I picked the right place. Four years ago the location and pictureque community got me…read more This is a quiet home with a Gatlinburg setting. One might expect somewhat it different considering the amount of residents. When we say prompt maintenance, wow. How about the winter storm and the barrage of trees that came down. We are in a "forest" setting with many, many trees towering to the sky on all our surrounding hills. Yes, we were blocked in, but not long. Of all the complexes I am aware of here locally, this Lakes of Bellevue started immediatly with crews that made this place near normal in a matter of days. It was actually amazing. Our streets became negotiable within a couple of days, The entire setting was near perfect in a very short time. Not only did that happen quickly, the crews were hired to continue on trimming trees and removing piles to keep us safe for weeks to come. I was amazed. It looked like there had not been a ice storm here at all when just out side the complex trees were still down and roads blocked. And as I mentioned, this is no small residential area. I am not sure the total building, but now roofs are being replace on all our buildings and it is so very effecient. Communication is very prompt and any maintenance issue is addressed the day we contact the office. They dont just repair, they replace. Pools, three here, are maitained perfectly as is the gym. We feel safe and oh so comfortable. Thank you Lakes of Bellevue.

I would rate this property and its management team the highest among almost 20 to 30 properties…read morethat I contacted and rented from 2 others in the past. Right from the moment you engage them with a phone call to learn about the property, touring the apartments to finally completing the lease and moving it, they have been absolutely fast in responding, answering questions, ensuring I knew the next steps. I do not remember all names but each and every one were cordial and professional. Among them the name I remember is Joseph who has been emailing me along the way. The property itself is very private, secure and feels like you are living in a far off remote location while so close to Nashville. The ponds are well maintained, a simple yet effective car wash, car vacuuming, dog wash, laundry center are highlights while the Gym and the Swimming pool are just well equipped and inspire to go the extra mile or lap. Add to all this the EV Car charging station by Charge Point is very convenient. All this with shopping for groceries, home needs, restaurants around a mile.

DO NOT MOVE HERE!!!…read more Constant car break in's, bugs and mice, homeless people walking through always asking for money or rides. when I lived there in 2024 there was a drug deal gone wrong where a guy was shot and killed. Then upon moving out it doesn't matter how clean your unit is they are gonna charge you for a complete remodel. this place has to be the worst place to rent from, I've lived here all my life and never dealt with such horrible people.

Does not respond to emails if you have a problem with a neighbor…read more Had roaches when we first moved in. Gate gets broken and stays that way for a while. Puts people with kids on top levels instead of bottom so they bother everyone around them. Maintenance is great for the most part.

Love the views and amenities!! It's located in the suburb surrounded by malls and nice restaurants!…read moreI would love here.

We moved into a one bedroom at Vertis Green Hills 10 months ago and recently moved to a larger unit…read morein the building. Yesenia was instrumental and wonderful to work with as we moved from one unit to the next. Even when she was out ill, she emailed us with updates regarding the schedule for moving in. We really appreciated her communication throughout. Obviously we are enjoying the amenities and location, but there is more to Vertis than those two things. Our new unit has been completely refurbished and is lovely. Everyone on staff greets the residents with a smile and positivity. Dwight,Haggaikia, and Makaya are all part of the concierge team. I don't know how they are able to remember everyone's names, but they are incredibly gracious and welcoming while simultaneously maintaining the security and service at the front desk. We leased our first unit through Emma who was extremely helpful over the busy holiday season last December. She knows the units really well and was so patient in helping us decide on a unit. We actually came back three times and she always met us with a smile. Very happy to call Vertis Green Hills home.

