I absolutely love this store. As we've gotten older (and maybe put on a few pounds), my husband and I have needed running shoes, better pillows, shoes and slippers with arch support, a knee brace {sigh} and this place has it all. The store is fairly spacious without being a warehouse. In addition to the small items we've had to purchase, they also have in stock wheelchairs and recliners that lift you from sitting position. There are items here for every walk of life. Every visit, staff has been so helpful, never rushed. Sometimes there's a wait to get a salesperson because they take their time with each customer. If I remember correctly, everything in the store qualifies for use with your health benefits card, which is a huge plus for me. Come in and look around; staff doesn't pressure purchases. read more

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I've had two in-hospital knee surgeries since December 2024. Since January 2025 I've had an ongoing infection that often leaves my right leg swollen up like a wild boar's limb. Sometimes, my right ankle is unrecognizable as such. I needed a compression stocking and I procrastinated purchasing one due to fear and ignorance. However...I met a very special, caring, and empathetic sales associate at The Bone Store today, Ms. Amber Gentry. Professionals like her are extremely rare in today's society."Helpful, compassionate, very informative, funny with a wicked sense of humor"-Amber embodies these attributes with poise and grace. Please consider me pleased beyond belief. read more

l had excellent customer service with Valeria Flores at the store in Visalia. We bought one of your recliners on 2/17/25 and Valeria was very helpful and patient picking out the right recliner and color for my husband. Rico delivered our recliner today and he was very polite and helpful too. I will be sure to tell everyone about your wonderful store. I give my experience a five star rating. read more

They have sleep aid gummies now. Checked it out and bought some. The worker was very kind. Great service and store! Look forward to trying the gummies! Highly recommended! read more

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A big shoutout to the installation team at the Fresno store. They went out of their way to get me a replacement back for my "sleep chair" Their professionalism and courtesy are exceptional!! Great job!! read more

My mother in law comes in here to order specific shoes. The staff is usually very patient and helpful. We have not had any issues with the ordering process/picking up process. They also will send out coupons, which is great to have available for a special order! (I don't know how these coupons are passed out though.) When I come in here (usually to pick up an order), I usually have to flag someone down as they will not just walk up and ask how they can help. So when someone walks in, there is no acknowledgement that you've walked in, just keep that in mind! (Maybe that's a point of service to work on?) Or it could also be my timing and maybe I walk in when all the staff are busy! :) read more

Today was about the third time I have been into The Bone Store. Was greeted right away at the entrance by Derek. Looking for inserts for work shoes. Derek directed me to where they were located. Tried a couple different ones, hopefully chose some that will help. One great offer they have is you have 30 day trial on inserts. If they don't work you may exchange them one time. Highly recommend talking with Derek, he is very courteous & knowledgeable to everything in the store. Thank you Derek!! Shop & support local. read more

The Bone Store - Various back, knee, foot braces. - Medical Supplies Near Me - Fresno, California

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Came here for orthotics for my shoes. Knowledgeable staff here to help with all the issues I was having with my feet, namely fallen arches foot pain. Derrick, the sales adviser helped with choosing the right orthotics to fit my needs. The store is organized so that once you walk in you know which area to look plus staff is there to greet you and help you find what you need. Lots of items in store to help you get more out of your day, from walkers to comfortable leather recliners along with lift recliners. read more

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We have always had great customer service and excellent products from the Bone Store. We recently purchased a walker and wheelchair. Three years ago we bought a recliner that has been excellent. It needed some minor repair so Rigo and Leon came out and were efficient and professional. It has been a pleasure doing business with the Bone Store. read more

