We were looking for a new bed for my mom and this was our first & only stop. I wasn't expecting to…read morefind a bed with everything she wanted that fast and the experience was different than any other time I've bought beds. First, we were promptly greeted by Sam who was a patient and knowledgeable salesman. We told him what we were looking for in a bed & he showed us a few different bases and then took us over to the diagnostic mattress and computer that evaluates the best mattress for each person based on the answers you enter to the questions about your sleeping habits and your health issues that could affect your sleep. Then Sam had already put a pillow down and paper cover over the bed and mom laid down while the computer was performing diagnostic and after a few min we had a paper listing several mattresses. We started with the first 3 listed, each time mom was able to test them all & each time Sam explained the details for each bed and the difference between each of the other two we were considering. Mom picked out her bed and then Sam answered all our questions and offered to have it delivered on Tuesday (3days after purchase). The people from the company will come in and set up the entire bed and make sure everything is working properly. I have to say I highly recommend this store. It's clean and Sam was great, very pleasant to deal with. We were blessed to not have to drive all over the area checking out the mattress stores. Thanks Sam! Totally appreciate your kindness and assistance.

First and foremost deal with Patricia and only Patricia. I'd give my experience with her 5/5. She…read morewas awesome. However this review encompasses the entire experience. I ordered a king mattress, box spring, frame, pillow and mattress protector. Grand total $2500. 0% financing for 2 years and had everything delivered asap (my first day off). Day of delivery they called me to let me know my 3 hour delivery window 3-6 and arrived around 3:40. Awesome. This is gonna go smooth. Wrong. Things quickly went down hill from here. So the delivery guy tells me that we have a problem. The warehouse where the products are shipped from loaded and labeled the wrong frame. I got the big boy top of the line frame, they packaged the mid range frame however labeled it as the big boy. The delivery crew tells me it'll work for the bed but they don't know if they can leave it and I need to talk to the warehouse supervisor. I don't fault the delivery guys. They just drive the truck and unload and set up the stuff. They got it in and set up quick too!! They also get a 5/5. So the warehouse sup calls me and tells me I have 2 options. We can leave my $2500 bed on the floor until the frame arrives or they can take the whole bed back and deliver it when it's complete. My old bed is already loaded in the truck. The warehouse supervisor then proceeds to lie to me and tell me there isn't a frame on the truck that will work. 0/5 for that guy, I shoulda got a name. I call him out on this lie, a suitable temp frame magically appears from the bed fairy with my name on the box and my new bed is then set up on the temporary frame until the one I ordered can be delivered. I sign off on the delivery as incomplete, call the store and talk to Patricia and she sets me up with a new delivery for my frame. Patricia calls me a few days later; very apologetic might I add, to advise that my frame is out of stock. It happens I get it. It's a popular item. She asks if I can deal with the temp until they're back in stock and she'll call me when they come in. No problem. 5/5 for the honesty. She calls back and leaves a voicemail (I work night shift, and remember this for later it is important). She says the frame is finally in and she can have it to me in 2 days. I get the voicemail after hours and realize I work that day so I call the next day and speak to David, Patricia is off. I think his name was David but if not we'll just go with it from here on out. This freaking guy... So I tell him I can't do the Thursday delivery, can we shoot for Friday afternoon? I work night shift. He says sure. We hang up. I go grocery shopping. Middle of the grocery store he calls back. I can't find your order. Well.... I found it but it says it's complete. I say no. Explain the frame situation. He assures me there's nothing in the system. I say ok. But if they come knocking when I'm trying to sleep for work we're gonna have a problem. I'll talk to Patricia when she's back and hang up. Sorry David if you're reading this I was kinda a dick but was pretty fed up with everything. A few hours go by and David calls me back. I got you a delivery for Friday. I say ok, make it for the afternoon (cuz you know night work and all). He says ok. Bring us to Friday. 10 days from initially ordering the bed. 6:38 AM delivery crew number 2 is ringing my phone. Didn't call with a delivery window, I'm told David set the delivery time as 7a-10a. I'm 20 minutes away just got off work. (Did I mention I work night work yet?) And I'm pretty livid that my girlfriend is there alone to sign for the new frame with some strange men in the house. All goes well though, new frame is in and set up by the time I can make it home. I've been offered 0 compensation for this whole ordeal. My experience with Patricia in the store was fantastic. But everything out of her control; warehouse, the 2nd delivery, her well deserved days off and David covering for her, were all very disappointing. My suggestion: deal with Patricia, and pray you don't get the liar at the warehouse working your order. And again sorry David for being a dick on the phone.... Maybe I deserved the 6:38 am delivery. And the bed. Amazing. Fits 2 adults, 2 cats and a dog no problem. And this frame is pretty awesome too. I suggest spending the extra $$. But hey I'm going to bed. You know, night work and all. -Chris Edit: The company's "solution" was to give me a free mattress protector. I had already purchased one through them. When I asked what I was to do with a second one I was told to put it over the first one... No help there, no compensation for my troubles.

