1. The Bark Shack

    1. The Bark Shack

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    Hickory, NC

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    The Bark Shack

    5.0 (6 reviews)
    Closed 8:00 am - 5:00 pm

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    2 months ago

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    Shannon S.

    Thank you so very much for your kind review. Mick is a good boy! <3

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    1 year ago

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    Shannon S.

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    10 months ago

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    Shannon S.

    Thank you very much! Ellie is a sweetheart. <3

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    8 months ago

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    Shannon S.

    Thank for so much! It was our pleasure. <3

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    2 years ago

    They took great care of dog for a week. [[HIGHLIGHT]]They are very loving and we could tell he was super happy.[[ENDHIGHLIGHT]]

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    Shannon S.

    Thank you for your kind review. <3

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    9 months ago

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    Shannon S.

    We love sweet Finn! <3

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    Ask the Community - The Bark Shack

    Hideaway Kennel

    Hideaway Kennel

    3.7
    (14 reviews)

    we have boarded our dogs here many times. they are very clean and I have no worries at all if my…read moredogs are safe and taken care of. they come back unharmed and seem happy. the one thing I would recommend to the staff is that they need to be MUCH warmer. they are very very blah when you come in and it seems painful for them to conjure up a smile. that does not mean they are bad with animals- I would just like the people interaction to be on a more professional and warmer level.

    Never left a bad review for a business but that's about to change. Our dog has been boarded here…read moremultiple times and we've never had an issue until now. The dog was boarded for approximately 4.5 days. During those days , his medication was NEVER given to him. Of course mistakes happen, but what is the reason for answering questions while checking your dog in and filling out an instruction box if it's not going to be followed? Considering it was written down on his sheet and written in sharpie on the clear food container to give him medicine twice daily, I am not really sure how it's missed. Also maybe the fact there is a bright blue medication bottle inside of the food container , might be a clue that the dog is supposed to be taking medication with his meals.....? Lastly on this issue, the employees are instructed to make NO CONTACT with the dog, so the only job they have with our particular dog is to feed him and open the outside door so he can use the bathroom... bare minimum if you ask me:) but of course things can be missed and mistakes happen. Onto the next issue- Melissa the "manager" who seems to already have a few reviews with her name in it , in no way shape or form helped in this situation. As someone who has experience in management and customer service, I can absolutely say the customer is not always right but in this situation, this customer is "right". When my mother called concerned and upset this morning once realizing our dog didn't receive his medication for the entirety of his stay , she was met with no empathy or concern for the issue caused by employees "mistakes". All she had to say was "I already said sorry". She then proceeded to mock her by saying "blah blah blah" while my mom was speaking . Then hung up on her. Now if you're going to mock a customer over the phone , I would maybe suggest being smart enough to mute the mic or make sure it's completely covered up next time Melissa. Also maybe act like an adult who knows how to handle a customer complaint if you're in a management position. Simply saying sorry in a sorry ass tone doesn't really cut it for a customer who found out her dog wasn't given his meds for 4.5 days. That isn't going to cut it unfortunately. Was there really anything that could've been done today/on the spot to smooth over the issue? No, but all it takes is a guarantee that something like this will never happen again and maybe an empathetic sorry next time. My mother didn't even ask for a refund /credit for his next stay, she was simply wanting to voice a very serious concern and get some answers. Lastly- I went by the establishment at 3:30 to get the owners information and the doors were locked, lights were off and no employee was visible through the glass doors. Now if I am reading the hours correctly, which I am, it says Mon-Friday 9am-12 / 2pm-6pm. So why the doors were locked and lights off during business hours, I don't know. My sister then called the phone number after we left and the automated message says something along the lines of "if we aren't answering , we are helping other customers"..... What customers could y'all be helping if the front doors are locked and the lobby is empty??? Yea that one doesn't make a lot of sense. Anyways Melissa told my mom the owner was out of the country and she "could talk to her" when she gets back. I am sorry the owner will have to handle this situation when she gets back from her trip because the manager left to handle business operations , clearly couldn't handle it and made what could've been a simple fix, a much bigger issue. The first time we boarded our dog there, we felt comfortable enough to leave our dog there, and they let us know they could absolutely handle him and his needs. Unfortunately Melissa ruined that today and we obviously won't be back again.

    Club Canine

    Club Canine

    2.8
    (17 reviews)

    Boarded our two greyhounds for a week while on vacation. We returned to find our dogs suffering…read morefrom weight loss, dehydration, and almost identical injuries on both hind legs. Dehydration was blamed on time spent on patio. IF true, a competent staff would have recognized a problem and taken corrective action. It's clear no corrective action was taken. The injuries were blamed on the time spent sleeping on a hard surface. We were told the dogs would have cots to sleep on, but because they supposedly had a potty accident, the cots were removed. Nonetheless, the injuries appear to be cuts/scrapes, not pressure wounds. Again, a competent staff would have noticed a problem and taken corrective action. If there is something in the kennel causing injuries, why has it not been addressed? We received NO COMMUNICATION regarding injuries, not even when picking up our dogs. I guess they hoped we would not notice. We received NO COMMUNICATION regarding weight loss/dehydration, but I guess they would have to first be observant enough to notice a problem. We paid to have our dogs taken care of but all they seem to have received was neglect. NEVER AGAIN!

