After having been a loyal Thayer customer for years (up until this happened), when my dad died and…read moreleft me his 20 year old sports car, of course I took it to Thayer for detailing, an oil change, adjusting a rocker panel, and replacing the window motor on the passenger side. The first time I got it back, the rocker panel was not fixed (later they explained why, and that was fine). It was not properly detailed, windows not clean and the whole back of the car was never even vacuumed. My husband pointed this out to the service manager, who did not care, offer to fix it, etc. They also lost the driver's floormat (it was there when I dropped it off, but not when I picked it up). Service manager said they hang them up on the wall to clean them, then put it back in. Basically, you are SOL. Again, didn't care, very rude and condescending. So I'll be paying to replace that. Also, the driver's door panel around the handle was loose when we picked it up, my husband had to tighten the screw. That's when we noticed the over an inch long crack on the inside of the driver's door by the window. Service manager insisted they never touched that door, of course. Obviously, it appeared that someone perhaps removed that door panel to see how it went in on the passenger side and broke it putting it back together. When we brought the car back the second time, my husband pointed it out to the service manager. Nope, they never touched the door, was the only response we got. I have been in and around that car for 20 years, and there was never a crack there before it went to Thayer. So, I'll be paying to replace that, as well. Also, now the "service engine soon" light is on, so whatever they did during the process of the oil change, I'll be paying to fix that, too. So disgusted, and have never had a "service manager" treat me so poorly, both over the phone, and in person. Up until this all transpired, I would have given them a glowing review.

We called in September to make a service appointment for some minor repairs. On the phone, they…read moregave us the date October 10th. There was no text or email follow-up. When we dropped off on October 10th, they said that we had missed our appointment. There was no phone call or attempt made to contact us between when we made the appointment and when we were told we had missed it. Then we were told we couldn't schedule again for a month and a half. Extremely unprofessional for a dealership service center.

Terrible service department. Worst experience I've ever had at a dealership. It took 3hrs for an…read moreoil change and tire rotation with an appointment.

I thought I had already reviewed this place, but apparently I didn't... oops!…read more I bought a Dodge Caliber from Al Smith about 2 years ago. The buying experience was the best I have ever had. Nobody made me feel pressured, nobody tried to talk me into something I couldn't afford, none of that. I will not go anywhere else but Al Smith again to buy a car.

Christy & Mike did a fantastic job upgrading me from my '22 Camry Nightshade Hybrid to a '24 Grand…read moreHighlander Limited Hybrid. In this market, the price isn't the value, it's the experience. Mike & Christy understood I was on a tight schedule and were able to get me through the process in under 2 hours. I appreciate you both! See you for the next purchase!

I really wanted to give this place 5 stars. I've been here three times and I've given them several…read morechances in case what I've experienced is due to short staffed or covid. However, after today's visit I realize it's just how the dealership is. The staff in the service department is rude and lacks any sort of customer service skills. Their communication is, at best, Neanderthal level. $75 for wiper blades?! Seriously? I can buy the exact same blades for $27 and install them myself, thanks. Back to the staff. When making my appointment the service manager, James, was not only extremely rude but incredibly condensing. The ONLY reason I kept appointment is because I needed an oil change and I only take my vehicle to a dealership for service. Needless to say, I will be going to another dealership that treats their customers with respect and treats them as a human being rather than dollar signs.

We bought a 2009 Ford Focus in January 2015, on short notice. There was something up with the VIN,…read moresince the car (factory manual transmission) was listed as an automatic; but they were careful to show the manual shifter in the online profile of the car. The car had been sitting on the lot for a while, but they fixed everything that was wrong (my mechanic confirmed!) and gave me a good price. The experience was efficient and businesslike. I would buy from them again.

I called Halleck Auto Sales on 2-26-15 to inquire about a 2014 Honda CR-V that they had for sale…read more During this lengthy call, I was told repeatedly that this vehicle was indistinguishable from new. I drove over 30 miles that day to look at vehicle. I noticed that there were several pieces of loose or missing trim in the rear and some areas that looked like had been repainted. I asked the sales representative if this 2014 Honda CR-V had been wrecked and he said yes of course it has been wrecked. I elected to not test drive or purchase this vehicle. I decided to call Halleck Auto Sales during the trip back home to let them know that I felt like the fact that this obviously wrecked and repaired vehicle should not have been described to me over the phone as indistinguishable from new. During this call, the Halleck sales representative called me and my mother every name under the sun and kept asking me to come back. When I asked "Why?", he told me that "he wanted to punch me in the face and knock my teeth out" REALLY - Because he misrepresented the condition of a car and I called him out over it? If you are considering purchasing a car from this dealership, please reconsider. There are dealers that are much more interested in giving you a fair deal for your hard earned money!

Very professional!! Prompt service and very nice to my son, a college student that knows nothing…read moreabout cars. We will return for any car issues that he may have in the future.

They refused to change my "customer supplied" sway bar links because they wanted to mark them up…read moreand couldn't. I bought top of the line Moog links which was better than any they would have supplied. I've gone in and fixed their electrical issues at their store many times over the years but will not be doing that anymore. way to lose your own electrician and customer after I just applied for a Midas credit card I will now never use.

I purchased a supposedly certified 2020 vehicle from Coppus motors. This was a high dollar vehicle,…read moreand I expected it to run well and all buttons and everything to work. In a very short time like the next week, the gas kid would not close and then the same day, the car would not go into park. I had called the service department to let them know about the gas lid and then whenever I could not put it in the park.....I could get no service person to answer the telephone which made me very upset. The company did take. care of the gas lid and the parking buttonbut weeks later the car went from automatic into manual as my husband is driving down the road and then the next week it does it for me, which made me feel very unsafe about this car as we were going to travel across the country with . Also the button broke for rolling the window up and down passenger side window!!!! REALLY! I Took it back to the and they said it was our fault and we must've accidentally touched a button that caused this problem from slipping from automatic to manual. We never touched any as we were driving we were driving and keeping our eyes on the road. Then I wanted to trade for another vehicle of which it took forever to get any kind of value for this car I just purchased from them not too long before. Yes I lost everything with my trade in car and MORE! If you are deciding to go to this place of business, I'd be very very skeptical and be very aware of what you are getting into. I do not recommend this place to anyone. .

I took my restored Lincoln Town Car in to have it detailed...they waxed over grime. . I took it…read moreback and they used a Klay Bar. But only did the hood...plus they broke a small piece of plastic on the door. Plus inside windows were not done. I went to Eclyps and they did a great job. I left a message for John Coppus but he never returned my call.

Got me in the next day for service. Very nice and easy to work with Caleb was great to work withread more

Talk about a great dealership. Sales team is so considerate and helpful. They are a bunch of just…read morenormal people that enjoy their jobs. You can tell that the sales staff as a whole get along and are not afraid to assist anyone. Service is great at getting me in last minute on oil changes and other work. If they can't get me in immediately, they will go the extra mile to get me into a loaner so I can just leave my vehicle there. Highly recommended.