I had bought a watch at this shop! a few years later it got stolen for me in spain! Scott Kaplan…read moredirectly refused to help me with the serial number from the watch!

I was in the market to buy a Rolex and HQ had a great stock of beautiful watches to choose from…read more Scott and Justin helped me throughout the whole process. Justin was quick to answer my emails after deciding on the watch that caught my eye. Showed up by appointment and both Justin and Scott were very welcoming. Answered my questions and educated me about the watch. The purchasing was easy and they guided me through. Once i was ready to pick up the watch, it was cleaned and dialed in. Scott took time to walk me through again my purchase and answered more of my questions. I highly recommend HQ for their inventory and professional services.

I cannot recommend Seregin's enough! I've had several watches serviced and repaired by them, Peter…read moreand Paul are incredibly knowledgeable and they gave wonderful advice. The work is prompt, prices are more than fair, and the quality of the work they perform is impeccable. They even warranty the service for one year, which is stellar! Don't hesitate to bring any of your watches to Seregin's, they will be in the best hands.

This review is long overdue…read more Such a bittersweet review for me... I inherited my late mom's beautiful Vacheron gold watch from the 1970's that was no longer working and missing a part. I did extensive research and decided on Seregin's and I'm so happy that I did. Not only were they friendly/kind and super professional, but this watch, being a relic, and extremely thin and intricate, at this point, was a hard one to fix. Paul, the owner, went above and beyond, connecting with his own network to find the parts that were no longer for sale publicly. He called me multiple times to confirm the heftier price tag that parts and service would cost and when the timeline would be extended. When I came in to pick up the final product and he listened to my story of my beautiful mother and the watch, he truly had compassion and added to the story of this watch. This wasn't a faceless transaction and for something like an inherited treasure, that truly meant something to me. Overall, they clearly know their business here, from your more normal watch to luxury pieces. They care about the products and the customers they service.

I saw the great reviews online and noticed that they had been in business for a long time. I also…read moreappreciated that they are a family-owned business. After browsing their inventory online, I decided to give them a call. Lea answered the phone, and I told her I was interested in the Explorer II. She was incredibly kind and friendly--it almost felt like talking to a family member. Three days later, I came in to pick up the watch, and I couldn't be happier with my purchase. The entire experience was smooth, welcoming, and professional. I highly recommend them.

The service at A&E Watches was great. I got my first Rolex from them and absolutely love it…read more Leah was wonderful to work with, and everyone there was so thoughtful and helpful throughout the process. They also offer one of the best warranties, which made the experience feel even better.

i adore the USJ team, the quality of their craftsmanship is unmatched, and everyone is incredibly…read morefriendly & welcoming. no matter what service or custom project you bring them, they go above and beyond to make sure you leave completely satisfied. a massive thank you to Adam and Garo for being so helpful throughout my custom jewelry project, it was a pleasure working with them. can't recommend USJ enough :)

I had a wonderful experience here getting my wedding/engagement rings resized. I walked in without…read morean appointment and was met by warm and friendly staff. The price was very fair and the work was finished a day ahead of time! The quality of work is excellent!

I took my G-Shock GGB100-1A to Ben for a battery replacement after he assured me he could handle…read morethe job. Unfortunately, here's what happened: 1. The job was not completed within the promised timeframe. He didn't bother calling me in advance and informing me about the delay. 2. The incorrect battery was installed, and now the mechanical arms no longer function correctly. 3. Several screws were stripped from overtightening, replacements difficult to find. See the photos. 4. The case is not properly closed, compromising the waterproofing. Have zero trust in this watch after seeing the quality of his work. 5. My follow-up phone call and voicemail were ignored. This watch isn't just a piece of jewelry, it's a functional tool I depend on. Ben should have declined the job if it was beyond his expertise; He would lose 35 dollars but that level of honesty would have earned him a 5-star review from me. This shop might be fine for simple watches, but for more complex or technical work, be aware of the risks. I hope my experience helps others avoid the same mistake.

This shop under new ownership has Ben and Nick as experts taking amazing care of customers and…read moretheir watch repair needs. They are courteous, honest, helpful and friendly and great at handling customer needs with various watch issues. Everyone walks out happy and satisfied with the service. Highly recommended.

I had been putting off replacing my watch batteries and finally decided to stop here, and I'm so…read moreglad I did! They replaced 2 watch batteries within 10 minutes, were open on a Saturday, and were very friendly. Metered parking available right outside.

Excellent quality, incredible professionalism and fine craftsmanship. Everything you want in a…read morejeweler.

