The absolute worst experience of my life. I had an appointment for me and my groomsmen to get fitted for my upcoming wedding, and they called me the day of our appointment, only two hours before and stated that they had to cancel my appointment due to unforeseen circumstances. I had one groomsman flying in from out of town for the sole purpose of getting fitted, and they called just hours before to cancel the appointment. When I asked the customer service representative, what their solution was to the problem, they stated that they could give us a $20 voucher, and schedule another appointment. Based on others reviews who had had the exact same issue, it is likely that the future appointment would just get canceled as well. There is absolutely no sense of concern from the employee I spoke to. Just a word of advice from a stressed-out groom, do not use this place and just go to Men's Wearhouse. read more

Two canceled appointments, one the day of. Don't waste your time trying to speak to someone who can help, because they provide no solution.

They canceled my fitting one day before my appointment! No thanks, I will not reschedule with a business that can't keep an appointment that has been on the calendar for at least three weeks and for an event that is around the corner. No stars from me! read more

We are still in the middle of this stressful confusing and expensive time suck with this location and company. Find another place to book your wedding tuxes with. Nothing but added stress, confusion, time wasted and sucked from your life that you'll never get back and during a season of life you don't have it spare. I'll be shocked if everyone even gets their tuxes let alone the right tux and on time. I'm absolutely SHOCKED Nordstroms has allowed them to remain within their walls and affiliated because they take zero responsibility or interest in the managing of it and makes them look just simply bad. read more

Signed up a month ago for an appointment at 5:30 pm and me and my fiancé rearranged our work schedules. Got a notification at 1 that day saying that the appointment was canceled and that the only thing I could do was set a new appointment two weeks later at 1:30. We then drove to the location to get an explanation, or at least book a more reasonable time since customer service over the phone refused/were unable to help, and were told by Nordstrom staff that the black tux was closed on Fridays and the black tux employee wasn't even there. Totally unacceptable and unprofessional. Borders on fraud. read more

This is a great company. I didn't want a run-of-the-mill tux rental (You know what male warehouse I'm talking about). I went to my local Nordstrom for a fitting. Everything here has a very updated, modern look and is VERY high quality. The Black Tux is located inside the men's department at Nordstrom. Service was great and the gentleman who helped me at Park Meadows Mall was superb. He knew exactly what I wanted and knew the very latest trend in Men's wedding party fashion. i.e., don't match your pocket square to your tie, pant length is fashionable dropping right at the ankle. It's pricey... for mine it was about $220.00, but very modern and definitely not rental looking. I received my box in the mail two weeks later and everything was perfect! Everything looks brand new and untouched. After you're finished you ship it back in the prepaid box. If you don't have a Nordstrom near your that offers this service, they will ship you a tux to try on... which means you can wear a luxury tux at any location in the United States. I highly recommend The Black Tux and would never use another rental service again. read more

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EDIT: since writing this review I was reimbursed for the money spent on rush shipping and my own personal order. I appreciate their action on this and have changed my review to 4 stars. I ordered this for myself (groom) and seven groomsmen. Most groomsmen had no issues but my sizing was wrong 3 times. I had it sized at the showroom first, then self sized it twice with a soft tape measure. First the jacket was too tight, then the sleeves were too short, then they were too long. I finally had to sew it myself the day before my wedding since it got there so late (and I had to pay more for rush shipping). All of my vendors did a great job except for TheBlackTux. I'm giving two stars because the service was quick and I know other people who had good experiences. But for me I'd never use them again. read more

I was fitted and sized for a rental tux today with Angel. She was fantastic to work with and made the experience very easy, quick and exact while being extremely friendly and accurately answering all of my concerning questions. I'm a bit picky on my dress clothes and this being for my sister's wedding, I was extremely happy with the experience! Highly recommend her for suit/tux fitting! read more

