Beautiful apartments.....helpful staff. Priced well and very safe area, convenient locationread more

Lexington DO NOT…read moreMOVE HERE! I wish I could leave negative stars. This complex USED to be a great place to live. Enter TYLER DOYLE. Now, not so much. Between TYLER (current property manager) and ARIANA (district manager), this place has gone to crap. I lived here for about 6 years with minor issues. When Tyler came into the manager position, things changed rapidly for the worst. From not taking action on complaints regarding tenant situations (residents nit following rules) to being just plain rude, TYLER (not even properly qualified) has caused a bitter taste in several tenant's mouths. Speaking of TYLER, let's talk about his favorite past time: smoking weed. He lives on property and terrorizes his neighbors with the prevalent smell of marijuana flowing through their vents. Funny, considering smoking indoors is a clear lease violation. Roaches are prevalent. I refused to unpack the first month of moving in because I saw roaches on the ceiling, walls, and in my bed. I finally was able to figure out a roach abatement regimen that worked well for me. The dumpsters are over full consistently. At one point, the office tried blaming it on the city, but after several phone calls, I found out the property has a private trash collection company. Apparently, someone didn't pay the bill. We had to live with full dumpsters for several weeks. Visitor parking is a joke. There aren't many spaces available and you see the same people parking in them all the time. I can only assume they live there, but aren't on the lease and didn't want to pay for a parking sticker. All the appliances are antiques. My electric bill ran into $300 during summers due to the age of the ac. If you decide to view this property, just ask any of the current residents (out of management presence) what they actually think of the property. I'm sure you'll hear a LOT. There are several current residents stuck in their leases that want to move out BECAUSE of TYLER MOLD. I didn't realize how bad the mold was until I moved my furniture out and saw the damage to my solid wood furniture. There is definitely an issue with water entering ground floor units from the outer walls and windows. Maintenance is GREAT! Carlos runs a great team. It's just management that needs a refresh. If you move in and have an issue with on-site management, good luck! When I inquired about wanting to make a formal complaint to corporate about how things were going on property, TYLER smirked and said, "You can call corporate, but they're just going to push it to Ariana and she'll just give it to me." Is this the way you operate, @FDCManagement? And PILAR... What used to be a kind, pleasant presence in the office has now become bitter and not so friendly. I can only imagine how awful it must be to work with TYLER. When I was reporting an incident, she said, "If you're so stressed out here, why don't you just move?" WTF?!?!?! What assistant manager of an apartment complex says that?

It was a bittersweet moment leaving my apartment and turning in my keys! I am definitely going to…read moremiss my apartment!! I was there for the last 2 years and everything about it was amazing! The amenities were so amazing always! The pool and gym were amazing. The clubhouse was amazing. The computer room where i homeschooled and tutored so many kids was sooo amazing!! My little senior dog absolutely loved the whole building! He knew his way around every where and everyone was always so sweet to him! We will definitely miss chasing each other down the halls! The staff was always sooooo friendly and amazing!!! I never had any issue that wasn't quickly resolved!! Everyone was always just soooo amazing! Maintenance friends were always so incredibly friendly and happy to chat! There were always so many fun events like breakfast with Santa! The office staff was always also beyond excellent! Valet Living... OMG JUST AMAZING. I swear i miss it already! If I hadnt bought a house, i would have stayed for the rest of my life. I honestly loved my apartment that much! Pearl City Centre, thank you for two amazing years full of so many beautiful memories!

I want to personally thank leasing agent, Jenn M. Jenn has been extremely helpful and professional…read moreduring my move to Pearl. She represents the company very well and is a prime example of outstanding customer service! Thank you, Jenn!

I have very bad experience with this apartment I peen loyal…read morecustomer for 4 years and they the office they didn't respect that and wen I lived i make the appointment look like brand new and they charge me for old damage form the old residential and bott They put it on my account and they changed additional things that do not seem logical at all. If you intend to rent here, think carefully because when you intend to leave, you will find at least a fine of no less than $9,000 for things you do not know where it comes from, even if the condition of the apartment is above excellent. They do not care if you are a good or bad tenant. It is all the same to them. It is a scam and fraud when you think of leaving.

