Super kind and helpful. Reliable products and service. We had our newer washer and dryer installed…read morethe next day after purchase at a very reasonable price. We even found that we needed an electric instead of a gas dryer during installation and they exchanged for us!

I found the business on Google & came because of the reviews!…read more We really needed a new to us Dryer (ours was 15 years old and kept going out). We had gone multiple places and couldn't find anything that really was within our budget and in good shape. We stopped in here and was created by the owner, he showed us a few dryers that were in great shape and well within our price range. My husband spotted this washer & dryer set and said- well might as well just upgrade. We talked to the owner- he offered to bring it to us THAT SAME DAY! We were in no rush, so we opted for just a couple days later. He delivered, unloaded & even helped my husband hook it up. He also hauled our old ones away! Hands down some AWESOME customer service! The washer & dryer are in great shape and go so well in my laundry room. I am so happy with them! It also came with a warranty & the owner said there is even a repair warranty too! 10/10 would come here again for our next appliance needs!

I called four other appliance parts stores looking for a washing machine drain pump. No one had it…read morein stock. It could come in anywhere from one day to 3 weeks. Prices were $123 up to $187. I called All Appliance Parts and they had one in stock for $59. He said to bring in my old pump to test it. He said he didn't want to sell me something that I didn't need. He tested it right there and showed me the odd noise showing that the pump had failed. Not only did he have the right part, in stock, at the best price, he gave me a military discount on top of that. I got home and installed the new pump and it's working just fine. I just found my new favorite appliance parts store!

No frills place with a very knowledgeable friendly guy running the counter. Worth the drive to get…read morethe part. Thank you!

We went to Grand Appliance today to look at refrigerators. The sales staff was nice and informative…read morewithout being overbearing. It was a good experience from just browsing all the way to purchasing. I would certainly recommend them to neighbors over many other big box stores that have hidden fees. All of Grands pricing was up front.

Carolyn Heery was excellent. She did research for us and we found exactly the stove we needed…read morethrough the help that she gave us. She was excellent and the price was where we needed to stay within our budget. we would highly recommend the grand appliance store to our friends.

No Show - Unprofessional and Disappointing Service…read more We had a scheduled service within a confirmed time window, but no one showed up -- and we received no call or update. I had to follow up myself just to find out what was going on. We requested the first available appointment, yet they couldn't even commit to or communicate a time slot. Completely unprofessional. To make matters worse, this company was assigned through our stove manufacturer, and the appliance is still under warranty. This reflects poorly on both the service provider and the manufacturer. We expected better coordination and accountability.

Got a nice ding in the door of my newer LG refrigerator, of course right front and center. Covered…read moreit with a magnet for a while until I decided to see if it could be repaired. I contacted LG customer service, which referred me to a Mr. Appliance location out of town. That employee referred me to this location. I called and got right through, setting up an appointment for my preferred date and time. I was texted the day before with a time window for my estimate. Jacksen, the tech arrived at the predetermined time. He was quite friendly and explained that pulling the dent out probably would still leave a spot. He gave me the repair options and eventually quoted me a price for a new door. Still less than a new refrigerator...and frankly, I like mine so I want to keep it! He did mention due to shipping delays. It could take up to six weeks to receive the door. No problem, magnet went back on for a disguise In the meantime. I was contacted around 3 weeks later and my door had arrived! Jacksen came back with a partner to install. They were prompt and even cleaned up after themselves! I did have one minor issue with the divider between the two doors not closing correctly. I called the company once more and Jacksen came back to adjust. He took maybe ten minutes to fix the issue, and again was very friendly and knowledgeable. I'd use Mr. Appliance again (although I hope I don't need to for awhile)!

This store reminds me a lot of Big Lots. I've been here a few times and each time, I leave with…read moresomething good. This time around was a Cricuit Joy for $79.99. Make sure to sign up for their rewards program.

WHERE IS THE NO STAR RATING? Cashiers, all new (rude)! Three since June 2025; bark orders at me…read morethat they don't have coupons on the app? One "cashier" attempted to grab my phone- as they seem to hate their job, you, & life in general. Sorry not into abuse to save money. We all get it; things are very bad today- pouring gasoline on customers who are paying for you to abuse them- NO THANK YOU! Brand has gone downhill, like all retail experiences today. It's like shopping at a downtown Bus station. Your employees seem to think CUSTOMERS are their employees, in how they talk their aggressive reactions... Angry cashiers exhibit angry behaviors. Uncomfortable at best- Dangerous at worst: I will not go to this location (not sure if I want to try others0 gas prices high and most likely this is a company culture GREED rot.

this family owned business is amazing and they know everything about all appl. and they repair them…read moretoo and sale nice used appliance. very professional and generous family and staff. their used appliances look new and work like new.

If you need an appliance and want to buy used, this is the only place in Indy I would do that at!…read moreTrustworthy and good value!

We had Captain Appliance Repair come out to work on our dishwasher. They came by, assessed the…read moreissue, and gave us a fair price. The dishwasher is running like new, and the tech who fixed it was on time and professional. It's not fun when an appliance needs fixing, but these guys made the process easy. Thanks!

Just had Salem from Capitan out to look at a problem with food freezing in the fridge section. He…read moreexplained and offered solutions I can accomplish on my own. He did not try to upsell even though I would be a perfect target. If anything arises with an appliance I will definitely call Capitan.