I've been going to Raleigh Radiology for mammograms for awhile now, but had my first appointment at…read morethis location in October. Let's face it, no woman wants to get her boobs squished, but it's necessary and we all have to go through it, so might as well go where they couldn't be nicer, helpful and professional. Receptionist was flat-out fabulous. Warm, friendly, made me feel personally welcome. Identified herself, and guided me through the necessary paperwork quickly and efficiently. Honestly I don't believe I've ever had such a warm receptionist at a medical office! Wait time to go on to the next step was mere minutes. Was shown to a dressing cubicle and given easy-to-follow instructions. Wait time for the actual mammogram was again very short. The procedure itself was the usual, turn this way, lift your arm this way, squish squish, hold your breath and repeat with a different angle. My Professional Gal was just that, guiding me through it as quickly and painlessly as possible. Within a week I had my results. Could not have had a better experience.

I waited an hour to be seen by the x-ray tech. She was rude and unprofessional - she was training…read moresomeone who seemed to know more than she did. I'll go elsewhere in the future

I was there for a routine scan. The Oberlin office is pleasant and the techs are efficient and…read morekind. BUT: the check in process was laborious--and ineffective: the office failed to enter my insurance info. When I got billed and had to correct it, the online portal wouldn't let me because it didn't recognize my carrier, although it insures probably a third of the community. The call center where I finally ended up after a 20 minute hold was clearly located in south Asia, and reading a 12 letter ID code across a significant language barrier was extremely tedious. If you can, go elsewhere.

It took me 3 weeks to get the appointment for an MR1 with Raleigh Radiology. My appointment was at…read morethe Holly Springs location. After arriving I waited 30 minutes after my appointment time to be taken back. I was brought to a mobile unit outside of the building. The MRI that I was getting required contrast. I had an uneasy feeling from the start with the tech, Scott. He blew my vein in my left arm. He said I had a weak vein. I have never been told I had weak veins and have had blood drawn and donated blood many times. He then proceeded to put the IV in the right arm. He could not fit between the table and cabinet, so he was doing it from behind me. I start to feel intense pain and ask what he was doing, and he told me he blew the vein in the right arm as well. The lady who brought me back came into the room when she heard me. Scott had a look of "I really messed up" on his face. He didn't even tell me what was happening next. She took over and said I would have to get rescheduled and took me back into the building to change. I said how could he have blown veins in both arms, I just didn't get it. She said they have had this happen with him before. I asked why Scott gets to keep his job. She said they have asked themselves that same question. I could tell that came out before she could stop it. I was very frustrated and now in pain in my right arm, mainly. I have to wait at least another 3 weeks to get an appointment with them. I left and called my doctor to get scheduled with Wake Radiology instead.

I liked the providers at the practice, but moved and established care elsewhere…read more From an admin standpoint, it seems they are going out of their way to make the patient experience difficult. The patient portal was changed a few years ago to something much less usable than the prior portal and now, medical records must be requested from an outside company that takes at least a week to provide records (if they are even provided then, friends have had difficulty with the company insisting records were sent when they were not, and the company has abysmal reviews online) that has no ability to track status of a request, and that doesn't have a phone number on its website (wake told me their was a number there, they couldn't find it either, then gave directions to go through a series of clicks on their own website to get the number, and then finally gave me the number). Had the portal not changed, I would have been able to easily download what I needed. Instead Wake made the decision to go to this new system and I cannot even walk into the office and get records - if I walk in and make a request, I'll have to fill out a form that goes to a third party company to get the records. I was looking at establishing care in Raleigh again but I won't be returning. The providers were good but apparently admin does not care how difficult they make the process of managing the non clinical side of being a patient.

my actual visit was good but if you have a problem, good luck because you won't be getting an…read moreappointment for at least a week or two. not much help.

From first contact to procedure to walking out the door, Raleigh Radiology (Cary office) earned…read moretheir five stars. I was referred by my doctor to Raleigh Rad who contacted me the day after the official referral. The operator was extremely flexible with my appointment and knowledgeable about the procedure/prep. I was able to schedule a time that was good for me (unheard of in today's medical field) and given the option to get there early for prep or swing by the day before to pick it up. Anyone that can save me some time is winning in my book. I was also contacted one day prior to the procedure by the accounting person to make sure that I was clear on what my insurance was paying and what I would be responsible for. What a great concept! Upfront price (which I thought was incredibly reasonable btw) and the option of a payment plan. These guys should open a car dealership or real estate office. Fast forward to the actual appointment, the office staff were one of the most happy bunch I have run into. The office is conveniently located in a brand spanking new building off Cary Pkwy. I was taken back on time and finished when promised. Maybe I am just used to receiving poor service when it comes to anything medical, but I can't log a single complaint about Raleigh Rad. If you have a choice when being referred for radiology, I highly recommend these guys.

I checked in for an ultrasound and was in the waiting room when someone came up to me…read moreand said very rudely, with an accusatory attitude, We don't have an order for you!!! Like I did something wrong! My PCP's office called me that morning and told me that I needed this done quickly and gave me the address of where to go. I was starting to explain that because it didn't make sense to me. She was acting like I made a mistake and continued to question me like I was wrong! I was asked to go back to waiting room to wait! Turns out the mistake was made at Raleigh Radiology. I was there for 2 hrs!! Never got an apology or a complete explanation of what happened! Very upsetting experience! But I have to say the technicians who did the ultrasound were professional and very nice! 5 *. It's reception that needs work!!

Dr. Devina Shah restored my health immediately. After receiving inadequate care at Triangle…read moreGastroenterology, I switched to Wake Gastroenterology. I was blessed to be assigned to Dr. Shah. She prescribed the right medicine (as opposed to the wrong medicine I had been assigned by the doctor at the other gastroenterology practice) and my problem was instantly under control. She is the best! And I always receive immediate answers to my questions through the patient portal and to my telephone calls. If you have digestive problems, call Wake Gastroenterology!

Dr. Robey is great but something is definitely wrong with their systems of response for phone calls…read moreand portal messages. I have sent three portal messages and left two phone messages over the last 2 and a half weeks and have gotten nothing in return. How do I speak with someone? Noone ever picks up the multiple phone calls I have continuously made?

Due to insurance change, I had to move my mammogram screening to Wake Radiology. It has not been a…read moregood transition. I had my previous records sent from Raleigh Radiology to Wake prior to a visit to try and avoid any break in information. At Wake, I had to wait over 30 minutes. The screening went quickly, maybe too quickly. The number of images was minimal compared to previous screenings. No surprise, I get a call that I need to come in again for "additional" images because they didn't get a full picture. I explained that I did not want a diagnostic screening and was assured that this was additional images as followup. Turned out that the "additional" images cost me out of pocket almost $500! I will be calling Raleigh Radiology to see what their cost would be for someone out of network. The standard of care is much, much higher at Raleigh Radiology.

My PCP referred me to Wake Radiology. Unfortunately, I cannot recommend Wake Radiology. As a young…read morefemale, I was already nervous to have to do an ultra sound on my breast and having the doctor speak down to me and come off as a burden to their time for my questions did not add to the situation. While I was told it was a zit and a hematoma, myself and my PCP were discouraged by their prognoses and general attitude and therefore, sent me somewhere else for a second opinion. Turned out it was an external cyst and internal cyst that ruptured. Got an in office procedure done and sent to pathology. No ultra sound needed and the second practice was easy to work with. They also were receptive to questions and were straight forward with responses as well addressing all concerns. Only will return and recommend the other practice moving forward.