I didn't know all of my options for life insurance and was afraid it would be too expensive. I…read morealso kept getting spam emails from me trying to get online quotes from several companies. Cody from Insurance of the Carolinas was able to explain everything and provide me with several quotes, including some most importantly within my monthly budget. His knowledge of each plan was impressive and I appreciated his access to a lot of carriers without giving me the used car salesman sell. I even had my parents call him to discuss their Medicare plan, as they didn't have all of the coverage they needed since retiring. Thanks Cody for helping and highly recommend to others!

Cody was a pleasure to work with. I enlisted his help because with my father retiring soon, we were…read morenavigating the confusing world of Medicare, and Cody was a lifesaver. He took the time to listen to my parents needs, explain their options in detail, and ultimately helped us choose the right policy for our family. His knowledge and expertise made the process so much easier to understand, and we feel confident that we made the right decision. If you're in need of an insurance agency who has access to so many different companies to choose from, look no further!

Not an ideal experience. Started out good but went south when I inquired about lowering my coverage…read moreand premiums. Switched to another agency for less money and better customer service..

Tired of dealing with the Progressive-ly increasing rates of a certain other company (hint, hint),…read moreI was recommended by my friend to investigate Pruitt Insurance shortly after I moved to Charlotte nine years ago. Anne and Drew Pruitt are a fantastic husband and wife team that welcome clients in as part of their family. I have had a few minor traffic infractions. And while most of the time, your insurance agent is the LAST person you want to find out, they are usually my first call. They helped me keep my premiums low and were quick to offer me discounts when enough time had past. I also have them for my homeowners insurance and they were very calming and reassuring when my home was burglarized last year. They greased the wheels on all the paperwork in order to get my claim check as fast as possible. They represent a number of carriers that will meet your needs.

Passport: I had to get a photo for my Canadian passport. The fellow at the passport desk had me…read morestand and click for a photo. I saw him on the machine doing something. He then showed it to me, it was wrong. Canada has its passport information posted on their site and clearly shows the size/dimension and what needs to be in and on the back of the picture. I told the guy and he adamantly disagreed. He said our machine is set to Can. PP standards. With that I sent in my renewal fee with that picture. A few weeks later I got a call saying the picture is wrong. I must send another with the required information on the back. I went back to the Ballantyne location and thankfully a gal was there. She took it and it came out perfect, it was the size it should be. No adjustments. She stamped the back with the location info, her name, etc. My advice... go elsewhere if you see that small fellow in front of the computer at the PP desk. Membership renewal: Another day I went in to renew my AAA membership. I've been a member for 48 yrs. I had to change my address due to a move. Received my new card in the mail with the correct acct number. A few weeks later I received mail with another card to my current address. It had my previous married last name with a different acct number? I've been divorced for 17 yrs. I took the card into the Ballantyne office and asked... why this? The fellow looked around on the computer and couldn't figure it out. I asked him to cancel that membership, said he did. Someone had to go back in the AAA history to find that info., then take the time to create a new card and have it sent out.

I had a car battery replace in December 2022. In the last week, I had to jump my car a few times…read moreand called AAA to see if they could check it out, and Mark said to just drop it off in the morning and he'd get it looked at. Turns out a new battery was needed and since I was still under 3 years (barely!) it was replaced. I was so happy with them making time to evaluate it and to honor the warranty with no questions asked. Great experience overall!

After a long battle with our former insurance company we decided it was time to switch. Luckily I…read morefound Bronya! She is a delight to speak and work with. Also, after picking up Erie Insurance Bronya emailed me to welcome me to the Erie family. The wonderful thing is I felt like family during our initial conversation. I cannot rave enough about Bronya and her customer loyalty. Thank you Bronya!

Bronya is professional, friendly, and knowledgeable. She was my agent for my personal and business…read moreinsurances and was on top of my changing needs. I was sad to see her leave the Pittsburgh area...she's the best!!

Have been with Tom Harmon since 2001. Have always had great service. Today, worked with Shelby in…read morehis office to update my policy which was very helpful in ways I had not considered.

The Harman group has been very supportive since I moved to the Charlotte area 4 years ago. With 3…read moreteenage drivers and a few toys, they have always been super responsive. I really appreciate their flexibility and support. Would definitely recommend.

Wonderful customer service! All the staff are professional, knowledgeable, and helpful. I could…read morenot ask for more.Highly recommended!

Melanie Stone State Farm Agency has been my longtime partner for homeowners and vehicle insurance…read more At any instance I had a question about an urgent situation, the office team provided comprehensive guidance. This past week, Jada continued that valued support with my concern of a hazardous tree on an adjacent common area property leaning towards my property. Not a good situation but a relief to get trusted guidance. Jada listened carefully to my concern and articulated solid path to ensuring good documentation was within my account.

Sam was beyond helpful and very willing to explain all insurance details for a move to NC from out…read moreof state. He took the time to go over multiple options for homeowners insurance. I really appreciate his prompt communications and professionalism. And, some very welcoming friendliness when moving to a new place!

I was very blessed and thankful to have met Sabrina on the phone and work with her closely on my…read moreinsurances! She did do with dedication, patience, expertise and speed. Wow! She has taken all my policies to another level of care and I cannot explain how stress free it is having someone always responding almost instantaneously time permitting. Thank you also to Sam for always being there incase of emergency with a kind word and smile.

By far the best insurance company to have review your current policy and give you options that work…read morefor you. They take their time in speaking with and are quick to get you offers/options. Alejandra Torres and Berenice are the best to work with whether it's a personal policy or business. Don't waste your time anywhere else!

Great service and insurance options, super helpful customer service. Alex was excellent at helping…read morenavigate the health insurance options. Thanks Alex for all of your great guidance and help!