Horrible customer service, walk-in's get no notification that there are calls in ahead of time. You will waste your time without an appointment. On the plus you can get offered a beer by the employees while you waste your time. Over 1:30 wasted. read more

This place what can I say, hmmm let me see first of all this place is so welcoming I felt like I been here before! The games were playing on tv, they even offered me a drink wailed I wanted for my "1st haircut in Downey,Ca" and wow I felt so good after my cut I felt so good about my self I had to come back within 2 weeks prior to that! This is my gem. read more

I went in, only to find an entire new staff. I showed the girl a picture of what I wanted, and when she was all done, I got nothing, not even close!!!!! She gave me a basic right out of barber school haircut. She cut off all of my hair! Never again! read more

Addy moved here for all of you that want to follow her from Floyd's. Definitely the best barber I have ever had. She is so kind and will give you the best hair cut. I definitely am a loyal customer and will follow her where ever she goes. read more

I just left the Barber Lounge. Got a hair cut and a shave. I never got a shave before. Johnny was my Barber. Totally awesome. Very relaxing. This just might become an annual occurrence. Thank You Johnny. read more

The Barber Lounge - Barbers Near Me - Downey, California

Place is Dope, Atmosphere is great, yet lack of Customer service skills. We walked in needing 4 haircuts and not one person acknowledge us. 2 Barbers stopped working before closing and got up and left. DO NOT COME HERE IF you have more than 1 haircut needed. Disappointed customer read more

Lousy, disorganized and biased service. Dont waste your time waiting on their couch they will overlook you for their buddies or just play favorites! I walked in around 11:30 am, there are 5 barbers cutting, I then asked to sign up for a walk in hair cut and they said there are a couple of appointments but only 1 walk in ahead of you it will be 30-40 minutes. I ask is there any list i can sign up? and the guy at the desk just says "its cool i remember your face." I sit on the couch and watch TV, patiently i wait 45-50 minutes and see several other guys walk in and get their hair cut, i suppose some are the scheduled appointments. Then at 12:25 i ask the same guy "almost ready?" and now he says there are now 2 walk ins ahead of you the guy sitting behind you came in before you, which he didnt! I argue, "i came in before the other walk in and how the heck did 1 turn into 2 people ahead of me and a 30-40 minute wait now becomes another hour? after i just sat on this couch for 50 minutes!?" I walked out of there went to the mall barber and got helped immediately and they finished with my cut by 12:45. The Barber Lounge is a big waste of time, this place needs a first come first serve sign up sheet like a normal running barber salon. read more

Cool place, the guys look nice enough and they do take care of you taking their time with your cut. The only downside is that if you walk in you will have to wait a while, not a deal breaker since they have 4 big screen TV's with sports. Word of advise, pay cash. They do take cards but they charge $1 fee; the fee goes toward the company that services the transactions therefore you and the shop are loosing a dollar. It's better to pay cash since the shop gets to keep 100% if the money which helps the local economy. I loved my haircut and I will keep going to get my haircut at The Barber Lounge. Good job guys! read more

Went into the barbershop right when it opened with two people in there. They told me I would be next to get a haircut, then I get skipped by 3 people. Then was finally told I would be next again, and at this point I just left. Shitty management when coming to accessing you're "next" read more

I'm not a person to complain but this location is unorganized, i called a day prior to cutting my hair just to make sure I had an appointment set up. On the day of the appointment I got there 5 to 10 minutes ahead of time, once inside the business no barber or person acknowledged me, once my time was up, I got up but they took someone else, I just left the business. I'm not complaining for the hair cut (I never got one) I'm complaining for their service and their lack of attention to customers. read more

My son and I went today great haircuts and good people . I don't ideally like getting haircuts but this is not fantastic SAMs . It's kinda like man cave read more

I decided to keep coming back and I'm really happy to say that this place has improved a lot. George, the manager I believe, is hilarious and the barber I've had the past four cuts - Rene - is a real pro. I recommend this place wholeheartedly and am really happy to be able to give it a 5 star. read more

Great cut! In the Downey area? Stop by here. I walked in and got a low shave fade with a part ..Emily hooked me up. read more

The Barber Lounge - Barbers Near Me - Downey, California

Hard to find and the outside looks old school but once you step inside it's pretty awesome. The barbers seemed chill and the guy cutting my hair was cool. They seem to know how to cut a young mans hair. I'd recommend the place to friends. read more

