After years of using TurboTax and even going to Jackson Hewitt one year I just knew there was no…read moreway the returns I was getting were being properly prepared. I don't even remember how i came across E D Johnson and his tax services but I called him and we set up a meeting. Once we sat down and he reviewed my W2's, what i was pulling in as income/giving the IRS in tax money every year and the fact that i was married to a woman who was dependent on me because she didn't work, he was borderline offended by my previous returns. He immediately took on my case - for a very reasonable fee i might add - and told me he'd make it right. He wasn't kidding. When we got our tax refund we called him and told him there must be a mistake or something. He had more than tripled the refund i got one year prior! And mine is a relatively simple case. I can't even imagine what he could do for people with higher incomes/kids/home businesses, etc. It watching a magician pull a rabbit out of a hat. This past year was a rough one for me...wife doesn't work and I lost my job and pulled in like half of what I usually get in regular income. After going over all the specifics of my layoff, and the fact that I had to plunder my 401k just to put food on the table I was expecting to actually owe money to the IRS. But nope, E D calls me back and says the IRS actually owes me 30% more than last year! I don't even have the words to express how grateful I am. But I did create a new nickname for E D, he's "The Magician". Never again will I trust the idiots at turbo tax again. I cannot recommend this guy enough. He is like the Michael Jordan of tax preparation. Thank you again ED. You know I'll be contacting you next January!

This is one the most professional, considerate and customized business, I have been associated with…read morefor over 6 years. The providers of service are diligent in ensuring your satisfaction and very knowledgeable of IRS laws and guidelines. I have been assisted several times in identifying deductions that I was not aware of...Emmaus is timely, and the after tax season is phenomenal. They care, you are not just a number... Excellent customer Service!!! Highly recommend!!!

I just used this service, and although I was pretty skeptical at first (I usually just use the…read morecheapest option), it was awesome. I used TurboTax last year, but this was way, waaaay simpler. I just talked to one of the tax guys -- Eric -- online for 15 minutes, and then he took care of the rest. No more wasting hours on the computer. Best of all, they got me a HUGE refund -- more than DOUBLE what TurboTax was showing me when I tried it myself. Turns out all my moving expenses were deductible. Ask for Eric, he really knew his stuff.

Usually, I'd use Turbo Tax, but this year, I have student loans and student loan payments to…read morereport. On top of this, I also have an early IRA withdrawal. I tried filing on my own, but I got lost along the way. I found LiveWire Tax and they literally filed my taxes for me! I spoke with a real person, he was very personable and the customer service was excellent. After the video call, I uploaded my docs, and that was it. They filed my taxes and I didn't have to sit through preparing it for hours! I can't believe I filed my taxes in less than 20 minutes. This is the fastest I've ever filed my taxes!

They did my taxes last several years. Didn't get last year's in until November. Now, I am hearing…read morefrom the IRS that losses were mis-categorized and I have already had to pay back money on 2020, and now it looks like more for 2019 likely, but I can't be sure, because they took the returns off the smartvault. Noone responds to emails or phone calls. Paid extra for Audit protection, but no-one responds. At this point O might have to look into legal recourse. I can't be the only person scammed by these guys. Now, automatic reply on email states everyone resigned but Charles would return message within a week. It has been at least 2 weeks with no response and no phone or office to call. Charles sent out an email in February indicating he is moving on to be a speaker/ influencer. Only if he os teaching how to scam money and walk away.

I wanted to support a minority owner business after moving to Texas but....I have NEVER heard of a…read morefirm not accepting any NEW clients because they are fully booked and I have NEVER heard of a receptionist or firm needing your Net Worth or anything else to put you on a waitlist. Please read all the reviews and save yourself the time and run...

Here's my experience. Took about 2 week for my accountant to get me the proper documents. When I…read morefinally uploaded everything it took another 2 weeks to get a basic reply back. I had to go into the office in person multiple times just to get a response. Multiple people deflected me to other people who didn't help. Could hardy get someone to answer the phone. My accountant was incapable of sending me an email for most of the process. Almost 2 months later my return was finally ready, and the cherry on top is they charged me almost $400 for an individual basic return! I would never recommend this business to anyone. Stay well away

David has been doing my taxes for the last 5 years. Being a 1099 subcontractor definitely adds a…read morelevel of difficulty to the situation, and David has helped me through it all. He has actually pointed out different scenarios that I could start taking advantage of for future filings. Over the past 5 years David has made a FEW mistakes in regards to communication...S#%t happens. I told him- he apologized- case closed. I WOULD recommend David to others who are subcontractors/1099 etc. Just remember though, HE IS A TAX GUY. I tell him every time "I hate being here!" I hate paying a whole bunch of money to the IRS just like everyone else. On another note his pricing is fair, and I do believe he does a lot better job than I could do myself!

