BE CAREFUL My mom…read morewho had a stroke at work in early November came to Brodie ranch after a week stay at the hospital for short term rehabilitation therapy. The reason I give this place 3 stars at least is for the therapy teams. It would not be fair to give this place a bad rap for the work that the CNAS And all the therapy people do.They are truly great individuals who want to ensure you're making progress and they did everything they could for my mom during her time there. She honestly loved them as if they were family. The night nurses we have had the most trouble with here, if you plan to send your loved one to Brodie ranch you must be VERY explicit about what you want in terms of care. There were many times where my mothers pain medication was simply not given on time and this caused her to have terrible pain episodes, we were often met with a lot of excuses and and fumbles when it came to getting her the right dose at the right time. While I understand my mother was one out of 18 other people in that hall and often the youngest one, her care was just as important. I was really upset that out of the 3 weeks she was there we had 3 separate instances with some night nurses who did not simply read her cart or wanted to be defiant and not administer her meds at the right time and in the right way. One time I was even called in the middle of the night by my mother who was about to be forced medication after a nurse screwed up the dosage for the night and wanted to give her pain meds 2 hours early. Honestly it's a shame to have to see your own loved one being treated with such disrespect. Bottom line: this place is how you view it, morning staff is stellar and quite amazing, they are some of the best of the best. But Brodie ranch needs to get their night people's act together. They need to read charts and they need to look after their patients rather then just medicating them to make it through the night so that they don't have to deal with them. I want this place to be a five star care facility so badly but sadly my moms care here was made harder by those who cared for her at night.

Extremely poor care for the residents and the management doesn't care to respond to family/patient…read moreconcerns! Necessary patient treatment goes untreated for months before being addressed, if at all! My family member went into the establishment ambulatory and within weeks was bed bound due to "lack of therapists". SHAME! They say they switched companies recently... still no improvements! Very sad to see my loved one diminishing so rapidly due to this establishments neglect! ...and after paying nearly $6k PER month to reside there!!! SHAME!!!!!

As a healthcare professional, I've been working with West Oaks for a couple of years now! Their…read morestaff are amazing, and the energy in the community is very positive and upbeat! It is also very clean. They truly care about their residents, and I'm grateful for all they do!! Their residents are wonderful and seem very happy!

Great staff. Christine went above and beyond her duties to assist with obtaining photo of ID needed…read morefor application to Medicaid. She is patient with my sister who is struggling with speech and mobility. My sister's cell went offline due to her unpaid bills. Courtney helped me with conference call to ATT and we got her service restored. Communication from out of state was difficult before that. The speech therapist at West Oaks was very patient, on the phone almost an hour as we did conference call to sisters bank to get sister to authenticate me. The Nurses have been patient with my calls asking them to walk to sisters room because she is unable to answer her cell phone in her condition. Adam the manager is friendly and runs a good ship.

Hello My son Jody was in a severe car accident and has a…read moresevere TBI We were blessed to be taken in here and I want to say that everyone here is so wonderful and they truly welcomed us w loving arms and we genuinely felt like family. The therapists nurses and all the techs were always so giving of their time. My son hasn't spoken since his accident Aug 16th and we're still looking for this to happen. If you're lucky enough to be here w your loved one. Please tell them Ken and Jody are forever grateful foe all they did.

The communication was terrible, the doctor didn't even now about the stuff that was going on in the…read moreunits, they do a conference call once a month but no one is on camera so you can't match faces. My daughter got into trouble serval times, like I said the communication is useless. My daughter tried to harm herself I didn't get no phone call and I asked why and they said because she didn't need an ambulance. WHAT!!! When she returned home she stilled had the scars on her body.

Great place to work for. Have been here three years. Company takes care of employees and supports…read morethem. Always open to suggestions because no place is perfect. Love our residents and family member.

Poor service, staff needs more training and respect to patients. Don't go there!! Very slow in…read moreresponse to patients need. Too many inexperienced nurses work there. Good luck

