@ Matt... Man that's horrible story... Had a similar situation not as horrific, at another Local…read moreshop! That said, I've been to a ton of these shops in all my years serving and BAM... This place has it figured out! staff is incredibly helpful, they care and mostly they understand the needs of those serving.... Sometimes we don't have the most notice and have to react to changing conditions, the gal's that helped me were on point and delivery was on time! Nice work ladies, hope your boss see's this! Thank you capital awards, Ft.lee, VA! No matter what duty station, I'll be using you wherever in the world I'm stationed!

BLUF: Worst experience ever. I only gave it one star because there was no choice for zero stars. Do…read morenot use this company. I am sure there are lots of better places in the area that can do the same or better work than this place. During my period of time dealing with them, I was actually told on the phone by one of the employees "this isn't my problem." I will start with the passing of my Grandfather in March 2014. He was a veteran and my aunt received the flag that was folded over his casket along with three pieces of brass that were fired during the 21 gun salute at his funeral. I thought it would be nice to have a shadowbox made that would display the flag, some pictures of my Grandfather, the brass, and a few other family mementos. I took all of this to Capital Awards and for the level I wanted, it would cost me $253. I was willing to pay to have a nice tribute to my Grandfather so, that is what I did. I was told on May 7th that everything would be complete in 2 weeks. I was scheduled to PCS on June 25th from Fort Lee, so this fit well within my timeline with some buffer room if there were mistakes. Now the fun begins.... The two weeks went by without any issue and I stopped by to pick the final product up, only to find out it was not ready. This was early in the process so I was not overly upset. They assured it would be ready the next week for me to pick up. It was.....only the background was Army Green instead of Crimson/red and it was single matted (I payed extra for double matting). I was told that the manager took some artistic liberties because she did not have the proper matting in stock. I was as understanding as possible but told them I wanted it redone. Needless to say, it would not be complete before my PCS date. Upset, but unwilling to throw in the towel, I told them to redo it and they offered to mail it to its final destination free of charge. I walked out of the store upset, but not horribly angry. I PCSed on 25 June as planned and got caught up in my move and did not have time to monitor the progress of the project. Sometime around mid-July, I called the store and got a sob story about how somebody had broken into the store and they had to do an inventory and investigators were there, etc, etc, etc. They had not worked on my project, but would get right on it....or so I was told. On August 4th, 3 months after the first time I walked into the store, I received a text that the project was complete and that they were getting ready to mail it for me. Yay, I thought, we are finally going to be done with this. I called my Aunt and told her to be expecting a package.....I waited and waited.....I finally called the store only to find out it was never sent but that they were going to take care of it right away. On August 14th, it finally shipped. Again, I waited and waited.......... On September 11, I received a call from the manager that happened to be visiting the main store in Washington for some training. She realized that my package had been destroyed in route to my Aunt's house and the return address was for their main store in Washington, so that is where it went and sat for the better part of a month. She sent it back to her store to repair and send out again. On October 3, I received another call that they had lost a piece of the brass from the 21 gun salute from my Grandfather's funeral. I had been very patient to this point, but I went off demanding the remainder of my things be returned to me and a full refund. My items were returned on October 8th and I received them within a few days. I was promised a full refund in about the same amount of time. It is now November 17 and I still have not received a refund. Tomorrow, I will visit JAG to find out what I can do legally and maybe even IG since it is an on-post AAFES affiliated service. I have been extremely patient but 6+ months on something like this is way too much of my time to spend. BTW, when I finally did receive my stuff in the mail, I had an entire shadowbox completed within a week with better quality for $50 less.

OUTSTANDING! Service, Support, and Staff Excellent products…read morevery, very well done Their desire to get it right is amazing. THEY CARE! I surely will use them again & again & again. Trust them, they will not disappoint you.

Excellent job on my logo for my business. I would highly recommend. Friendly and excellent customer…read moreservice.

