I am following up on a previous review. We needed to go back into the dealership for additional help after purchasing our car. Once again we were amazed with the customer service. Francis and Reese went way beyond! read more

Great atmosphere! Friendly staff! Prompt service! Highly recommend for your next vehicle or service! read more

Thayer Nissan - Car Dealers Near Me - Bowling Green, Ohio

I have been buying Nissan vehicles from Thayer Nissan in Bowling Green for 35 years! Lillian and Donovan are wonderful to work with, making the leasing or buying experience easy. The service department is top notch as well. Currently I'm leasing an all- electric ARIYA and loving it! Other than a tire rotation, it's been service free. read more

AMAZING PLACE to buy a car. Where do I start, not only did I buy one car from them I bought two, my salesman was Donovan and what a sweetheart, so polite and thoughtful but then the entire dealership is like this! I Love my new Nissan Rogue but I love the payments more. This dealership really does watch out for you, excellent staff! Take my word for it, go and see Donovan super great guy! I bought my last two cars and KIA and let me just say NEVER again, with Thayer there were no surprises at the sign in of the loan and no high pressure sales! Do yourself a favor and go to a dealership that is all about the people, not the sale!! read more

One of the WORST customer experiences I have ever had. The sales rep reached out to us regarding their ability to have my father as a cosigner and me as a signer since I am out of state. After waiting THREE HOURS, we finally got to the financial person only to find out the sales rep had my father set up as the signer and me as the co-signer, which was not what we had agreed to. When we tried to address the issue with the manager, he treated my understandably frustrated father like crap. At one point, it appeared as if the manager was ready to physically fight my father had we not left. I understand that some leases have state restrictions but at one point the manager said what we were trying do was illegal - if it's illegal, then why would you wait until the last minute to address that? This was a clear case of trying to get the sale to go through rather than address our concerns and plans at the outset. The sales woman's courtesy was the only redeeming aspect of Thayer Nissan. But even so, it does not change the fact that she gave us incorrect info and the manager has about as much empathy as a roadkill chicken nugget. Do not buy your car here. We were given the run around so bad that I am still spinning from the experience. read more

Rotated tires and forgot to tighten lugs on rear tires. How do you do that when it's your job to rotate tires? Will never return due to the incompetence of service technician. Hugh safety factor. Two lug nuts missing that I had to replace. read more

SERVICE Of VEHICLE. I took my car in to get the oil changed and to check my transmission. So, the counter service guy took my car for a test drive said he didn't see or hear anything wrong with the operation of my transmission. So of course, I am sure nothing else was even checked with the transmission that day. You know why I am probably right. I paid good money for an oil change and of course filters changed for a total of around 160.00 and fact that they didn't even bother to fill up my windshield fluid (that I know of which was obvious). So, I doubt if anything else was topped off either, that's just what I noticed being a 67-year-old female who doesn't service her own car that is why I take it to so called professionals (who don't do it either! I checked my tires when I took it in, and the air pressure was all over the board. Well guess what... still all over the board. Do you think that these guys could even correct that for me. Nope! I asked the guy with your oil change do you check and fill different fluids? Yes, we sure do and will. I even told the guy I don't want to worry about any of it because of my age and winter season being here. Yeah, right that is why a few days later I went to use my wipers and I have no fluid.... and nope that's not done. Incredible you take your car into these professionals and get half butted work done for the price that things cost these days you would think that you would at least get good service. Unreal, so totally discussed. So, I call back and ask to speak to the service manager to pass along my information and I asked for the service manager (IN A MEETING!) I asked for him to call me back. The service attendant guy (kind of a smarty pants guy) he acted like he had all the answers and knew everything about everything. He did tell me to bring my car back in so they could redo it. I said I explain to you the first time I was there I drove a lot of miles to get there to begin with and with my age and health did not want to be messing around with this stuff. I was assured everything would be good. I have no idea what they even did to be honest with you. They said by changing one of the two filters changed should help me get better gas mileage. Well that certainly wasn't true because I am getting worse gas mileage then I was, so what actually got done or what did they really do? Who knows. To date more than a month plus later no service manager call from THAYER NISSAN. I want my money back and no I will never take my car back there because who knows, pay good money for nothing. Very discussed and the total truth of the situation! Where do you go these days for competence, good service...people and companies that you can trust, such a shame? Beware! read more

