This store I have been doing business with for a very long time. It is an excellent store for everything you need ,I have to comment i=on the person complaining that she couldn't return a harness for her bird that didn't like it. Any good avian owner knows that nothing that was near another bird or a toy etc can ever be excepted back. I would not want anything that was bought for another bird maybe that is why my gold-cap conure is thriving at twenty five years old. This store did what is should at all times. Sincerely Joy and Paul and Jade smith read more

I have a 32 year old Amazon, and her diet has been a big focus ever since I adopted her 11 years ago: she had been on a poor sunflower seed/peanut mix diet, and as a result had high cholesterol for which the avian vet wanted her medicated (legit Lipitor!). So obviously I changed her diet. I cook her "mash," but also supplement with pellets. She's been on Harrison's brand since I transitioned her. I'm not about to try and change it up, but it's probably the priciest bird food out there. A 5# bag of normal "maintenance" (Adult Lifetime) pellets goes for $45 on Amazon! (Shameful when I can buy my dog 28# of quality food for the same darn price! ) I've done some shopping around, and even directly through Harrison's, by the time shipping is added, it's still the same cost. I found The Birdsafe Store in my quest to save even a little bit of money, and am glad I did. They've saved me $7 over the other guys. Every little bit counts! Plus, I'd rather support a Mom and Pop over the Big Box if I can help it. So far I've placed at least 3 orders, all for different Harrison's varieties (birdie bread mix, mash, and pellets). When my last order was slightly delayed (no biggie), I was informed via email. I appreciate the communication! This time around I started perusing toys, but it was just too much scrolling through product (even using filters). When I did find something I thought my picky parrot would like, they were sold out each time. (Same with Clearance, most of which I assume was sold out months ago with, for example, some foods expiring September of '20). A bit frustrating. I'd love it if they'd update their website to "hide" sold out products, and also update it in general: it's a bit archaic. Doing so might improve the consumer shopping experience. Still, I'll definitely continue to order food from them for the positive reasons I've mentioned. Support small biz! read more

Exceptional products, staff and service. Good prices plus they give frequent discounts and bonus offers. Huge selection and they carry some items that are difficult to find elsewhere. Their handmade toys are the best I've found. My 30 year old hadn't been especially excited about a new toy for years but their toys have changed that. I've had pet birds for over 40 years and The Birdsafe Store is my and my pets' favorite supplier. read more

I ordered from The Birdsafe Store for the first time in August of 2023. I kept track of the Fedex shipping status, and it said my order was delivered on 8/29/23 and left on my front porch. It never was delivered. I contacted Joe at The Birdsafe Store, and he was on it trying to find where my package was. In the meantime, he shipped out two more bags of the food my parrots needed, and when this package eventually arrived after two weeks, he gave me a good deal to keep those extra two bags. The prices are so much better, and Joe was great to work with and made things right. I will definitely order from them again (but maybe request it not be shipped out Fedex. Ha). read more

Ever since we started buying food for our Senegals from the Birdsafe Store, I've been happy. Their prices are reasonable and I tend to get my items within a week of purchase by using flat rate shipping. I love the points system as I've now gotten several items for free and always take advantage of sales when they have them. If you live in the Atlantic region near Virginia, Maryland and West Virginia, Birdsafe is a great go-to place for Harrison's pellets and bread as well as other dry food mixes. Support a local business! read more

Make sure you read their (unreasonable) return policy. I purchased an Aviator harness that my bird is terrified of. I have all the original packaging inserts and the harness. They refuse to accept a return claiming it could have been exposed to disease. I purposely chose this store to support a small business (and it's near my hometown) and wish I'd spent the extra $5 and purchased this directly from the manufacturer or Amazon who do accept returns. Joe does respond to inquiries in a timely manner, but if you're expecting true customer support, you won't get it here. Massive disappointment... big box stores for the win compared to this place. read more

I bought food and toys from this online store for my pet bird off and on for over two or three years. I finally had to stop, because of two bad occurrences: 1. Bought four large bags of pellets and they ALL had bugs (a lot) in them. The store owner made it very difficult to get a refund and was not apologetic; I have never had bugs in the pellet bags like this anywhere else; 2) the products took a long time to be delivered compared to other online delivery stores; as in two weeks and greater. I switched my online ordering to MySafeBirdStore. They even give me a free small bird toy and candy ( for me) when I order! And...way better toys! read more