If you need an X-ray or any radiological appoint, Do Not go to Raleigh Radiolog. There is a reason…read morethat their reviews are so bad. If there were a rating of 0, that's what I would give them. Twice one of the doctors at RR recommended a follow up mammogram for me, but RR WILL NOT SCHEDULE one.

Very busy office. 2nd time here for X-rays. This office…read morepreviously got me in and out quickly (around 30 minutes total) so it's convenient enough to schedule appointments during the middle of my workday. Today the turnaround time was different. Very slow process. People who came after me were called ahead of me. (perhaps a different type of X-ray?) The total wait time of around 27 minutes to get called back. The time it took to change and complete the X-rays was less than 13 minutes, so it was very quick once in the back. Wait time on this visit was not the best. I would like this office to normalize e-forms instead of paper and pens. I would also like to see the same tech without having to ask. Besides that, the technicians are always nice and accommodating. My technician Laura did a great job making sure I was comfortable during my X-rays. I appreciated this!

I've been going to Raleigh Radiology for mammograms for awhile now, but had my first appointment at…read morethis location in October. Let's face it, no woman wants to get her boobs squished, but it's necessary and we all have to go through it, so might as well go where they couldn't be nicer, helpful and professional. Receptionist was flat-out fabulous. Warm, friendly, made me feel personally welcome. Identified herself, and guided me through the necessary paperwork quickly and efficiently. Honestly I don't believe I've ever had such a warm receptionist at a medical office! Wait time to go on to the next step was mere minutes. Was shown to a dressing cubicle and given easy-to-follow instructions. Wait time for the actual mammogram was again very short. The procedure itself was the usual, turn this way, lift your arm this way, squish squish, hold your breath and repeat with a different angle. My Professional Gal was just that, guiding me through it as quickly and painlessly as possible. Within a week I had my results. Could not have had a better experience.

Front desk attentiveness and timeliness to individual needs…read more Orders faxed and confirmed received within less than 5 minutes. 30 min later told that they still didn't have them only after I asked again. Emailed order then another 10 min to print it out and they were not busy at the desk.

It took me 3 weeks to get the appointment for an MR1 with Raleigh Radiology. My appointment was at…read morethe Holly Springs location. After arriving I waited 30 minutes after my appointment time to be taken back. I was brought to a mobile unit outside of the building. The MRI that I was getting required contrast. I had an uneasy feeling from the start with the tech, Scott. He blew my vein in my left arm. He said I had a weak vein. I have never been told I had weak veins and have had blood drawn and donated blood many times. He then proceeded to put the IV in the right arm. He could not fit between the table and cabinet, so he was doing it from behind me. I start to feel intense pain and ask what he was doing, and he told me he blew the vein in the right arm as well. The lady who brought me back came into the room when she heard me. Scott had a look of "I really messed up" on his face. He didn't even tell me what was happening next. She took over and said I would have to get rescheduled and took me back into the building to change. I said how could he have blown veins in both arms, I just didn't get it. She said they have had this happen with him before. I asked why Scott gets to keep his job. She said they have asked themselves that same question. I could tell that came out before she could stop it. I was very frustrated and now in pain in my right arm, mainly. I have to wait at least another 3 weeks to get an appointment with them. I left and called my doctor to get scheduled with Wake Radiology instead.

I liked the providers at the practice, but moved and established care elsewhere…read more From an admin standpoint, it seems they are going out of their way to make the patient experience difficult. The patient portal was changed a few years ago to something much less usable than the prior portal and now, medical records must be requested from an outside company that takes at least a week to provide records (if they are even provided then, friends have had difficulty with the company insisting records were sent when they were not, and the company has abysmal reviews online) that has no ability to track status of a request, and that doesn't have a phone number on its website (wake told me their was a number there, they couldn't find it either, then gave directions to go through a series of clicks on their own website to get the number, and then finally gave me the number). Had the portal not changed, I would have been able to easily download what I needed. Instead Wake made the decision to go to this new system and I cannot even walk into the office and get records - if I walk in and make a request, I'll have to fill out a form that goes to a third party company to get the records. I was looking at establishing care in Raleigh again but I won't be returning. The providers were good but apparently admin does not care how difficult they make the process of managing the non clinical side of being a patient.