I have 2 small businesses with tax issues from last year. My request is Urgent,…read more They responded with "it will be 6 months before we can look at your file." Obviously not a good match. Since I have nothing to say, I've said nothing. But. They have harassed me for a review.

I want to update my review with additional information…read more Shortly after I posted my review, I received a call from Dana. She wanted to check whether I had received an email from Samantha so she gave me a name to search for. I found it so I pointed out that the email did not give any indication of a business response and I was waiting for a phone call, not an email as Sue had promised. This company has good intentions but poor communication issues. Dana seemed unaware that her folks could text so I pointed out that the text messages (through Yelp) had been flawless. I told Dana that I would upgrade my review from 1 to 3 because of her follow through. Dana waited a reasonable time before making a follow up call. She asked me if I got her emails and I said no so we did the search thing. I searched for her email and it came up "Executive Assistant". Talk about a spam flag! Sorry Dana, that's an email I would never open without an advanced "heads up" warning.

Layne helped us with our taxes for a couple of years. His services seemed to be on the expensive…read moreside, but my thought was that you get what you pay for. This year, Layne was helping me with my 2016 taxes. He provides a "Tax Planner" which you are required to fill out. The "Tax Planner" is a spreadsheet where all of the accounting work is done by you, and then his team only needs to input all of the information that you have already organized into the document. After filing an extension with the IRS to push out the April 15th deadline, Layne sent an email saying that he needed the Tax Planner to be completed by August 15th in order for him to complete our tax return by the Oct 16th IRS deadline. We completed the Tax Planner (which was all of the organizational and accounting heavy lifting to file our tax return for 2016) and turned everything in by August 11th (days before Layne's deadline). On Sept 25th (over a month after turning in our Tax planner and less than 3 weeks before the IRS deadline), we received an email stating that he will not be able to complete our 2016 tax return. The August 15th cut-off date was an estimate, and he just didn't have enough staff to get to our return. We were to pick up our documents at our earliest convenience. Layne decided that he did not have the time or resources to help us complete our tax return. But it took him over a month after we met his given deadline to reach that conclusion. I scrambled to find a new accountant who was not only able to complete my tax return in about an hour sitting with us and the tax planner we had completed, but the new accountant charged less than 1/5 of what Layne and his team had charged me for previous years. I don't enjoy leaving negative reviews, but think it is important for both existing and potential clients who expect an accountant who has been in the business since 1985 to give reasonable estimates to know about this. Just because Layne agrees to take you on as a client, it doesn't necessarily mean he will complete the work.

I am not in a creative field and have increasingly complicated personal taxes (blessing and curse)…read more Christy Hyche has worked with me to manage filing income tax returns to the Federal government, two states, and three municipalities over the years (like I said, complicated). Her attention to detail, depth of analysis, and responsiveness have enabled me to navigate through successfully. We have also done extensive modeling of future tax burden that has enabled me to proactively manage my tax exposure for 2014 and beyond. I don't know what I would have done if not for their help. The ability to do my own taxes passed me by, and they make it look easy.

I met with Mr. Buchholtz concerning an IRS error, and after only one hour of consultation he was…read moreable to advise me on how to properly navigate the IRS red tape which saved me nearly $12,000.00. He and his assistant Paula are extremely friendly, easy to talk to, and down to earth. I would recommend Ross and his team to anyone needing accounting services and will be working with his firm for years to come.

I have been a satisfied customer of this firm for years. However, everything changed this year when…read morethe accountant I had been working with passed away, and I was passed off to an incompetent accountant. Only when I found a huge mistake that accountant was in the process of making was I passed off again to one of their partners. The partner was rude, condescending, and arrogant. Frankly, I would tolerate her attitude if she was any good, but she's not. Her skill level is average--if that. Our return is simple. Yet, it baffled the staff accountant. The partner was overwhelmed and took her frustration out on me, complaining of having "782 returns to complete and not having had a vacation". Too bad, hire more staff, and get the returns done correctly and on time. Don't complain to me. I would not recommend this firm for several reasons. First, I wouldn't trust the competency of the staff. Second, I wouldn't assume your taxes were even being done, much less on time. Finally, their accounting staff will likely treat you disrespectfully and condescendingly.

Tried to contact the owner or the person in charge multiple times about an issue I had with my…read moretaxes and I cannot get a response Filed my taxes within time way before the deadline, and they missed it and had to file for an extension without any compensation or excuse