Selling in the luxury market requires more than data. It demands precision, expertise, and a team with the credibility and presence that commands respect at every stage of the process. We interviewed three realtors before making our decision. The data pointed us toward The Alice Chin Team, but what sealed it was a simpler question: who would I take into a boardroom or a high-stakes negotiation? The answer was Alice and Jim, without hesitation. Every step of the process was polished, seamless, and refreshingly honest. They brought professionalism and genuine warmth to what can be a stressful journey, and we had a lot of fun along the way. We achieved both our price and time goals, a result we are incredibly proud of, and one that came from the right preparation, the right positioning, and a team driven by excellence behind us. And then there's Jim. Jim is one of those rare people who makes every room better the moment he walks in. Charismatic, warm, and genuinely fun to be around, he's the kind of person you find yourself wanting to call just to talk. But don't let the warmth fool you. Jim is also one of the most honest professionals I've worked with. No spin, no games, just straight talk and a relentless commitment to doing right by his clients. He went above and beyond at every turn, anticipating needs before we even articulated them. If you are lucky enough to work with Jim, you will understand immediately why people who work with him once never go anywhere else. If you want a luxury experience to sell your luxury home, this is your team.​​​​​​​​​​​​​​​​ read more

Our experience with Alice Chin was extremely disturbing. I encourage anyone who is considering using her as their broker to take my review very seriously before moving forward with her. Throughout our transaction, we experienced inappropriate pressure and resistance regarding us using our choice of inspector and our decision to have our inspector support us during our final walkthrough to verify that mold was remediated properly. A buyer should be able to rely on their agent to protect their interests--not feel pressured or undermined during one of the most consequential parts of a home purchase. In general, anything we asked for, such as updates from the sellers about repairs, she framed as atypical and unreasonable. We felt very gaslit by her. What is even more unacceptable is her subsequent public discussion of our private transaction and personal disputes on her public podcast, presented entirely from her perspective and without important context. Having private client information discussed publicly without our consent was deeply disturbing and a serious breach of the confidentiality I expected from my broker. Given Illinois law's express requirements concerning the confidentiality of client information, I believe the disclosure may have violated applicable legal and professional obligations. In it she also decided to call my husband and I (who she earned considerable commission from) as "bad people" and "bad clients", along with sharing other disparaging characterizations of us. In her podcast she literally admits to greywalling us, mishandling our miscommunications, and being purposely unhelpful. I had held off on posting a Google review and just wanted to put the negative experience working with her behind me but discovering her podcast left me no other option but to post so that I could warn other prospective customers. This was not simply a terrible customer-service experience. It fundamentally undermined my privacy and interests during a process that is already incredibly stressful. Her unprofessionalism and lack of ethics is unbelievable. Alice - I'm sorry your feelings were hurt being called unprofessional and unethical (which you mentioned on your podcast), but actions speak louder than words and that's exactly what you are. read more

The many efforts, helpful guidance, areas of expertise, overall perseverance, and job completion of The Alice Chin Team are greatly appreciated! read more

After an extensive process of interviewing top real estate agents in Naperville, I chose Jim Gargano and the Alice Chin team to sell the home my family loved so much. Jim's knowledge, expertise, and experience in understanding the Naperville market is unparalleled. Jim and Alice were very thorough and diligent in analyzing the market data to help us strategize the right price for our home. Their enthusiasm for our unique home and the marketing strategies they developed to sell our home gave us the confidence that we'd get the right buyer and right price. Initially, the market gave us some confusing feedback and low offers that Jim helped us better understand. We decided to make some minor updates to the house to get the sale price we wanted. We had already moved out of state. Jim went above and beyond in caring for our home and handling every single thing including recommendations on the updates based on buyer feedback, getting reliable contractors at the right price, and making sure they delivered high quality work. Jim was extremely helpful, informative, pleasant, and accessible at all hours, walking me through every detail to ensure we were making the best decisions together. The process from multiple offers to closing was effortless for me as Jim managed it all. Jim's honest communication, personal efforts, and steadfast commitment to helping get our home sold at the price we wanted was truly incredible. I can't tell you how highly I think of Jim both professionally and personally. I trusted him completely and he is a tremendous pleasure to work with. Ultimately, not only did we have a very positive experience working with Jim, he delivered the desired result. I certainly made the right decision as Jim Gargano and the Alice Chin team are the best! read more

