There is a reason for these excellent reviews. Lance is just that good. The shop is as you would expect for a mad scientist working his magic on the broken and in need of repair.Thorough does not begin to describe this genius, he does not give up and enjoys a challenge. My computer is back home after some exhaustive diagnostics and performing well. With the amount of time and expertise involved in fixing my computer, I was charged a very reasonable price. read more

When my computer crashed I decided to take it to this new local shop. Lance checked out my computer and, after hearing what he had to say, I decided to leave it in his knowledgeable hands. It turned out my hard drive died along with some other issues. Lance called me almost daily to give me an update on the progress of my computer. It took a bit longer than we anticipated as he had to get the system recovery disks from HP. When I got my computer back I found it to be working much better than before and was incredibly impressed with the personable service and very fair price I paid. I hope my computer stays in perfect shape from here on out, but if not I certainly know I'll go back to That Bytes for a fix. read more

My dad used this business first for his laptop and surprise surprise I needed service. These guys are GREAT! Cleaned up the 2 systems in about 48 hours and they are smoking now, all at a very resonable price. Do NOT waste your time and money at the big boxes if you live anywhere near South Austin. read more

I can't say enough about this place. Thought my old desktop was a goner, but now it's better than new. When I took it in, Lance asked key questions that led him to a smart hypothesis. A couple of days later he called me with his diagnosis and proposed fix. I told him to go ahead and a couple days later picked it up. Works perfectly, and the cost was less than I thought. read more

I just talked with Lance about having my eight year old Imac computer updated if possible. He explained that yes, he could charge me to try to get it updated, but it would be better if I purchased a new computer as opposed to paying for an update that would only give me somewhat better service for a limited time. I appreciate his honestly. He could have done a temporary fix to my computer, and made some money, but he chose to be honest. I will definitely take my computer to That Bytes if I need repairs. read more

My computer stopped recognizing WiFi. I called and Lance tried to help me out over the phone by reinstalling a driver. When that didn't work I took my computer in. He probably spent 20 minutes on checking it out when I was there. He couldn't find an immediate fix so I left it with him. A few hours later got a call that it needed a new card and was fixed. A little over $60 total - now that's what I call a bargain. It's running better than ever so I'm wondering if he fixed something else that was broken! Fast and friendly service. Would highly recommend. read more

I had such a great experience with this business. My MacBook Pro was on the fritz and I work from home so I was freaking out. Lance was so helpful and friendly that it really put me at ease. They fixed my computer right up on the same day. The price was very reasonable and now my computer is purring like a kitten. Can't thank them enough. read more

Lance is amazing! I had such a great experience taking my laptop to him yesterday. He was knowledgeable, friendly and professional. Very laid back and hilarious! read more

I wanted to give a local small business a chance and had read decent reviews, BUT was I wrong. Walking into the cluttered, messy working environment should have been a red flag but I continued. I brought my daughters computer in for a simple repair of the case pulling apart. Two months later I finally got the computer back! I had to stop by frequently just to get an update on what was going on. Lance didn't even have the respect to call me and inform me of the accident of breaking an internal component during repair. Then to catch him ordering the incorrect part during one of my weekly visits. I asked him over and over to call me about repair progress and he never would. In getting a copy of the original work order that was completed, express service was selected by him when I had never asked for such. We were stuck waiting for his lack of response to make a wrong right. This are just a few words of the horrible experience we had. read more

My MacBook fell on cement and destroyed my hard drive. I drive by That Bytes at least 4-5 times a day so I thought I'd give this shop a try before heading out to a dreaded Apple Store in the mall. What a great decision that was! The owner (can't remember his name) was goofy and eager to help. Turns out my MacBook had damage of "catastrophic proportions" and needed not just a new battery but also a new drive. $250, 3 days and with the help of my external drive, I was up running without missing a single file. Great experience. Will definitely come back! read more

Lance is amazing! My Vaio Z laptop had stopped working so I took it in. Lance started working on it as soon as I arrived and fixed it in a matter of minutes! Totally saved my life. I have found my forever computer repair place. Thank you, Lance! read more

Spoke and dealt with Lance mainly and let me say this guy has gone above and beyond the normal job. In a time when businesses seem to have forgotten what they need to survive customers, this is one business that hasn't. Lance fixed and advised me of what he was gonna have to do and the cost up front. He then followed up with me during the process. And lastly he did extra tweeting, cleaning and fine tuning at no extra charge because it needed to be done and he knew it would benefit me. WOW going above and beyond just because and not having to be asked weird concept but lets just say a prayer more people follow suit. All in all very happy with the service and work of this company. Will be more than happy to use and refer everyone here in the future. read more

I called That Bytes Computer Repair in a panic as my computer detected some malware then completely locked me out. It was a Friday afternoon and I really needed the computer for the weekend. I dropped off my computer and two hours later, he had fixed the problem. I was able to pick my computer back up before the close of business Friday night and everything was good as new. I couldn't be more grateful for such fast and excellent expertise. Good to know I now have a local IT expert! read more

Excellent staff (Lance and Ken were formerly at PC Guru). Will solve your problem for very reasonable rates.