Wow, I'm so glad I found this place to look at Stressless Recliners made in Norway. There's a vast selection of styles, colors, bases to choose from and it looks like the largest collection specializing in Stressless in the area. As fate would have it, I was able to pick up a clearance model with upgraded leather in a dark navy blue color that would have taken 16 weeks to order otherwise. I got about $600 off, free delivery (because I'm close) and it's being delivered TODAY! The total purchase was only $2677.00 with tax and is about $600.00 less expensive than where I was going to purchase a similar chair with a LOWER level quality of leather at north of 3K with tax. Thank you Lord! The help here is first class and Priscilla picked up where I was at in the sales process quickly. She showed some flexibility in pricing that another vender wouldn't budge on. Super friendly and didn't breathe down my neck. LEON, the delivery guy was super awesome, too. Each individual was a standup, look you in the eye, aim to please type professional. Thank you The Bone Store for a fantastic chair at a great price and for the friendly service! In way of encouragement to you, you're doing a great job! -G read more

This company is top notch. Rico , who services our reclining chairs is fantastic. The best customer service. So happy to have purchased our two lift chairs from the Bone store. Best service ever!!! read more

I like this store but must say they have a young lady their that really need to be thought people skills. I was there yesterday no good morning had a personality like a wall and no thank you. When I asked some question she really had a attitude and not really helpful. read more

Arasell Aceves was a great help! We were ready to give up and go home and she was so knowledgeable and pleasant we found the perfect chair with all the features we wanted. read more

I appreciate the service I received during my visit. I didn't feel rushed in making my decision on my purchase. Keep up the great work

We have been getting our custom shoe inserts for years and once again I ordered and received the new pair. They are top quality as always. Thank you for the great service. read more

The store was so much more than I had expected when I visited for my first pair of Vionic sandals. I do not have a medical need for shoes with arch support, but friends had told me again and again how fabulous their feet felt in Vionics and I had to try them for myself. The verdict? WOW. (And I climb 78 stairs just to reach our apartment door. There's no elevator in our old French building. Did I mention that we live in France? And that I walk everywhere? Shoes MUST be good to my feet!) Our visit to The Bone Store, we were immediately greeted by hellos and warm smiles and directed to the shoe section where we learned a little more about the benefits of Vionic's design. After selecting my shoes, the store owner then took the time to show us around the entire showroom - mattresses, massage chairs, and so much more. I had no idea the range of products! You can bet that on our next visit to California, we'll pop in to The Bone Store. I'll need a second (or third) pair of Vionics. A girl can never have too many shoes! And now my husband totally wants a massage chair! Thanks so much, Karter and staff. read more

The Bone Store - My Vionic sandals enjoying the French Alps! Thank you, The Bone Store. - Medical Supplies Near Me - Fresno, California

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Went in for a knee brace, very knowledgeable help, fitted me with the one I wanted and happy days ahead.

I went Into the bone store for the first time with my husband and daughter and I liked it I only gave it 4 stars because I was hoping that it also had jackets and some clothes. THey did have women shoes and stockings . The heels I got are really nice and comfortable I actually returned 2 pair of shoes I ordered online for these overall this store is pretty Nice and the staff is very nice and helpful. read more

The Bone Store - Vionna heels - Medical Supplies Near Me - Fresno, California

I have read the reviews for this store and want to say that anyone can have an off day. And anyone can feel ignored in a busy store. I have been to this store a couple of times for very small items, and have always been helped immediately and with a smile. Recently, my podiatrist recommended inserts for my shoes due to plantar fibromas. But living in the foothills, in the middle of July, during the COVID-19 pandemic when everyone has to wear a mask, discouraged me from driving to Fresno. So I called the bone store and spoke to Derek. He immediately knew what I needed and said they could ship them to me. He was professional, polite, and funny. It took less than 15 minutes, and a nice conversation and my insoles are on their way. Thank you Derek. I hope to meet you in cooler weather. read more

I feel so lucky to have found the store! After my daughter twisted her ankle, and we needed a good brace until her doctor appointment, a friend recommended this particular store. We came in on a busy afternoon, but we're quickly helped by a very knowledgeable and pleasant employee. Not only did he take the time to help my daughter find the perfect brace for her foot and fit it to her, he answered all my questions about products to help my back and neck while sitting at a computer most of the day. Not only does this store have kind, patient and knowledgeable employees, but they offer such a wide array of amazing products too. Definitely recommended!!! read more