Working with the Alice Chin Team to help sell my parents' home was an absolute pleasure. My parents had been considering selling their home for over a decade, and every year we would receive a friendly check-in from Alice. Her professionalism was evident right from the very early stages of her reaching out, all the way through to present times. My parents are elderly, and selling a home can be difficult. We met with Alice and Jim in the Fall of 2024, and they took us through a very professional presentation of their approach. There was never a moment where we felt any pressure to list. Finally, the time came in Spring 2025 to list, and we met with Alice and Jim again, feeling fully confident in their abilities, market knowledge, and approach. The viewings started even before the house was officially listed. Remarkably, day one of listing the house, we had an offer. Due to strategic discussions with Jim, we decided to hold off a bit longer, which ultimately led to a full-price offer a week later. Alice, Jim, and team were incredible to work with not only from a business perspective, but from a personal perspective as well. Truly kind hearted people. There is no other realtor team I would recommend. Thank you Alice Chin and Team. You are all truly the best in the business! read more

excellent team, we highly recommend. stayed with you through the whole process. Alice and Jim are the ultimate professionals. know their territory and give honest opinions of properties. we did not know the area so their advice was very valuable. aware of city requirements and deadlines. Couldn't ask for better service! read more

Alice's team is amazing-- we've worked with Alice, Britta, Christina and Tiffany and they have all helped us through the home selling, home renting (twice) and home buying process. They helped us find great team-- Mortgage lender, lawyer, inspector. The stressful process was so much easier with their guidance and help. We sold our townhouse 5 years ago with Alice. One of her associates (Britta) helped us find a rental since we could not afford a home that we loved (that fit us!) at that time. We had a rental home for 4 years that we loved until the landlord was ready to move back-- then we had to find another--and Alice's team helped us again. Happy to say we FINALLY found a home we loved (and could afford) thanks to Compass team -- this time we worked mainly with associate Tiffany and we were very happy with her! I highly recommend them to anyone looking for a realty team with endless experience, knowledge and compassion! They are THE BEST! read more

The Alice Chin Team - Compass - Real Estate Services Near Me - Naperville, Illinois

I worked with Alice's team selling my home in Naperville. We were previously with another realtor which didn't gain any traction. Alice and her team came in and killed it! Sold our home in 2 weeks after it sat on the market for 4 months. She's incredible and will help move your property quickly! read more

Jim Gargano, Alice Chin and their team are extraordinary! From the first meeting to discuss listing our home, we knew we were working with talented experts. We can't praise Jim Gargano enough and we will and have recommended him to friends and family. read more

I highly recommend Alice and her team. I firmly believe that we would not have been able to get our beautiful house without her help. As a first-time homebuyer, I was anxious and terrified, and I dealt with many people who added stress. When I met Alice, she made everything so easy. She guided us through the entire process with professionalism and kindness. She was always available when we needed her but also gave us space when necessary. Another thing to note is her reputation in the area, which will really help your process and potentially secure the deal. She is a highly respected realtor who has been working in the area for a long time, and people involved in the process recognize that, which made such a big difference. I could not ask for a better person to walk this intense journey with. Alice is a partner you can trust, and she was indeed the best we could ask for. I wish I could give her 10 stars. We will continue to work with her in the future. Thank you, Alice! read more

The Alice Chin Team was great helping us find our first home! We worked directly with Tiffany and she could not have made the process and smoother! You will not regret working with anyone within Alice Chin. read more

Alice/JIm's professionalism and the whole team is a top notch service! I sold my home and bought a new home in matter of little over 2 months in this crazy market. Couldn't have done it without their great service and support! Would recommend it to anyone! read more

Sold our first home with this team. They were very helpful in the whole process and made it super easy for us. Tiffany was amazing and always quick with responses. read more