I advise against renting with them because they are scammers who swindle you when you want to…read moreleave. They fined me money for things I did not do. They even fined me for the water bill twice. I also cleaned the apartment and fixed everything in it, but they charged me for cleaning it after I cleaned it and returned it to its original state. It was a bad experience for anyone who wants to be scammed. They should rent there. It is better not to rent there because you will be shocked when you intend to leave. Even if you deny it and do everything, they will fine you for everything and anything. (Especially Johnny because he looks for trouble and causes trouble.)

(4/5) 6/27/25 We…read morerecently transferred to a new unit, and it's been a breath of fresh air. The complex is very well maintained--beautiful landscaping, a peaceful lake, and consistently clean and freshly painted buildings. The interiors are equally well-kept and follow a unified color scheme. The management sends out safety notices (especially regarding kids playing or riding bikes in the streets), which I appreciate. Honestly, why anyone would let their child run around unsupervised in traffic is beyond me. The complex is large, and the nightly trash crew does a great job. That said, some residents leave trash in front of the dumpsters instead of using the designated area, which is frustrating--but not the property's fault. My experience with the front office has been mixed. Aside from Lisa M. who handled our transfer and was fantastic, I've found the staff somewhat underwhelming for a place that should emphasize customer service. Now for the best part: Maintenance is outstanding. We've lived here since 2022, and the maintenance team consistently goes above and beyond. (Aaron, Ramon S., and Stanley) have all been professional, kind, and quick to respond to any issues. I truly feel safe living here and appreciate the behind-the-scenes work that keeps everything running smoothly. Edit: 3/4/25 Shoutout to the office for recently reaching out about noise complaints. This is a family-friendly community, and loud subwoofers and blasting music don't belong here. They said notices would be sent to those causing the disturbances--fingers crossed for change. Edit: 2/28/25 Maintenance is still the MVP of this complex. They truly keep it running. Unfortunately, my one office interaction was less than helpful. Asking residents to record noise disturbances (rather than proactively addressing them) isn't a great look. It's frustrating to live with loud music you can hear inside your home and be told to do the documentation yourself. Original Review - 4/18/22 If you're thinking about moving in, avoid units larger than one bedroom, especially the ones with stairs. The A/C setup is not ideal. Vents face the windows (why cool the outside stairwell?), and one room stays about 15 degrees cooler than the rest. The spare bedroom gets little to no airflow at all. We had high electricity bills, and it was still hot inside. The maintenance team tried hard to help (big thanks to them), but the design and insulation just don't work for Texas summers. Beautiful property, but summer is rough in these floor plans.

The team at IMT Cinco Ranch is great! Kind and helpful! Love them! They always have a smile for…read moreresidents.

