Excellent service. The sign we needed came out great! They have excellent costumers service and…read morevery responsive. Highly recommend.

They made my tees overnight and meet me to deliver them. Went above and beyond!…read more Thank You

no issues - have spoken to their customer service dept very helpful when i had questions,read more

We paid our first month, they told us they would deliver trash cans. They never delivered them,…read moreit's been a week and our "pick up day" is here and we still have no trash cans.

@ Matt... Man that's horrible story... Had a similar situation not as horrific, at another Local…read moreshop! That said, I've been to a ton of these shops in all my years serving and BAM... This place has it figured out! staff is incredibly helpful, they care and mostly they understand the needs of those serving.... Sometimes we don't have the most notice and have to react to changing conditions, the gal's that helped me were on point and delivery was on time! Nice work ladies, hope your boss see's this! Thank you capital awards, Ft.lee, VA! No matter what duty station, I'll be using you wherever in the world I'm stationed!

BLUF: Worst experience ever. I only gave it one star because there was no choice for zero stars. Do…read morenot use this company. I am sure there are lots of better places in the area that can do the same or better work than this place. During my period of time dealing with them, I was actually told on the phone by one of the employees "this isn't my problem." I will start with the passing of my Grandfather in March 2014. He was a veteran and my aunt received the flag that was folded over his casket along with three pieces of brass that were fired during the 21 gun salute at his funeral. I thought it would be nice to have a shadowbox made that would display the flag, some pictures of my Grandfather, the brass, and a few other family mementos. I took all of this to Capital Awards and for the level I wanted, it would cost me $253. I was willing to pay to have a nice tribute to my Grandfather so, that is what I did. I was told on May 7th that everything would be complete in 2 weeks. I was scheduled to PCS on June 25th from Fort Lee, so this fit well within my timeline with some buffer room if there were mistakes. Now the fun begins.... The two weeks went by without any issue and I stopped by to pick the final product up, only to find out it was not ready. This was early in the process so I was not overly upset. They assured it would be ready the next week for me to pick up. It was.....only the background was Army Green instead of Crimson/red and it was single matted (I payed extra for double matting). I was told that the manager took some artistic liberties because she did not have the proper matting in stock. I was as understanding as possible but told them I wanted it redone. Needless to say, it would not be complete before my PCS date. Upset, but unwilling to throw in the towel, I told them to redo it and they offered to mail it to its final destination free of charge. I walked out of the store upset, but not horribly angry. I PCSed on 25 June as planned and got caught up in my move and did not have time to monitor the progress of the project. Sometime around mid-July, I called the store and got a sob story about how somebody had broken into the store and they had to do an inventory and investigators were there, etc, etc, etc. They had not worked on my project, but would get right on it....or so I was told. On August 4th, 3 months after the first time I walked into the store, I received a text that the project was complete and that they were getting ready to mail it for me. Yay, I thought, we are finally going to be done with this. I called my Aunt and told her to be expecting a package.....I waited and waited.....I finally called the store only to find out it was never sent but that they were going to take care of it right away. On August 14th, it finally shipped. Again, I waited and waited.......... On September 11, I received a call from the manager that happened to be visiting the main store in Washington for some training. She realized that my package had been destroyed in route to my Aunt's house and the return address was for their main store in Washington, so that is where it went and sat for the better part of a month. She sent it back to her store to repair and send out again. On October 3, I received another call that they had lost a piece of the brass from the 21 gun salute from my Grandfather's funeral. I had been very patient to this point, but I went off demanding the remainder of my things be returned to me and a full refund. My items were returned on October 8th and I received them within a few days. I was promised a full refund in about the same amount of time. It is now November 17 and I still have not received a refund. Tomorrow, I will visit JAG to find out what I can do legally and maybe even IG since it is an on-post AAFES affiliated service. I have been extremely patient but 6+ months on something like this is way too much of my time to spend. BTW, when I finally did receive my stuff in the mail, I had an entire shadowbox completed within a week with better quality for $50 less.

Anne Lawrence has done a wonderful job on ~10 pieces for me. Everything was perfectly centered and…read moreshe selected thread that exactly color- complimented the rest of the piece. I shipped pieces to her and the turn around was very fast. She has a great variety of in-store gifts as well!

This is my favorite store to get something monogrammed. I've been coming here for years even when I…read moremove away and come back to VA. Very quick turn around and very patient.

Absolutely the best! I was a new client and needed a dress altered quickly for my daughter's…read morebirthday. It needed alot of work, but Ann did it all in record time. Highly recommend!! I'd give more than five starts if I could!!!

I went in to pick up my dress for a gala this evening that I needed taken in. Anne couldn't find my…read moredress. Then she tried to assault me by saying someone in my family picked up the dress. I was like who since I had the ticket and there is no one to have done that. I have called several times and she has not found my dress. Now I have to go purchase another dress and she has no words for what she has done. I can't believe this , but I know God will handle this for me.

There's been a shift in ownership over the past few years, and while the previous crew had their…read morequirks (one gent was acerbic, but could take a snapback like a champ), the newer team? Whole different vibe. In the best way. Now it's run by a pair of brothers, their family, a standout gal, and yes, the shop dog deserves their own five stars. The whole place feels like home with sparkle. They don't just fix jewelry, they reimagine it. I've seen them take tired pieces and turn them into something better than the original. Their custom work is next level, and they somehow always match your vision, even when you're not sure what that is. Do you like estate jewelry, modern, classic, curse words? They'll get you sorted. Bring your gold, your diamonds, your heirloom chaos. They'll breathe new life into it. I brought my girlfriend here and they were so kind (as always) that she was genuinely blown away. This is who they are. Kind, skilled, and quietly brilliant.

Old time service and fair prices…read more I was looking to buy a 14k chain. surely not their biggest purchase of the day but I was made to feel like a long valued customer. Been a while since I have done a jewelry purchase. Now I have found this place, I'll be saving to get one of the pieces I saw today!

I called and put the stump grinder on hold gave information to the guy and told him I would be…read morethere Tuesday evening or Wednesday morning and go there this morning which is Wednesday morning and they gave it to someone else after I had it reserved and drove an hour away

Very helpful and gave me everything i needed! The employees were very intelligent with their field…read moreand willing to help! Helped me complete a job i have been working on for months! thank you!!!!

Horrible experience they left a notice on my door @ my home I called them couldn't get in touch…read morewith them for several days then got a hold of them I told them I wouldn't be home till 6pm during the week . the lady assured me they have someone who works at night and they would come and hand deliver me the papers that Tuesday well the man called me at around 3pm and said he was in my area was wondering if I was home I explained I wouldn't be home till 6pm from work he told me ok he will deliver it tomorrow after 6pm . So i get a call from him the next evening he is on his way so i waited for him he ended up going to my old address which didnt make sense when you confirmed my address the day before so he hung up on me and told me he isn't delivering it to me the attorneys can deal with it . I tried to call back this morning he yelled at me and hung up on me.. great customer service NOT!!!!!! Very very rude!!!

I needed a court document mailed to me ASAP and Zack took care of me. Other services did not pick…read moreup the phone or return my call. He even shopped around for the best shipping options. I would not hesitate to use them again.