HORRIFIC experience, end-to-end. (Wish I could give zero stars.) Here's why: As a company now owned and operating out of Nordstrom - who is known for standing-by their products and have excellent customer service - I expected the Black Tux to fall in-line with the same quality and experience. This, among being told by their own employee that alterations done by Nordstrom were included, is why we chose the Black Tux. Firstly, their online user experience is horrific. From creating an account to adding your groomsmen in the backend to invite them to rent/buy, the entire UX/UI side of things was BAD. (It was actually shocking... you'd think an online retailer would at least have that figured out.) Anyway... So we schedule our in-Nordstrom fitting session with TBT, and the associate we were working with was at least 15 minutes late and it was obvious he was either new or simply lacked the training needed to perform his job to meet the basic standards a customer would expect. When I asked him if my fiancé, the groom, would be able to get complimentary alterations through Nordstrom on his purchased suit once it arrived, he said YES. Fast forward to the suit being delivered.... It definitely needed HEAVY alterations. (Which was shocking, since we had him measured by TBT associate so the measurements would be spot-on.) So my fiancé takes the suit back into Nordstrom for alterations - where he's now met with brand new, contradictory information that they DO NOT perform complimentary alterations on suits purchased from TBT. So now, we're sitting here with a suit that is highly ill-fitting (come to find out, ALL suits from TBT are off-the-rack - whether you rent OR buy - even if you go into Nordstrom to be custom fitted. THEY DO NOT TELL YOU THIS!!) and need to find someone to now completely alter/restructure the suit to fit his slender body-type. So we take the suit to one of Nordstrom's recommended tailors and are quoted 350 DOLLARS for the work needing done. This is more than what the suit is worth!! One of the core value propositions for TBT for us was that the alterations to make the suit fit perfectly were included. With that no longer being on the table, the whole scenario didn't make sense... but of course, they make the groom buy the suit first online to then invite all the groomsmen to get theirs, so by the time we learned of this additional ~$350 tailoring/restructuring cost, it was too late because all of the groomsmen had now purchased theirs. Although there are a few other contributing factors that made this experience a nightmare and added salt to the wound, (like instead of them standing by their word and delivering the complimentary alterations we were promised, they offered us a $15 credit - LOL!!!) I HIGHLY advise any couple getting married to NOT choose them. Don't be fooled by the Nordstrom association - you're not getting a Nordstrom-quality experience. Definitely go with Indochino or another company instead. I would like to offer TBT an opportunity to make this right. If I do hear from them, I'll be sure to provide updates to this review accordingly. read more

Ask for Susan. Reasonable prices and great fitting experience! Excellent service with great attention to detail and extremely personable. Made our wedding experience very enjoyable. Thanks Susan! read more

Great experience!!! I rented a suit for my son's wedding in September. The experience was 5 star from the measurement appt. at Nordstrom's in Park Meadows and through the rest of the process. The suit came on time (two weeks before the wedding) it fit perfectly and was of extremely high quality. Tux came in a sturdy box with a nice garment bag containing the suit, all I had to do was unfold and let the suit hang and it became wrinkle free within hours. The return process could not be easier and because the wedding was out of town I was able to drop it off at a FEDEX office in Arizona. I was very impressed with the entire process. read more

worst experience I've ever had for a tux! I would give them less than 1 star if I could. They charged me for a replacement jacket that needed to be overnighted. when it clearly states if you need something shipped within 48 hours of receiving your tux. that it will be free. when I got both my tux and replacement it was so wrinkled I had to take it to get dry cleaned. also went to return the tux to them by the correct date and they're charging me an additional $60 when it was shipped by the deadline. Over all worst customer service. if you can get a tux local your much better off this company is TRASH read more

Scheduled an appointment for a tux rental fitting. When I showed up nobody came forward to assist me, when I approached an employee to tell them about the appt. They told me the person wasn't here and apparently weren't sure where he was. Given that was the only individual to fit me and leaving work early for this and having nothing to show for it, is simply terrible customer service. The people at this location have no motivation to help customers. read more

Loved using this services. Easy, affordable and DAMN sexy on these guys! read more

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Great experience! We rented from The Black Tux for our wedding and the gentleman looked sharp. These don't look like the cheap, starchy tuxes you're accustomed to seeing -- we actually had people stop us while we were taking group pictures outside to see where the tuxes were from. Definitely recommend using this company! read more