Lucky to have these guys in San Francisco. Fantastic watches for sale, incredible caring…read moreknowledgeable horologist that do far more than just repair your watch but often make it better than when you bought it

I wanted to shout out to Peter, young gentleman helped me with my Gucci watch. He didn't hesitate…read moreto help me. I explained my situation and he replaced new battery. I asked him how much. He said no costs. I was in total shock. I insisted paying him. He said no. He advised that my watch did not pass some kind of test and recommended to go to repair shop that specialized on Gucci brand. I was so touched. In return, I looked around other watches at his shop and decided to buy a nicer watch for myself. Thank you Peter!. You made my week.

Well, customer service just isn't what it used to be, am I right?…read more Tried for days to order online a new watch strap and the website concerning shipping certain items to California is horrendous. Figured I'd go into the store on the weekend, because they would surely have a large selection of watch straps in all sizes and materials--that was not the case! After some back and forth with the store clerk, she indicated that she could place the order and have it shipped. After being on the struggle bus for over ten minutes, I asked to see the order one last time before paying. Of course, despite my very clear instruction that I was seeking a 20mm watch strap, she had the wrong size. Oops! If you're looking for top-notch customer service, maybe best to try another location. For the price point and value, this experience doesn't instill much confidence in the brand after being a loyal customer for a decade. Felt like I was shopping at Foot Locker. I totally get the complaint that Shinola is just a nostalgic version of Fossil or some other middle-of-the-road watch company, but I have tried so hard to like this brand. Do better folks!

The staff were super helpful. The small sized dog bed was sold out, yet they managed to locate it…read morein another state. Our pup loves his new bed and it looks great in the room. Thank you!

In my endless search for the right pair of eyewear, I've never experienced a place quite like Time…read moreFrame. As so many others have mentioned, the collections of Japanese vintage eyewear here are truly special, each carrying its own story and character. What left the deepest impression on me wasn't just the eyewear itself. It was the exceptional hospitality, craftsmanship, and customer care that came with it. Curtis, the owner, deserves special recognition. You can immediately tell the difference when someone genuinely cares about what they do. What could easily be a simple business transaction becomes something much more meaningful. His passion for curation is evident in every interaction, and it naturally extends to the people around him in sincerity. Despite my multiple troubling visits for adjustments, Curtis treated me every time with the same warmth and patience as the first - if not with even greater kindness. That level of care is something I genuinely appreciate and deeply respect. I'm already looking forward to my next visit in the fall. Whether you need a pair or a place for inspiration, I wholeheartedly recommend Time Frame in the Mission as your next stop!

The gentleman there was very welcoming. The shop has many different sections of watches and…read moresunglasses from vintage to modern.

I received a Moonswatch Mission to the Moon as a gift and really loved it. It's a fun casual watch…read moreand a great talking piece for watch lovers. Unfortunately, I was at a festival and lost it so I wanted to replace the watch as soon as possible. I don't have a Swatch store anywhere near me so that's not so easy. They did start selling some of the Moonswatches online including the one I had, but I knew I was going to SF soon and that the store would be down the street from my hotel. Plus, some new colors and models came out that I was interested in. I was taking a risk because collectors buy certain ones up and often wait outside the store for new drops when they release. The watch I was interested in was the grey 1965 which had just come out. I came into the store and was greeted by the staff. I told them my predicament about losing one and wanting to replace it, but also about my curiosity to see other color ways that aren't available to me in SC. They asked about all the color ways I was interested in, brought them out, and added a couple extras that I might like. I was able to compare them all right next to each other and see the small differences like between the Mission to the Moon and the Moonphase which are super similar. I ended up leaving with the 1965 and I'm so happy with it. I even bought a watch for my friend who bought me the initial watch I lost as an extra thank you and to remedy my prior carelessness in losing the first one. Now all is right in the world and I love my new watch. I have to shout out the staff too who were not only helpful, but patient while I made my decision. Plus while I was picking out the watch I was gifting to a friend, one of the female staff members offered to try it on her wrist so I could choose the right size for my female friend.

On a whim I decided to dip into the Swatch Store in Union Square after a Giants game. I had been…read morelooking for the Moonswatch Mission to Mercury for nearly a year. Every Swatch Store I visited did not have it. I gave up hope until recently. Walked into Union Square store and asked "Peter" if they had the "Mercury" in stock. He said they had every SKU in stock except for the "White Snoopy". What?!! I asked to see the Mercury and was about to buy it when he said they had the "Black Snoopy". I did not know about but; but was immediately smitten when I saw it. I bought it. A tip of the cap to Peter and the entire Union Square Team for their great customer service. You made this guy very happy.