Today I went to Pride Auto for a diagnostic check because my car was hesitating at start-up and the…read morewarning lights were staying on. I have never been treated with such respect and care. My husband recently passed away, and I truly did not know what to do or where to begin. From the moment I arrived, they were considerate, patient, and understanding. I felt genuinely supported, as if they had taken me under their wing during a very difficult time. They addressed my concerns promptly, clearly explained everything, and fixed the issue. I will be trusting Pride Auto with my car from this point forward and cannot recommend them highly enough.

I am not writing this review seeking any monetary resolution. I'm sharing this experience because…read morethe fear tactics, story changes, and manipulative behavior used by the shop manager Josh to cover what was likely an honest mistake at the time. What started as a simple oil change on my 2023 VW Atlas at 55,800 miles turned into a $500 bill and one of the most unprofessional customer experiences I've ever had. During my inspection, Pride flagged both my front and rear differentials as contaminated, showing me photos of fluid samples in paper cups. They told me the fluid was too dark, warned me it could cut my car's value in half if I wasn't under warranty, and said it was a VW-only service they couldn't perform. They told me to get to a dealership asap and to not delay. This was a Friday at 5:30 PM. I was at VW when they opened Monday at 8:00 AM. VW informed me the fluid in question is gear oil. It is naturally dark. That is its normal color. Pride created urgency and alarm over fluid that was behaving exactly as it should. The rear differential service I had done was based solely on the concern Pride raised, which VW confirmed was unfounded following the inspection Pride themselves recommended. As for the front differential, Pride accessed it during the inspection and compromised the plug in the process. VW informed me that once that plug is removed, a fluid service is mandatory with no option to decline. I was forced into a service on a component with no documented issue, solely because Pride accessed a system they admitted they couldn't service and didn't have the parts or fluid for. When I called to understand what happened, shop manager Josh was condescending and dismissive, telling me he was "glad VW serviced what was obviously a needed service." It wasn't due for another 4,200 miles. He then left a voicemail insisting they did nothing wrong, that the dealership was screwing me over, and asked me to remove my review before I had even posted one, as I was still trying to understand what happened. He claimed they only accessed the rear via a check plug and never touched the front. He then texted me claiming the front differential is sealed and that VW was selling me an unnecessary service, while embedding Pride's own inspection report in that same text showing a photo of front differential fluid in a paper cup labeled as contaminated. I replied asking "How'd we get this for the front?" He never responded. There is no innocent explanation for how Pride obtained a fluid sample from a system they claim they never accessed. Either they accessed it without the knowledge or equipment to do so safely, or they fabricated the finding entirely. What pushed this from frustrating to unacceptable: I never told Josh which dealership I went to. He called every VW dealership in the Denver metro area until he found the one I was at, then called and berated their service staff. VW confirmed this to me directly when I picked up my car. Josh claimed VW was ripping me off. If that's true, why was my entire $500 bill limited to servicing what Pride should not have accessed? On top of everything else, Pride flagged my battery as failing and recommended a nearly $400 replacement. VW tested it and confirmed it is in perfect condition. Not a single additional repair was recommended or sold to me at the dealership. I have the inspection report, voicemail, text exchange, and VW invoice to document.

I recently checked out if I could get my oil changed without an appt. , or spending a lifetime…read morewaiting for one. I called many places (unnamed) to find out that - in all... it would not happen in Castle Rock. I then called Dan ; a very cordial and friendly man who actually sounded like he would like to have my business ! He has won my devotion to the grease monkey. I will change my oil here from now on. Gratefully, Roger Barnes Castle Rock, Co.

Although the service was good Grease Monkey is now doing a disservice to its customers. I use…read moreMobil One Full Synthetic Oil and when I checked the sticker they put on my windshield it shows only 3000 miles till my next oil change. This is ludicrous as it should be 5000 miles between changes with Mobil One, which can go to 7500 to 10000 miles between changes. Another example of shrinkflation at work and corporate greed. At better than $100.00 for an oil change you would think they would want their customers to get the maximum use between changes. Shame on you Grease Monkey.

