My experience with this Firestone location has been the most unprofessional, costly, and stressful…read moreautomotive ordeal I have ever encountered. It began with a cylinder 6 misfire, which they addressed by installing new ignition coils and spark plugs, along with routine maintenance such as brake and coolant flushes. Shortly after these services, my Jeep overheated, and I was told it happened because the cooling system had an air pocket from not being bled properly. Soon after, it overheated again and I was told I needed a new water pump. When the overheating continued, they replaced the thermostat. Throughout all of this, the check-engine light kept returning, yet no one could give me a clear or consistent diagnosis. Between June and September, I returned repeatedly for the same issue. Each visit came with a different explanation, missing documentation, or incomplete diagnostics. I spent nearly $3,000, and the problem was never resolved. The ongoing failures resulted in sludge buildup inside my engine, and my warranty company has now denied over $10,000 in necessary engine repairs because of the resulting damage. While my Jeep was in Firestone's care, rodents chewed through my wiring, costing me an additional $1,200 at the dealership. When I asked the mechanic, Faustine, what the white cotton-like stuffing was under my hood, he said he did not know. When I asked the office manager, Mark, to document the rodent damage, he told me he "could not document it" and to "just video it." I even requested a third-party review, the findings were that my car failed a block test, I had 2 blown head gaskets, they used the report to say they did not cause the damage." John did attempt to help by offering free services, but those attempts only made the situation worse, not better. In the end, I was left holding the bag. After everything, senior claims manager Michael J. sent me this statement: "As the wiring damage appears to have happened after the vehicle was essentially abandoned in our parking lot, we are not assuming liability. The refund for the coolant services (services that your car would have needed regardless, by the way) that we have already offered can be used to help pay for any further damages. At this point you have our full and final offer and this file is going to be closed pending receipt of the signed release form." To make matters worse, at no point has anyone called me, even though I requested a phone conversation from the very beginning. Every response has been through email only. I called Nick, who I was told is Michael's boss -- no response. I even called the President's number that I was given -- still no response. Not one person has picked up the phone to discuss the thousands of dollars in damage caused under their care. Firestone offered to refund only the "related services," but only if I signed a waiver promising not to leave negative reviews or hold them accountable. That is completely unacceptable.

This Firestone is always my go to. I've spoken to John, Mark and i've been able to talk to their…read morelead tech Faustine, all three of them are very professional and very helpful i always go to them with any of my car problems their services always great and the work is amazing. They value a customer and their experience

I struggled with fixing by myself my power window on a 2007 Dodge Gr. Caravan. I had given up and…read morethought it would be too expensive to have a shop do it. My son-in-law recommended Taylor Bros mobile service. They came to my house and gave a great quote for the window and a non-functional electric lock. They returned a few days later and did the work expertly and quickly. The window and lock work flawlessly. Thanks Taylor Bros.! Taylor Bros Mobile Automotive Repair (303) 909-6864 https://taylorbrothersautomotive.my.canva.site/

From the owner: At Taylor Bros Automotive, our mission is to redefine the standard of automotive service by putting…read morehonesty, skill, and convenience first. As a mobile team, we deliver expert repairs to your location — saving you time, stress, and towing costs. We treat every vehicle like our own and every customer like family. Whether it’s a quick fix or an in-depth repair, we believe in transparent communication, fair pricing, and getting the job done right the first time.

Idk how to detail it but everything just great, been here a lot of time…read more I won't comment and giving stars to early, i was thinking maybe just only couple times they did great job but... hey.. they are keep it real till today, everything just great, and so far just perfect for me! Will be pleasure to recommend this place. No wonder they stay at 4.5 stars!!

Fantastic Experience!! I highly recommend using Les Schwab and working with William Benner the…read moremanager. I purchased my tires here and their service and warrantee are outstanding. How refreshing to be treated politely, efficiently and honestly for a change! Since my tire purchase, they have replaced a tire (for no charge) that I had driven on while going flat and saved me a rear brake job ($300) that the dealership recommended that I needed...I am SOLD! I will never buy tires anywhere else. THANK YOU! N Marie

The store manager, Sydney, at this location was very helpful and kind. He went above and beyond to…read morehelp me out by calling a previous location of Grease Monkey's regarding a clerical error. Also, this was the only location that filled up my tires with enough air which turned off my low pressure alert on my dashboard. The location on S.Colorado failed to do this last time! Service was great, quick, and effortless. Thanks!

I have taken my car to this establishment for a few years now. The manager is very knowledgeable,…read morehelpful and kind. They are well staffed. I have never needed an appointment and never had a long wait. It's nice to have a place that I trust.

James was amazing. Got me in and out. The team was great. my vehicle back on the road boy what a…read morestress reliever. Highly recommend.

Bad service!!! Technician has no experience!!…read more Low quality tires!!! Changed 4 news tires on my 2025 Subaru crosstrek, they damaged my rim. My care tires size 225/55r18. they've put 50psi on the new tire, tpms waring on. I called em, they told me " some tire required 50psi" -bs-. ask me to came back. I came back, they deflated the tires pressure to 35psi, still not saying they was wrong. Told me come back again to see another guy for the rim damaged.

Excellent service fast and very friendly My car was ready…read moreto roll in a fast manner Thank you Steve and the crew for all the service and letting me borrow one of your I highly recommend this place 2nd time been here and I am coming back for more

I will take all my vehicles here from now on. Great shop,…read moregreat staff. Friendly, knowledgeable and helpful Enjoy the electronic communication

I've been coming to Larry's shop since they opened, always reliable and respectful. No business is…read moreperfect but Checkpoint will always try to make it right.

The Mechanic Shop Teacher at Smoky Hill recommended this automotive shop so I had my 2003 Toyota…read moreRAV4 brought in because I thought the brakes needed replaced, boy what a mistake! I was not told that there would be a Diagnostic Fee which ended up being $75.48, Paul, the service representative whom I spoke with told me my vehicle needed over $1500 worth of work and when I mentioned that this amount was more that the vehicle was worth he was rude and told me to "either fix the car or replace it" and the quote I received was higher than other shops for the same service. What I don't get is why I was not told about the Diagnostic Fee and got stuck paying it to retrieve my vehicle, why the Shop Teacher thought Checkpoint was so great and why Paul didn't just break down the amount for the brakes but instead tried to upsell me for all this additional work! I feel I got seriously scr****!!!