It's a big shoe store. They have many different kinds of shoes from brand names to stuff marked on clearance. I came in here because I was looking for a certain type of sandals. They have all their shoes out on the floor. They don't keep any shoes in the back. Luckily I was able to find my size but not in the color I wanted. Since I signed up with an account last visit they mentioned the 20% off at the cashier. The line was short and service was fast. read more

DSW Designer Shoe Warehouse - Getaway Crocs sandals - Size: W7 - Shoe Stores Near Me - Fresno, California

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My daughter needed shoes so we came in today for flats. They had big selection of them but she is picky. She definitely found some. Loved the customer service. We were asked if we needed help by two employees and both of them were helpful. I also couldn't help but notice that the employees seemed - I don't want to say "happy" because that sounds patronizing - I just notice good vibes, I guess. If this parking lot weren't such a pain, I'd probably come more often. Store policy also is a plus here. We were told if her size was not in, we could get it sent to our house for free in 4-7 days. At the register area they have a nice selection of novelty items, socks, shoe inserts, I even saw lotions. For someone that does not like shopping, I enjoyed this visit. read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Fresno, California

The store is laid out well as I found what I was looking for easily. Customer service was top notch and served with easy smiles from the cashiers. Pleased with the experience! read more

I went there looking for sandals, Teva, Merrill, etc. They had a great selection and were priced about the same as other places. I was asked more than once if I needed help. Checking out was fast and easy. Keep up the great work. read more

The Supervisor (Pricilla) is rude!!! She pretended not to see my family and I waiting in line and took the customer behind us. The customers told her we were next. She was super rude!!!! read more

I found some cute wedges that I have been looking for! They have a good selection and decent prices. Nice associates too. read more

DSW Designer Shoe Warehouse - Blowfish Malibu wedges from DSW. - Shoe Stores Near Me - Fresno, California

I had gift cards for a birthday gift that included a $10 bonus on each of the two cards. It said they were good in store through May 4th. They wouldn't honor them. I sued the $100 gift cards but was ripped off for the $20 bonus. Very poor customer service. read more

DSW Designer Shoe Warehouse - Shows date for bonus - Shoe Stores Near Me - Fresno, California

I hadn't been to DSW in a couple of years, but I always appreciated their variety of shoes and occasional good sales. Today, September 8, 2024, around 12:30 pm, I went to purchase four pairs of shoes. While browsing, I asked a staff member at the desk if they had a particular size available. Before I could finish speaking, she abruptly cut me off, saying, "That's all we have on the floor." Her tone was rude and condescending. I tried to let it go, but when I asked at checkout if I could use the $20 off coupon from their promotion (buy three pairs, get $20 off), she dismissively told me it wouldn't show up for 24-48 hours, again in a rude manner. I went ahead and purchased the shoes, only to see the discount appear in the app immediately after the transaction. Already irritated, I didn't bother bringing it up and decided I might use it another time at a different location or pass it along to a friend. If you're unhappy with your job, it's best not to take it out on customers. This experience left a really bad impression of DSW's customer service. read more

Great store! They have tons of shoes for everything from kids to adults! It's kept very clean and organized! If you're a part of their rewards program you get great deals! I got one sent to me and wanted to use it. Like I said, tons of different shoes. Wanted to get some Guess flip flops for summer. They looked really cute! Unfortunately, they didn't reach the fee requirement to get $20 off so I didn't get them! It looks like there's a lot of sparkle and bohemian styles in this season! Not only do they have tons of shoes, but they also have clothing, purses, cell phone gadgets, socks, etc. Still a great store! The workers are very nice! Highly recommended! read more

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10 people in line and one checker! Come on! Do better. Teach your employees to call for help read more

DSW Designer Shoe Warehouse - 10 people in line and one checker - Shoe Stores Near Me - Fresno, California

The Short: Don't waste your time here. Order online from somewhere else! The Long: This particular store has the worst selection of men's shoes ever. Typically in any store I expect the men's shoe area to be underwhelming as compared to women's, but here it's exceptionally bad. Most of the shoes in stock at this store can be found for cheaper at Nordstrom's Rack or Macy's which are in close proximity. What's really ridiculously though is that this store will leave a nearly out of stock shoe on display in order to make their selection appear larger than it is. An example of this is a display of Dr Martens boots that has been on display since I have started going into this DSW. The problem? Well, it's literally the display boots and two other pairs. That's all! They are two size 12's and one size 13. So they've kept these three pairs of boots in sizes that I'm sure not too many people wear, just so they can have the appearance of selling Dr Martens. Those three pairs have been there for over a year now and no new sizes have ever been added. You're better off ordering shoes from Nordstrom's Rack online for men's shoes to be honest. read more

