I have a schoolhouse clock from the 1890s and brought it to the Kitchener location for service…read more GREAT service. It runs and keeps up to my digital watch. He is a true professional :)

I brought in a NEW Omega watch I purchased for my wife - 10th year anniversary - and asked the…read moregentleman in the store to re-size it. What a mistake - he botched the job, placing the watch bracelet on a METAL anvil and using a pin and hammer to remove the links. His "work" left deep gouges in the side of the NEW bracelet and he had the audacity to charge me $8 for it. I have the pictures to prove it but cannot upload them here. The store fixes old grandfather clocks and he must be used to dealing with larger pieces. That's the only reason I could think of to explain why he serviced the watch like a rank amateur. Very very disappointed. Buyer beware

Elvan and Oz excel at their craft! Everything we've had done by them has been amazing. They are…read morewonderful at working with you to bring your dreams to life. We have had six dining room chairs recovered, a Mid-Century Modern chair recovered and reconditioned, chair and sofa cushions re-stuffed and throw pillows made from excess fabric from our dining room chair project. The selection of fabrics is overwhelming but Elvan is an artist with a great eye. Oz's craftsmanship is top notch. We will keep going back to them again and again.

After searching for two months to find someone to repair a flaw in workmanship on a new sofa I was…read morefed up and ready to give up. I had contacted MANY local upholsterers and received disinterest, excuses and people who said it could not be repaired locally. George from Acadian Upholstery took a look and had his tools available and the job PERFECTLY done in twenty minutes! If you are looking for a master craftsperson, with professional training in Scotland, over 40 years of experience he said then this man is your choice. I cannot say how relieved I feel after having fought with the Canadian manufacturer who wanted me to have the sofa sent to their Toronto factory for repair...at MY OWN cost. NEVER AGAIN!! George saved me.

We were very pleased with the recent recovering of two antique chairs. Dawn was very helpful,…read moregiving us lots of time and choices for materials, and Steve's professionalism and pride were evident as he showed us other projects. We wouldn't hesitant to recommend them for any reupholstery jobs. Pam & Chris K., Elmira, Ont.

I can't say enough for Rudy and Dawn.I took a soiled cushion in to be recovered as it was soiled on…read moreboth sides. Rudy suggested drycleaning first which worked very well. I took the cushion back for them to reinsert the cushion into the drycleaned cover.and they would not accept payment for the great advice and reinsertion. I really appreciate their free advice and they were so pleasant and honest. I willl certainly be back for any future upholstery work and will tell friends what they did for me. Fern Waterloo

amazing customer service, very nice people. I did some 1 on 1 lessons with the one owner cam and…read moreshe was very pleasant. good experience would definitely recommend.

Rob is the man! Had him help me design and print banners for my business's upcoming appearance at…read morethe Toronto Fall Home Show. Banners came out fantastic. But it was his insane artistic ability that really made them so great. All I knew was that I needed my business logo and my website to be on them. He took it to the next level. The man is an artist, through and through. You can't go wrong with his services. Worth it!

Excellent service. Pickup and delivery outstanding Honest…read morewith the prices and delivery times Very busy due to large volume of business I have done business with this company for at least 15 winters I will continue to do business with them

Knowledgeable and ready to inform you about small engine and electric machines. Reg know his stuff.read more

What a great team of young cool people who are helpful and knowledgeable. I have been getting my…read morefilm developed here for years and have no complaints

This year for Christmas I ask for a camera, I had given a picture of the exact camera I wanted and…read morewhere to purchase. Well somehow it was was purchased from a grey haired gentleman at ponds that assured her the camera she was buying was a much better even though they carry the Canon brand. But I was told that if I had ANY ISSUES come down and they would explain the camera for me. I wanted to return it immediately but I was told to give it a few days and try it out and see if I liked it. So New Year's Eve I tried the camera, all the pictures came out looking quite strange in fact I myself came out looking like A different nationality. I mean some people like looking as if they slathered self tanner all of them but not me. So I decided that day I was returning that camera. But life doesn't always go as planned things and with a constant string of things going wrong I wasn't able to make it down to Ponds. I also didn't know I could go ahead five day return policy, that's mainly why I told the person above me the camera to go to the big box store who has a 30 day return policy. Even with saying that, it was a Christmas gift and most of those days in between the date it was bought in the day I got it that was five days. I had no chance with this camera. So I finally made it downtown, drove around for 45 minutes to find a parking spot then to pay for parking. Go inside try to basically explain to the grey hair man why I've taken so long to come to store and explain what my issues were like the camera hijacks my internet and the extremely long transfer times while the house has no internet. But he said that what you get for high quality it's not like your phone. I just wanted help. They agreed to take the camera at a reduced price because it was used, I admit I cried.. I had a head ache and he never said he was the one that originally helped sell this camera. But he very quickly offered a camera that was so much more expensive. I'm stuck with this camera because I got a head injury and I was under so much stress because of my life that I decided to put the camera away and deal when I could. I went in for help was treated poorly because I know nothing about cameras, that's right that's why I was there for help. I'm glad I was there to be ignored for every customer that walked in the door. It explains how you knew I wanted removable lens. I did return to trade in this camera as Mike (grey hair man) had offered a $400 trade in, four days later it dropped to $250 because apparently I paid $550 which I did not, the lady that was spent time explaining cars losing value and cameras can't be sold for much used and I paid $550. Ponds wrote an 8% discount for each item, now most people would think cool 8% off but what a strange number or just the right amount for a tax exempt card. Which is not a discount.

English language is wanting. Paperwork lacking weight of silver, silver content, and spot…read moreprice/gram/type(925 and 800). Transaction was short by half. Cannot prove it. Goods gone. $ accepted. Saw paperwork when I got home. Ashamed. I will not go there again.

A1 vendor - EXTREMELY useful resource for all things jewelry; extensively & thoroughly…read moreknowledgeable... UNCHARACTERISTICALLY HONEST; he took time to discuss our best options rather than pressure us to spend more needlessly... VERY FAST service; repairs returned ahead of schedule