Staff are super helpful and amazing. Found a dress within ten minutes and the owner made the…read moreexperience super easy and fun!!

I'm not sure why the bad reviews on here because my experience recently was amazing. My daughter…read morewas treated like a princess. Came with the intention of buying one dress and fell in love with another and despite it being close to closing time they didn't rush her until she found THE ONE dress for her Prom night. As a mom I'm so happy they took their time with her so I'm going to take my time to Rave about this place. The staff were so kind and the owner is so sweet. They truly make you feel like family. They have a large selection of gowns in all sorts of colors, styles and sizes. You won't be disappointed going to Hermz.

Such a great place. All the staff were so helpful and friendly. They made this whole experience so…read moreeasy for us and stress free. Thank you. Highly recommend!

My son had his wedding party dressed up by Jeffrey and his staff. There was 10 groomsmen, plus…read morefather of the bride, as well as myself to measure up. He was extraordinary in how he helped each of us, especially in making sure we all had a proper fit to our tuxedos, and in fact he remembered all of our first names as we came in to pick up our suits. His staff was exceptional, especially Ace. The experience was just first class, and I strongly recommend Jeffrey and his staff to make you stand out at your party, or event.

This is such a great dress shop. Best selection of BEAUTIFUL dresses in all sizes, even up to plus…read moresizes. You can also order a dress in your size if they don't have it. Gorgeous ball gowns, mermaid & long formal dresses, all decked out in premium fabrics, crystals, pearls, you name it! First Lady also sells jewelry & evening bags, & they offer alterations. Such a convenience. They have been in business a long time so they know these dress designers. Some designers they sell - Tiffany (house of Wu), Mignon, Tony Bowls, & many others. I have purchased three dresses from here and will keep coming back! I definitely recommend this boutique for any lady with fancy dress needs!

I read the all the mixed reviews but decided to make an appointment. The man that answered the…read morephone asked "what do you want" in a rude tone (Not - how can I help you). I said I would like to make an appointment. I arrived at the agreed upon time and was asked by the saleslady what I was looking for. I showed her the colors for the wedding I am attending. She asks what my budget was, I told her "it's is whatever I like". She showed me a few dresses but I asked if I could look around. She asked what style I liked and I said "understated and elegant". She said "this is not that kind of store". I didn't really like any of the dresses so I decided to leave. On my way out she said she had another room I could look in. In that side room I saw 1 black and white dress that I liked and she showed me 2 other black dresses. I tried the 1st dress on. As she was zipping me up, I said I didn't care for it and was going to try on the other dress. I went in the room to undress and she said twice " open the door" because she saw me looking at the black and white dress. I said twice "wait a minute please" so she hung it outside my dressing room to try next. I tried on the 2nd dress but didn't like it. I told her that she didn't have to zip me up because I didn't like it and I wanted to try on the black and white dress. She said to me rudely "you don't like nothing; how can you tell if you like it if you don't want to zip it up!" I said, "I can tell without zipping it up if I like it or not and I want to try on the Black and white dress". She then took the B/W dress that was hanging outside my dressing room and hung it back up with the other dresses for sale. I told her "As a sales person you shouldn't make me feel bad". I left and won't be coming back!

Excellent service. The sales people actually listened and helped me pick out the perfect suit. I…read morewon't go anywhere else when I need something formal.

Great quality with my suit, great perks for doing business with them, and a great experience and…read moreatmosphere. At Bridal Expos and online, you usually get bombarded with the chain Menswear places to do your business with for your wedding day (like I did). The styles at these places were bland and I wanted something different. I stumbled upon Sam Michael's and from my first visit (of probably 5 or 6 in total), I was hooked! Walking in here for the first time, I didn't know what to expected. I explained that I was getting married, and 8 groomsmen and 2 parents that needed suits. I was sat down and shown all of my different rental options, which included suits, tuxes, pants, ties, shoes and other accessories. So many decisions, but I was granted the ability to stay there and think carefully, but also explained to that I can change it as many times as I want up to a month or so before the wedding date. Attached are some pictures of the suit I picked for myself and my groomsmen. It was a brand new suit in their inventory that they personally owned, as well as the color choice for my accents (pocket square and tie). Michael and team were very professional through the entire process. We had multiple texts and phone calls back and forth during my moving of our wedding date as well as when my accent color was discontinued. After the wedding was all said and done, I was granted a $500 shopping spree on a suit set of my choice. That was really exciting and I got a nice blue, checkered patterned suit. Initially the suit was advertised to me as "slightly more expensive" but better quality and service than competitors. After we allocated our wedding finances after we got married, at Sam Michael's, I actually spent LESS than what I budgeted and LESS than a competitor I was initially going to go with. Totally worth it here! Thank you Mike and team for everything! I felt like family every time I walked in. No errors or resizing for any of us during our pick ups.

This is the place where most of the local girls go for prom, homecoming, or formal wear. Last…read morehomecoming my daughter bought a gorgeous dress and was featured on the Windsor page. This year my daughter wanted to get a head start on homecoming dress shopping. Windsor has all kinds of price ranges as far as dresses go. My daughter found a gorgeous dress. She looked like a Disney princess but it was $200. I think a tad high for a one time dress that's not for prom. We will return for another round of dress shopping. The employees are helpful and recommend jewelry to go with what you select. The store is cute and organized. See you soon, Windsor!!!!