*Resident here offered no incentives to review I just love this place so do my friends who've been…read morehere years. I have been incredibly impressed with my experience living at the Cleo. For over 2 decades I've rented apartments in Nashville, San Francisco, Sedona, Chicago, Murfreesboro, Brentwood and on the big island of Hawaii. * The Cleo staff is fantastic (by far number one of all the places I've rented in 20 years of nomadic living) along with the atmosphere and the character of my neighbors in the building. There are endless opportunities to engage as a single person activity wise the property offers during holidays especially which is really nice and unifying. Don't let a great property be mislead by the tiny minority of a huge population resentful enough to stigmatize with a 1 star review purposefully spouting resentments out of anger that aren't fact checked. I don't have any motive or loyalty to owners or employees, meaning this is an honest review of a resident who has never thought in the past to take the time to thank a place. When residents take the time to review accurately currently residing there with many friends who loved it as well it means it's a great place to live. There will always be people with one star reviews that skew the average esp in large communities. It's also so clean and fresh so you don't have the nightmare of moving in to then encounter pests like some older places where flooding or lack of upkeep causes spiders or worse. I haven't even seen so much as an ant here. The location as a Nashville Native is unbeatable and unlike a lot of Nashville properties, the Cleo is a safe place to live with building security unmatched elsewhere. I came to the property due to 3 friends who rented here for years and love it. When many places promise a great living experience without follow through it's great to not be mislead so much so I am taking my time off to write a review. I'd remind anyone looking at reviews to be mindful that people are most motivated to review apartments when they have a resentment. It's a bit different than other reviews like a restaurant. The vibe here is really positive and personable. It's again just been so refreshing whether I'm walking my dogs around the property or going to the best gym I've seen in an apartment. I work nights so that's usually when I'm walking my dogs and I feel really comfortable out and about. The security guy I talk to is also really nice. The office also keeps us up to date on anything we'd need to know. It's quiet during the day and night so a welcome place for those with any schedule of sleep. It's nice to be able to walk my pups at night with such a beautiful neighborhood bordering the property. Also there are cameras helping keep everyone safe. The garage has so many spaces to park and plenty of guest parking. It also has a gate system that prevents people from getting in on foot or driving in as well as locked key doors after passing through the gate that's the most secure I've seen in any Nashville apartment. One time a car followed someone in and the office let us know when my last place in Belle Meade had real crime and instead of informing they'd downplay it so it was unpleasant bc they didn't care. Cleo property is one of very few nashville properties where a parking garage doesn't have people who don't live there "hanging out" due to management that isn't paying attention. Trust Nashville Native reviews when apartment hunting instead of misleading places with fake 5 star reviews. Really grateful to live here. You will be too.

DO NOT LIVE HERE - Terrible Management and Nightmare Experience…read more Living at The Cleo East Nashville (now under Willow Bridge Properties) for two years was easily one of the most stressful, infuriating, and disappointing experiences of my life. Don't be fooled by their attempt to "rebrand" with new management - the issues run far deeper than a name change can fix. Here's an honest account of my time leasing here. 1. Rude Management and Awful Communication Katie Johnson, the Assistant Property Manager, was consistently rude and unprofessional in her interactions with me. Every time I brought up concerns, she made me feel like I was the problem, rather than addressing the issues caused by their disorganized staff. Bridget McClarin, the Business Manager, was equally dismissive and condescending, taking zero accountability for her team's mistakes. When I tried to renew my lease in Fall 2022, I toured a new unit and was told by a staff member to wait until Monday to finalize everything. By Monday, I was told the unit had been taken because "multiple people applied at the same time," and the system bumped me to a different (less desirable) unit automatically. This happened because of THEIR guidance to wait, and neither Katie nor Bridget took any responsibility. Instead, they spoke to me as if it was my fault. 2. Wrongful Charges and Unethical Practices Throughout my lease, they repeatedly slapped me with unjustified charges. Move-Out Nightmare: During my move-out walkthrough for my old unit, the maintenance manager assured me everything was fine - no charges. I took photos and videos to document the spotless condition of the unit. Days later, Katie and Bridget conducted another walkthrough without me and charged me for issues that didn't exist. When I raised this, they claimed the maintenance manager didn't "document" his walkthrough, so they refused to honor his word OR mine. Unjust Fines: On another occasion, I left an item outside my door for less than 12 hours for a buyer to pick up. Without any warning, I was fined $100. It wasn't until I argued with the office that the charge was reversed - after hours of stress and wasted time. AutoPay Disaster: They added that same $100 charge to my rental portal without notifying me, which caused my AutoPay to be rejected two months later. Instead of resolving the issue, they locked my account, added late fees, and demanded I bring a cashier's check in person - all while I was traveling internationally. They refused to accommodate my situation, even though it was THEIR error. When I returned, it took endless emails, phone calls, and arguments to get the $100 removed, but I was forced to pay legal fees they sent me to collections for, which they refused to reimburse. 3. Move-Out Scams When moving out of my second unit, I thoroughly cleaned and documented the apartment, ensuring there were no damages. Despite this, they still charged me for cleaning and maintenance fees to "prepare the unit for the next tenant." It felt like they were determined to take $200-$300 from me no matter what. Why bother cleaning when they'll charge you regardless? 4. Constant Stress and Money-Hungry Practices Living here felt like a constant battle against management's incompetence and greed. They care about one thing: extracting as much money from tenants as possible. It didn't matter if I had proof or valid complaints - they always found a way to make everything my fault. Final Recommendation: AVOID AT ALL COSTS If you value your sanity, do not lease here. Willow Bridge Properties may have taken over, but unless they've replaced the staff, policies, and management practices, nothing will change. Expect rude managers, unjust charges, and an uphill battle to resolve any issues. Do yourself a favor - look at nearby complexes like MentorCent Apartments, which are better managed, have cleaner amenities, and are more respectful to tenants. 10/10 DO NOT RECOMMEND The Cleo East Nashville. Save yourself the stress.

