love Dr Robinson and all the support staff. My husband and I have been seeing them for years and…read morehave referred multiple folks who have all had great experiences too. I am a very nervous patient. Hey, Im British so its probably a pre disposition . Everyone does a great job at making my visit pleasant. Today I even had a filling done with no gas or medication. (That's a big deal for me) and the process was both fast and comfortable. Thanks Dr Dena, you're the best! x

Charged me $850.00 just to use a polisher spin buffer on my already installed all on 4 dentures…read more Even the Hygienist said she wished all cleanings were this easy.

I am so glad I started going to this dental office. I thought I had been to good dentists in the…read morepast, but nothing compares to the care I have received here ! I have always been extremely nervous about going to the dentist. People laugh when I tell them I used to need "gas" just to get my teeth cleaned. I have now "graduated" from that and no longer need gas and some procedures I can get thru without it!! From the front desk staff to the dentist, the entire staff is great!! Don't put off taking care of your teeth because of fear!! Call them up, go in and talk to them, explain to them exactly what your fears and needs are. I promise you, you will not be sorry. They have the most up to date equipment and procedures available --- and they also offer a dental insurance plan, and accept Care Credit credit card. I am sure they take other credit cards, and probably actual cash! Whatever, do not be "afraid " of going to the dentist. They will put you at ease, no matter what your needs are. I have my own customized plan that works for me --- I know I need more than two cleanings a year for myself. So I started going quarterly, now I go three times a year. It works for me!! So much better for me --- and my teeth! Dr. Dyer and Dr. Kolath have both worked on my teeth -- either of them I would recommend --- as well as any other dentist they have working there -- because sometimes the two of them are so busy, that third dentist is the only one available, don't worry, they dentist is just as competent. Usually it is a recently graduated dentist, so you know they are up to date on the latest and greatest in the dental field. I just had an appointment yesterday -- had a crown that was ??? years old, it came off, they put it back on temporarily on Tuesday, with the understanding that as soon as they could get me in, I would need a new crown (it had a hole in it and was beginning to break apart) and at the same time I needed a new filling in another tooth. Got me in on Thursday - I was there from 1:30 till around 4:15 and they replaced my original crown, and determined that a crown would be my best bet for the other tooth (because of the amount of decay under and around the filling). So in that short time, Dr.Dyer and his assistant were able to get both permanent crowns made and on my teeth! And I was on my way! How many other dentists can do that? Oh, and not all that time was spent in the dental chair ---- for about an hour while my crowns were being made - I was in the massage chair!! Another great feature at this office - for when you have a longer procedure. My family (out of state) could not believe I was getting a chair massage while I was waiting for my crowns. They were amazed that I could get permanent crowns in one visit. I know why Dr. Dyer has been voted best dentist in Mesquite for years. I highly recommend this practice. I just hope no one has any plans for retirement or moving away from this practice! I don't want to move or drive farther to continue seeing them.

This staff at Dr. Dyer's office make this the most professionally run medical facility I've ever…read morebeen to.

This past Saturday was my first time visiting Smile Magic of Dallas for any dental services. I…read morefound them through my insurance plan and saw that they had really good Google Reviews so I scheduled my appointment. The fact that they offered weekend availability had me sold. In addition to availability, the office was clean and the staff that I encountered were warm and welcoming -- Joserie, Luis, and Dr. Jensen. This location was easy to find and there is ample parking in their lot. The service I received was great overall. Dr. Jensen answered all questions or concerns that I brought to his attention. He was thorough in his work and explanations. I have been to other dental offices earlier this year that seemed quite predatory in their suggestions, however the quality of care and recommendations I received here was quite the opposite. I'm glad I waited and found the right dental office to suite my needs I would highly recommend visiting this dental office.

From the owner: Smile Magic of Dallas Buckner Makes Going to the Dentist Fun, Happy & Welcoming!…read moreWe treat every child like royalty with individual attention and incredible care. Our team makes it a priority to create a welcoming and joyful dental experience for you and your children.

Glad I found this place. Dr Varghese and staff are amazing. From setting up appointment to…read morereminders thru text and to the follow up. The facility is well kept and clean also! I would definitely recommend this practice to anyone.

Awesome staff, friendly and corteous. Dr George has such an impeccable bedside manner when treating…read morepatient. He told me he will treat me not my dental x-ray. Thanks for the wonderful stress free experience.