THE WORST STORE. Do not order from this store. I expressed shipped a dress to the UP of MICHIGAN…read more.. they failed to deliver it within the time and all the store agents have been telling me it's in New York, or my package now has a lost claim on it, the agents within the customer service of Windsor itself is useless as well. I never got my solution resolved, never got my dress, never got the whereabouts where my dress is really located, and the Windsor store in Troy, MI does not care nor answer their emails/phone calls. This is the worst customer service and store I've experienced, this store has the laziest staff and I am extremely disappointed I have to miss my prom now...

Amy saved my trip "back home" to Bham! I came into town for a wedding and my very fragile silk…read moreblazer ended up with some variety of perfume spillage from my suitcase. It is the day before a holiday weekend and also the day after a huge storm where many lost power, so businesses were closed. In a panic, I ran to Douglas Cleaners, hoping they could save the day. And guess what? They did! Amy made a point to get this done quickly and efficiently and she got all of the perfume out. A miracle and so appreciated. Great service from a clearly well run business! Thank you!!

Awesome service friendly staff and the text u when your stuff is ready highly recommend this placeread more

Unfortunately, sales rep Celes (as printed on the receipt) did not provide customer service on par…read morewith the reviews I'd seen. Celes seemed annoyed that I needed to try on varying sizes and brands, as if she didn't know what being fitted entails. She gave limited information and contradicted herself multiple times regarding sister sizes. If they didn't have the size I needed, I would have rather her say that instead of being rude to me because I wanted a close fit. She seemed she would have rather I left with something ill fitting than have to help me further. Her words and negative attitude made it clear she did not want to assist me. She outright stopped helping with trying on bras at one point and even tossed the final options down on the bench before walking out the room. Celes made me feel unwelcome. If I hadn't needed to make my purchase in a timely manner, I would not have spent my money in this establishment. Two stars because I was able to find a bra. Minus 3 because Celes made it a more unpleasant experience than it needed to be.

I've lost some weight this year so needed to be fitted for new foundation garments. A quick Google…read moresearch led me to Harp's Lingerie, so I plotted my Saturday morning visit and am thrilled with the outcome! Let's be honest: A shopping trip to Birmingham can be daunting with the paid parking and general busy-ness of the town. Arriving at 10:00 AM (when they open) turned out to be wise. I was able to secure a nearby parking spot and was warmly welcomed into the store. Jan "Wright" took wonderful care of me- starting with an accurate measurement, listening to what I wanted, and helping me to feel comfortable with the process. I left with several items that are not only physically comfy, they look terrific! Harp's has managed to retain quality service while offering gorgeous items. I'll be back

They have a lot of unique one of a kind dresses And they…read moremake sure no one at your school is wearing the same dress

My only daughter is going to prom this year, so we started dress shopping and had heard wonderful…read morethings about this location. It was our first stop. When we arrived, we were greeted warmly and treated very well. The sales associate was knowledgeable, passionate, and very helpful. My daughter found a dress she loved, but she wanted to sleep on the decision before committing. While speaking with the owner and the sales associate, they were very encouraging and suggested I leave a deposit to hold the dress. Unfortunately, leaving that deposit turned out to be the worst decision. I left a $150 deposit thinking my daughter would most likely want that dress, or at the very least another dress from that shop. However, when she woke up the next day, she realized she didn't want that dress anymore. Three days later we went back to the shop to let them know. That's when I was informed that if we didn't keep the original dress, we would lose the $150 deposit completely. We couldn't apply it toward another dress, a purse, earrings, alterations, or anything else in the store. It was simply forfeited. I understand that holding a dress may prevent other potential buyers from purchasing it, and I understand that businesses need policies to protect themselves. However, I did not appreciate how strongly we were encouraged to leave the deposit, knowing how often teens change their minds. I feel like I was led into losing $150. This is simply a warning to other parents: do not leave a deposit unless you are absolutely certain about the dress, because if you change your mind, you will lose it.

Went in and needed an emergency suite press. Did it for me no questions asked. Will be switching my…read moredrycleaning to this location!

Asked to get my suit rushed because of a wedding that I neglected to get taken care of earlier…read more Could not recommend this store more. Especially ryan who demonstrated the utmost professionalism by explaining no guarantees but he will do his best, and he did. This store is so lucky to have such a great team

I tried to sell a pair of Sergio Rossi heels here last year. After the selling period was over and…read moremy shoes didn't sell, I went back to the store to pick up my item. To my dismay, the shoes were returned to me without the original box and dust bag! The shop owner insisted it's their policy to not keep boxes/ dust bags due to space and I would have been notified of this at the time of my selling. These items add value to resale items and I NEVER would've voluntarily let them be tossed in the garbage. Had I known this policy, I would've taken them home just in case the shoes didn't sell. On top of this, I found out the shoes were priced to sell at the shop for more than I had originally paid for them! Of course they wouldn't sell at a crazy inflated price! Everything in this store is overpriced for the used junk that it is.

This is an awesome consignment store. They had my hard to find size of 2X AND the pieces I needed…read morefor my wardrobe. Love! :)