This is a new store that we have never seen before since the last time we came to the mall. The…read morestaff were really friendly. They greeted us as soon as we came in and asked if they can help us look for anything in particular. We were asking them about their buying terms and conditions. There are specific shoes that may qualify for customers to sell their shoes there. That's a good way for someone to make some cash back on their shoes as long as it wasn't beat up. They have a team of people that would authenticate the shoes and clean them before selling the used shoes. They also have a large selection of brand new shoes and clothing as well. I'm not a big fan of sneakers so paying hundreds of dollars on a pair of shoes is not for me. However, my husband definitely wears a lot of different sneakers and takes really good care of his shoes. He really liked the idea that he can wear his shoes a couple of times and then sell them. So, when we got home, who was in their closet going through his shoes to sell? I guess we are going back this evening or tomorrow morning! Better that it's cash back in my pocket instead of them sitting in the closet in a box to collect dust.

Horrible costumer service, I've emailed numerous tines as well as called the number listed.read more

The customer service here is excellent. I've gone in twice, once with a friend and once for myself…read more They gladly bring out shoes of various sizes, and will find similar shoes you wouldn't have thought to try. I needed insoles for a pair of Vans, and they let me try them. After giving feedback, they knew immediately which other insole would provide more comfort. I ordered a pair of Taos shoes, and I hope to buy a pair of formal wedges once I save up. As someone with nerve issues in one of my feet, this store is a breath of fresh air. No shoe can fix my feet issues, but I feel I could wear most of what they offer here. Highly recommend.

The best customer service! The shoes may cost a little more but the comfort is priceless…read more I highly recommend this store

As much as I loved my current running shoes, I could tell they were hurting my feet and I didn't…read moreknow where to begin when looking for a new pair so I went to Fleet Feet on a whim and Sarah helped me dial in what shoes could work best for my needs. Very smooth and easy process and their software that they use to help analyze your foot shape, width, pressure points, etc. was incredibly fascinating. I also felt like the price for the shoes was very reasonable so I didn't find it necessary to order online or price shop around. And even if they don't have the shoes in stock that you need, they can easily order a pair for you. Highly recommend!

Location: Fleet Feet Fresno Date: January 2, 2026…read more Service: Insole Fitting First time at Fleet feet located in the Fresno area went there today earlier with my mom. Her primary care physician recommended that she can use insults to help her with her feet discomfort. The sales representative Alek all assisted us and actually listened to my mom. The shoes required and got the insoles that she needed for everything use. I was able to make this appointment ahead of time online via their website or their mobile app. The cost was fair for the area. The store was clean inside and also.

My daughter needed shoes so we came in today for flats. They had big selection of them but she is…read morepicky. She definitely found some. Loved the customer service. We were asked if we needed help by two employees and both of them were helpful. I also couldn't help but notice that the employees seemed - I don't want to say "happy" because that sounds patronizing - I just notice good vibes, I guess. If this parking lot weren't such a pain, I'd probably come more often. Store policy also is a plus here. We were told if her size was not in, we could get it sent to our house for free in 4-7 days. At the register area they have a nice selection of novelty items, socks, shoe inserts, I even saw lotions. For someone that does not like shopping, I enjoyed this visit.

The store is laid out well as I found what I was looking for easily. Customer service was top notch…read moreand served with easy smiles from the cashiers. Pleased with the experience!

Got achilles tendinitis from a 10k run on shxtty Woodward Park trail road…read more By the time I visited the Good Feet Store I had tried everything: visited the doctor with x-rays, stretches, ibuprofen...nothing was working for several months. These inserts are the only thing that worked and I'm now able to run again. They were expensive af $1500 so that sucked but worth every penny because they work!!!

What an amazing experience!! I have been dealing with pain in my leg for years. Had tried other…read moreproducts and shoes. Nothing worked to stop the pain until I visited the Good Feet Store. They helped me pick out products that would change the way I felt on my very first day. The staff is amazing!!!! I can't thank them enough for all the help.

customer service is trash takes and hour to talk to them!!! if your pay is lost forget about your…read morerefund

These mfs gne tell me there was no more Air Force 1 low top available in my size but went in the…read moreback and found some in my size but the shoes had a crease like dent in the left shoe and I kindly asked if they can give me another pair but they didn't have any more so I'm stuck with them.

DO NOT BUY HERE! $175 Jordans! Customer service sucks…read more I bought a pair of shoes at WSS and I wore them to school four days a week for a month and a half and two weeks in the plastic part broke so I swapped out the lace into another plastic part and they just kept breaking on me. So we went and tried to get a refund and WSS said to contact Nike and we had already done that and they said to contact WSS so there's a whole argument in between this and so we cannot get a refund because it's been over 30 days. Or an exchange. What do you guys think.

Stay away! Purchase a pair of shoes and some tees for my son. No issue. Then my son decides he…read moreneeds socks smh. I walked right back in store to purchase a package of socks. The cashier then demands to see my ID for the purchase. I explained to her i had just purchased 180 dollars worth of products and they didn't require that. She then goes on to say is corporate policy which turns out to be a lie. I showed ID out of spite because I felt I was being accused of using a stolen card. I have contacted corporate who verified that only purchases over 200 are required to show id. This is also concerning because according to Visa and Mastercard they do not suggest presenting ID because of identity theft. The cashier or anyone with access to the camera system now has the cc number. Cvv number and my billing address. Will stick to shopping Foot Locker or Dicks Sporting Goods from here on out.

This place is great for sneaker heads. Really fast service and for a really low price. They make…read moreyour shoes look like the day you bought them. If you like taking care of your shoes or just like to look clean and kept then definitely check them out!

Listen up to all who desire good quality shoes this is your place!!…read more I have been a hairstylist for over 25 years and I have always worn good shoes and when I say good shoes I mean comfort, support , and quality. You can find that all here at Roxanne's! I have been a customer for 10 years and I just recently discovered Alegra shoes omg insanely comfortable!! I'm a super busy stylist I work 6 days a week mostly 11 hour days and the shoes get me through my day!! My last visit inspired me to write a review...... the sale girl Roxanne was fabulous!!! She went above and beyond to help me find the right size and style. Also Susan gave me more information about sales and fitting. She also told me a little sweet way to earn $5 off my total. Woot! Roxanne's is my go to place for great customer service and the most selection of comfortable shoes and hip styles thank you!!!!

the rep helping me was far from helpful. calling them monotone would be too big of an assumption…read moreconsidering the single digit words we exchanged. i went with simple (probably no brainer questions) and asked for help/recommendations that was met with a blank stare. i bought a pair simply cuz i really wanted them then and there. i regret giving this spot my business

My shoes got fixed! Yay! I always think that getting something repaired is better than buying new.read more

I had a corrective shoe lift that I needed repaired. Needed the 'hook & loop' replaced. Quick &…read moreaffordable work. Could not be more pleased! Followed up the next day to be sure I was satisfied with his work.