Amazing selection very helpful staff. Easy to find right by the outlet mall with the big pink sign!read more

Love this store. The furniture is always changing.If you don't find what you are looking for, go…read moreback in a week or two. The rugs are beautiful and I can usually find something affordable.

Found this store, part of group that my rugs were originally purchased from in Tampa Fl. Used them…read moreto repair and clean rugs that had been in storage. Also purchased some smaller new rugs from them. They were willing to deliver rugs and bring some for us to look at in our home. Great find .4.5 /5.0

This gallery has very beautiful, well designed and shop owner handpicked oriental rags. The art…read morework on the rags is catchy, the rag material is very good and as though that was not enough, the staff in this shop is some of the very friendly and nice people I met in Highlands, NC. Excellent business!

This place is unbelievable! I found the end table I wanted at the outlet store, but it was marked…read moreup to double the price! Even with a 40-50% discount, it still costs more than buying it online or at a regular West Elm store. It's shocking that this is legal and that West Elm allows such a scam. Always use Google search- to take a picture of the furniture and search for the actual price to ensure you're not being scammed. Essentially, they're trying to sell you a damaged item for full price, if not more. Also, if they're doing it, so are the rest of the stores!

PRICES FLUCTUATE ALOT. Love the store. The prices are all over the place thought. Example would be…read morea jewelry box that my girlfriend got. Two exactly the same boxes on the shelf, one was 49$ and the other was 149$ and the original price was 199$. No difference in boxes? The staff is friendly and they have a good stock of supplies. Of you are coming from a distance away like I do coming from Charlotte, call ahead and see if they have what you want, they'll tell you. Updated Review. The staff is still friendly and ever more helpful! It's always a pleasure coming here. Updated Review - 3/9/18 Who are you fooling West Elm... You've stopped having actual low prices and are relying on your "Entire Store 40%" off or what ever they daily deal is. At the time these photos were taken, almost everything was 1¢ off of retail prices. The outlet was 40% off, but the regular store was 30% off. I'll greatly pay the extra 10% for a NEW item and one that's not sold "as-is" and "Final Sale". For me, it's simply not worth the drive from Charlotte anymore...

Simply the best furniture shopping experience I have had in years. Tracy is great. Delivery people…read morecourteous and helpful. They have "Made in America" which should be important to all of us.

Jackie does not own the store any more to my knowledge. Mercedes says she does. Associate was…read morevery helpful and pleasant when selecting chairs and fabrics. Mercedes took over when I asked about a custom table. She worked very hard to answer all of my questions. However, we were unable to communicate with one another. When I felt that it was uneccessary to continue the conversation, I asked her to simply write up the estimate. She could not drop the subject. It ended with her refusing to give me an estimate. I then gave back the samples and told the assocaite that I was sorry she lost a sale. How poorly for a business owner to act.

We went to our Ethan Allen showroom and encountered a problem which we found at other showrooms…read more Our furniture, like us, is vintage after living in five different homes over lots of years. Current furniture designs do not fit (too big, too close to the floor, wrong look, too soft, ...) our decor. Charlotte, our Ethan Allen designer took the time to visit our townhouse where she verified the problem. She suggested having our present furniture re-upholstered (which had been done about three times before). Charlotte helped us to select colors and fabrics to complement our existing living room. By email we were updated with the schedule. The furniture arrived in a reasonable (3 - 4 week) time. We are very pleased with the result. It is beautiful, comfortable furniture in our style at less cost than new and much less cost than redecorating. Our two cats approved of it also.

When I needed high quality, stylish couches & ottomans, I turned to Ethan Allen, for these…read moreinvestment pieces. Every person involved in the manufacturing & inspection of my furniture, hand-signed the tag, located under the cushions. With this quality, I trust the springs are 8-way hand tied. The frames are made of hardwood & have lasted (& will last beyond) 9+ years. Yes, they were expensive (I earn a middle class salary & I used their interest-free credit), but I can expect them to last & look good another 10+ years. Also, I'd be remiss if I didn't discuss their fantastic Sr. Interior Designer, Charlotte Parent-James! This lovely woman, whose design esthetics were influenced from growing up in Europe, as well as design school, has an amazing eye. She paired my furniture with fantastic wall colors. She also made spot on paint color suggestions for my kitchen cabinets, which look wonderful in my open floor plan.

This is a beautiful store! Employees are not friendly and would not even make eye contact. The…read morestore was empty and I had a question but decided to shop somewhere else based on the attitude of the employees. Very disappointed.

I had a great experience at Arhaus today. Employees were cordial and greeted me when I walked in…read morebut did not pounce on me like used car salesman but let me browse and then asked questions. I love the quality and timelessness of Arhaus furniture and it is my go to for good quality pieces I want to keep for a long time.