I created this location just to warn everyone to not shop here. There are less expensive options…read more We signed for a Q sized bed and a box spring. He didn't put the box spring on the delivery van as he agreed and when the delivery man didn't have it we called and he refused to speak with us. We traveled all the way back to the store and he said upon the refund he would be keeping 75 for the delivery. Then said it was about principle. There's no principle when you trying to finesse your only customer in the store.

I ordered a mattress and it was delivered but then 2-3 weeks in the mattress sank in the middle. I…read morecalled for a replacement and was told to take a picture of the mattress. Then I was told of their 120 day guarantee which sounded great until she said it's with an additional fee of 249.00!!!! This is insane. Any replacement or return mattress comes with an additional fee of $249.00. After only having my new mattress for a couple of weeks I now must pay 249.00 to get a replacement or a refund. Terrible service and obviously terrible selections of mattresses.

Stopped by on a weekend & received good service. Kudos to Bruche, very patient throughout entire…read moreinteraction and knowledgable about the product. Made the process very smooth

I had no idea what to expect when I decided to stop pretending buying mattresses online was working…read moreand invest in myself by going in store for the full experience. Skylar was an exceptional help and worked out an amazing deal for me with all the additional savings they offered. I walked out of there with a king mattress and an upgraded adjustable base and I couldn't be happier! I feel like a real adult now! I can't wait for my mattress to be delivered! Edit: We were both wearing masks and even as other customers shopped everyone maintained social distancing.

I would suggest you shop anywhere but this place. The salesperson told us about their "Happiness…read moreGuarantee" which includes an exchange of your purchase within 120 days of original purchase. (Which we did, for an additional $99) After that with this guarantee you have 120 days from the original sale date to bring the bed back if you're still not happy. You pay a $99 pick up charge and a 20% restocking fee not to be more than $250. Your Happiness is their Guarantee..... so they say. Anyway, this is why I'm unhappy and stuck with my mattress. We wanted a mattress. We picked it out. We looked up the price. We settled on a deal. Turns out, this particular bed has been discontinued and the only one left if the floor model. The salesperson took $300 off the floor model and spoke highly of the Happiness Guarantee. Selling the guarantee more than the bed. We are now owners of a very expensive floor model that come to find out....... has to warranty or guarantee whatsoever. (In the fine print) I since got in touch with Mattress Firms Corporate Office and they said sorry, it's their policy to offer no warranty or guarantee on a floor model. They went on to add, that's the reason we received such a huge discount. We didn't even get a huge discount. The huge discount is the reason there's no warranty or guarantee. So as you can see, with a $300 discount for it being a floor model I figured it still had a warranty and guarantee. I also thought it had a warranty and guarantee because the salesperson spoke so highly of the "Happiness Guarantee". (Which does not apply to floor models. So we are now unhappy with our Beautyrest Mattress and Mattress Firm. If you're wondering, the salespersons name is Tony Spinnato. WE GOT SCREWED!

I thought that things were too good to be true. My end recliner footrest became bent and distorted…read moreand bang and pop when opening or closing. My sales lady who i originally gave 5 stars advised me to buy the extra warranty incase the recliners fail after original warranty runs out. SCAM .. Stay away unless you have stick people living in your house you might be fine. No matter what you say they will deni your claim. Not one review of someone getting warranty service completed or even accepted. We need to file a class action lawsuit against both companies .

I'm a relatively new value city furniture customer for about two months. I mostly shop at the…read moreBelleville location but am known to checkout other sales floors. Based solely on my opinion shopping for furniture has been a pleasure especially with helpful people like Tyra. Any store that guarantees and backs the quality of their products is All Right with me...Which is rare. The prices are comparable to other places but their dedication and customer service is unmatched. I'm buying furniture pieces I didn't need but want because I love how my new place is coming togethe