you replied to my post to reach out to customer service. I've sent three emails, 25 days after my…read morereview and not one response! my insurance company paid so now you ignore me? I was able to retrieve video footage of the installation and when your installer cut the wires to my dash camera. This wasn't an accident! Is it better to report this to the BBB or local news station? I can see I'm not the only customer with issues from this location.

I needed a windshield replaced and my insurance suggested Safelite. There were a few locations…read morearound me, but I decided to go to this location based on the reviews. I kind of wish I went to a different location... My windshield was replaced with a new one but as soon as the work was done, I noticed a scratch on my car above the windshield. First, I was shocked that service rep who worked on my car did not notice this scratch. Second, I spoke to the manager who informed me that they will be ordering a touch up paint from Mazda so that I can come back for the 2nd time to get the scratch covered up. Long story short, but it took over a month for a touch up paint to arrive and that was after multiple follow ups since no one from this location was keeping me in the loop (manager even said that he forgot to order paint initially). Then once the paint arrived, I came back to this location and the same service rep touched up the scratch. I asked for the remaining paint to be given to me so I can use it in case I need to touch up my car again but he refused to give it to me. Once I got home I noticed that only HALF of the scratch was touched up - I contacted the manage again and he dropped of the paint to me the next day so I can do the full touch up myself. In total, this location was quick, but their work quality is very poor with very low attention to detail and bad customer service/follow-up.

Safelite happened to be partners with my insurance, so I feel like I didn't have much choice,…read moreespecially because this location is 2 minutes from where I live. I had gotten a few quotes upwards ~$100 from a few other places before thinking about calling my insurance about it. I swear I had paid like $15 at some point in the past few years somewhere back in Ohio, but maybe I'm misremembering. This is more a testament to my insurance than Safelite, but I didn't have to pay any deductibles and the lady who helped me over the phone to schedule the appointment was super pleasant, accommodating and efficient. As for this Safelite location, my appointment to get a small chip on my windshield repaired was at 8am as it was opening. A couple walked in right in front of me to drop off their car for another appointment, which took a good 5 minutes, then it was me. The lady who was helping us was perfectly pleasant even though it was early in the morning. I have very low expectations of people's moods when opening their shops in the morning, but I was pleasantly surprised. She even let me sit down to have my McD breakfast inside! LOL (Never expected them to say no, but you never know...) The job was done in less than half hour, which was on point to my expectations. As per usual, they gave the speech about how crack repairs are never perfect and you'll be able to see the remnants of the repair. It was to be expected, so everything was fine. All in all, I was super happy with the service!

Horrible almost criminal like. I paid almost $700 for a new windshield with warranty A week later…read morethere was a small crack. I went in to show them All I wanted was a seal for the crack. I was told mind you a week later with warranty tha it would cost another $178. Terrible criminals my gray hair shows I'm a senior citizen that they took advantage of and wanted to continue to to take advantage of. I had every right to ask for an entire new windshield. WHY DID THEY INSIST I GET A WARRANTY. This will be reported to the better business .. Getting a lawyer for this corrupt gouging will be no problem being they are my uncles.. THE WORST! Safelite you are speculating on how a crack appears a week later. Were you there? To charge me another $178 just seal a tiny crack is criminal and greed & you know it.. I'll manage as you will but I'll make sure people know how you gouge elderly people. You should be ashamed of yourself.. I'm sure you sleep comfortably at night but not happily GREED IS A SICKNESS.. I got it sealed for $20 By an ethical company maybe they can help put you out of business.. Bye Bye

Brendon M April 16, 2026…read moreGreat experience Established, professional, informative, and friendly. Pleasure having dealt with Cindy and Matt. Managed o fit me in right away with expedited service. Can see why the business sets the bar in the industry. Affordable rates....Highly reccomend!!

At first, I just called to get a quote and turned out to be affordable. However, they were actually…read morequite busy. The lady who answered the phone was very friendly.and really helpfull .so i could get my car donein few hours , nice job on the window as well. Highly recommended !

Great service- fast, friendly, responsive, reasonable and more importantly the truck looks great!read more

Had my windshield, drivers side and passengers side windows tinted. It looks amazing! I didn't…read morecompare pricing as they came highly recommended and I have seen their work first hand.

WOW!! I have delt with auto repair people in the past but this was above and beyond the best…read moreresponse time and quality work!! Rick is extremely knowledgeable about auto glass replacements/repair. He walked me through the entire process and I am very satisfied with the workmanship. I will most certainly use Autoglass MD in the future and reccommend him to my friends and family!

I called Auto Glass MD after a rock cracked my windshield. I did a little bit of research and…read morelooked up a few auto glass companies in the area. Auto Glass MD stuck out to me because they come to YOU to repair your windshield (which is super convenient for everybody). I scrolled through the company's website and Facebook and loved the fact that I could send a quick email for a quote and got a response within 30 minutes. They're even able to respond via text messaging (for those of us who hate being on the phone). Rick from Auto Glass MD came out and finished my windshield right on time for me to enjoy the day! I paid exactly what was quoted by Rick, not a dollar more. I felt comfortable knowing that I had someone who knew what they were doing work on my windshield. I didn't feel like I was being ripped off just because I'm "a girl who knows nothing about cars". I would highly recommend Auto Glass MD to anyone in the Chicagoland area. They're reliable, professional, and undeniably budget friendly.

The technician came out to complete a fix on the chip on my windshield. Upon attempting to fix the…read morechip, the technician cracked the windshield beyond repair. The shop then stated that I was responsible to pay for the replacement of the windshield due to the technician breaking the windshield. When I called customer service, they stated I was indeed responsible for the full cost of the replacement of the windshield. 0 out of 10 recommend. Stay away.

My most recent claim was to replace a windshield from an event on February 13, 2025…read more The pillar on the Driver Side was significantly damaged by the same object that shattered my windshield. My car was quite dirty at the time and I did not note the significant damage to the pillar. A photo is attached to support my claim. Safelite did not advise me of the pillar damage and I did not discover it until weeks later. Safelite performed poorly and I regret using them.

Had three window panes blown due to an accident nearby. Tried a glass company in town and they…read moreactually couldn't care less to fix them... gave us a huge estimate for 4 panes. We wanted them to match, turns out one wasn't broken and was plain glass. We were referred to American glass and we are so pleased with the job and the customer service. Only had to do 3 panes because the remaining pane was also plain glass. The other 3 were wavy glass, old. The estimator who came out pointed out the remaining glass was plain and not wavy. We hadn't noticed but appreciated the honesty. From the first call to American Glass to the set up of the installation were all perfect. The install even came 3 days earlier than expected. Communication was great. Caulking was very sloppy, it's an old house(summer cottage) so I guess they figured who cares. We do though.

I was warned not to use American Glass and Window in Elkhorn but I decided to give them a chance…read moreand support local business - big mistake. After waiting several weeks for my window they called and scheduled an appointment for me to drop it off for repair, I live out of state and took the day off of work to go there only to find out that they ordered the wrong material. It took a few more weeks for them to get the correct materials , I requested a discount for my trouble and they told me the best they could do is offer me a 10% discount on my next purchase, based on my experience I said that I will not go with them for future needs and they said they would have the owner call me, it's been several weeks and I never heard back. The girls in the office were great but I can't say the same for the owner very poor customer service.