I've been coming here for at least 3 years! They are the best! If you can donate, do so. We are…read morecurrently in a shortage of blood. Everyone here is so professional and they remember you and it doesn't hurt at all. I convinced my boss to donate and he had a bad experience at his location. I promise if you come here it will be easy peezy. .

I regularly give blood and platelets. On this visit I gave platelets. I was welcomed and thanked…read moreseveral times. The care providers, especially Monique, were outstanding. Giving platelets is hard--takes over two hours where your arms need to be still. It is, however, very rewarding and quite needed. Having a great provider is essential. The facility is good to give blood with comfortable beds with little TVs. I watched four episodes of Young Sheldon. I plan to give platelets again at this location. Help Cancer patients who need it.

okay I have to say they have checked on me and called me to make this experience from a F-grade to…read morean A+ experience. Nurse called me and several people from the rewards departments. They did everything right to make it RIGHT. Thank you TBC

I've donated blood numerous times over the last 5 years and always had problems getting the…read morepromised rewards. Last donation in October 2025 was supposed to get 40$ in rewards. logged on the site within a week and showed "zero points" on my account. After several calls to customer service line I finally reached someone who said she reset my points because "they expire in 30 days" I reminded her that I had just donated less than 2 weeks prior. she told me to wait a few days. So I did and when I logged back on to redeem my points, they were showing in my account but when I tried to click for two dominoes pizza 20$ gift cards, it showed "error" I will not donate to this company anymore.

This is one of my favorite places to make a donation. Did you know that donating blood is actually…read morevery good for your health? It reduces your risk of a heart attack and is good for your liver! It also helps save lives. The staff and volunteers at this location of the American Red Cross are very friendly and professional. From the moment I walk through the door to when I leave the rest area (packed with complimentary snacks!), I feel cared for and appreciated. I consider it an honor to be able to donate blood to help others.

Great experience there everyone is nice and it's helping out other people so I think everyone…read moreshould donate blood. It might take up your time but it's worth it to save a life. Helping out other people is what this city is all about. My family has donated and recommended everyone do it!

I attended a BLS class at this facility. The staff is amazing. I was greeted immediately and…read moreoriented to the building and classroom. The class was great. The instructor was very enthusiastic and engaging. I really appreciate her knowledge and personality which made it easier to learn. Definitely recommend this location. Also, I appreciate that the other staff in the building recommended and educated blood me on blood donation.

Great staff is exceptionally professional and personable…read more When you arrive, a Platelet Technician explains the process and answers any questions. That Platelet Tech is your primary contact during the donation. The other Techs also step in during the donation to ensure the best possible experience. I'm sure all the American Red Cross donation centers have similar guidelines, but the personal attention I've hade here has cemented my decision to schedule all my future donations (platelet or blood) at this location

It was my first time donating blood, I had a wonderful experience. The technician was very kind and…read moreexplained everything to me. It was very easy and painless. I look forward to my next donation. The snacks at the end were very good, I just wish the juice and water were cold. Maybe next time.

Feels kind of odd reviewing a blood donation center but here goes. I give blood frequently and have…read morebeen to this location several times. My latest visit was on a Saturday at noon. I did the pre-check questionnaire and that always saves time. The desk person (usually a volunteer) was nice and dutifully scanned my card and checked me in. I've had good and bad phlebotomists, and on this viist mine was kind of indifferent. He was just very nonchalant about everything from my pre-tests to my donation experience. I drank lots of water so I knew my donation would be rather quick. Well, he disappeared into a breakroom or something while a beeper was going off -- probably indicating my bag was full. Another phlebotomist removed the needle, bandaged me up and sent me to the canteen area to recover. Got some juice, some snacks and waited my 15 minutes before departing. All in all a very quick experience.

I have been a regular platelets and plasma donor at this facilty and its always a great experience…read more Staff is super nice and friendly. They always try to make donation experience less painful. Today i was taken care of this nurse Bracey and she was so nice and soo caring. Her professionalism and care was absolutely amazing. She made sure the needles hurt minimum and kept checking on a regular basis. I am so impressed. Thank you.