Fast and friendly service for $50 less than the other quotes I received. Took them less than 24 hours to fix my computer and I loved the text message updates along the way. I'm very happy and will be back for any future needs! read more

I have driven by That Bytes tons of times, so when I was having computer issues I decided to try them. I am very illiterate when it comes to computers. I took my old computer in when I was having issues and they fixed it quickly and at a fair price. I bought a new computer and had to take it in twice. Both times I just walked in, no appointment and they took a look at it right away. Both times it was something super simple and they had it fixed in less than 10 minutes. They didn't even charge me, either time! I also like that they are very friendly and didn't make me feel like an idiot for my simple fixes. I would recommend them to anybody! read more

My computer was in her final death throes....or so I thought until the literal minded, S. Austin computer guy from That Bytes spent some time with her. This is the second time I have been to this computer repair shop and I am impressed. The repairs were done fast, thoroughly and inexpensively. Who could ask for more? I will go back and I intend to recommend this place to, well, everyone! One more thing, if you like puns and literal minded jokes, you will find them here. read more

Great guys! Always backing their work and very knowledgeable. These guys have samed me several times and I would personally go out of my way to give them my business. read more

SUPER helpful! I will go here for my computer repairs/updates. I called this business due to the great yelp reviews. (Thank you, reviewers!) I called to get info about updating my old Mac for my teenager. I was fully expecting a push for expensive updates if they were available since they are in the business of repairs, not new Mac sales. However, Lance spent a full 15 minutes answering all of my (less than knowledgeable) questions and giving me a variety of solutions based on the anticipated needs and my finances. The options available all seemed reasonably priced. Now I will not hesitate to go to this place for repairs of any of our computers. (That being said, he was noting a new computer for this situation is likely the best solution for my teenager's high-tech toys. I greatly appreciate the honesty.) Thank you, Lance! P.S. I don't often do reviews, but this certainly necessitated a review. read more

Lance is a super-expert on computer repair, and he deals with his customers with integrity, fairness and a dollop of welcome humor!

Based on the reviews I read on this site, I chose to take my laptop to these guys 3 weeks ago to see if they could rescue my laptop from the damage my nephew had done to it when he decided to open it up to see how it looked inside. Both Lance and Matt (i think that's his name) were very nice and helpful during the first couple of days after i dropped my laptop off at their business, they even let me use one of their laptops while they worked on mine. I was told that it would take a couple of days for them to fully determine the extent of the damage to my laptop and then they would be able to tell me if it could be repaired and approximately how much it would cost. I dropped my laptop off on 7/8/15 and as of today I have yet to hear back from them despite calling and emailing them about it. I could've chosen a larger, more commercial repair business but I ended up choosing That Bytes in the hopes that they would provided quicker and more courteous service and I am extremely disappointed that it was not the case so I will take my business elsewhere. read more

I have a Logitech Transporter. From reading blogs I had a vague idea what could be wrong. I took it over to That Bytes and they fiddled with it for a while to eliminate all the easy problems. Originally they reluctantly declined to work on it and I got that. There is hardly any literature on it and parts are almost impossible to find. He saw my disappointment and changed his mind saying that he liked a challenge. In only a few days he had zeroed in on the problem and found a replacement part from some obscure parts place in England. The little 2 sq. in. power board was quickly replaced and now I have a working transporter instead of an EBAY for sale (non-working for parts only) item. Parts and labor were extremely reasonable considering the daunting task. They are now my first choice for "anything with a circuit board" repair. Thanks again, Joe Dussé read more

I've taken laptops there 3 times. Once was good, once was so so, and the last times was, well it will be the last time. They were supposed to have the laptop for just a few days and retrieve my data from it. I never heard back from them. I called and was told the tech was out of town and I would get a call the next day. No call. I called back and was told I must have misunderstood and the tech was to be back in a couple of days and would call me. No call. I called back again and finally talked to Matt. He said how hard they were working and that it would just take more time. He didn't make much sense. I picked it up today and got nothing. It was there about a month. read more

Amazing! Great service and fast repairs. He was able to recover all my data for a very low price.