Popped in for an oil change on a Friday afternoon. The staff were extremely friendly and…read moreknowledgeable. The service was quick and reasonably priced! Would definitely come back. Plus 50% off for healthcare workers this month! Wooo!

Last minute oil change by them resulted in 1000$ worth of repairs cause hey cross threaded the…read moredrainplug. Had to have entire pan replaced. No refund or reimbursement cause I had the work done elsewhere... but they can't do a simple oil change why would I trust them to torque bolts back into my engine block? That's a risk I can't take, I depend on my car, and stripped out bolts in the engine block would total it.

Hey, I wanted to share some feedback about my recent visit. My dad and I have been coming here for…read moreyears and have always had great experiences, which is why this stood out. During my last visit, I wasn't informed that the oil I usually get was out of stock until after my oil had already been drained. At that point, I felt like I didn't have a choice but to go with a more expensive option. Originally, the service would've been around $50, but instead it ended up being close to $90, which was a pretty big and unexpected difference. I completely understand that inventory issues happen, but it would've been really appreciated if I had been told beforehand so I could make an informed decision. I've always trusted your service, so this was frustrating. I just wanted to bring it to your attention and hope it can be avoided in the future.

I have been coming to this Lincoln & Parker Rd store 687 location in Parker for the past 5 years…read morefor oil changes, filling my tires up with air & headlamp restoration. Everyone has always been friendly, helpful, listening to my needs & giving prompt service. They have been honest, I appreciate their checking what services they recommend for the mileage I have, and also that they do not pressure me with selling those services. Today they replaced my license plate lightbulb that was out, which I didn't even know they checked for! I have always had a great experience and highly recommend them.

We've taken a few different cars to this shop. They're fast, great communication, and do the job…read morewell. We have had a warranty repair for a coolant leak and no questions asked, they fixed the issue at no cost. We've also had them do some exhaust work (cat converter), alternator replacement, water pump, oil changes, diagnostics... we've used them a lot. The only issue I have is their cost for parts. They will do the repair using customer parts, but no warranty if you go that route. If the part fails, that's on you... But, they literally charge 2x retail for the parts they have quoted me when doing repairs. At least that's what I've found when checking on parts they've installed for me. I understand shops need to make a little love on what they install, but they seem high. We all have a choice and I chose to pay them more to do the work so I didn't have to. If you need a reliable shop that does good work, and you don't mind paying a little extra, they're good. Will they recommend stuff for preventive maintenance and try to upsell you? Yes, of course they will, but they've never recommended something to me that I wasn't already expecting. No complaints, I'm just whining about their parts pricing, which is why I only gave 4 stars.

I called this morning and spoke with Nick who let me know how they perform a break job and how long…read moreit would take. They replace the rotors and do not machine them which in the end makes the most sense Nick told me how much the job would cost including their total inspection of my vehicle. The value I received and the work done for what they charged was a great deal. They are professional in their approach and very personal in their delivery they are very transparent in performing the work and letting you know the progress. Need some work done, then come see NICK PROCTOR at Service Street you'll be glad you did.

These guys are efficient, friendly, and do a good job. I always use them for my oil changes (when I…read moreremember to do them). Even better, I got a flat tire near there on a busy Saturday, and pulled into their parking lot to call for help. I was alone with two kids, one of whom was a screaming baby, and it was a crappy situation. The SECOND I pulled into the parking lot, an employee ran over to my car and said "why don't you take the kids inside and I'll put your spare tire on for you." They're not a tire place, and they didn't know I was already a customer, but they still rushed to help me with an emergency, and that saved the day for me. Took them about 5 minutes, and they did it free of charge (I wouldn't have even thought to ask them--they just volunteered to do it). Thank you so much to Tom/Tommy and the younger man who helped him this past Sunday. Dave was also very kind. I promised I'd bring them back donuts, but by the time I got back they were closed, so I'll bring them next Sunday! You guys are like superheroes.