First time at the shop and I was greeter immediately which is always good. Brandon cut my hair and I was very pleased. We chopped it up for a bit as I enjoyed the strategically placed HD televisions. Any angle I turned I could watch the game. Kudos for that. Good thing Brandon reminded a barber I was next, most shops would have let me wait but not this one. It's a bit pricey but all n all, a full service barber shop. Cut was good, and looks like any barber in there can get down. It's worth the wait and the drive from the IE. I will be back. read more

The Barber Lounge - Barbers Near Me - Downey, California

I've been going here since Jan 2013 and never stopped. Before Jan '13, I always used to just buzz my head, then I decided out of nowhere to start growing my hair. I'm glad I came to this place as my first barber spot. The guys there make you feel comfortable and I always leave feeling confident. Great atmosphere, especially if you like sports. Only gripe is watch out for peak hours because this place can get crowded fast and before you know it, you got like 5 guys before you waiting on your barber. If you have a favorite barber, you should call and set up an appointment so you don't have to wait. read more

Great experience and consistency coming from both Chris and Johnny. Gave them a few short notice calls and with out hesitation hooked me up with a haircut!! Awesome interior going on along with comfortable leather couches for when you have to wait. All in all a great place to get your hair cut. read more

The Barber Lounge - Nice interior. - Barbers Near Me - Downey, California

Everybody here gives great cuts. This is the only place I can trust with my hair. Weekends are usually packed, so don't forget to call ahead. read more

Originally I called in to make an appointment at Alumni Barbers I was stood up when I arrived the location was closed first time customer scheduled on a closed day who does that?... after seeing that no one was coming I had looked up a place couple blocks away BARBER LOUNGE I met a super chill dude named George and he checked his schedule and squeezed me in at 11am I got super lucky they say things happen for a reason I'm happy that ALUMNI was closed cause if it wasn't I would have missed out on the excellent Hair cut George hooked me up with at BARBER LOUNGE they just won my business read more

New customers should NOT go in here! Please stay away from this place! The barbershop is conveniently located next to the bank. I head to the ATM, get some quick cash, and decided to get a clean-up (just the sides) from this barbeshop. Ready with my cash, I proceeded towards the barbeshop. The outside of the barbershop is nice and clean, and the mirror tint always made me wonder what was inside. The tint they use is mirror tint, you can't see inside, but can see outside. I opened the door and step into a lounge/barbershop. The shop layout is really nice. There are flatscreens on the corners, a large comfortable looking leather couch in the center, and beautiful city skyline pictures....all I that was missing was a cigar. Anyways, I take a seat and wait for my haircut. As I am looking around and enjoying the shop/TV, I noticed the prices on the West wall are covered with a strip. That instantly set off a red light in my mind, but I continued to sit and wait over an hour for my haircut. The hour wait didn't bother me. A barber is done with a customer's hair (tappered, semi-designed, edged-up, etc..), and the barber tells the customer, "$15 bucks." Customer pays, he gives his farewells to the shop barbers and leaves. I'm up next. I sit down and ask him to cut my sides. Nothing fancy. I have about a 4 clip all around at the time, and he cuts my sides with a 2 clip. ~15 min later, he is done. He hands me the mirror, the cut is so-so (basic), and I nod my head and reply "okay, cool." I get off the chair, reach for my wallet, and asked for the damage. He replied, "$20 bucks." I looked at him with a "WTF look" and paid. I walked out of this place with my head down, a mediocre fade, and $20 dollars less in my wallet. It is sad to see that these dingle-berries are robbing new customers because they are not aware of their prices, or aren't friends with the barbers. They would rather make a few bucks at the moment, then keep a customer long term. If the barber would have charged me $15 plus tip, then they would have had a reoccuring weekly customer, and would have made WAY more money from me than $3-5 bucks. read more

Per my friends recommendation I decided to give this place a try today at 5pm. DONT DO IT! The guy who cut my hair completely messed me up, so uneven and did not take his time. I tried to have him fix it but I just left because I decided I didn't want him messing it up even more. Looks like I'll be wearing a hat for the next 4 months. read more