Where do I begin? Alice and her team were amazing. Alice was a total pleasure to work with and her team was so attentive and made the process as easy as something as stressful as selling your house/finding a new house could be. She knows the Naperville area well and at our first meeting had a book (a literal book) of comps so we could discuss where to list our townhouse at. She went over things that we needed to do to improve our home to sell it and includes a meeting with a stager and professional photography as part of her service. She also had a "grout guy" and a list of preferred lenders, lawyers and other vendors and that made things easier on us too. We met with the stager, she told us what art to move where and other details (like white lampshades, white curtains--bright + white and clean sells houses) and made a comprehensive list of things to do in each room which we later followed when we were at the point of listing the house. The photographer came not once, but twice to our townhouse per my suggestion to shoot the outside of the house and neighborhood playground BEFORE it snowed and then came again to shoot the interior when it was all clean and staged. The photos really looked fantastic. Everyone Alice recommended was great. The lawyer and her staff were very nice and helped explain the process to us (we were selling for the first time). The grout guy made the bathrooms and kitchen counters look fresh and new. The lender was very nice and personable and even though we did not qualify for the amount we needed to buy something larger right now, we will work with them in the future. When we realized we could not buy again in the pricepoint we wanted to, we decided renting a larger home for a couple years would be best. Alice's team helped us find a rental home as well. Britta from Alice's team took us to 6 rental homes and I ended up liking the last one we saw. Britta handled all of the correspondence and questions about the new rental home and did a walk-through with us, I felt she was really supportive of us and really enjoyed working with her. Back to our sale.... Our townhouse, staged, photographed & looking pristine, went on the market on a Thursday afternoon. By the end of the day we already had 5 showings scheduled for the following day and more scheduled for the next day after that (Saturday). We ended up having 2 offers after the Friday showings. We had an additional 11 showings on Saturday and ended up getting a total of 6 offers, 4 over ask, 3 all cash. We never thought we'd get into a multiple-offer situation! We ended up taking the best all-cash offer with a quick closing (about 3.5-4 weeks). We also had 7 more requests for showings the Sunday (3 days after the listing) that we declined--I just wanted to have a contract in hand and stop having showings--with 3 young kids it was hard to leave the house for all of the showings the 2 days we had to. So we had a total 23 showing requests; 6 offers; 4 over ask; 3 all-cash. Pretty amazing. The buyer of our home was an investor and resided out of the country. Alice and the lawyer we chose (Lynn Dowd) from her suggestions were both very helpful in helping with the communication between us and the buyer/buyer's agent. After the inspection, there were items that needed to be fixed and we had to do a walk through with the buyer's agent and Alice attended that. She was always available on messenger/text/phone when I needed her throughout the process and could also add "marriage counselor" to her resume as well since the selling/renting/buying process puts a lot of stress on your relationship! She helped make sure we were all on the same page and going in the right direction with the sale. Alice was very hands on and had a great supportive team that also were helping along the way. Britta and Brittany from her team specifically were great to work with. I will be working with Alice + the Alice Chin Team again when we buy in a couple of years. She was so knowledgable, attentive, kind and assertive and sold my home QUICKLY. I know she will help us find our dream home when the time comes! read more

I listed my house with the Alice Chin team and got an offer in a month. 7 weeks later we closed on the transaction. Overall it was a very positive experience. Alice and Jim were very responsive and all our questions were answered. We got quick replies to our text messages. Communication was excellent. I have no hesitation in recommending this team. read more

Do not do a dual agency if you are the seller. No one will be representing you. Naperville is not selling luxury homes that are 10 years old, and the realtors know it. read more

Alice was great to work with. She has an incredible amount of patience. We looked at about 50 homes, took a break for a year, then looked at another 30 homes until we found the perfect one. Alice managed to keep her cool throughout the entire process. I have and will continue to recommend Alice to my friends and family. read more

Alice helped us find our recently purchased home after looking at 40+ properties. She is extremely patient, professional, knowledgeable and prompt with return phone calls and e-mails. We were in great hands with Alice. We have and will continue to recommend Alice and her team to friends and family. read more

My wife and I hired Alice to sell our old house after it had been listed for some time with no sale. Her professionalism was outstanding, and she presented us with a sales strategy that was soundly based in fundamentals and statistics. Within several weeks, we had multiple offers, and closed within 120 days of retaining her. More than that, we learned far more about real estate than we ever knew, and that education was a priceless value-added service. We fully intend to use Alice if and when we ever need to do another real estate transaction, and I would highly recommend her to anyone seeking such service! read more

Alice Chin and her team did an excellent job helping us to look for a house. She is patient, knowledgable, intelligent and extremely hardworking and is always there to help us. I would recommend Alice to anyone who needs help. Thank you Alice! read more

I have worked with Alice Chin on several transactions through out her career. She is one of the best agents in the Western Suburbs. Alice knows the real estate business. She is extremely knowledgeable and creative, very professional, works tirelessly to get the job done well, respected by her clients and her piers in the industry and most importantly is very kind and fair. She is a pleasure to work with! read more