Came in for a simple oil change today and along with an oil filter. I pulled up nobody helping just…read morestaring at me as i parked my car away from the bay. I walked in and the first thing that was said to me "Here for an oil change go ahead pull up to bay 1." After making me walk back out and re park my car into a bay, they immediately had my car sitting for 10 minutes with 3 open bays. My car then was moved to a whole other bay that they had moved the car to which wasn't the one they told me to go to. My car was then brought in and watched as the "certified" mechanics couldn't figure out how to open my hood for 3 minutes. After waiting for another 30 minutes, my car was finally done after being immediately turned on and gaving the engine being revved and held for 12 seconds after immediate turn on and then immediately turns it off. RIP MY ENGINE. After they messed up everything the head of the store tried to up sale me on, "Filling the car all the way with oil", which i thought was supposed to happen. Then was told by the same person who told the person infront me who drove a KIA that not only there car but my car, had to be acquired with a "special filter, that involved paper." Yeah wow I feel like i'm losing brain cells. Will never be taking my car here ever. Everybody is inexperienced and nobody has good customer moral support. They are greedy thieves. Please take some advice and never bring your personal car here for your pockets sake and your mental health sake, and for your cars sake.

I give them 2 stars because the oil change was good. Other than that nope. NONE of the employees I…read moreworked with are employed there anymore. They told me if I got x, y and z my car would be fixed. No more noise from the back end. Didn't even notice I got a battery $427, and instead of just 2 brake pads I now had 2 new rotors as well (originals fine) extra $235, an alignment at $130. When it started making the exact same noise I went back. Was told it's cold so wait till summer and for parts to break in. Went again same answer. NO record of discussions. Last time manager said They discounted the bill so it's like I never paid for the extras? I paid thousands for fix something that wasn't fixed. He blew me off. Then tells me oh it is actually this that's wrong not really what you paid to fix. Showed me on a paper in a notes area where other fixes were discussed when it absolutely wasn't. The main person I dealt with was fired. No tmi, had a good convo about life events I was going through that had affected my brain. In any case, $3000 some odd later, the manager blew me off. Wouldn't listen. No proof bc all employees were fired since then. They didn't document anything discussed at any appointment. Just what they "should be " for the businesses wallet. Literally said he has a business to run and doesn't have time for this and walked away! He was demeaning, condescending, rude, unprofessional, and what those employees did was reckless and he treated me as though he knew better because I'm just a woman. I'm not kidding, I felt like I was thrown back in the 1950s.. I wanted my money back to go elsewhere to get it fixed properly or they fix it properly for free. Nope. He laughed. His way was the truth. What's on paper. Truth. Undocumented truth, doesn't exist so it never happened. That's it. I signed not even seeing this extra stuff. I was under duress due to what I cannot mention here. Whatever you do, if you need any big repairs, don't go here. There are a lot more reviews like mine elsewhere. If you want a basic oil change, you're fine. Update: I forgot to add that that new battery got? It died last night and had to get a jumpstart in a parking lot at 9 o'clock at night. Other batters last me at LEAST 5-6 years, this one just a little over a year! Now I'm nervous to go out and I'm too scared to go back to the business. I can't afford to take it somewhere else to have it tested, and God forbid replaced.

My daughter took her car to the first location to have her car looked at and after their running a…read moretest came back with a valve, $600. She has them repair, leaves, the car is still having the same issue. Takes it back and replaced with ford part and said no other issue. Leaves and same issue. She takes it to one of their other location just to see if better. The other runs diagnostics and comes back with $6,000 bill?? she calls the first location and they tell her they talked to the second location and now it's $1,500?! This experiance does not make you feel that you can trust this place. Now she's $600 out of money she doesn't have with a lot of dishonesty !

Frank knows what he is doing and takes the time to explain what actually needs to be done to repair…read moreyour car. He doesn't try to up sell work or repairs not really necessary. He warranties his repair work and honors the warranty. You don't have to schedule appointments weeks in advance as in too many dealerships, but you can usually get in within a day or two. His prices are generally better than dealership service prices and they are not the cheapest either.

They sold me a lemon. I have spent thousands of dollars getting it fixed. I'm still in disbelief of…read morehow they let me pay them cash, and drive off the lot in a broken car. Please do your research.