I lived at Zocalo for almost 3 years, and this is my honest review of both pros and cons…read more Pros: - It's a diamond in the rough. (And it is pretty rough.) The neighborhood itself is awful. But for Spring Branch, it's probably one of the better complexes you're going to get. Best bet: Just don't move to SB lol. It's kind of a s*** hole. - Maintenance is okay and selectively responsive. Many problems that came up with maintenance, I believe, stem from lazy office management and their refusal to communicate. The property is maintained well. - Pet friendly, and other pet owners are courteous and cool. The people compensate for the nasty management. - No major issues with pests, as long as you stay on top of having pest control every couple of months. (Note: They only spot treat) - A pro and a con: They leave you alone for the most part and are not intrusive. But when you actually need something, they still ignore you. Cons: - Management: The biggest reason I can't give this place 4 stars. It started off much better here when I moved in. Only one manager has stayed (Ericka), but she doesn't respond and does not care about getting to know you. Neighbors have expressed the same sentiment. Just overall nasty staff to deal with who seem oblivious to how awful they are. They recycle staff almost daily, which is a sign of a complex going downhill. The best managers have not lasted more than a few weeks, and it's such frequent changes that they have no clue what's going on, and make it clear they don't care to. Calling the front office, you will be greeted rudely and talked down to like you're stupid, and don't expect an email response despite the importance of putting things in writing. You'll be ignored. - Safety: While it's safe-ish, management seems to work hard to make it as unsafe as possible. My car was stolen out of the lot. Cars and trucks always have windows smashed, trucks up on cinder blocks, gunshots aren't uncommon, and there is always a non-working gate that they ignore for months. 9/10 chance your car will get jacked, smashed, or something similar, and management will begrudgingly (if at all) send out a text that it's YOU who should be more diligent. God forbid they do anything about it. - Plumbing: There is a serious plumbing issue with this place. My apartment flooded with what smelled and looked like sewer water at least a dozen times. They ignored it the vast majority of the time and told me to have my insurance deal with it. That is their answer to everything, so they don't have to do anything. I've spent hundreds of my own money on repairs and lost so many belongings as a result of the flooding that happened weekly for a while; it's unreal. When I moved out, it was evident that I had been living with black mold hiding in places all over the place. The building is literally sinking into itself, and the floors are all warped by plumbing issues. My upstairs neighbor had a literal cardboard box placed on his ceiling to stop a leak that had been coming into my apartment as well. Unsurprisingly, the leasing office ignored his emails, calls, etc., and as I heard, he still had that cardboard box covering a hole in the ceiling. -Move out: Since nobody knows what's going on there, the leasing office came pounding on my door days before my move-out, and when I called the office after waking up, one of the fly-by-night leasing agent ladies was as rude as ever, acting like it's my fault she didn't know when my move-out was. And then they charged me extra for the days that they miscalculated. Sorry, but how's that my fault? Not my problem that they f*ed up. - especially after a year of neglecting a mold-infested apartment, refusing to replace a fob after my car got stolen off their un-gated, unsecured lot, and not replacing it for 4.5 months, but still charging me monthly for it and -surprise- ignoring all emails and phone calls about it. Unfortunately, this place had a lot of potential a few years ago. But they stopped caring, and so the place just went downhill. Wish I could recommend but honestly glad to be gone.

