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    The UPS Store

    3.2 (27 reviews)
    Open 8:00 am - 7:00 pm
    Updated a few days ago

    Services - The UPS Store

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    Reviews With Photos

    Elijah was an EXCELLENT help!!!!!!
    Kalota S.

    I had Amazon returns and Elijah helped me so much!!! Service was fast and the facility was clean and orderly! I would definitely return!

    They do NOT offer notary services per their employees! This needs to be updated.
    Anissa W.

    Every ad they have online states that they do notary services yet they don't. They said that they don't do it anymore as of May 2016. They said it goes for all their stores. Would've been nice to know that before I wasted my time driving here. Had to end up calling a mobile notary. What a life saver she was. Please update your ads!!

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    4 years ago

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    Local

    Thank you for the kind words Bruce!

    Helpful 8
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    3 days ago

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    Local

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    12 days ago

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    Local

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    2 months ago

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    Local

    Helpful 0
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    2 years ago

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    Local

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    2 years ago

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    Local

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    2 years ago

    Fast friendly service. I was in and out of the store in less than a minute. Stress-free.

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    Local

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    Photo of Adam G.
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    2 years ago

    Fast and friendly service . Mission focused staff while still being professional and polite. Thank y'all.

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    Local

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    3 years ago

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    Local

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    6 years ago

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    Local

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    2 years ago

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    Photo of Amy B.
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    33
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    5 years ago

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    Local

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    10 years ago

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    Local

    Helpful 1
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    Photo of Kae J.
    108
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    6 years ago

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    Local

    Helpful 1
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    5 years ago

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    Local

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    Photo of Sam S.
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    3 years ago

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    2 years ago

    fast and friendly team. overall a very acceptable service, especially as hectic as it is this time of year. great job.

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    Local

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    6 years ago

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    7 years ago

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    5 years ago

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    Photo of Dave M.
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    11 years ago

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    7 years ago

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    Local

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    5 years ago

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    7 years ago

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    Local

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    8 years ago

    Staff is always helpful. They try to get customers out the door quickly. Enjoy using their services.

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    9 years ago

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    8 years ago

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    I like that they've worked out the process for returning Amazon packages at UPS Stores.

    Mentioned in 5 reviews

    Read more highlights

    Mail Box Store - untitled

    Mail Box Store

    (9 reviews)

    I feel like I cannot recommend this business enough. I often feel packages and it's so awesome to…read morebe able to drop everything off and one spot and not worry about them. UPS, FedEx, and USPS. I recently went here to get something printed which I didn't even realize they do. I emailed and called as well. They were so nice and let me know they did get my email. With the holiday rush I didn't expect an answer via email so that was very surprising, in a great way. I got an estimate to print something out and I picked it up within an hour. It turned out awesome and they were very good at being able to give me different options and pricing to print the poster that I wanted. Come to find out they actually gave me the wrong price and they still honor the price that they gave me over the phone instead of saying oh sorry it's actually gonna cost more. They did let me know in the future it might be a few dollars more but I just truly appreciated the customer service. So definitely give this place a try awesome and super friendly.

    Really want to thank manager Kera Tavares for her excellent service. On a Friday afternoon, I…read moreabsolutely had to ship some legal documents via FedEx such that they arrived half way across the country Monday morning. Kera said I'd need to pay extra for Saturday pickup from her store (due to FedEx pricing). She was nice enough to recommend I go to to the regional FedEx shipping center on Friday afternoon vs. doing business with her store, as it would save me some serious cash. She even emailed me a link to the regional store so that I wouldn't choose the wrong location on google maps (since I'm not familiar with the area). Thank you for your service, and I'll be back for my other shipping needs.

    The UPS Store

    The UPS Store

    (4 reviews)

    I normally come to this location from time to time. Anyway, tonight I had to do a review about this…read morelocation. So I walk in the store there were absolutely no customers. Go to the counter and I speak this little no good unprofessional employee. He never says a word. I pull up my scan code. I hand him my package. Then he hands me the receipt I say thank you again he says absolutely nothing. A damn MUTE! Really you're working with the public and that's how you treat customers. Does anyone want to do their jobs anymore. There's absolutely no reason why you shouldn't be greeting your customers when they walk in to your business. Hello, Have a great Evening it's that simple. Unprofessional at its finest. And the other employee was standing playing on his cell. So they get paid for what?? Smh

    Overcharged by over $200!!! After shipping a 19.4lb box…read more(24x24x16) with a $10k declared value which typically ships for $156.64 per UPS.com I was charged $371.61 by this store. Per UPS Store Customer Satisfaction, each UPS store can set their own price for insurance which is apparently much higher than standard UPS rates. Buyer beware! I called The UPS Store at 12220 Chattanooga Plaza, Midlothian, VA 23112 and they would charge $223.11, so still over $150 less than this store. All of this would have been fine except for the insistence (incorrectly) of the regular employee, the manager, and (supposedly the store owner via phone) all said "that is the same price you'll get at any UPS". Which is NOT ACCURATE AT ALL. The Manager was short with me and cut me off several times. No one was able to explain the dramatic difference in price. Only that they charge $4 for every $100 of declared value. Which adds up to more than my total ($10,000/$100*$4=$400 for insurance) but package was $329.75 for just the insurance per UPS Customer Service. So really THIS UPS Store charge $3.2975/$100 of insured value compared to ±$1.8125/$100 value at the Chattanooga Plaza location. Lastly, when I asked repeatedly for the store owner, I got more lip and was told to leave before the police were called. I didn't raise my voice. I didn't curse. I didn't use anything resembling foul language. But I was cut off and treated like I was trying to scam them or something. Well I certainly won't be using this UPS Store any time soon. Photos of receipts available upon request.

    The UPS Store - shipping_centers - Updated May 2026

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