I came in at 6:30 on a Friday and I was able to get a pedicure and a beautiful nail manicure with a custom patriotic nail art! Kevin stayed late so he could make sure my nails looked great! That is Service!!!!! read more

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I am disappointed with my recent experience at this salon. I arrived on time for a scheduled appointment, but was kept waiting for over 40 minutes without clear communication or acknowledgment of the delay. Understanding that unforeseen circumstances can arise, I respectfully inquired whether any accommodation could be made in light of the extended wait time. Unfortunately, my concern was met with a confrontational and dismissive response from the manager, rather than a professional effort to address the situation. Punctuality and customer service are essential in a service-based business. While occasional delays may be unavoidable, how those situations are handled makes a significant difference. Regrettably, I did not feel my time or business was valued during this visit. I hope the salon takes this feedback into consideration to improve future client experiences. Needless to say, I will not be back as they have lost a customer. read more

My nails look nice, but they don't really talk to you and my nails were very sore for a day or two after. No water or anything offered. I am used to better service at other salons. No lotion or hand/arm massage done or offered. read more

Thai Cottage Spa - Nail Salons Near Me - Norton Shores, Michigan

#1 I had a mani & pedi and the pedi tech told me to remember the number of the mani color and took the sample away. They should NOT expect the customer to remember the number. It is their job to ensure they apply the color chosen. #2 When it was time for the mani I told him the color was not what I had chosen. He ignored me. I said it again, and he pointed to the number and said that was the number I told him. I said possibly I remembered the number wrong, but it was definitely NOT the color I chose. He continued to ignore me and I ended up with pepto bismol pink!!! If the customer says that the color being applied is not the color they chose they need to LISTEN and make it right. Hugely dissapointed and won't be back. read more

This salon is not what it used to be when Mala owned it. There are a few techs who do a decent job, but even when you make an appointment they have someone else do your nails. One woman that did my manicure did not allow the shellac to cure, but kept slathering more on. By the time I got home it was a disaster. I had to return the next day and have it completely redone. The next two times I ended up with her again, with similar results. I've given less blood at a medical lab. Do yourself a favor. If you do not have a favorite tech there that honors your appts., take your money somewhere else. read more

They would not honor a $100 gift certificate that was dated 14 months ago. Federal law says they have to honor them for 5 years. I had a manicure and a pedicure. my thumb had a big chip before the end of the day. I went back the next day and they said too busy can you come back. I will pay someone else to fix it. read more

Decided to give this a second chance after a bad cut a few months ago during a pedicure. Welp, this is by far the worst manicure I've had. Staff is not welcoming, engaging or cordial. The gentleman that did my manicure gave this his approval before I left. Polish dried in bizarre lines and waves. read more

Thai Cottage Spa - Streaky polish - Nail Salons Near Me - Norton Shores, Michigan

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I've never had a problem here! I LOVE how Tony does nails, only one I'll let touch my hands now He def buttered my French tip. read more

Thai Cottage Spa - Nail Salons Near Me - Norton Shores, Michigan

Had Tony as my nail tech yesterday... he was extremely rude, short, was on his phone FaceTiming or on Instagram live the entire time, didn't apply lotion or massage my hands. That VERY NIGHT my nails were already peeling because he didn't wait 60 seconds for the gel to set. Told me to go wash my hands and had somebody else in my seat where my purse and phone were before I even got back. I said thank you and he didn't even respond. I am appalled by his behavior and unfortunately will not be returning. read more

Thai Cottage Spa - Nail Salons Near Me - Norton Shores, Michigan

Went to an appointment here with a few girls before a wedding. We all got pedicures, and I got a full acrylic set. My pedicure was very nice, they were ready for us right away when we walked in. After that, the guy that did my set was live streaming me without my permission. He was still trying to ask personal questions to make small talk (where I'm from, where I work, etc.) all while on live. It made me extremely uncomfortable. He also was very impatient, and my left thumb did not cure completely, and the polish bubbled and peeled off the next day. I will not be back. read more

This place has unfortunately went downhill. Used to get my nails done here often before I moved but just went in and had TONY. Please avoid! Horrible job, butchered my nails and wish I did them at home. Not to mention he went live on Instagram, so recording while doing my nails. Go in for a service and I don't expect to have my service on broadcast. If he didn't already put the gel base I would've left. Very unprofessional. Try Lux nails instead read more

Horrible experience today getting a mani/pedi ... the male technician who did my nails today was very short and unfriendly .. he seemed very rushed and would not listen to what I wanted done .. He wouldn't allow the shellac 60 seconds in between layers in order to set .. also he left me sitting there when he was complete and began working on another client without applying cuticle oil/lotion to my hands .. he stated someone else would be by to massage my hands and apply lotion!! When I complained about this nothing was done .. a few hours after getting home my nails began to bubble and peel! In all the years of getting my nails done this has never happened ... definitely will not be going back!! read more

Thai Cottage Spa - Had shellac applied today .. starting bubbling and peeling off !! - Nail Salons Near Me - Norton Shores, Michigan