I've been at zocalo for about a year now and I'll be leaving when my lease is up. I'm going to give…read morean honest review of pros and cons! Pros: the community is beautiful. landscaping and grass for pups is amazing. Bright and colorful and nice water features. Cons: small apartments and none of the 1 bedrooms have washer dryers. There's also not a lot of 1 bedroom floor plans. Pro: the laundry facility is cleaned at least once a week and the club house is nice Cons: just cause the management takes care of it doesn't mean tenants do. They fight over w/ds - there is sand in them constantly I have to wipe out washers before use because I've had them come out sandy. I've also had neighbors use my baskets and carts then their excuse was they had bed bugs and had to wash a lot of stuff.... Cons: management staff is snobby and only polite on occasions. I will say when I first moved in maintenance issues were handled with respect and promptly. But then again, my apartment shouldn't have smelled like smoke to begin with. As my time has gone on, Desiré has singled me out and been petty and argumentative. The neighbors webpage is filled with drama on managements side and the tenants. Desiré fussed at me for my folded up dog cage that's mesh with the wall of my entry way which is tucked in a corner (only about 1.5" was visible you had to walk to my door to see). Meanwhile she literally has an empty dirty bird cage sitting on her front porch for at least 6 months........ She's made personal jabs, disrespects personal boundaries. I've told her I no longer want to communicate on issues because things escalate unnecessarily with her & she keeps arguing regardless. Brandon has rolled his eyes at me when our dogs bark at each other even though his dog barks like a banshee out the window in between his blinds. One of the other staff members I gave her a brand new bed frame for free; she was kind of rude picking it up and didn't ever thank me for the generosity. I also was fussed at for putting up my own fence on my patio (they're not fenced) but it was gorgeous white picket fence, I was told to remove. Meanwhile another neighbor has lattice put up horizontally and vertically blocking their patio and it's never been removed or acted upon. So I definitely feel personally targeted. Cons: multiple car break ins but mine has never been broken into. However my bike was stolen right off my unfenced patio! Had a lock on it too. The surrounding neighborhood is not great. Pros: big kitchen sinks, open floor plans. Pretty apartments. Pros: it's a very quiet complex. Very peaceful walking around any time of day. Pro: taco truck and convenient store within walking distance. Also a fire station. Cons: there is a sewage issue here that is quite gross but won't effect everyone's apartment. Certain buildings will have leaks around them, some residents will complain of sewage coming up their tubs. There's also been moments where water smells bad in bathroom but they usually are doing some kind of plumbing repairs and it goes away. But I've seen many residents complain about the sulfur smell in their apartment without running water. Con/pro: this is a pet friendly community and I swear there's like no fleas, I barely did any topical treatment this year and I found maybe 2 fleas total in 12 months? Also almost no roaches. However - LOTS of gnats. Lots of frogs. We've seen snakes. Lots of millipedes. Ultimately I'm leaving because they wouldn't lower my 6 month rate when renewing a 3rd time for longer lease. I had plans to move out of Houston July 2020 and was forced out of my old place due to maintenance emergencies. So I HAD to find temporary housing. Sadly the pandemic changed my plans and I'm now here for the long run!! Zocalo refused to offer me a 12m lease at the proper 12m rate. I had to pay at least my 6m rate. That would've been my 2nd year and despite its flaws I'd probably stay longer. I even called the corporate office and spoke to 2 people, but nope! Instead of long term tenants they'd rather vacancy, repairs, and then sign someone else at the 12m rate. Bad business! Have fun with that. Also their move out fees are OUTRAGEOUS. I'll be on my top game leaving here. I'll post pictures so you can be weary too.

I can't say enough great things about this apartment community! From the moment I moved in, I've…read morefelt welcomed and valued. The property is always clean, quiet, and beautifully maintained, and the apartments are modern, comfortable, and well cared for. The concierge team is exceptional--they are always friendly, professional, and ready to help with a smile. The maintenance staff responds quickly and does an excellent job, and the entire management team truly cares about the residents and works hard to make this a wonderful place to live. It's rare to find a community where everyone is so kind and dedicated. I genuinely appreciate all the hard work that goes into keeping this property safe, clean, and welcoming every day. Thank you to the entire team for creating such a positive living experience. I highly recommend this apartment community to anyone looking for a place they can truly call home!

I didn't even get to tour the apartments because the man at the front desk is so rude and very much…read moresassy that. i called to figure out how to get into the apartments because the gate was locked and i know some apartments you need a code to gain entry his first thing he said to me was "in apartments you usually go through the gate to get in" i want nothing to do with these apartments because of that one interaction the sassy attitude i got from him was not needed at all nor the sarcasm

Amazing Community! The staff is so fantastic! I spoke with Timothy Carter and he was extremely…read morehelpful and great at helping us lease our first apartment! The property is newly renovated and looks gorgeous. I love all their pretty floor plan options and such a great location! Definitely would recommend! Me and my family love it here!

Me and my family have lived her for about 4 years now. It has been a good experience. The office…read morestaff is really great and maintenance is very prompt. The layout of the apartments and the amenities are great. We have had little to no issues the whole time we've been here. They really do pride themselves on making sure there tenants are taken care of. I highly recommend this place.

Kathy is SO HELPFUL. She is very patient and passionate about her job. Amazing management overal!read more

Looking for a 1 bedroom loft or study.l have a senior housing voucher for $1,475. Need to be near…read moregrocery stores and restaurants near by for walking distance or drive.