Wake Internal Medicine Consultants does not accept Medicare assignment, so the make you pay at the…read moretime of service, file the claim, and (theoretically) Medicare reimburses you with a check later. I saw my Dr. on April 21 for a mid-year exam, and they made me pay $129.12 at that appointment. But when they filed the insurance claim, they told Medicare and my Blue Cross supplementary insurer to reimburse them. So they collected twice! By July 17, my Medicare and Blue Cross statements showed the disbursement to Wake Internal Medicine Consultants, so I call Medicare and Blue Cross...both of them said the submitted claim indicated that Wake Internal Medicine should receive payment. I then contacted Wake Internal Medicine Consultants and spoke to Emily, who claimed that she looked at the claim and it did not indicate that payment should go to Wake Internal Medicine Consultants. But she agreed to refund what I'd paid at the time of the visit, and said it would be done ASAP. It's now August 1. I've heard nothing, haven't received the check...looks like I'm going to have to take legal measures to set this right. Sad, but after this I'm finding a different primary care practice.

I checked in for an ultrasound and was in the waiting room when someone came up to me…read moreand said very rudely, with an accusatory attitude, We don't have an order for you!!! Like I did something wrong! My PCP's office called me that morning and told me that I needed this done quickly and gave me the address of where to go. I was starting to explain that because it didn't make sense to me. She was acting like I made a mistake and continued to question me like I was wrong! I was asked to go back to waiting room to wait! Turns out the mistake was made at Raleigh Radiology. I was there for 2 hrs!! Never got an apology or a complete explanation of what happened! Very upsetting experience! But I have to say the technicians who did the ultrasound were professional and very nice! 5 *. It's reception that needs work!!

I had a great experience. Came on time, waited for less than 5 minutes & was done and out within 20…read moreminutes. Everyone was nice & I had a positive experience. Parking was also not that bad.

Complete scheduling nightmare! Multiple calls & emails. After months of waiting, I'm so happy to…read morehave switched to a different doctor. This practice seems way too big and dismissive... feels like a factory.

Dr. Robey is great but something is definitely wrong with their systems of response for phone calls…read moreand portal messages. I have sent three portal messages and left two phone messages over the last 2 and a half weeks and have gotten nothing in return. How do I speak with someone? Noone ever picks up the multiple phone calls I have continuously made?

Due to insurance change, I had to move my mammogram screening to Wake Radiology. It has not been a…read moregood transition. I had my previous records sent from Raleigh Radiology to Wake prior to a visit to try and avoid any break in information. At Wake, I had to wait over 30 minutes. The screening went quickly, maybe too quickly. The number of images was minimal compared to previous screenings. No surprise, I get a call that I need to come in again for "additional" images because they didn't get a full picture. I explained that I did not want a diagnostic screening and was assured that this was additional images as followup. Turned out that the "additional" images cost me out of pocket almost $500! I will be calling Raleigh Radiology to see what their cost would be for someone out of network. The standard of care is much, much higher at Raleigh Radiology.

My PCP referred me to Wake Radiology. Unfortunately, I cannot recommend Wake Radiology. As a young…read morefemale, I was already nervous to have to do an ultra sound on my breast and having the doctor speak down to me and come off as a burden to their time for my questions did not add to the situation. While I was told it was a zit and a hematoma, myself and my PCP were discouraged by their prognoses and general attitude and therefore, sent me somewhere else for a second opinion. Turned out it was an external cyst and internal cyst that ruptured. Got an in office procedure done and sent to pathology. No ultra sound needed and the second practice was easy to work with. They also were receptive to questions and were straight forward with responses as well addressing all concerns. Only will return and recommend the other practice moving forward.

Shaneall drew my blood for thyroid panel. Not even a little pinch. Waited less than 5 minutes. My…read morenew place to go. I had an appointment but it's not necessary.

The location was a little hard to find, but once I arrived the service was excellent. Shaneall was…read morefriendly, efficient, and professional. I explained that my doctor's office was unable to draw my blood after expressing difficulties finding veins and that I was used to this issue. I also expressed that I was a bit nervous, but the tech was quick getting the needle in and drawing all the required blood. I barely felt the needle and it was over before I knew it; the entire process was completed before my scheduled appointment time even started. It's easy to tell this tech has a lot of experience, thank you for hiring quality people!