Very big open space, the whole inventory is literally out and there is nothing stocked in the back. I like that fact that they have so many different styles and brand and everything is layed out. So if you can't find your size the next step is to order it online. It's free shipping if you're a member and it's free to sign up. For every $100 spent you her $5 back and you also get a $5 reward for your birthday. They also have specials where if you spend a certain amount you get a free gift. They have clearance section on the back of the store. I like the fact that they have an wide collection of bags, purses and also kids shoes. I went today around 10am, an hour after they had just open. I was alittle disappointed with the customer service, 3 workers passed by and not one acknowledged or greeted me. And I used to work here back in 2012 and management emphasize the importance of good customer service and how we should greet and ask the customers if they were needing any assistance. I'm not quite sure what happened from the time I was there to now, but the workers did not seem to be enthused this morning. I like coming here once in a while just to browse around and check to see if they have any good deals. Besides that I prefer ordering online. read more

Someone told me that DSW has children's shoes, and since I like to buy shoes for my grandchildren, decided to check out this store. Yes, they do have children's shoes, not a large stock, but neatly arranged, off to one corner where children can run amuck without interfering with other customers. The prices are fair but selection is pretty limited and sizing can be an issue. Be patient and keep looking. Except for the clerks at the checkout counter, there really is no service. read more

I love it here! I am a big girl with big feet. There is no shame people and it's tough to find cute shoes in woman's size 11 that don't look like Frankenstein shoes. They have many shoes to choose from. I usually have to shop online for shoes but not anymore. I can go in and try them on before I buy. Thank You DSW for not excluding the girlies with the larger size tootsies. read more

DSW Designer Shoe Warehouse - The plethora of shoes! All kinds and all sizes. - Shoe Stores Near Me - Fresno, California

DSW has been my go-to for shoes for myself and my little boys. I love that I can purchase online and pick up in store and the returns are easy if the shoes don't fit. Today I picked up an online order and returned a pair of heels that were too small. I was helped by Sharron, who has also helped me in the past. Sharron is very friendly and helpful - THANK YOU! I should also mention - I don't think I have ever had to wait in line... I will definitely be back. read more

You better get there early because they don't close on the time posted. Very disappointed as I drove from out of town.

I always find at least one pair of shoes every visit. The first place I head is back to the CLEARANCE rack. There are bargains to be had back there. I like the fact that each and EVERY time I shop here, an associate asks if I need any help. That doesn't happen at every retail shop in Fresno. I had a $10 coupon sent to me in the mail that I forgot at home, no problem. The person at the register looked it up online and my purchase was $10 less. Yeah! read more

My favorite store. I know I'm going to find the shoes I'm looking for for a good price

Hours posted are wrong on yelp. Got kicked out of the store at 8:04pm. They weren't really very sorry about it

Easy place to browse, lots of choice, and they keep it tidy. I've bought a few pairs of shoes here recently and found them all in my size and in good shape. All the times I've been in, there have been some other guests but it hasn't been so busy that I felt rushed or like there wasn't room to move around and try things on. The staff are friendly, and the rewards are pretty good - I had a $10 coupon I didn't know about on file, and you earn $5 for every $100 spent. No complaints here! read more

Drove across town to check this place out. Online hours showed that the store was open until 7:00. Got to the store at exactly 6:00 and it was closed with the doors locked to customers trying to come in -- and a piece of paper with "new" store hours showing 6:00. With all the people using Yelp, it's a good idea to make sure your online hours are updated. What a waste of time. read more

I live in Fresno, CA. I placed this order in store (with the cashier) to arrive in store in Fresno, CA., but instead they ended up in San Diego, CA. I received a confirmation email stating they arrived at the Fresno location, went to the store and NOTHING, they had no status of where my paid package was at. How is this even possible? TOTALLY DISAPPOINTED as this creates so many inconveniences for me ‍ I wouldn't even rate one star. read more

I read the reviews before posting this - too bad there are so many Karen's in the mix - thinking they are probably people who don't have a life, or spend their life complaining. 9 out of 10 times I find exactly what I want in this store - and many times more than I "need" - if my size is out of stock, I go online, find my size and color selection, order, and get free shipping within 3-5 days at the most. I'm a Rewards Member and there are many perks; such as free gifts (usually with a $49 purchase), numerous $10/$20 off , birthday and anniversary coupons. I've only had to pay full price maybe 1 out of 5 purchases in the last several years. I have always found the staff to be very friendly and accommodating. Since COVID hit, I've noticed a few less staff (all working like busy bees); and I wonder if the store is sometimes understaffed. That being said, I have never had a problem whatsoever with service, exchanges or product quality. read more

This store is sooo unprofessional!! I called in a head of time to take some shoes back from online and they failed to tell me they were closing early! They have two different times up from online and the front store. They are clearly written in. read more

Horrible customer service. I found a pair of sandals that I wanted to purchase, but I needed a size 7 and the only size 7 was the display. So I went up to Chantal who works there and as soon as I started to say something, she interrupted and said all of our stock is out on the floor. I responded, yes but the size I want is the display and the shoe looks all wasted and worn. She then responded in a smart ass way, oh yeah people try on these shoes everyday. Needless to say I left the store without purchasing used shoes. I will never shop at this store. I really hope management reads this and gives Chantal some customer service training. read more