I haven't been in there in over a year. This place has changed so much and definitely not for the better. I had a pedicure and regular manicure. I chose the middle pedicure service with shellac. The man hardly worked on my actual feet. He did my pedicure in about 30 minutes. This was a very expensive pedicure. The manicure was just ok. He did about a 10 second massage on each hand. The whole thing was definitely not worth the 85.00 I was charged. read more

Tom did my wedding manicure and it is absolutely beautiful. Exactly what I wanted! I showed him a picture and described what I'd like and he did it. Julie did my pedicure and it is also perfect. I would recommend Thai Cottage to anyone. Make sure to make an appointment because they are very busy (and rightfully so - they do really good work!) I'll be back in the future for sure! read more

Thai Cottage Spa - Nail Salons Near Me - Norton Shores, Michigan

Loud, rude and when I asked if I could still do shellac polish instead of regular (no polish on my toes yet) she just said no. I asked why and she didn't respond. Not as clean as it was when Mala owned it and so, so rude. Won't be back. read more

Very nice shop. I had a nail disaster out of state and Tony was able to do overlays to allow my natural nails to grow out. This is my 3rd fill here and I'm pretty pleased with the results. The glitter was supposed to be an accent nail here, but that got lost in the translation. Great color. read more

Thai Cottage Spa - Great color. - Nail Salons Near Me - Norton Shores, Michigan

I had been going to Thai cottage for 6 years. I loved their service. 16 months ago I went for a pedicure and manicure the week of my daughter's wedding. The girl, (first time I had her do my pedicure and manicure) accidentally stabbed the side of my big toe. my sister and others saw it happen. it burned putting it back in the water. I cried out and said I'm cut. then she did my manicure and my thumb started bleeding as she cut off too much cuticle. Others around me gasped. I complained and they said I still had to pay. I asked for a manager, he wasn't there. I went back 2 times to tell them my complaint. The manager didn't seem to care. "no refunds". wrote a letter. no word....I tried them again a few months ago. the girl who did my pedicure scrubbed so hard that my foot bled. They should have apologized and punished the girls with no payment. I'm so bummed they didn't care. I had to wear a bandaid on my toe for my daughter's wedding and it was still painful. read more

They do great work, usually have a solid color choice, and a variety of spa treatments available. The new volcano treatment was relaxing.

First time in years I went to a nail salon. I should have known something wasn't right when we had an appointment and still had to wait 45 minutes. My daughter got a manicure which looked good but I told them twice just a regular manicure and she picked out her polish but they had her pick a different polish, a shellac polish, $$. I told the woman who did my pedicure what I didn't want done and she must not have been listening because she did exactly what I asked her not to do. She then cut my big toenail crookedly. Then when I gave her my card for payment I found out on the receipt that they charge EXTRA for using your card!! There was no clear signage about the fee. It was a disappointing experience. read more

I had a very disappointing experience here. I went with a few others ladies to get our nails done and they all had a wonderful experience with the ladies that did their nails. I got a full set done by a male employee that worked there. There was no cleaning measures in place he jumped from one lady to me without washing hands and sanitizing tools. He used the same dirty tools he used on the lady before me and did not have me wash my hands after putting the acrylic nails on. He did not wash his hands once and drilled my cuticles off which resulted in me having several cuts around my nails. I got my nails taken off and now I have a fugal infection on two of my nails from the dirty tools used. Be aware of the cleaning procedures and make sure you get clean tools and someone who sanitizes! read more

Thai Cottage Spa - Nail Salons Near Me - Norton Shores, Michigan

Was not happy at all. Went there with no appointment, made an appointment an hour out. Went to have lunch and came back only to wait another hour and then be told they didnt have time to do my nails because someones mom came with them for a manicure(with no appointment) and they had to squeeze her in. So I waited two hours for nothing. Staff was rude about it and said I could make an appointment for next week. Will not be going back there. Only got one star because I had to. read more

As much as I loved the staff here, I cannot say I was impressed with the job they did to my nails & the waiting. My mom & I made an appointment for 11:40, when we got there our names weren't written down and it was very unorganized. We finally got to start at around 12:00, but only one lady was doing our nails. So as I was getting mine done, my mom was sitting there for a good hour before anyone got to her nails. When I was done with my pedicure I was taken to go get my fingernails painted with shellac. The lady that did them, I felt was so stressed and wasn't doing a very good job. They looked pretty good when I left the shop, but as soon as I got home I realized they were extremely blotchy & started peeling the next day. With my research, shellac is supposed to last 2-3 weeks, but mine didn't last for even a DAY. read more

I had a French manicure done just over a week ago. Just below the nail my skin was itchy. My nails felt tight and the pads of my finger were swollen. I waited to see if those sensations went away which they did in about 4 days. Today on the 8th day after having a manicure the cuticles look terrible and the skin is peeling all around and under the nail. Just went back in and tried to discreetly ask to talk to someone. A woman came over and told me it was because my skin was dry. I have never ever had this issue over many years of manicures and in several different states. So I was standing in front of a woman who just kept asking me who did my nails. They would not take responsibility or even offer to redo the manicure. I didn't expect that but I wanted them to know that a product(s) they are using may be caustic. I was told again it's just because my skin was dry. Who has ever had a manicure and had them look like this after a week? read more