This place is decently priced and has a very industrial style inside with exposed ventilation…read more Makes for a pretty cool rustic looking apartment. Hardwood floors to boot. Living here has definitely been different for me. I never thought I'd live in Nashville, but being in Berry Hill at Gale has made the transition easier. Miss Rebecca (leasing agent) has such a sunny disposition. She's so warm and welcoming. Christian and the maintenance crew has been on top of everything when needed. They are both very skilled and efficient at what they do.

I lived at Gale lofts for a little over two years. I was unable to actually tour the unit prior to…read morerenting due to Covid but I absolutely loved my time here and will miss living here tremendously! Gale is just a short walk to 12 south- which the location is what sold me in the first place. Maybe an 8 ish min drive to downtown it really is the perfect place to live! Also, Annie and Adam are rockstars and keep the entire complex running as smooth as possible.

I cannot say enough about the new management and maintenance staff at the property. It has been way…read moretoo long since the community has been this clean and well taken care of of. Thank you to Malcolm and his entire staff!

Living at The Knox at Metrocenter has been a great experience. The apartments are modern and…read morewell-kept, the amenities are always clean, and the staff is friendly and responsive. Plus, the location is super convenient. Highly recommend!

I love The Residences at Capital View! The area is terrific and very walkable, and the building is…read moreclean, with an excellent, friendly, and professional staff. I especially loved working with Patti, one of the leasing agents here. I've known her as a resident for several years, and she was invaluable and savvy in helping me renew my lease this year. The maintenance staff, including Moe and Ryan, and our outstanding concierge, Stanley, are accommodating, upbeat, and seem to enjoy working here, which adds that extra special touch. Thank you to everyone on the team for all that you do! I highly recommend moving here!

Unfortunately, our experience at Capitol View has been extremely disappointing, leading us to not…read morerenew our lease and jump at the opportunity to leave. Our first issue with the building started when we first moved, when we discovered a significant roach infestation in our original apartment, which ultimately required us to relocate to another unit within the property. This experience was traumatic and unacceptable for a "luxury" apartment. However, even with the roaches, the worst problem capital view has is the management. Over Labor Day weekend I saw a man hiding in a stall in the women's locker room, which led me to telling management about the incident. Given the nature of the incident, we expected management to conduct a thorough investigation, address any security vulnerabilities, and clearly communicate what steps were being taken to protect residents. Instead, the first response I received from management, who is still employed there, was that "they would not have been liable if anything were to happen to me." Regardless of the fact that this statement is blatantly incorrect, that type of response is extremely inappropriate in a situation like this. Management chose to take zero steps to mitigate a potentially dangerous situation, such as installing cameras in the hallway outside of the locker room or installing a lock on the door. They also misrepresented the steps they claimed they were taking to address the issue. We discovered this by asking security whether those measures were actually being implemented, and security told us that they had never even been informed of the incident. If that were not enough, management then told residents that I was lying about the situation when those residents brought their own concerns to management regarding the same issues. They also claimed that they did not see a man on the cameras, while, in the same breath, telling me that there were no cameras in that hallway capable of showing who was entering or exiting the women's locker room. These statements are directly contradictory and further demonstrate the lack of transparency and seriousness with which management handled the situation. Between our experience with the pest infestation, having to relocate apartments, and the subsequent handling of a serious security concern, we ultimately lost confidence in the property and its management. If you're considering renting here, I strongly recommend looking elsewhere. Residents should be able to feel safe and confident that serious concerns will be taken seriously. Unfortunately, that has not been our experience at Capitol View.

I recently moved out of crossroads a few weeks ago. I have nothing but fantastic thoughts of this…read moreapartment complex. The building is clean, well kept, and nice feeling. you can find that all over though. Where this building really exceeds the completion is the people who work there. I can't say nice enough things about Heather, Emma, and Thomas who work in the office. They're some of the most lovely people I've ever met you genuinely care about you and your experience with them. Ask any resident and they will say the same. They all deserve raises. 10/10 recommend!

Just moved in at the end of June and I love it! Mary Ann, Heather, and Emma answered any pre-lease…read morequestions I had quickly and thoroughly. And I had a lot! Everything has been great after move-in as well! Hunter and Bryce are also extremely helpful! And everyone is so nice!