I am going to rent here because the people here are very understanding and helpful. They were very…read morecourteous and professional. They always returned calls and were honest with me about what needed to happen. Gisela was very respectful to me and handled all my questions promptly. I would recommend renting here for sure. Thanks, River View! Michelle

From the owner: Beautiful Apartment Community located on 7.5 acres, offering One and Two bedrooms at affordable…read moreprices. Great professional service and great amenities such as seasonal pool, playground, basketball and tennis courts, pet walking areas, laundry facilities 24 hrs, near major employers Electric Boat and Pfizer's, shopping, entertainment, beaches, hiking and much more.

Friendly staff, secure building, great location. Groton towers are super cute apartments with nice…read morebalconies.

We lived here when my husband was stationed at the SUBASE nearby and we had a wonderful experience!…read moreUsually I don't prefer to live in an apartment but Groton Towers is not your usual apartment complex! First of all there are only two buildings so you're not overwhelmingly surrounded by tons of people, it's a small close not community who all looks out for each other. I made 3 life long friends who I met in the halls of Groton Towers. These neighbors were so kind as we even ended up sharing thanksgiving with one of them who also happened to be a military family who moved here from Ga and didn't know anyone in the area (we are from FL). The doors are all locked so in order for anyone to get in they have to be a resident and have a key. They snow plow everything for free, heating is usually included in rent and the best heating system ever! The sidewalks are always salted and the maintenance staff is super responsive and helpful! When we moved in our walk unit had something small on it broke, but when the maintenance saw it instead of fixing the older unit, they put a brand new remote controlled one in! Karen is a kind and thoughtful landlord, the best of which I've ever had the pleasure of meeting! She always had treats in her office for everyone and was constantly planning activities for the kids for the holidays! My daughter would always bug me every time we came through the front doors to grab snacks and say hi to Karen! We still miss her even after moving a year and a half ago.

Giselle and every woman that works at that office just about is rude and nasty! I know you all…read moredon't get much fresh air because of the winter time but the attitude race of stink ass! I made it specifically clear when they refunded my check because I chose not to rent from them because they wanted to charge me double deposit which is a joke considering I come from Henderson Nevada we don't work that way. It's taking them over 2 months to get it back to me.

Do not live here. The entire complex is run down and they don't do much to fix it up. The…read moremaintenance people are friendly but the front office staff are rude and don't care about the well being of their tenants. I have lived here for 3 years and have had issues with my ceiling leaking, mold in the bathroom due to no fan and roaches in the hallway of our unit. Also, if your new upstairs neighbors have a toddler they are allowed to stomp around all day long. Our other neighbors never stood in one place and stomped as loud as they could for 3 minutes straight. I called the property about it a few times and the rude property manager told me "it's just normal apartment living". No one should pay over $1,800 a month to live somewhere where you can't even take a nap and your dogs are scared from loud bangs upstairs. To top this all of when they changed out our AC at the beginning off the summer they flung gunk all over the walls and our carpet. They also put in an AC that didn't fit in the wall properly and used no foam to seal the gap. So the first time it rained it poured through the gaps which soaked our entire carpet and my boyfriends gaming set up. They will not offer to replace anything that they've damaged. Beware of this place and I highly recommend for you to move anywhere else.

DO NOT GIVE THESE PEOPLE MONEY!! They force you to give them a deposit of $750 to do anything...god…read moreforbid you dont have the money to get into the place or the money for the utilities deposit $400!! They dont have a heart (michele andrews) I didnt even see the place before having to give them the deposit. If someone cannot come up with the money in time to get the apartment ..ITS NOT THE RIGHT TIME OR YOU CANT AFFORD IT. Michele didnt give two hoots...she just said sorry..its nonrefundable... FOR WHAT? I DIDNT RECEIVE ANY GOODS OR SERVICE! SHE STOLE MY $750 I DIDNT SIGN ONE PIECE OF PAPER! STAY AWAY FROM THESE PEOPLE!!

Stay away from renting apartments from this place. There run their businesses like scammers. They…read moretook your application fees then rented out the apartment where you applied for to someone else. I am going to report them to all the government agencies in CT, Better Business Bureau plus all the social medias so people don't get scammed. So unprofessional and unethical.

Does not deserve one star! Terrible customer service. They don't follow up and do not correct their…read moremistakes ! This company did the Furnace Maintenance and someone threw out the permanent Filter and their solution was cut out a piece of foam instead of ordering and replacing my part! And their Oil prices are High! Beware!

I've been a Mohegan oil customer for many years and have always had top-notch service. Just…read morerecently, I had soot come out of my furnace because I didn't clean it properly. I called Mohegan oil and within a half-hour, they were at my house, cleaned, and resolved the issue. I'm now going to get the service plan. Thank you!

DO NOT LIVE HERE! Recently the bottom step of the staircase to one of the buildings was ripped off…read moreand they sent someone to "fix" it. It was very crooked and off center. I couldn't tell because it was 9pm. I ended up falling on the stairs because of it and injured my knee severely. The office barely offered any help, no help with rent or taking a month off because I'm now out of work because of my injury, and refused to help me with a parking spot! I'M ON CRUTCHES BECAUSE OF THESE PEOPLE!!! They don't care! Please choose someplace else.