We got a massage chair from The Bone Store. One of the electric ones, not the kind you sit and in have someone massage you but the kind that wraps around the back of your legs and your back etc. Not only was the chair amazing and totally worth the price, the service was fantastic and totally necessary if you are planning on buying one. They spend all the time you want in their store explaining it all and they are very knowledgeable about the products. Carter and Tod both helped us to get the chairs. There are thousands of buttons on these things and without their demonstration, I would have been lost. Also, they had two guys come out and set up the chair for us. This isn't something I would have wanted to do in my house. The chairs look like they weigh 300 lbs and they come in multiple pieces. The guys took care of it and set it up in a corner where we asked them to. I would highly recommend the Bone Store to all of my friends. read more

Our recliner developed a glitch. Leon, the service manager, and Nik, his assistant, came out in great time to fix the problem. They were masked which we appreciated since we're seniors and compromised. They were totally professional, friendly, and very efficient. The chair was fixed in no time. We're very happy with our service. read more

Your service manager, Leon, is the absolute best! We will continue to patronize your store as a result of his superb customer service!

We've been customers for over 20 years at their various Fresno locations. Sadly, their level of customer service has significantly declined over the last couple of years. New owners, perhaps? Whatever the reason, we now look elsewhere. read more

I spent 45 minutes in a store that had four customers, including myself, on a Friday afternoon just before 2pm. I was never acknowledged while I spent my for 25 minutes in the shoe area, even though a sales person by the name of "Derek" passed me several times. When I walked up to the register to ask him a brief question, he told me that he would be with me in a few minutes...he "didn't want to take on too many questions at once". After pausing, I think he caught that I was not very happy with his answer and then offered a quick answer to a quick question. When I then asked him where I could find an apparatus that would help me with my compressed spinal issues, I was told that they did not have anything in the store to assist with spinal pain. wow. Ok. Back to the shoe department. I AM pleased to tell you that the sales associates disregard for my presence while selling high-end chairs to customers who came in AFTER me, allowed me to find 3 out of the 4 pairs of shoes that I was going to purchase, on sale on Amazon Prime at $60 less than what Bone Store had them for on sale! Unfortunately, I'd would LOVE to be able to write how I went in, found what I wanted on my own (which I did), and was able to walk up to the register and give them my money. However, I had to wait until both associates came back up to the front and a female associate asked me to wait while she assisted another customer...although I had been standing at the register for 15 minutes. She offered to ring me up if I was ready to check out, which I was at that time. She asked me if Derek had been assisting me. When I answered "No", he chimes in that he had answered a couple questions for me. I work in customer service and retail. I sincerely hope that the employees do not get commission for their sales, as Derek was of no assistance to me and was much more preoccupied with the customers who came after I did, that were looking for a big ticket item. Thank you, Bone Store, for saving me money in putting back three pairs of Vionic shoes and an extra large ice pack. Can't say that I would shop here again. As much as I would rather patronize local businesses, with customer service like I received today, I'd rather save almost half and get free shipping from Amazon Prime. Little customers deserve attention, also. read more

We originally had an issue with a product purchased from the Bone Store. To my pleasant surprise, the owner called me, came to our house and resolved the problem. Now we are very happy with the Bone Store. read more

Have had two of their nice recliners for quite a few years now. Recently, old and unwell, I have found I do some better if I totally sleep in mine, seems to nurture my badly overused bod better than our top of the line bed does... read more

Wow! After reading reviews, I was almost afraid to step foot in the door! I was pleasantly surprised to say the least. I had great customer service from the time I walked through the door until I left with my purchase. My doctor had prescribed custom made orthotics for my poor runner's arches. The sales associate told me I didn't really need a custom made insert. He saved me $250! He took the time to explain why a runner needs a flexible orthotic device. He answered all my questions, and even gave me a discount for my first purchase from the store. He gave me a free sample, too. This place was stellar! Highly recommend!! read more