I'm giving them two stars because the therapists were helpful. My issues are to do with the PHP…read morehouse. My son was there for two-three weeks. Initially, it went well. He had no problem with the other residents, but the house techs/managers, whatever they're called, were another story. First of all, my son has serious mental illness and alcoholism. He really wanted to get sober and because RU has a focus on music, we felt it would be a good fit for him. He is a talented guitar player and has been trying to find his place in the world of music. He was happy to have a place to go and participate in a PHP. Then, the first incident. They lost a psych med that had just been filled for him. So he went without his medication for most of the day. When he got upset about it, they told him he needed to learn to "live life on life's terms". Really? That's what you say to someone who is struggling to stay sober and needs those meds to function on a basic level? They did finally manage to get half a prescription filled that they paid for, then told him that his mother would have to pay for the other half. Uh...no. You lost them, you buy them. This was the first call I made. I spoke with a house manager, who yes ma'amed me to death. He assured me they would be giving him his meds. He finally got them that evening. I did get to speak with a nurse who assured me that I would not be required to pay for any of the lost medication. Each day brought something new. He went to get his meds and the person passing them told him that his long hair made him "look gay". Not huge - but inappropriate. He and several other housemates were ill and taken to urgent care. He was diagnosed with flu and the doctor sent a prescription for Tamiflu. They did not pick up the prescription. So, he stayed sick. The doctor told him not to go to programming if he had a fever. He woke up the day after with a fever and told the house manager that he wasn't going to programming. He was then kicked out of the program. No place to go. No money. Sick with the flu. He called me, completely distraught. I was at work and I had to take time out of my day to call the clinical manager (Douglas). I was enraged. He listened to my ranting, and informed me that my son was "toxic to the household", and was threatening the staff, or cursing them out. I told him exactly what had been going on, and that my son did not want to go. To his credit, he did go speak with my son and apologized when he found out what had been happening. However, at that point, the damage had been done. I have never, ever heard my son so down and depressed. He felt that he had no one there to talk to. He ended up leaving the next day and stayed at an airbnb for a few days. He was to the point of talking about suicide. I am happy that he instead connected with sober friends and is moving into a sober living house. I do not recommend Recovery Unplugged. We had such hope and this was a huge letdown. Counselor Tracy was wonderful, and he did like his case manager as well, but he PHP house needs a major staff overhaul. People who are trying to recover need a supportive environment with people who have clinical expertise. I know he was not the only one who had this type of experience.

Please read this review before making the same mistake a made. I have been stuggling with this…read moreproblem since 2016 and Recovery Unplugged in Florida and Annandale Virginia have helped me process so many challenges and traumatic events. I made the mistake to not read any reviews and trusted the recomendations thinking I was going to get the help and care that Recovery Unplugged has always provided me with. Turns out my therapist was not a Pshycologist and they were dragging me along. They DO NOT facilitate in house H & I meetings and only take clients to 2/3 meetings a week. The house is packed with 18 guys and filled with flies, there are times where there is no food or drinks and you have to wait 24 hours or eat whatever is left on the pantry. You are only there to be passed around and be separated from your old lifestyle. The groups are repetitive clients fall asleep because they can't engage or motivate them. They advertise YOGA and GYM and this means a garage with one yoga mat and a 3 pieces of worn out equipment. They only have one technician for 18 clients. This person disclosed that she loves working there but they are always undertaff and to quote them "betwen us they can't retain anyone because the pay is way low" On my last morning a pipe broke and we had brown (feces/urine) water draining on top of the kitchen cabinets and stove. I had to leave because I was getting ill. The moment I sign the farewell papers the receptionist came running she said I was trespassing, called the cops and threaten me. They discharge me without meds and had me wait outside. Then she came back and said that they were making an exception and getting my meds. Once she gave them to me she yelled "Now leave my property, you are trespasing", the level of humiliation motivated me to write this and hoping that nobody goes through this experience. This was not the Recovery Unppluged a lot of us have the pleasure of knowing! Anyone that goes to the Florida Location and knows the prestigious name Richie Suppa will understand that this is not the standard of care you receive when trusting the Clinicians at Recovery Unplugged. In Florida both PHP and Residential staff actually care about you. They will motivate you and help you find a sponsor. They will take you to meetings and provide groups that challenge your spirit. Therapist and staff in FLL like Ana, Danny, or Brittanie in Virgnia have changed my life for the better. What happened in Austin was a misrepresentation of a place I Appreciate. Iddle time did nothing good for me other than wan't to truly do the work and never be scammed again.

This place is awful! Do NOT leave your loved ones here! It is a prison, which we cannot pull my…read moregrandma out of because the doctors won't sign off on it because they're making money on keeping her here. Insurance won't pay for her equipment without a doctor release. It's COVID, so I understand why we can't visit, but apparently, we can't call either. When we do, we RARELY get someone to answer. When they do answer the phone, they can't answer our questions and have to offer a call back, which never happens. We've provided my grandmother's medication list multiple times, and they STILL didn't put her on her right meds, which sent her downhill fast. She's supposed to be doing rehab for a severe stroke, but they don't exercise with her. I had to stand at her window to get her nurses attention to tell me what her therapy schedule was, and they don't have one! We can't drop off any food or drinks or entertainment. The personal items she came from the hospital with, including a tablet, rosary, prayer candles, comfortable clothes and a plant have all been locked in a closet and kept from her.

I'd worked with Chris Thompson years before & came back following a hip replacement. She knew of my…read moresurgeon's preferences for recovery & worked with me to get back on my feet in record time. She continued support after I returned to work & designed my workouts with my job tasks in mind. I owe so much to her & the Endeavor staff for helping me get back to a good quality of life. Truly an awesome group.

Deceptive billing practices. I was told a 30.00 copay. 10 for "equipment". So 40.00. Then was just…read morecharged nearly 400.00 without my consent. Never go here!!!!

I was messed up. I want to AR and the amazing staff there helped me get my shit figured out…read more Now Im better and my life is good. Ive got my shit together and I look forward to the future, thanks to Austin Recovery. Thank you!!

A family member really needed help and Austin Recovery was the first place she was willing to admit…read moreherself in to. They accept insurance and offer payment plans. The Executive Director personally made time to encourage my family member and she was supported throughout her stay. The transition from residential to outpatient was immediate and she was so proud of herself when she completed. Thank you!