The office didn't believe we really had a roach problem until more neighbors must have called to…read morecomplain. They told me this takes time to fix.... Time means more roaches.... I wonder if they told my new neighbors about this before moving in.

Not sure why there are a lot of bad reviews. The apartment is set up nicely with spacious…read morebedrooms. Kitchen area in our apartment was upgraded with a dishwasher so that is a plus. They say there is AC, but it's only in the main living room. So will need to buy some for the bedrooms. 4 stars for parking. I think a lot of families have two cars and you get one spot on a first come first served to choose the spot. But the 2nd car has to fight for a close curbside parking spot. And it can get a little crowded sometimes. Impressed with the flexibility of the main office when it comes to packages. Since you only get a small mail box at the apartment, was afraid about having packages left out. But you can have them delivered to the main office and they let you know when they come. For the price, its nice.

Groton Estates was my home-away-from-home for close to seven (7) months…read more I recognize some online comments are pretty rough. I chalk it up as normal for New England people that are known for their frank, in-your-face, unvarnished opinions. In fairness, Groton Estates is an established complex that is a dominant part of a coastal apartment community, consisting of brick colonial style apartment homes, providing an affordable home for people living and working in the area. I appreciated the staff the most. Here are some highlights: PEOPLE: The ladies who manage the property face with many people of all walks of life. In my opinion, they are the heroes that maintain a professional composure and fortitude even with upset clientele. Yet they march on, being courteous and gracious to the newcomer whatever their background. During the walk through, the management lady explained this unit had a new carpet, a new kitchen sink fixture, and a welcome home package complete with a "Welcome Home" note. When you're scrambling to move, that won't hit you until later on. When it hit me, I thought wow, that was a nice touch! OPERATIONS: As for me, I was able to make contact the first time (860-445-8519). Visited on a Saturday, saw the model, and agreed the contract terms, application fee ($30), deposit ($800), and a prorated rent for a portion of the first month that remained. Yes, I had to wait three or four days, but moved in right away. Discovered later that time was required to paint, clean, and install a couple things that needed replacement. Apartment maintenance - First class. I either emailed, phoned, or visited the office and got immediate service the next business day. Mail - delivered directly to apartment unit, and packages can be safely held by the office. Parking - no problem if you have one vehicle. Be courteous if your unit has a handicap spot. The tow truck can be very expensive, and can ruin your day. Snow removal - Excellent in the parking areas and the walkways. TECHNOLOGY: (1) Rent is due on the 10th. However, paying by check on the first of the month will reflect well on your credit rating. They also offer electronic transfer arrangements too. (2) Free internet. Yes, the internet is free! But if you wish to protect your personal identification, you should configure a VPN for all your connections, or you should pay for your own internet service provider (the monthly charge for Xfinity was $40/month). The latter, requires a MODEM / WIFI router that has been locked-down (white listed connections, etc). (3) LaundryConnect is the wifi service for the washer and dryer machines. A well-kept laundry facility, centralized within on Groton Estates. Bottom line: Groton Estates is a decent place to live with great staff. Positive relationships are possible with time! A word about online comments. As mentioned above, the typical New Englander doesn't mince words. No doubt, the "old salt" - sailors from the whaling industry or those from the Navy ("Arg, Matie"), continue to have a strong influence today. At Groton Estates, you'll definitely experience today's multicultural social fabric of the 21st century laced with old "old salt" sailors that lived long ago in an unforgiving day and age. This is Groton. Groton grew out of an old seaport village that is now a city and a modern-day maritime community that still includes large shipyard and boating amenities combined. 150 or 200 years ago Groton and New London were considered the second largest whaling port in the world. During the revolution, it was also home to the Battle of Groton Heights (also known as the Battle of Fort Griswold, or the Fort Griswold Massacre). Namesakes of those patriots that died defending the land still live on. Appreciating New England is to muse on the past and to consider the similarities of the social fabric generations ago. I recommend reading The Groton Times, a free newspaper delivered to Groton Estates, that publishes historical articles from time to time. It's a precious resource; teachers, historians, and other volunteer writers contribute some fascinating articles. Here is such an article that was broken up across three weekly editions: https://www.theday.com/local-news/20220209/history-revisited-whodunnit-from-grotons-past

I moved in around 2017 and this place was not how it is today. The new ownership is certainly doing…read moretheir job in changing things up around here. I've encountered a handful of issues while staying at Gull Harbor but Lissette was skillful enough to handle them professionally and thoroughly. There are still a few kinks they need to sort out, which is why I've left a 3-star review. Shout-out to maintenance for being awesome 24/7. This place used to be a mess (still kind of is: smoke smell lingering in hallway, random poop/chocolate ice-cream incident, noisy plumbing, deteriorating internals), but it is MUCH better today considering the renovations happening everyday. Most of the folks that I've interacted with are reserved at first but social after multiple occurrences.