    My 8 month old puppy spent 9 hrs here and when I picked him up I was told the dogs only go out…read moretwice a day for about an hr each time. That leaves my puppy alone in a crate 7 hrs. The reason I sent him to doggie daycare was to play with other dogs. It's nice the first visit is free but we won't be back .

    Dry Pond Animal Hospital and Pet Resort

    Dry Pond Animal Hospital and Pet Resort

    3.6
    (9 reviews)

    This was formerly the Denver Canine Club. Around the first of the year, the owner of the Denver…read moreCanine Club died unexpectedly. Business was sold and reopened as Dry Pond Pet Resort (Dry Pond was the original name for Denver NC). Everything is the same with the same staff, same phone number etc. and even when you pay for something via Credit Card, it still comes through as Denver Canine Club. They have a lot of services that they offer such as Day Care, Grooming and Boarding but the only one we use is the Grooming. Tina is one of the best Groomers we have found yet and Grooming a Fluffy Welsh Corgi is a challenge in of itself. She does an excellent job and Watson the Corgi loves here.

    I am very disappointed with the management of Dry Pond Pet Resort. I paid $125 for ONE night…read moreboarding for my 70lb. lab dog in a 4x5 room, a $65 room. They have implemented new charges for early drop off $20 (before 1pm) and late pick up $40 (after 11am)./ know for me when I'm going out of town for a weekend I want to leave before 1pm and it would be hard to get back on a Sunday by 11am to avoid the additional fees. I have been using Dry Pond for 5 years (since I got my dog). I even switched to their vet services. My loyalty to their business doesn't seem to matter to management. After talking to the staff they suggested I email Shannon Pierce, the owner. I did email her and now 5 days later I still have NOT gotten a response. Dry Pond is also implementing additional fees/charges called Peak Pricing $20 per DAY for: Spring Break & summer (Memorial Day thru Labor Day), Thanksgiving week & Christmas thru New Years. None of this is mentioned up front on their website. Clearly they don't appreciate my business.

    Furry Friendships Pet Care

    Furry Friendships Pet Care

    1.0
    (1 review)

    UPDATE: Since this review has been posted, Deandre has contacted my family multiple times to try to…read morehave this review take down. I guess as a small business owner, you never want to hear that your customer relations and people skills are absolutely terrible. Stay away. Stay far away. If you want any kind of peace of mind while you're away, you will not find it here. Last month, our usual dog-sitter was booked for our vacation so we had to look elsewhere. We found Deandre on Rover, but booked her off of the app so we could make payments since she is quite expensive. I dropped off our three dogs there, and genuinely thought it was a nice area (big yard with space for the dogs), even though the owner seemed pretty scattered. There were other at least three other dogs in her care, including a puppy. She hadn't sent us a contract to sign yet, so upon arrival, I was handed a notebook with my dog's names scribbled in marker that she wanted me to sign. For a long trip, this was a fairly late notice decision on our part, so I didn't think much of it. We leave for our trip and hear very little from Deandre (no pictures or updates), and the next day, she calls my fiancée frantically and says that our (friendly service) dog had bitten another dog badly enough to be taken to the vet, and that our other dog had started a fight. Here's the thing: we were never explicitly aware that our dogs would be playing freely outside in the heat for hours (yep--she said she did that) with dogs they had never met. I saw several dogs there along with several cages, so I had assumed they would be kept separate for extended periods. Our dogs, even the well-behaved one, are total jerks, but they've never been aggressive, though we definitely entertained the possibility that they caused this trouble given the circumstance. With the information we have, we think our dogs have legitimately done something bad, so my fiancée starts asking for some more details, like if we needed to compensate the other dog owner, and the general state of our dogs. Deandre was woefully unable to communicate any context to the situation, and began talking in circles. The phone call ends, and my fiancée texts her some general and very reasonable questions about our dogs (we wanted pictures of them to make sure they were okay) and the situation in general. It's getting pretty late in the day at this point, and Deandre calls back and tries (briefly and poorly) to answer some of the questions. She then says that she doesn't want to keep going back and forth with us, and that we've texted her with too many questions. This is when she goes off the rails. She proceeds to be extremely rude to my partner, and goes on to tout her own capabilities as a caretaker, among many other uncalled for things. We were excessively kind with her and never attacked her ability; we literally just wanted her to update us on the outcome of a situation that our dogs had seemingly caused. This woman has zero communication skills. Our friends were with us while we were on the phone, and all of us were shocked at her behavior. The next day, we inform her that my dad would be coming to sign them out, and that our usual dog-sitter (who had an opening) would be coming to pick them up. We barely heard a word from her. After they were picked up, she didn't offer a refund of any kind for the remainder of their stay (almost a week). She only sent us our money back after we threatened to get an attorney involved. Even then, she shorted us $10 and kept one of the water bowls. If you want to hear the phone call where she loses her mind, let us know.

    From the owner: What makes Furry Friendships stand out is our home atmosphere!! Home away from home!!read more

    The Bark Shack - groomer - Updated July 2026

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