BEWARE ... BEWARE... BEWARE... BEWARE... BEWARE... BEWARE…read more I visited the Texas Smile Dental Center located at 2517 S Buckner Blvd Dallas, TX 75227 on March 2025 for a set of dentures that I needed. The initial visit was very pleasant and we were able to agree on a set of dentures and the amount that I would pay for them. Today, 04-23-2026, I returned back due to one front denture tooth breaking in half. Aside from today's denture problem I had previously voiced concern about the lining of the dentures which they seemed to never get right. We must have redone the denture lining at least 3 times to no avail for I continue to have loose dentures up until today. Its been right at a year since I have had these dentures and they have NEVER fit correctly. Now that the material of the dentures seem to have been done of poor quality material I am very concerned that they are falling short of their commitment of what they promised and promote. To have a set of dentures break in half and not fit properly is totally unacceptable. The dentures cost was right under $4,000 and I expected the dentures to last longer, and fit properly for more than a year. Now I am told that it will take 5 to 7 day to get my denture back once it is send in for repair. What's so upsetting is that I had a schedule trip to San Antonio this weekend that I had to cancel due to their poor service. I just want to make sure that anyone looking for a place to get their dentures done or replace to beware of places like this that seem to offer a service and product that they DO NOT deliver. I would NOT recommend this place for your dental needs. I intend to file a complaint to The Better Business Bureau to advice them of the above. Unless you are willing to allow this dental center to talk you into their services I would strongly recommend you to stay away from them. I regret coming to this place for my dental needs and feel like I just gave them $4,000 for services not render. Beware... you've been warned.

Under no circumstance should you get a root canal done here. After ten visits I finally got…read moreeverything 'done'. I'm already scheduling to have the work redone as there is still pain. I told the dentist the last three times I went in that it was still sensitive even though he had done all the drilling and it should not be hurting. The dentist blamed me for not keeping the area clean and that I took too long to get the crown placed as to why it hurt and the first time I told him he literally said it didn't matter. I also had two fillings re-done here. One will literally need to be re-done as it still has sensitivity. Also the women upfront have no clue how insurance billing works. I had to call my insurance and ask how much I should have paid. Before my last bill I calculated the amount I overpaid and what they were wanting me to pay. I brought in all the math and she still had no idea what I was talking about and finally gave in and said, 'I'll just go with your number'. As if I had pulled it out my ass. They wanted to charge me almost $120 more than what insurance said I was responsible for. Literally a nightmare. I'm out about $1,000 for their crap work that now I have to get fixed and fully re-done elsewhere. I can't express how pissed I am about this. This dr should have his license pulled.

I've been going to this location for a couple of years with my family and we always come back for a…read morereason! They are always super nice and and willing to answer all of my questions with care. I recommend this place to everybody, plus they are all natural!

Great dentist, great staff, been a patient for many years. Love them! Always reliable and…read moreunderstanding and very caring.

Best practice around by far!! Superior staff and Doctor! They do what is necessary and never try to…read moretreat unnecessarily. Very satisfied!

My husband and I have been patients at Town East Dental Group for many years. We love our…read morehygienist; she is courteous and friendly while very professional. Dr. Loera is excellent yet conservative in his Treament approach which we like. They are on time, every time, and made room when we had emergencies. Reliable and professional!

A serene environment with amazing staff with attention to detail to say the least! From the moment…read moreI walked in for my treatment my anxiety was lifted by the staff and the doctor that met me in the entry way, Dr. Slaughter. I discovered this amazing office 3 years ago as I was blessed to find out about Lakewood for the 1st time! They make you feel like you have been a patient for a very long time. Norma was the one to seat me for my treatment and you can tell she has passion for what she does. I even had treatment in a room with a big window with a beautiful cardinal visiting and their office Mascot Minnie Pearl to greet me and say hello! I am very blessed to have a found this office that is top notch all the way around! I even had to get a shot for numbing and Dr. Slaughter's gentle touch was just what I needed for my treatment! If you know, you know, like the last review said.

This dental practice is very well run! I have never had to wait in the waiting room more than 5…read moremin so they don't over schedule. I had an 8 am cleaning this week on one of the days we had ice but Jody was calling patients from home and getting them rescheduled; she was able to reschedule it within a few weeks. I am currently getting an implant here and Dr. Pope is wonderful! My husband also sees Dr. Slaughter.

Great dentist and would definitely recommend to everyone. He and his staff including Donna…read morecouldn't be anymore helpful and accommodating and always fix everything. Dr McKnight is the Only Dentist I trust with my teeth.

I'm a nervous-about-dentist person. My blood pressure spikes, and I feel uneasy. It's subconscious,…read morenot something I can control. At least historically. But Byron is the best dentist I've ever had, and I can honestly say I no longer dread the dentist office. The staff is really warm and friendly and they make you feel like old pals. The office is 45 minutes away from my home, but it's highly worth the trip for me. Been going here about three years now, and can assure you I'm a lifer! Cannot recommend highly enough. Thank you Byron!