I was stranded in a terrible snowstorm and had to leave my Honda Civic in the nearby Park & Ride. I…read moreneeded 4 snow tires and had to have them installed on a Saturday. They ordered the snow tires immediately and installed them Saturday morning. While installing the new tires they noticed I had 2 all season tires that needed to be trashed. They placed the remaining 2 tires in plastic bags and put them in my trunk - what a thoughtful thing to do! They also replaced a stripped lug nut, which could have been a real problem in the future. I wasn't sure what time I could pick up the car on Saturday and they offered to meet me on a Sunday (they are closed on Sundays) if that could make it easier for me. As an out of towner, I was treated like a local...amazing service and they were priced very competitively with ANY other tire place I checked. I wish I could give them 6 stars....thank you so much!!

talk about deals on wheels- where else can you get an inspected car in good shape for $1000???? and…read morea honda to boot

Do NOT trust them. I…read morehandled financing weeks ahead. When I got into the office, they had change the offer based on incorrect information, and tried to give me *20%* loan. Incompetent and predatory. They swore up and down that this was a reliable car, and would pass inspection for at least a year, probably 2 or 3. It failed less than 6 months later, because of the tires, which I had specifically pointed out. They lied to my face about them being in good condition, and when I brought it up, they said that the *paperwork* said that it wouldn't pass inspection, despite their repeated verbal claims. I also negotiated the price ahead of time. The entire office was *pissed.* When I got there, they clearly thought I was someone they could take advantage of. The woman handling the financing was freaking out, with her boss storming around behind her. They would not let me speak to the owner.

Updating my review to less as I have now dealt with the reported noise as directed by Poulin and…read morediscovered that the problem I reported to them back then was not even resolvable by the method they suggested due to being out of warrantee (by the MILEAGE, which was the case at the time of the sale.) I now have an upcoming bill of over 5K to fix the problem that was there at the time of the sale. I am pretty miffed and will share my thoughts with them directly, but needed to warn others to be careful about TSBs with Subarus... they aren't recalls, but they are coverage under warrantees if the vehicle is technically still eligible. Mine was--just before I drove it off the lot-- so it should have been handled before the sale, to assure that it was within good business practice!

I'm pretty sure the mechanic kept calling me "boy" and they lied stole my money and didn't fix…read moreanything on my car at all..they legit stole my money..975$....BLACK PEOPLE DONT GO TO ROUTHIERS GOTO POULIN AUTO OR BIGRAS

I decided to go to Routhier's late last year because I desperately needed my tires swapped and an…read moreundercoat. They were able to schedule me in quickly, and the price was good. While the customer service is amazing and the staff is very kind, the workers performing the services were not. They rushed the job, scratching my rims and damaging my tires, and they didn't properly undercoat my car. When taking my winters off at another shop, it was put on the lift, and there was barely any remnants of the car being undercoated. My tires were also found to be damaged from when Routhier's put them on. Extremely upsetting! The damage they've done was not worth the money I saved, nor the tears. It took me some time to build up the courage to post this review... This is a family business, and the woman behind the counter was so sweet and caring, but the care for my car was not there :( I will not be going here again.

Bought our son's 2204 Subaru WRX from Eric. He was extremely helpful with any and all questions…read morethat we had about the vehicle. He was also able to work with us a little on the sticker price, which helped when it came time to pay for state tax and license plate costs. He made us very happy with our experience

Do not purchase a used car from Routhier Auto Center…read more I waited over a year to write this because I genuinely felt uncomfortable speaking up, but my experience was awful from start to finish. I bought a Subaru Forester from them that was presented as being in solid condition, with no rust. Within a few months, it failed inspection due to significant frame rust. This wasn't minor wear, it was serious enough to fail state inspection, which makes me question how honest they were being at the time of sale. I ended up taking a huge loss on the purchase. Beyond the condition of the car, the buying experience itself was unpleasant. I felt talked down to and patronized throughout the process. The salesperson, who may have been the owner, also made unsolicited pro-MAGA political comments that made the environment even more uncomfortable and unprofessional. Looking back, I regret not trusting my instincts and walking away. I would strongly encourage others, especially women and people of color, to be cautious and consider taking their business elsewhere.

Always Great Service! The service requested was to replace…read moreall tires and spark plugs with an oil change on my Tacoma. I scheduled my appointment with Brittany who patiently listened & documented my requests. She helped me to find the correct replacement tires to suit my needs, and ensured the correct date and time of my appointment. Her communication skills were very professional; she effortlessly repelled all distractions and offered me her attention which allowed for me to walk away with confidence that my appointment would address my requests. The day of the service provided a faster turnaround than I had expected; they had my Tacoma on the lift quickly, the mechanic made sure to communicate during and after the service of the progress and findings, and the overall end costs were well below what I was anticipating. Once again, Routhier Auto Center delivered upon my expectations with ease! My drive home from their center is always smooth and satisfying, and I will always boast to have an awesome auto center that takes great care of me and my truck!

Joe is insanely helpful and literally the best helped my boyfriend get into a 2019 with a low down…read morepayment and warranty and the car is in great shape will definitely be going back for any of our future cars

Bought a new to us truck from them, I would never recommend buying a vehicle from them. We got it…read morehome and the check engine light came on, it had a broken u-bolt for the axle and the 4wd high doesn't work. I called and asked if they knew anything about it they claimed they had no idea and if I wanted them to fix it I would have to pay because there was no warranty. no warranty is fine but I was not impressed with all the issues it had and the fact that they cleared the check engine light.

I had a great experience buying my first new Ford F150 from Ben in the sales department. He…read moresteered me in the right direction of the exact model I wanted even though I wasn't sure myself. I got a great trade and the lowest price after looking at the competition. I love my truck. I highly recommend anybody looking for a vehicle to see Ben at Heritage.

I took my truck to be fixed and they did a great job. I highly recommend them for all my trucks.read more

Very polite and do great work. They are some of the best in the business and go above and beyond!read more

They saved our family's vacation when we got flat tires on I-87. Tow was prompt, fees were very…read morereasonable, work was completed quickly. They could have gouged us, considering we were in a desperate situation, but they didn't. These are trustworthy people.

Always friendly and helpful. Good people... Fair prices and always willing to go the extra mile!…read moreAnd the best part so trustworthy!