It's one thing to wait an hour for a haircut; it's another to come back empty-handed after waiting for so long. These so called "barbers" are more interested in taking smoke breaks and chewing the fat about their side businesses than allocating customers to their SIX Barbers on site. I literally got passed over for two or three people until, with no hint made by anyone (another example of EXCELLENT customer service, of course) until I found out they are by appointment only. Oh, and all the barbers look like rejects trying to join a hipster parade. Screw this place. read more

I came last minute for a haircut and beard trim and George was about to close up and leave but i guess he must have felt sorry for me and was nice enough to help me out. I gotta say he was very professional very nice, very quick, clean and friendly. Great work George and thank you you're awesome. I hope your management realize they have someone great in their team and how rare it is. Definitely coming back for sure. read more

I've been coming here two years. The people that cut hair are pretty good, but also pretty lazy. Theres been plenty of times where I have been sitting there, while other barbers are on their phones are wanting to chat up with other people. My frustration with them is similar to what others have mentioned: No sign in sheet and are very unprofessional...I've put up with it long enough because it felt good to go to a routine shop. But, will no longer tolerate it. I will no longer pay for their haircuts. read more

There was a time when I liked this place. Had a specific problem, with no one wanting to cut hair without an appointment this last time. Not one wanted to assist me in any way, they had a lot of barbers there at the time when this happened. Definitely will not be back ever again. read more

I visited The Barber Lounge for the first time and enjoyed the service. Great location and qualified staff. You will feel comfortable as soon as you walk in. With decore that is contemporary and inviting your hair cut will be superb. Unlike many of the Downey "Hole-In-The-Wall" locations, The Barber Lounge provides quality at level worthy of your service. The cut was $15 plus a $5 tip, I felt very pleased to have found the Barber Lounge. Good job guys! read more

Went here for the first time today. Pretty impressive shop, love the atmosphere with ESPN on the tv's windows all tinted and the AC on. Walked in with no appointment and Jonny cut my hair on the spot no wait and did a good job of it too. I'd definitely come back and recommend it to a friend. read more

Really nice cuts, I've gotten my hair cut by 4 different barbers, I only remember George's name but they all did a great job and give good tips when I wasn't sure what cut to get. I've been lucky to go at non-peak hours. Either way this is my go to shop. read more

Don't go if your new client. They don't make you feel welcome. I went a few times & gave them the benefit of doubt, BUT my experience still suck! Even when I text my Barber he ignored or replied really late. They do have some talented (kid) Barbers, BUT lack of customer service. There are many greatful Barber shops around Downey, so trust me no need to waste your time or money at this place. (Not wroth the time) No manger or real boss to keep them professional. read more

I gave it 4 stars because if you are new and walk in, they tend not to ask what do you need. I guess they assume you either have an appointment or you are here with someone. They should have a sign to make appts or have a designated person asking the new clientele that walks in. Pretty much all barbers do good work. Oh wait, do t bring a mix kid here. They messed up my sons curls lol- other than that.....if you have straight hair, this is the spot for you. read more

They did a fenomenal job on both my boys' hair. One of my boys has long hair and I havent been able to find anyone in 4 years to cut and style his hair...until now. The guys at The Barber Lounge are great and take pride in their work. My boys loved the atmosphere and were so happy with their cuts. We're clients for life. ;D read more

Walked in today thinking I was going to miss the game while getting my hair cut. Not the case. I was pleasantly surprised a by the environment, quality of cut, and those four TVs! Their attention to detail is well worth the 15 bucks for a haircut. I would highly recommend this place to any guy who wants a quality cut. read more

Got a good cut here today. No wait. Lots of barbers doing their thing and doing it well. I think is is going to be my new spot since I need a location close to where I work. read more

Thank you Sandy for my haircut, I appreciate you explaining the differences between a fade and taper lol. I'll be back!

I was back in the lounge once again this afternoon. As with the last time, quality is the main focus and they passed with flying colors.

The Barbers are great and have a great attitude customer service is ok but they do a great job.

This place gives the best haircuts you could ask for. I would recommend everyone to come to this place and get a cut. The barbers are really cool they will treat you as one of their own friends. read more

Walked in no appointment expected to be seated and have to wait but was helped fast very good service and great solid cut well definitely go back. read more

Great cut excellent customer service will return.

I had been to this barber shop several years ago. After moving out of the area for some time it was great to come back and see that the level of service they have has remained the same. Mike is an awesome barber. The prices are reasonable and the cuts are on point. read more