I needed a plaque made to match one I'd gotten from another company, and I needed it in 24 hours…read more While the plaque wasn't made EXACTLY like the other one, they did a darned good job at coming close. In fact, it might've looked better than the original one. AND they got it done within TWO hours of receiving everything they needed from me to make it. My only minor gripe was that it was 3.5 times the cost of the original. I guess when you need it custom and quickly, you can expect the higher price. If the price is always that high, then I wouldn't use Crown Trophy on a regular basis. But in a pinch, absolutely. Thank you, Crown Trophy for coming through when I needed you.

Every time I need a rush order, they are always top notch customer service, the work is perfect and…read morehalf the time I don't know what I want. They figure it out for me though. THANK YOU to the owners and staff for exceptional customer service!!! Kelley Kassay

Great job on a watch I dropped off for engraving. Prompt and Professional…read more Recommended

Always accurate orders and great customer service. I've had shirts made and I'm looking forward to…read morehave other presents made .

We purchase our hunting and field trial trophies every year from Bunkie Trophies. Their customer…read moreservice, quality and pricing are the best in town! C. Kent, Jr

I've tried to be patient with these guys. They've been around just shy of forever, so they must be…read moredoing something right. But they continue to do wrong by me. I'm going on 12 years of trusting them to fill out nameplates on a plaque. It's hit or miss. Every year, I give them my name, my phone number, the title of the plaque, yet they seem to be unable to locate any record of the prior year's nameplate typeface/size. They start from scratch. They make mistakes, forcing me to make multiple trips downtown. The fellows who work there are okay, but the disarray in the store is indicative of their sloppy record-keeping.

I needed something same day and Bruce was accommodating and so friendly! He provided a great…read moreproduct, I will definitely be back. Thanks Virginia Trophy!

So when looking for a trophy shop for my son's team I thought it would be a better idea to find…read moresomeone local so that I could go in and speak with someone about what exactly I was looking for as it was my first time purchasing a trophy. I don't work too far away from Virginia Trophy so after a brief conversation with Bruce over the phone I found my way here. That was last year and I returned this past week to place another order for his new team. Virginia Trophy is a quintessential mom and pop shop. The friendliness of the service is something that you don't find many places anymore. Bruce is warm and inviting and most of all patient. I have dealt with other staff members here and they are just as friendly. There is a huge selection of trophies and all at an extremely reasonable price. If you are on a budget Bruce is making sure you get the best bang for your buck without even coming close to your max budget which says a lot about his honesty. The turn around time is great as well. For a small order he can have it done within a week. The trophies we received last year were great quality and the kids and parents loved them. I am sure we will be wowed when I pick up the new trophies next week. I would definitely recommend Virginia Trophy for any trophy or plaque needs.

Wayne Sheridan, owner and operator, sold me a cheap ball (Brunswick Rhino) for an over inflated…read moreprice. Since purchasing the ball I have used it less than six times and it is gashed up. Turns out it is a polyresin ball, which is soft and does not hold up against the riggors of bowling. I took the ball back and showed Wayne, but he took no responsibility for the problem. I relied on him to recommend a good ball for a moderate bowler. However, he sold me an introductory ball meant for a beginning bowler. It even says that in Brunswick's own we site. Learned that too lat though. Trophies Unlimited is also expensive, charging me about double what I could buy it for elsewhere. I should have done more research before I made this purchase. I would not recommend this company in any way.

Nice folks good customer service honestly no stock on hand for bowling products. I want to support…read morelocal business but he didn't have stock to sell. Awesome business just needs stock.

I was surprised to learn that Jefferson Engraving has a wonderful selection of unique gifts and…read morequality jewelry as well as plaques and awards. They are so reliable and helpful...above and beyond.

Jefferson Engraving is an excellent business especially for awards and plaques. We contracted their…read moreservices to engrave three awards. They have an excellent selection of awards, plaques, and clocks. They are very helpful in terms of helping customize both the engraving and the items. We came in and they were easily able to turn our order around in just over a week. Their selection is wide and could fit a wide variety of budgets. When I left the couldn't find a box for one of the awards which was no problem. Half an hour later they called me to tell me they found it if I wanted to come pick it up. They have a website which is good for contact information and some general other information. If you are interested in seeing what they have available it is best to visit them in person or shoot them an email. I was please with the service they provided as well as the quality of the products and engraving they offered.