I can't thank you enough for the job done on our Outdoors rv. Another repair shop made a mess of…read morethings. You took over and our trailer looks new. Communication was great and quality of work was fabulous.

Customer service was excellent. Erica is patient, professional, knowledgeable and thorough with…read morecommunication. I had a lot of questions, and she was always able to answer them articulately. I felt that I asked a lot of her considering this was a warranty issue/claim with an out of state business who also asked a lot of questions throughout the process, and she delivered. Regarding the warranty work, it was obviously an involved tedious repair and I feel it was repaired professionally and thoroughly. The warranty repair finish work was sloppy on the interior. Straightline took responsibility for this. I brought the vehicle back in and they corrected all issues. In addition to warranty work, I had elective paint work done and the craftsmanship was phenomenal. The color match to the factory color is beautiful. The paint warranty is superior. I am definitely satisfied with the ultimate outcome of this experience and would give them my business again.

We really should have reviewed sooner! Randy saved our camping trip a few years back when our boat…read morebroke down. He squeezed us in and had our boat repaired same day so we could enjoy the rest of our trip! He is knowledgeable and always saves us money on repairs! Thank you Randy for your expertise and kindness. We will not go anywhere else.

From the owner: Inboard and out board motor repair / out drives / trailer repair . new and used parts .read more

Very good work. Went out of the way to please. Also even washed my car, an addrd bonus. Reasonable…read morecost too.

It looks like a ghost house when you first walk-in, messy grounds and no one is at the front desk…read more Gordy will greet you after 3-5 minutes (you gotta make sure you make loud noise otherwise he can't hear you). Super friendly, fast service.. I mean this shop's been in town for 20 years! I got referred Oakmont Service center since they don't do body and I have no regrets! He did a wonderful job fixing my car. I would recommend this place to everyone. Support local!

Stopped by Mel's Marine today to get a steering rod for my outboard and they didn't have the part…read moreand would have to order it for me. I recognized a man who had helped me with the same part several years ago and told him the same part had broke again. He told me several years ago that don't be surprised if it happens again. He even installed the part on my boat for me. After I told him my story this year he looked again for the part and couldn't find it but told me he would look to see if he had a used part I could buy. He was gone awhile but came back with a used part and sent me on my way. Great customer service. Thank you Mel's Marine

I just had a brand new Suzuki 250 SS installed on my 2005 Triton I went with Mel's Marine for one…read morereason they were more knowledgeable than anybody. I had talked to. They put me in the right direction. They got me the motor in my budget install went beautiful. They did a nice job on everything. All my electronics are working. Nothing was tampered with or unhooked. He even threw in an extra GPS pocket no charge all the work that he performed as perfect. I love my old new boat thanks to Tony and his team. I would not hesitate to do business with them again and I would highly recommend them. Thank you Tony and the crew for going the extra and coming in right on time and on budget there are not many shops that I have dealt with in the past that can compete with you. It was worth the 13 Hour Dr. once again thank you very much your new friend Marlyn

Started off with a phone call to the Coos Bay dealership, inquiring about a boat I had seen on…read moretheir website. They said it was available, so I made arrangements to fly in from N. California. I gave them a weeks' notice and asked if they could have the boat brought down from there Florence dealership, they agreed. I confirmed the day before arrival that I was going to be at the dealership around 1pm, once I arrived, I was told that they were not able to bring the boat down and I would need to drive an hour away to the Florance dealership to see the boat. I can understand if they didn't have time to bring the boat down to Coos Bay on only a possibility of a boat sale, but if they would have told me that they were unable to, and I would have just drove Stright there from the airport and not wasted my time going to the Coos Bay dealership. The salesperson (Brian) said he would go with me to the Florence dealership, but they were extremely busy (there was not one customer in site), so I said no problem and just went myself. I took a look at the boat, spoke with a very nice and knowledgeable guy from the Florance dealership and headed back to the Coos Bay dealership to discuss buying the boat. Called Brian and let him know I was on my way, but he was at home already (3:30) and that we could go over final pricing on Monday. I was thinking, I came all this way and was going to buy this boat that day but needed to wait until Monday now. (Note, boat sales are very slow, and Y Marina is closing the Florance Dealership down, but couldn't take a little extra time that day to sell a 100K plus boat). Call on Monday, settled on a price for the Boat, ask if they would be interested in also setting up the boat with electronics and kicker motor and asked for the addition cost, they said sure thing and they would get back to me that afternoon or the following morning. I didn't hear back, so I called the following day to finalize the deal and asked why I had not heard back from them sooner, then I was told that the boat was sold to someone else. I mentioned that we had agreed to a price and the boat was sold and that I was just waiting on the accessory pricing and installation lead time. They offered no apology and just said that there Florence store sold the boat and didn't communicate that with them. I said it seems that you do not communicate well with each other and that the boat should not have been sold out from underneath me. I have seen good reviews about this dealership, and it might have been this way at one time, but my experience showed me that they are very disconnected and scattered and communicate poorly with potential customers. I don't think sales work very well this way in a slow market (or any market). I guess maybe they got comfortable with the hot boat sales market of the past and it shows. I ended up buying a boat and Clemens Marina. Very knowledgeable staff and communicated well and great pricing. Y Marina missed out on $150K sale, due to lack of effort, scattered and poor sales Commnication.

Purchased a boat from the Florence, Oregon Y Marina folks. George and Bubba went above and beyond…read moreto make sure the sale that was acceptable and fair for us all. We were always comfortable with the negotiations and felt no pressure. We are not from the Florence area but certainly feel like George and Bubba would be our go to guys if we ever needed anything in Florence. Nice job guys!