I moved in about 2017, and needless to say I've been wanting to move ever since, unfortunately due…read moreto financial circumstances I'm un able to and these are the reasons why. 1st the building in the entry way is never up to par, their is always magazine/coupon clippings all over the floor. 2nd the laundry room is always a disgrace, I often find myself cleaning it up after doing my own laundry, 3rd their are always people screaming, yelling, fighting or just loud conversation in the parking lot in all hours of the night. 4Th they don't have no consideration for other peoples vehicles, Ive lost count on how many times my car has been dinged due to another person banging into my car door. 5th there's trash all over the parking lot, not to mention the pungent smell of marijuana in the corridors, it literally smacks you right in the face. If your looking for some peace and quiet, this is definitely not the place, also I've been waiting for god knows how long for my balcony to be fixed and painted, not too mention work needed inside the apartment as well. HOPEFULLY THIS REVIEW GETS TO THE RIGHT PERSON AND SOME MUCH NEEDED CHANGES CAN BE ATTENDED TOO. BIG DISAPPOINTMENT!!!!

I was extremely hesitant to rent, but I needed to find a place until I know what is happening with…read moreour business and where to buy. My children and I absolutely love it here! We are only a couple miles away from the downtown which has everything we could possibly want, but the street we live on feels tucked away and very residential. We enjoy the well-maintained landscaping and grounds, play escape/area for the kids, walking trail where we can roam with our dog, and especially the in-ground pool which has a beautiful deck with nice tables, chairs and cabanas. I myself especially enjoy the immaculately clean and beautiful clubhouse where I have utilized the office area computers and printers when my laptop was in for service, as well as the 24-hour fitness room that has everything I need for a good workout & cardio. Also, sometimes I stop in to say hello to Luis, my initial leasing consultant if I have any questions or need assistance with anything. I've found all of the staff here to be extremely friendly, helpful and thorough. They seem to genuinely like their jobs and want to be here. I have loved the fact that whenever I need anything done in my unit, all I have to do is submit a request and someone from maintenance comes right away to fulfill their work order! I actually re-signed for a lease extension and will put off house-hunting for at least another year because I have found living here to be so enjoyable and convenient for my demanding, busy life. I have received compliments from all family and friends that have visited me here. It feels so good to live in a place that I can be proud of and that undoubtedly makes my life easier and more convenient. My kids and I are anxiously awaiting the re-opening of the pool for the coming season!

I lived here for almost three years, I can honestly say that the biggest issue with this complex…read moreisn't the apartments, it's the management. There have been numerous reports of theft in my building, yet management's response has consistently been to tell residents to "file a police report" while refusing to install cameras in areas where theft continues to occur. My vehicle was even hit on the property, and because there were no cameras, there was no way to identify who did it. It's frustrating to see ongoing security concerns ignored while tenants are left to deal with the consequences. The rent increases are another major issue. Every lease renewal seemed to come with an increase of $100-$300 despite no noticeable improvements to the property. On top of that, management seemed to find new ways to add charges and fees over time. At one point, they decided to change the locks throughout the complex and then passed that cost on to residents. Additional amenity fees and other charges were added despite tenants never requesting these changes. It felt like every renewal came with another excuse to charge more while providing the same level of service. Cheryl and the management team were by far the most frustrating part of living here. Cheryl seemed to prefer in-person meetings whenever concerns were raised, but the moment you disagreed or had a different opinion, those conversations often became argumentative. It also felt like important discussions were intentionally kept off email, leaving little to no paper trail when issues later came into question. Conversations would be forgotten, information would get lost, and tenants were often left repeating themselves because management couldn't stay organized. Professional communication and record-keeping should not be this difficult. As a military member, I was asked for my LES and income verification multiple times because the office couldn't keep track of documents that had already been provided. The lack of organization was honestly shocking. Having to repeatedly submit the same paperwork because management lost track of it was both frustrating and unprofessional. The final straw was when we requested a one-day extension after our apartment was completely moved out because we could not checkout of our command on a Sunday. The apartment was empty, cleaned, and ready to be turned over. We weren't asking for a week or even a few extra days, just one day. Despite that, management refused to work with us or show any flexibility. After nearly three years as residents, the complete lack of understanding for military obligations was disappointing. After we moved out, management attempted to charge us for a full carpet replacement, claiming there was "pet odor" throughout the apartment. When I requested proof or documentation supporting that claim, none was provided. We had lived there for nearly three years, cleaned the apartment before leaving, and yet were still presented with a significant charge based on an allegation that could not be substantiated. After I disputed the charge and requested supporting evidence, management ultimately returned our full security deposit. That experience only reinforced my concerns about how quickly tenants can be charged without clear documentation or proof. The only reason this review isn't even worse is because of the maintenance staff. They were always professional, responsive, and hardworking. They consistently kept the property maintained and were often more helpful than the management office itself. They deserve recognition because they are the one bright spot in an otherwise frustrating experience. Overall, after nearly three years of living here, I found this complex to be overpriced, poorly managed, disorganized, and unwilling to address ongoing security concerns. Between the repeated rent increases, added fees, lack of security, poor communication, questionable move-out charges, and unwillingness to work with military residents, I would strongly recommend looking elsewhere. The maintenance team deserves five stars, but management earns one.