Vets are great. Vet Tech gave me a 10 minute lecture over the phone. Extremely irritating manner…read more Quite condescending. Over medicine. Wouldn't let me talk, kept interrupting. Maybe she finally noticed I was getting upset because she eventually stopped talking. I had to send pics via email so she could understand my question about the prescription. I'll try another vet.

I would give the Veterinarian a 5-Star rating. He was fabulous, great with our animals and very…read morepersonable. The clinic as a whole gets a two-star rating. On three different occasions, two over the phone and one in person, I felt talked down to and that neither I or my pet was a concern or priority for them. We needed emergency care for one of our pets outside normal office hours. Expensive and inconvenient of course, but unavoidable. HAC all but refused to commence the aftercare - which the emergency clinic recommended they do. HAC could not find time in their schedule (from a Wednesday to the following Tuesday) to fit us in. This happened on two different occasions. They recommended we go back to the clinic that we started with. Emergency clinics are needed for emergencies - that is why they are so dang expensive. We were not able to afford additional appointments there for follow-ups. I also had a very irritating back and forth on getting worms treated in our puppy. Stool sample came back negative and the tech was irritated with me that I called back to question that since there were visible worms in the sample I took in that day. Pictures and video needed to be emailed of "what I think I'm seeing" because "it looks as though we have done a fecal several times for you" and "we are not just going to prescribe medication for no reason". (the first two samples were at their request for the general new puppy exam, it wasn't as if I was dropping off bags of poop for fun) From start to finish, the process to get medication through their mail program which was our only option because they do not have medication on hand, took over 10 days. That is a long time to deal with worms in a house of five pets. I was disappointed with the way the clinic ran and was organized. On a side note, when I called to have my records transferred to a new vet, there was no conversation whatsoever on why, or for what reason - they do not care.

"Had" 2 dogs & 1 cat being treated for a long time there. Try this, increase that, days to return…read morecalls, not refilling prescription by vet on call, so busy there, rushed, felt like a number. Actually heard one vet say in the hallway that she didn't have time for what I stated in my message that I wanted done. May 9th my dog needed to be put down & I wanted this done at home. That vet was on vacation so they said to bring her in. She was 64 lbs & couldn't stand. I found a service that did that. No condolences from them at all. In June I decided to change to another place. My two left were still declining. Got my cat in the following day. He had to be put down. Had an appointment 3 days later for my other dog. The 2nd day I had to take her to emergency in Waukesha. She was critical and also had to be put down. Three pets in less than two months! I let them know about that and not one condolence for any of my pets! Nothing! My other dog they didn't have a chance to met and everyone there wrote something special in a card they sent to me. They may be cheaper there but spend a little bit more and get guaranteed proper care that's needed for your pets and "know" that they're not a number, they're your family! So extremely disappointed and angry. Do not recommend them at all!

We lost our dog few years ago due to negligence and greed of the people working there. We had…read moretrusted them to know what is best for our animals so when they told us our dog actually needed 2 injections instead of one, we trusted them. Turns out that doing those injections on the same day would lead to our dog's health rapidly declining and in under a week our dog went from healthy to deceased from an overdose. It was gross negligence on the part of the vets and to this day we still receiving letters pressuring us to take in our other dog for injections despite the fact of what happened due to their negligence with our last dog. I highly don't recommend bringing your pets here if you value their life. No amount of compensation can bring back what they did. They even fed us false hopes and lies by giving us medications that they claim would help but in reality they knew it was already too late with the injections being in our dog's system.

Dr. Miller has seen all my dogs and cats over the past 26 years. . She's compassionate, caring and…read morehighly skilled. I can't say enough good things about her. it will be a very sad day if she ever decides to retire.

Our two sets of dogs have been clients for many years. In those years, our dogs have been treated…read morefor cancer, congenital heart disease, wounds and a Bot Fly. We have been treated with respect, dignity, patience, professionalism and kindness. Their prices are fair, their facilities have been clean, organized and no foul smell is detected. The tech's and Vet's are ALL willing to dig deep, take time, communicate fully, perform any and all tasks necessary to come up with a diagnosis. God bless these Vets, Techs and reception angels. We thank you so very much. Wren and Bayzee O'Brien (West Bend, WI)

It was horrible I have a very old dog and we've been taking my dog there for a while and the…read moreservice was horrible we sat in the car on hold waiting for them to grab my dog since my mother is handicapped and they kept us on hold for another 20 minutes we had been waiting 30 minutes at that point I went inside to pay for our x ray and we got charged 250 dollars and the reception was so rude bad attitude seemed mad that I was even talking to her just everything was really bad never going there again

Our small dog was in great distress and needed immediate help. Our regular vet was closing, and…read morethey recommended this location. The outcome was not what we hoped, but it was expected. They were there when we needed them. They informed us of what had happened, and how to go forward. They gave us plenty of time and kindness. I recommend Animal Urgent Care in Oconomowoc. They provided care, and although price is not an issue at a time like that, I thought the charges were reasonable.

From the owner: Privately owned, passionately focused: To provide the level of care that your pet deserves,…read morewhenever you need it.

Horrible experience. I wouldn't trust them with my dog again. My dog had not eaten or drank water…read morefor 2 days and they couldn't have cared less. The staff was rude and completely dismissive of my concerns. I felt like just another number to them. The lack of empathy and professionalism was appalling. I tried to voice my concerns to the staff, asked to please have Dr. Amanda call us back, but no one bothered to follow up. Definitely will not be returning.

Everything goes well every time from the time you walk in the door from till the time they walk you…read moreout the door there's nothing that ever goes away goes lopsided even if it's the saddest day of your life walking in there you still walk in and walk out with a full heart