Seems like a decent place with lots of women's shoes and I bought some shoes with a 20% coupon they'd emailed me. I bought a pair of shoes and when I decided I preferred something with shoelaces and wanted to return the unworn shoe 8 days later, they denied my return. They stated they were no longer carrying the style so they wouldn't take it back. I found this confusing since Vionic had just released the shoe this season. But okay. It just would have been nice to have been told that this shoe was on clearance and the sale was final before they took my $100+ money. read more

I would not recommend this store. First, they don't have products in all compression levels. They also don't show you how to use them, nor do they let you open a package to look at the product or show you via a demo product and the use of a plastic model of a foot and a leg. I was given a closed package and told to "read the instructions." I now have the product, I don't understand the instructions and I will have to go to another store or to a friend who may know how I put the product on. This is unacceptable. I suggest if you need compression socks, just go somewhere else to begin with. Further, they don't bill health insurances although I don't know if my health coverage would have applied anyway so that wasn't the main complaint. If you know your insurance will pay for the service you need, again, go somewhere else to begin with. read more

Great Experience with Persilla. She was very helpful and informative. She helped us immediately find what we were looking for. The atmosphere was pleasant and inviting. Thank you again. read more

I purchased a lift-recliner here in 2012 and after nearly eight years of regular use it stopped reclining. I called the Bone Store and the General Manager said if I brought it in he'd check it for free (it weighs a couple hundred pounds, so no) but he'd check it in my home for $99. He arrived early (called first to make sure I was ready wearing mask and gloves, fixed the problem in twenty minutes and charged me exactly what he estimated. The chair works great and I am VERY pleased! read more

I bought my boots here & I love them SO much! They are comfortable and still very dressy. read more

The Bone Store - Shoes so nice I bought them twice!! - Medical Supplies Near Me - Fresno, California

The best customer service!! Derek was very attentive and listened to all my concerns. I'm thrilled with the lift chair I bought for my parents! I highly recommend this store! read more

Have been going here for about one year Staff are very knowledgeable and friendly. Their store seems like it carries a wide variety of medical supplies. Very satisfied. read more

Every visit here has been a great experience. The staff is so knowledgeable of product and they go out of their way to ensure your questions are answered and to make certain you are getting the product you need. read more

I went to the Bone Store to get a knee brace after being injured. I had never injured my knee before and I had no idea how many different types and sizes of knee braces were available. I was greeted by very knowledgeable staff that measured my knee and they were very informed about which brands ran larger and which brands ran smaller. They gave me several different options that would fit me. I tried them on and was done quickly. I am a little embarrassed now that I have bought items such as wrist braces at a big box retailer which did not have near the amount of options and definitely did not give the final comfort and relief that I got from the product I got at the bone store. This is definitely the place to go when it comes to health care products. read more

I absolutely love my chair. It makes life so much easier at home. Araseli was the best sales person ever!!!

The Bone Store has exceptional customer service as well as a large selection of products. I have always been very pleased with my purchases at the store, and have been a happy customer for several years. I have always found whatever item I am looking for at the time, and have never had to go someplace else to find my item. The staff is very knowledgeable and has provided superior assistance each time I have shopped there. I highly recommend the Bone Store. read more

Purchased a Golden power chair with Twilight. The floor models felt good. My friend sat in them, sitting up feet elevated, her feet were on the support. On the one delivered her ankles are at the edge of support. It pushes you forward about 2" at your lower spine. I would not have made the purchase if the floor model sat like this. The salesperson was very helpful. When she checked with management we were told to break it in without looking at chair to evaluate it. I cannot sit in it with my disability. This is my third lift chair and realize no two sit the same but this is ridiculous. Manufacturer was no help, is up to dealer. will have to lay it flat and put cement blocks on that area because I cannot sit in it. Buyer Beware read more