I received outstanding service from Lance at 'That Bytes Computer Repair' on 12/09/19. Over the weekend my computer stopped powering up. I took it to Geek Squad who were unable to help after 20 minutes diagnosis and a suggestion that I pay $89 (non-refundable) to have the machine shipped to their 'specialists' who would investigate further and provide a quote to fix (likely to be about the cost of a new laptop according to the guy). So I googled and found 'That Bytes' and they were absolutely wonderful. Lance is a very funny guy and I appreciated his sense of humor at a time when losing my laptop and all its contents would have been devastating. He is obviously used to dealing with worried customers and adept and putting them at ease. That same day he had diagnosed the issue and fully resolved it (it was an internal not main battery issue) and for under $100 gave me back my fully working laptop (which is now fully backed up too). I cannot thank Lance enough for his wonderful customer service, technical expertise, and willingness to go the extra mile to resolve the issue in a calm and humorous way. Thank you Lance and good luck to you. read more

I love this place and these people! Lance is as personable as he is smart! This is the kind of business that we all yearn for: honest, reliable, friendly, affordable. So grateful they're in my neighborhood! read more

Quick, quality service with a smile. They went out of the way to bring my 5 yr. old desktop back from the dead. Gave me a few repair options to choose from. Charged only for work I asked for and cost was very reasonable. Machine works great again. None of the typical "I am better than you" attitude I felt from other shops. Convenient South Austin location. It was only by a happy accident that I found this place. Now they are the "go to" pros that I would highly recommend. read more

I had been to several local computer shops with constant problems with my Sony Vaio computer. These were problems I have had since the day I purchased it. Lance was persistent and thorough in diagnosing my failing 11 month old computer which was about to go out of warranty. Working with Lance's expertise and thorough computer knowledge, I was able to resolve my problem with Sony. He also was able to remote access my computer to work out a subsequent glitch. He is a fair, affordable and honest computer tech that I would highly recommend to other frustrated computer owners. read more

I've been taking computers for repair to Lance and his crew for the better part of the last 10 years now and I've never been disappointed. He's been unfailingly polite and honest every time I've need his services. If you need quick, honest, reliable computer repair, this is definitely the place to have it done. read more

this is a great shop, austin owned and operated. they speak english with a little geek thrown in, never enough to make a non-geek feel dumb.pricing is flexible - and when they say they take viruses off for $89.99 you are getting what other shops might price out as $300 or so. i've worked with Ken, Lance and Jude and would nominate one and all for Computer Saint-hood. read more

These guys are great! I felt the price was right, and my PC is working like new. New power pact, cleaned up and new virus protection installed. It is like having a new computer. Thank guys! g.b. read more

I had problems with my old computer and purchased a refurbished computer. I had a great conversation with Lance. He transferred my information from my old computer to the computer I purchased and I only had to reinstall a few applications. So far so good. We will keep you posted. read more

The staff is very friendly. I had some computer repair work done here and the turn around was pretty quick. The price was fair, cheaper than some other shops close by. I did purchase a power supply for them that started acting up and when I took it by they were more than happy to replace it. Pretty solid customer service to me. read more

Just got off the phone with Lance. I asked a question about a problem with my chromebook and although they do work on chromebooks, Lance talked me through it and was honest about what it would take. He advised me on a better route even though that meant them not getting any money from me. I appreciated his honest approach and he seemed like a genuinely nice dude. Definitely know where I will go if I have problems in the future. read more

GO HERE FIRST!!! My computer spontaneously died and my first stop was the Geek Squad...mistake. They told me it was the mother board and it would be more than the cost of a new computer to replace. When I asked if it was possible to retrieve my data from the computer, they said it wasn't something they could do there, but they had a recommendation. I went to the recommendation...mistake. I was told it would be a minimum of $400 dollars to retrieve the data, and then I would still have to buy a new computer. I left. I remembered passing That Bytes on the way home and decided to stop in there...great choice!! Lance was amazing. He diagnosed the problem, got a new motherboard, and fixed my computer better than new all for well under the cost of a new computer or data retrieval. I hate tech problems, but Lance made the process easy and hassle free. Save yourself time and money and go to That Bytes first! read more

I brought in my laptop with a nasty virus/worm that I could not repair myself. I got my laptop back running like new and even cleaned like it just came out of the box. Best of all it was all done at a reasonable price. Friendly service and they have my future business. read more