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After being disappointed at another nail salon I went here. They were very nice and an amazing job on my dip nails. I will being going here from now on. I loved !! read more

Beware. They only take appointments but overbook. I had to wait 40 minutes while my feet were soaking for someone to come. My feet were soggy and the water was cold. If you only take appointments, then you should honor the spot reserved and not hedge by booking more than you can handle. It is disrespectful to the client who took the time to make an appointment, and made the effort to come at that time. read more

My favorite place for a pedicure. New, quality equipment. Well ventilated. Friendly staff. Good prices. Always great results. The only challenge is scheduling. They are busy so be sure to schedule ahead! read more

I went there for the first time to get a pedicure, they seemed to have good prices. Before starting my pedicure the gentleman asked me if I was getting gel or shellac and I said no just regular nail polish. It had been a while so I wanted to treat myself so I got the best luxury pedicure!! He went so fast, he did not put any effort into any of the steps. And he did not wrap my feet in the hot towel, all he did was wipe my legs off with it. Then after all it was all done, he gives me the price and it's $10 more then what he said to begin with. So I said why is it so much and he said, $10 extra for the Shellac!!!!! And I said I told you I wanted regular nail polish. So I guess I would say be careful, I thought I was upfront with what I wanted and he decided to tack on extra money. Which I did pay btw, but unfortunately I will not be back and I will be sure to let everybody know. Save ur money, go to somebody who cares about their job, and does it well. Because I did not get $55 worth of service!!! read more

Great mani-pedi, super clean and reasonably priced! If I lived in the area I'd become a regular.

Very clean! Everyone is friendly. Amazing facials! Will be returning soon! Glad I found this gem.

So happy to find an amazing nail salon in Muskegon! I have been to numerous nail salons and my nails always look good initially and then chip pretty regularly within a day or two. At this salon I felt like the manicurist were detail oriented and both times I have gone they take a few extra moments after each layer to reevaluate everything and have fixed and reified Cowen if they felt it wasn't us to their standard. I have never received such great service at any other salon and will definitely be coming back anytime I am in the area! read more

Clean , friendly, lots of colors to choose from. Best in the area. I am going to set up weekly appointments here all summer. They take walk ins but they get busy. read more

I've been here a few times and always enjoyed the service and outcome. They usually can get me in on a walk-in. Only thing is I wish they'd seat us next to each other when I go with a friend. read more

Would not recommend! Walked in today without appointment, and stood there for a couple of minutes before one of the nail techs yelled hello from across the room. Once I realized where she was I said hello. She asked if I had an appointment and I told her I did not. She then started laughing to herself and turned to the lady next to her and mumbled something. The other lady got a scowl and shook her head and said something back. Finally after what seemed like forever I yelled back "do you have time for a pedicure today"..She continued to laugh and after another minute said "I'm so sorry honey, were booked for the day"...as I'm standing there in front of 20 people watching this ridiculous exchange. Why didn't you just tell me this instead if laughing and mumbling and not responding. Discusting..I wont go back there! read more

Just had a mani/pedis here and it was fabulous. Pleasant, quiet environment. The spa is tasteful, elegant yet simple. I got their manicure for only $14 and best pedicure with massage, scrub etc. For $36. Regardless pedi is $27. Really, really nice and I highly recommend this place. It is a Tues afternoon and surprisingly busy. They do waxs and massage too. I am from out of state or I would love to go back and try massage. read more

One of the best nail salons in the Muskegon area. I go and get acrylics every time and they are very long lasting and super nice looking. I would highly recommend going there! read more

Love this place. Had a shellac manicure there and the gal took her time and did a fantastic job. My manicure lasted over 2 weeks. They also use sterilized tools which is important to me. Thank you! read more

Great job today ladies!!! Go see Tina for your pedicure and Lynita for an organic facial. I loved this place already but they make it even better. read more

My mom and I decided to check out this place today and we were both pleasantly surprised! I would give this place 5 stars, but when we first arrived, there was no one at the reception desk to greet us and ask us if we had an appointment (although a lady did assist us shortly after). We waited an average 5-10 minutes to be seated which gave us plenty of time to choose a color. The ladies who did our nails were friendly, yet professional and did a wonderful job! I very much appreciate how clean the place was and how peaceful the atmosphere was. We will definitely be back again! read more

Not the best experience, My husband made reservations for my birthday for a massage and a facial. We were passing through and when we arrived we were told the person that does facials wouldn't be in for two hours and could we come back (Umm NO) on the bright side the massage therapist was available so I got a 60 min massage....average, although she was VERY nice. I enjoyed talking to her, but I was there for a facial and massage not to talk. The ONLY reason we made reservations at this place was because of the great reviews, Well any place that doesn't call in advance to tell you there is a problem with your appointment is not a place I would visit again, It was a wasted trip in my opinion! I could have gotten an average massage across the street at the mall! I would not recommend read more

Excellent service. Bright,clean atmosphere very friendly staff.