Susan was rude, passive aggressive, and you can tell she just hated her job. Now, I COMPLETELY understand the concern with covid and trying on, but she would not allow ME to measure my fiancé to find a better fit, she literally did the bare minimum for us and just not a pleasant woman. We then had put in his measurements online from just taking a quiz. When it didn't fit she look at him and made her recommendations to order an additional at home try on. Only one shot at getting a size. The rest she did by looking at him? How can you order a rental after trying it on once? If you'd like more clarifying details, I would be happy to address them but Susan is definitely not who you want as the face of your company. For that reason, we will not be renting from this company for our wedding. read more

I rented a suit from The Black Tux for my daughter's wedding. The process was super easy. I visited Nordstrom's for the fitting. The suit was delivered a couple of weeks ahead of time in case I needed alterations or pressing. The suit fit great and was of very good quality. After the wedding, I packed it in the box, put on the return tag and dropped it off with UPS. It was extremely easy. I would highly recommend The Black Tux. read more

This review is based off the saleswoman Susan who "helped" us tonight: Quite possibly the WORST customer service I have ever received. We arrived at our 5pm appointment early and checked in with Susan. We let her finish her appointment and went to grab a snack from the Nordstrom coffee bar. When we returned she spent 25 minutes going over sizing and measuring. It was 5:25 when my fiancé first tried a suit on. We brought his best man with us as well so we could figure out what we wanted our groomsmen to wear (our appointment was scheduled for two people). We asked her multiple times if we could have him trying suits on at the same time she said they didn't have his size and he could not try anything on. Keep in mind we were having him try on all the sample coats since she was not being helpful. Finally, at 5:45 she got our best man in a suit and then immediately said your appointment is almost over so you need to hurry up. Our best man tried on ONE suit in an hour and my fiancé tried on two...She was so rude, and not helpful at all. She sat down between outfit changes and spent over 10 minutes on her iPad each time. I had to ask her about pocket squares, shoes, and we just went to a different department to grab a tie because she did not grab one for us. We drove over an hour as this was the only location in Denver and we did not accomplish anything. We went next door to the men's department in Nordstrom and bought a suit in less than 5 minutes... The suits and tux's looked really great, we are hoping to still order groomsmen suits through the Black Tux as we feel they look much better than Men's Warehouse. However, if you book at the Park Meadows location I would request to have your appointment with another salesperson for the sake of your sanity. read more

I'm so glad that we checked this service out--so easy, inexpensive, and convenient. The service at Nordstrom was exceptional. He measured and explained the process. We received the tux on the expected date and everything was there and fit as designed. After the wedding in HI, we simply shipped the box back via Fed Ex using The Black Tux's return label and that was it--easy stuff! read more

Worked with Justin at their location in Nordstrom's. He was incredibly helpful and answered all questions we had. While I can't comment on the full experience as the wedding isn't until October, it has been nothing but positive thus far. Wedding went off without a hitch. Everything fit great and they were willing to send additional pieces of the suit for those that didn't fit perfect. read more

Worst service imaginable. Stay as far away from this company as possible. Their employee was an hour late to our original consultation. They took 5 weeks to respond to an email and have already pushed back delivery date for our orders. We realized our mistake and asked for a refund a month before the wedding. Nope. They will only issue account credit, which of course we will never use. So, in short, they take your money and run. If you want to eliminate stress from your wedding, do not use this company. read more

I chose The Black Tux for my wedding after I had seen some advertisements that indicated they had a more modern fit. I had worn some tuxes from Men's Wearhouse for some friend's weddings and I just never felt like I looked very sharp. The Black Tux NAILED it. I couldn't have been more happy with the fit or the service. Everything was incredibly easy - I didn't have to worry about a thing. And they gave me a credit almost instantly for the minor tailoring I needed performed. I was just so impressed and happy with my choice to go with the Black Tux. This is my first stop in the future for any tux or suit needs. Thank you so much for making me look like a million bucks on my wedding day! read more

Best experience ever! The tux is by far the highest quality and best fit I've ever had, the timing was perfect, and it was so easy to send back! Would recommend to everyone and will absolutely use again. read more

Great fitting tux. I had a lot of compliments. It arrived in timely manner and the shirt size I ordered was a 17 which was too large and Black Tux sent me a size 16 in three days and it fit much better. No cost, no issues. This was a great rental read more