It's been awhile since I've donated blood. With a rapid pre-check-in, the process is more efficient…read morethan ever. This location is clean and everyone is friendly and professional. For 20 minutes of my time, I can help save a life.

I visited this location for the first time and was very impressed with the overall set up and…read moreefficiency of the staff and volunteers. The layout of the building is clearly marked where to go and the volunteers are very kind and welcoming to help guide you to your destination. I encourage everyone to donate blood if possible and or volunteer to this worthy organization.

Very professional and personable staff - Great teamwork throughout the platelet donation process -…read moreDefinitely will continue to use the Durham site for future donations

i chose to donate recently as I work in biologic medications (McKesson) and know firsthand the…read moreimportance of plasma donations. I chose this location as it was the closest to my home. I've not heard great things from my colleagues about Grifols and they insisted I should go to Octa on Capital. I thought they were just being dramatic. The first time I went with my partner to ease my mind (and he decided to donate with me!). Teagan and the other ladies I dealt with were genuinely amazing people and went out of their way to make sure I felt comfortable. They walked us through each step, and it was just overall a wonderful experience. "Ha, I knew they were just being dramatic" I thought to myself as we left the facility, feeling a sense of pride for having done a small part to impact someone's life in a positive way. Well, that all changed when we went back to do our second donation. We decided to go on Saturday, and boy, was that a mistake. The male nurse on staff that day (1/17/26) insisted my partner and I were just too bruised to donate (I've attached a picture), and we were deferred. I began to think perhaps my coworkers had been right about this place. Nah, it was just a fluke and this person was probably just erring on the side of caution. All that went out the window today (1/23/26). My partner decided to attempt to donate before the ice storm, since we wouldn't be able to on the weekend for obvious reasons. I was working, so wasn't able to go with him this time. Well, he arrives and talks to a lady at the counter, explaining what happened last weekend. He was refused AGAIN because the doctor needed to review the note left. It's been a week, how has the doctor not taken a look at it at this point? All in all, my coworkers at McKesson were correct about Grifols. I will be making at least one more donation just to make sure my first one doesn't go to waste, but after that, I will not be setting foot in this locale again. I'll be taking my co-worker's recommendation and going elsewhere to help save lives.

Grifols is a great place to donate plasma. The staff are friendly and knowledgeable. If you have…read morenever considered donating, please do your research. It provides much needed resources in the medical field. And it's an extra way to make some money. So, it's a win, win situation.

This place is horrible. It has tons of customers with probably two people on the floor sticking. A…read moreyoung man told me he was very tired and exhausted from being on the floor and I asked him to get me another person and he said that he got me well he didn't get me. He ruined both of my veins. He told me in order to get paid. I had to let him stick the other arm my arms were Red blue and purple for three weeks going on for my veins was hurting. I got nauseated headaches and I had to schedule a doctors appointment so that I could see if my veins are OK. They finally went down but when I try to escalate the situation, the manager Was very unprofessional because I feel like people that donate should not lose their funds because they're doing it for a cause, and it helps financially because your staff did not stick correctly. The donor have to deal with the consequences. They are very unprofessional most people that are on the staff used to donate which that is not a problem, but they talk to you as if you are less than they have no empathy. I have no empathy. I had trauma behind what they did and they do not want to compensate you for that and wanna give you $30. They just don't understand that a person don't have to come there if they have a full-time job but they do because they work somewhere Where plasma is needed so you're helping yourself and you're helping patients . So now they have lost a customer, but do they care no because someone else will come through the door that would deal with their shenanigans very unprofessional place.. they work people too hard, which is why they're getting so many bad sticks. They do not keep staff because people that want something better in life or want to be treated professionally and with respect and dignity they will leave. I gave them a chance last year and I come back and nothing has changed. I will never go back again. I could have been in the hospital the way that my veins looked.

I tried to become a new donor, but they weren't able to find 2 good veins. The staff were all very…read morefriendly and knowledgeable. If their bedside manners are as good as reception (which I have all reason to believe that they are) then this is the best spot to try in Raleigh. They test your veins at check-in so no one ends up wasting time waiting around. I'm going to try again in the future, if this is something that I can change. Avoid Griffols like the plague!