Excellent service. Pickup and delivery outstanding Honest…read morewith the prices and delivery times Very busy due to large volume of business I have done business with this company for at least 15 winters I will continue to do business with them

Knowledgeable and ready to inform you about small engine and electric machines. Reg know his stuff.read more

I have a schoolhouse clock from the 1890s and brought it to the Kitchener location for service…read more GREAT service. It runs and keeps up to my digital watch. He is a true professional :)

I brought in a NEW Omega watch I purchased for my wife - 10th year anniversary - and asked the…read moregentleman in the store to re-size it. What a mistake - he botched the job, placing the watch bracelet on a METAL anvil and using a pin and hammer to remove the links. His "work" left deep gouges in the side of the NEW bracelet and he had the audacity to charge me $8 for it. I have the pictures to prove it but cannot upload them here. The store fixes old grandfather clocks and he must be used to dealing with larger pieces. That's the only reason I could think of to explain why he serviced the watch like a rank amateur. Very very disappointed. Buyer beware

What a great team of young cool people who are helpful and knowledgeable. I have been getting my…read morefilm developed here for years and have no complaints

This year for Christmas I ask for a camera, I had given a picture of the exact camera I wanted and…read morewhere to purchase. Well somehow it was was purchased from a grey haired gentleman at ponds that assured her the camera she was buying was a much better even though they carry the Canon brand. But I was told that if I had ANY ISSUES come down and they would explain the camera for me. I wanted to return it immediately but I was told to give it a few days and try it out and see if I liked it. So New Year's Eve I tried the camera, all the pictures came out looking quite strange in fact I myself came out looking like A different nationality. I mean some people like looking as if they slathered self tanner all of them but not me. So I decided that day I was returning that camera. But life doesn't always go as planned things and with a constant string of things going wrong I wasn't able to make it down to Ponds. I also didn't know I could go ahead five day return policy, that's mainly why I told the person above me the camera to go to the big box store who has a 30 day return policy. Even with saying that, it was a Christmas gift and most of those days in between the date it was bought in the day I got it that was five days. I had no chance with this camera. So I finally made it downtown, drove around for 45 minutes to find a parking spot then to pay for parking. Go inside try to basically explain to the grey hair man why I've taken so long to come to store and explain what my issues were like the camera hijacks my internet and the extremely long transfer times while the house has no internet. But he said that what you get for high quality it's not like your phone. I just wanted help. They agreed to take the camera at a reduced price because it was used, I admit I cried.. I had a head ache and he never said he was the one that originally helped sell this camera. But he very quickly offered a camera that was so much more expensive. I'm stuck with this camera because I got a head injury and I was under so much stress because of my life that I decided to put the camera away and deal when I could. I went in for help was treated poorly because I know nothing about cameras, that's right that's why I was there for help. I'm glad I was there to be ignored for every customer that walked in the door. It explains how you knew I wanted removable lens. I did return to trade in this camera as Mike (grey hair man) had offered a $400 trade in, four days later it dropped to $250 because apparently I paid $550 which I did not, the lady that was spent time explaining cars losing value and cameras can't be sold for much used and I paid $550. Ponds wrote an 8% discount for each item, now most people would think cool 8% off but what a strange number or just the right amount for a tax exempt card. Which is not a discount.

Amazing experience dealing with Grace at Guelph Guitar Repair. Took my 'new to me' Taylor K24ce…read moreacoustic in to have it inspected, fretboard cleaned/conditioned, properly setup and to handle a deep scratch. She was able to buff the deep scratch to the point it's barely visible and the guitar looks and plays great with her modifications to the nut and neck. I happily drove almost an hour from Brampton and so glad I did. Everyone there has a passion for their work and takes pride in the results. I'm a very happy customer and glad I made the choice to come here.

We were very pleased with the recent recovering of two antique chairs. Dawn was very helpful,…read moregiving us lots of time and choices for materials, and Steve's professionalism and pride were evident as he showed us other projects. We wouldn't hesitant to recommend them for any reupholstery jobs. Pam & Chris K., Elmira, Ont.

I can't say enough for Rudy and Dawn.I took a soiled cushion in to be recovered as it was soiled on…read moreboth sides. Rudy suggested drycleaning first which worked very well. I took the cushion back for them to reinsert the cushion into the drycleaned cover.and they would not accept payment for the great advice and reinsertion. I really appreciate their free advice and they were so pleasant and honest. I willl certainly be back for any future upholstery work and will tell friends what they did for me. Fern Waterloo

I've been going to Al's for years now to get appliances, new and used. They've always been…read moreextremely helpful to get things done quickly and on my budget. I've bought several fridges, dishwashers and washers over the years and always had a good experience. Jordan has helped find parts to repair what we could and Michelle has always been able to help find replacements when required. Happy to have them deliver and remove our old machines quickly and professionally.

We've had two different appliances serviced last year and this month. Very satisfied with both…read moreexperiences - professional, knowledgeable technician and not overpriced.

One Hundred Gold Stars!!! We can not say enough about the…read moreservice and comfort offered by Henry Walser and his team with the passing of our Father/Grandfather back in April. Even the first night at the house, the team was responsive, supportive, and genuinely understood are multitude of emotions. They continued to support us all of the way through the planning of the funeral, the visitation, the funeral, the luncheon, the cemetary, and even the aftercare was topnotch. We can not say enough about how much they helped us through this most difficult time. It truly feels like you are part of their family when you walk in their door. Henry -- keep on doing what you are doing!! Team -- your attentiveness to detail will be forever appreciated. We could not have gotten through those first tough few days without you. Sincerely, and appreciated, the Huber family.

Absolutely went above and beyond my every expectation. They were so helpful with the passing of my…read morebaby, I will forever be so thankful for all their help and support. I recommend this funeral home I everyone,

On Friday last, I picked up my first three newly sharpened kitchen knives and left three more I…read morewill pick up today! Both the quality of work and the cost are somehow too good to be true!

Kitchen knives needed sharpening. Good job. Reasonable price. Friendly timely service.read more