If you like having to book an appointment weeks in advance for a 5 minute fitting OR sending in measurements and crossing your fingers/hoping that everything fits when it arrives, this place is for you. If you like having to dry clean your tux before your event because it was folded and jammed into a box for shipment, this place is for you. If you like having to jam everything back into said box like puzzle pieces and ship it back, this place is for you. If you like all of the above and paying the same price as anywhere else, this place is for you. If you like being treated like a man and getting measured when you walk in on any random day, having everything pressed and ready to wear when you pick it, and paying the same price as this place...just go to Men's Wearhouse. read more

Perfect fit, unique style and excellent service! The entire team was very helpful and responsive. I will be wearing BlackTux for my future events. Thank you read more

Great tux and excellent customer service! My son looked dashing and was happy to have a tux that stood out from the rentals from local stores. read more

The service is unbeatable! The man who helped us, his name starts with a "R" (Ramon?!?!), was stylish, professional, took the time to educate us without being pushy... a real pleasure to work with (and my husband and I are total pain in the neck customers!). The fit was nothing short of perfect, it looked like it was Taylor made for him and it arrived in PLENTY time for the event, granted we did not wait until the 11th hour to go to Park Meadows and do the fitting. You can't beat the service and fit, to just put it simply! Do Not buy a tuxedo, go to Nordstrom Park Meadows and have the specialist for the black tux help you. The service is made so easy for one to wear it, be satisfied and have it EASILY returned. read more

It's ok... better than Men"s Wearhouse but I did not have the best experience. My free try on arrived very wrinkled in a box. Unfortunately it was not something I could correct on my own as the silk lapels had some bad warping. I could not get past that during my try on and they wanted to charge me 40 dollars for another suit after I lost hope in the one I had. Will look for a local small shop. I don't doubt that they can be good but shipping over a suit in a box all wrinkled is a pretty bad first impression. Seems out of place for the Nordstrom Brand honestly. read more

Easy to order, delivered when they said they would, return instructions easy easy. The tux was quality material and very sharp looking.

We just used black tux for our wedding and it was perfect! Everyone looked great and it was really easy to go to Nordstrom to get measured and order the suits. The price was great at $140 for the suit and shirt underneath. We had recently had to use menswearhouse for a friends wedding and it was about $100 more and the fabric and fit was not great. The quality of the black tux suit was fantastic and we honestly wanted to keep the suit for my husband (unfortunately the color we had-Blue-was not available for purchase). My father wanted to keep his as well!! We would 100%recommend to anyone. Thank you! read more

Great Suit, Great fit and easy to return, Great Job all around!

My Tuxedo was delivered quickly, was exceptional quality and did not look like a rental at all. It looked brand new (everything, shoes, jacket, slacks) and everything fit perfectly. I received a ton of compliments on the tux at the red carpet event that I was attending. Perfect fit, very stylish, contemporary/modern and I looked amazing! I will never rent from a local rental company again-they simply cannot meet the quality, style, fit and finish of The Black Tux. These folks have this down to a science! read more

This is the best idea ever! Made an appointment online for my son for his prom tux. The associate was great- measured him and showed him all his options. Tux came in percent condition and fit like a glove. Best part was the return. Throw it all in a box and drop it off. I have friends who left other well known places very disappointed. Save yourself time and aggravation and use the black tux! read more

Great service and beautiful tux! It all went incredibly smoothly! The suit arrived a week before our event and the shirt wasn't quite the right fit. We submitted a change online and a new shirt arrived within 48 hours. Returning the suit was a breeze with the prepaid postage and box. Highly recommend this service! read more

Incredible Customer Service. Fast, efficient, friendly!! And they followed up to make sure everything was good to go - they do it right!!!

This was a very disappointing experience for us. Measurements taken at the store then you order the details on line. Received Fedex. The jacket was damaged-no front closure button. We emailed them immediately-took three days for a response. No solution offered that day-as they had zero jackets in his size available. The day before prom they offered a larger size. NO FURTHER correspondence from them after I said that wasn't a good solution. I have asked for a partial refund. Nothing...nada...radio silence. He want to prom tonight in a damaged jacket for which I paid 200 for. VERY unhappy. read more