EVERY WOMAN SHOULD TAKE THEIR CAR HERE........EXCELLLENT SERVICE! CUSTOMER FOR LIFE. AS A WOMAN, I…read moreREALLY LOVED WORKING WITH TIFFANY MENEFEE, SHE WAS PROFESSIONAL AND ALWAYS KEPT ME INFORMED. NOT A SINGLE REPAIR WAS TAKEN WITHOUT MY APPROVAL OF THE EXPENSE. COULD NOT BE HAPPIER!!! I had looked at reviews after my accident and based on their Google reviews I chose Pronto Body Shop. I recently had my white Ford Focus towed to their shop in August 2024. Laura was really nice and got the paperwork started. Unfortunately, my insurance decided to total the car based on its age. I decided to go ahead and work on the vehicle instead of releasing it to the insurance and having the car junked. I proceeded working with the manager, Tiffany Menefee, who truly made me feel like she understood my financial situation. I was given two estimates, one to make the car drivable and the other for cosmetic repairs to the vehicle. This was done so that I could determine financially whether I could proceed to the next step. They were careful to select salvaged mechanical parts that were in good condition to keep my expenses low. They also worked in stages by first addressing the mechanics and drivability. They did not want to remove any of the damaged fiberglass paneling incase I could not financially proceed to the estimate for body work because it would have been impossible to get the fiberglass panels back on due to them being bent out of shape. They worked methodically to ensure that I did not exceed the mechanical drivability estimate, not only did they not exceed the estimate they had provided but the total actually fell under the estimate. This is how businesses should be run! No surprise overages where you feel taken advantage of. Because of their dedication to details and constant communication to verify any changes or charges I was able to proceed with the additional body work. Everything together was still under the estimates I was initially quoted and the work was excellent. As a woman, I have been made to feel ignorant by some mechanics when I have struggled to ask technical or mechanical questions. I have felt their impatience with my lack of knowledge. However, I was never made to feel that way by Mrs. Menefee. She went over every detail step by step. Every question was thoroughly explained in a way that I could understand. As a previous insurance adjuster, she explained how to proceed with my insurance and the process of obtaining a salvage title. I felt like she treated me like she would have treated a family member. She was patient, understanding and walked me through the whole process. I could not say enough good things about her or Pronto Body Shop. As long as she is there I will continue to take my cars there.

I stopped by to see if I could get a quote. A young lady took us out and looked at my car. I wanted…read morefull paint job with the kinks fixed and some extras added. She took several photographs and it seemed like she really was looking at everything to get something going. She said she'd call me back. Never got a call back. I'm not sure why I never received a call back, but it didn't seem feel like they wanted my business. I was going to pay cash, which to me, would have been best for them, but I guess they run their business a different way. I went because it's woman owned and saw some great reviews. I'm disappointed to say that they're not all that interested in providing a job for a woman. They make their money. I'm just one person. I wish them the best. Just not with my money.

Highly recommend this shop. Julio Vasquez took great care of my daughter. He gave her a free…read moreloaner until it was ready. He forgave half of her $1000 deductible. The work was great, the price was better than expected, and the customer service was simply amazing. 5 Stars for Patriot body shop!

Very friendly people. Did a great job on my vehicle. Repairs were done on time as promised.read more

I went here to fix my car with my transmission and the manager was excellent with me, he made sure…read moreit was fixed as fast as possible and the price was very inexpensive and i got out of there in no time. i will definitely come back here again if i have any issues again.

This place is a scam . The man in charge who says his name is "alpha", is a liar. He scammed my…read moreinsurance telling me that I needed a new engine but he never gave a new engine, he replaced some things and spray painted my engine. This guy is a piece of shit. Don't take your car here.

My '09 Lexus IS250 was among several cars vandalized at Fox Lexus while waiting on a backordered…read morepart to arrive. First repair attempt at another body shop was a disaster. Fox Lexus then recommended Victor at Texas Custom Body & Paint to correct this messy repair attempt. The first body shop's repair attempt left so much damage (Orange peel, swirl marks, mismatched paint color, tons of overspray) Victor was hesitant on taking the job. But he did! His team did a great job! I'm very thankful for all the hard work, attention to fine detail, always being in good contact with me and returning my car to me in a better condition than it was, before all this happened! Thanks Victor!

Do not take your car to this body shop, after receiving a call that i was ready I noticed that…read moremultiple items were not fixed that were in plain sight. Workmanship is very poor quality and they had the audacity to get more money from the insurance even though they failed to complete the work on the estimate.

I was referred to this auto body shop by someone I know. I…read moream really happy that I did. I had my front bumper painted due to a bunch of rock chips and lots of wear and tear. I was told that after dropping off my bumper that the turn around time would be around 3 days. After speaking to Eddie as we discussed my truck's paint code, he went out of his way to educate me on the different shades of that paint code. I had no idea that there were different shades. We matched my truck's color the best we could. I dropped it off on a Wednesday and got it back by Friday. When I picked it up, I must say that they level of attention to detail and their workmanship really exceeded my expectations! They did a superb job and I am very happy.

Super fast and helpful! Very communicative and good value. I would recommend for sure.read more

BEWARE- I naively brought my truck in for work in 2023 for gasket replacements. The engine was…read morerunning smoothly. Two years later, after towing my truck home, I find my passenger leather seat ripped, he left my windows down during the dust storms basically destroyed the interior, "pinched" or cut electrical wires, refused to let me have my vehicle back, ignored my calls, and was practically holding it ransom. Too many broken promises and came to find out when I finally received it that there's no oil in the engine, and the engine was knocking horribly. He put mineral spirits in engine to unclog an oil port, but then it basically destroyed it. Received it empty on gas 4 miles, spare tire used, and black coolant in the radiator. He used it as a storage and destroyed it beyond repair. I can't even recommend for an oil change. Tons of cars stacked on his lot, tons of other people must be suffering from this too. It's a graveyard and a nightmare.

James is a very honest and knowledgeable mechanic that gets things taken care of. You can trust…read morehim to take care of things are responsible prices.

They did a thorough inspection and helped me prioritize the most urgent repairs. When I picked up…read moremy car, Isaac and Andrew took 40 minutes out of their day to show me my old, worn-out suspension parts and educate me on what to look for and how to maintain them moving forward. Their willingness to teach me gave me valuable knowledge and total peace of mind that my money was well spent. I really appreciate how well I was treated, and I highly recommend this shop!

I called before for an oil change quote, gave my car details and was quoted $65. I drive 20 min out…read moreto try to support this family owned business, fees and all totaled to $76. For this price I couldve stayed in my neighborhood. I called to see if they'd be willing to readjust and they suggested I come back with the cash, again this should've been mentioned over the phone the first time around. It was a quick service, but as a woman I care more about honest auto service. Would not recommend due to their lack of transparency.

Great work and affordable prices .Did work on time.i highly recommend him to anyone, look no furtherread more

I got three estimates for repairing the front bumper on the passenger side of my Honda CRV. All…read morethree estimates had identical parts, part numbers, and hours of labor to do the repair. Same computer system for all three. Cost for parts and labor for the first estimate was inflated by about 30%. The markups for the second estimate were not as much, but still high. I read the reviews for Sergio Lewis Body Shop, had three personal recommendations, and the repair cost was much lower than the first two estimates. My bias is to work with local businesses whenever possible. Norma Jean was wonderful to work with and I will not hesitate to recommend them to anyone. Customer service and quality work are superior!