I leased my first Nissan Altima from Thayer Nissan in 1997. The experience was exceptional. Since then I have leased a new Altima every three years. Over that time period the sales personnel changed but the quality of service has been consistently exceptional. I recently decided to purchase my 2019 Altima at the end of lease rather leasing another new vehicle. The saleslady, Lillian Abed, walked me through the entire process and I scheduled an appointment to complete the transaction. When I arrived at the dealership Lillian had all the paperwork ready, introduced me to the finance manager and I was on my way home in about an hour. In my 24+ years dealing with Thayer I have received nothing but exceptional service from them. I highly recommend them to anyone looking for a new or used vehicle. read more

This is a review of my experience with the Thayer Toyota/Scion service department. My wife and I just arrived from California and our 2014 Prius V was due for a 25,000 mile service. Our service advisor, Charles Clement, was awesome! I'm not easily impressed with car dealership service departments but the crew at this place was great. The waiting area was clean and comfortable too. Thanks Charles! ;) read more

Everyone treated me respectfully plus spoke directly to me. (At other dealerships all information was directed at my sons that always accompany me on my car shopping trips.) All auto and legal information was ready and explained completely. My time was not wasted with "haggling" or "hem-hawing". Questions were welcomed and answered without irritation. This was the best experience I've had picking a new car. Plus! I love my Nissan Rogue. Thank you Caitlin and Kyle!!!!! read more

Don't recommend taking your Nissan vehicle to Thayer Nissan in Bowling Green, Ohio to get worked on. They don't have a Certified Nissan Mechanic anymore. Stay away!!! read more

This dealership, at first was a very rewarding experience for me--upon the initial correspondence with the first sales-associate that welcomed me and showed me the fine assortment of new-Nissan's on the lot. Then a week later, the day of the sale, the original salesperson had left and accepted a job with a competitor dealership. All went well regardless, as they stepped-up and handled the unpleasant confusion and had the paperwork ready when I arrived. Although, I was shuffled to 2 more sales associates (Kyle the sales manager & then, Mark the salesperson) after that, and things fell-into place but, one associate did not know (due to lack of communication) what was covered with me and what was not. It was an "OK experience" yet, I was still jostled and out-of-phase--not an excellent experience but, it was manageable. Though the strange occurrence, I still was going to bring in 3 more family members in the near future but, what had happened on the 3rd day after the sale, really made me consider other options. The paperwork and the minute details regarding the pricing, rebates, security plans, etc, etc, can really be overwhelming for a customer that doesn't deal with the "financial & business-end" of affairs consistently, unlike the associates there do daily. I realized after my 2nd call to the business manager, that I was at fault on my interpretation of the incentives and pricing issues. However, what anyone in the business of dealing with customers, should never do is tell a customer that they "ARE TOO BUSY TO DEAL WITH A CUSTOMER BECAUSE THEY HAVE MEETINGS, OTHER PEOPLE, PLANS, ETC." Even though on that day, there were no other people--that were kept waiting--while I took just 15 minutes of the business manager's time (which she admitted, as she said: "Normally Thursdays are so busy for me, as I have 'other customers,' business meetings, and other important business to tend to. Although today this is not the case, I am still a very important person and I am busy with many things to do." - Yeah, like hanging-out on the showroom floor and shooting BS, with the others of the dealership! I observed this many times, when I was there--as they don't get a whole lot of business--the reason my original sales associate left them for a competing dealership). So why the belittling comments to me, that I was taking her precious time? AND WHAT IS EVEN MORE OF A JOKE, ON THE DAY OF THE SALE, SHE TOLD ME TO CALL HER, FOR ANY QUESTIONS OR HELP--ANY TIME! It turned me off and now, I am reluctant to bring in my family to purchase 3 new cars: a Versa Note, a Juke Midnight, and a Sentra. When the business manager made me feel as if I wasn't important after the sale, just to briefly go over the details [once again, simply 15 minutes of her time], so I could make notes for my reference, and thus understand and be at ease, I don't feel welcome there and I am (We are) considering another dealership. read more