I prefer stores with open stock shoes like this so I can easily browse and see if they have my shoe size. I love this store because they carry women's shoes in sizes larger than 10. I have a larger foot so my shoe boxes usually have a bright yellow sticker on them indicating the size which allows me to find shoes much faster. They have a wide selection of shoes all organized by category (casual, heels, athletic, boots, etc). They are DESIGNER Shoe Warehouse, so don't be worried about not recognizing any of the brands on the shelves. In addition to shoes, they also sell designer handbags at discounted prices. In the back of the store they have clearance racks full of shoeboxes organized by size. Each shoe is marked down with a colored sticker (red, green, blue or purple) which indicate further markdowns. The highest additional markdown being 70%! Some great steals can be found in the clearance section so be sure to check it out. On my most recent visit I found a pair of leather ankle boots for an additional 70% off the already marked down price making them extremely reasonably priced. Definitely recommend this place if you're in the market for some new shoes. read more

DSW Designer Shoe Warehouse - I want all the bag charms - Shoe Stores Near Me - Fresno, California

Small DSW, but large variety. Found a super cute pair of wedged booties and got a great Black Friday deal including a free bag (which is totally awesome). Friendly cashier read more

I'd just like to start out on a positive note and say that this was one of the cleaner, more organized DSW's I've ever been to. However, I'm so used to receiving excellent customer service at DSW and being greeted and assisted during my visit. The workers here, especially during my most recent visit, were completely reluctant to even speak with me. I felt like I was following the workers around the store while they swiftly walked away or busied themselves with rearranging shoes. When I finally caught someone's attention I felt I was treated poorly and even my friend who was barely within earshot said that the worker had a horrible attitude judging by the exasperated tone and sour face. I understand that people are not in a good mood on a daily basis but customer service does involve SERVICE, ya know. I promptly headed over to Macys, found the perfect pair of boots, and received a 20% coupon discount (and an additional 15% off if you use your Macy's card) from a gracious worker. read more

A great and huge selection but sometimes finding the right size can be a bit of a challenge. I brought my fiancé here to look around a see what they had to offer. Turns out we left with several pairs of shoes and none of them was for me. ....It's fine I'm not needy. Even though I saw a fair men's selection in which I could never make it to. Guys bring her here... She will always be happy! read more

This is my go-to place for shoes. It's always clean and the selection can't be beat. They also have pretty great coupons online or in the mail sometimes. I have a really common shoe size and have never really had a problem with them being out of stock. I also appreciate that they carry cute handbags and other items. read more

I love designer shoe warehouse. I'm always finding awesome deals on my favorite brands of sandals and heels from Steve Madden! They're so expensive but I love the quality. Buying them here usually gets me $40 off the original price and if I'm lucky I'll find some other treasures on their clearance section. I've always ordered items for store pickup before and it was the wrong size. The staff quickly helped me redo my order and I was able to pick it up in two days. (The item was not available in store). It was free shipping to the store. They always have a loyalty program and I typically get $10 coupons off $50 often in the mail. Which is awesome ! read more

I have shopped at many DSW stores throughout California. And while others may have a better selection this particular location has the best customer service by far! I recently stopped by to purchase some boots and 3 different sales associates approached me to make sure I didn't need any help with anything. They even helped me out to my car with my packages, now that's awesome! DSW always has a great selection of shoes, the store is organized and clean too. I love DSW and will be back soon! read more

It's pretty pathetic as a business to NOT ALLOW your customers to use cash, there are hand written signs at each register stating and I quote "If paying with cash you must have exact change!!!" Who carries EXACT change?? How about you make sure your register tills have money in them, There are these things called banks, they provide $10, $20, even $5 and $1 They also have quarters dimes nickels pennies etc. etc.. you lost a $75 purchase today because of this!! Just sayin read more

Lots and lots of shoes @ DSW. The selection is pretty good and organized by style and brand. Should be able to find whatever you're looking for here. I wasn't really looking for anything, so no purchase for me. read more

Great selection, clean store....but....I ordered two pairs of shoes to be shipped to our son in Washington DC. One of them arrived at our home, and apparently the other one is coming here too. I will now have to take the shoes back to the store, but the manager, Kathy said they would expedite shipping to DC, and would refund me 30% of my sale. I thought than was more than fair. read more

I was shopping for my first time and let the associate know I never been there before. She took her time to help me. Staff really nice. I will be a returning customer. Excellent customer service. Very clean and large selection!!! Thank you again for help me pick a pair of Nike's!!! read more

DSW Designer Shoe Warehouse - Nike's!!! - Shoe Stores Near Me - Fresno, California

No one greeted me right when I walk in. No offered to help me while I basically was walking around for a good couple min til I finally found what I was looking for. Ask for help from the cashier but he just pointed to an aisle and told me to go check there on my own to look for whatever kind of shoe I was looking for. Thought he would come back to helped after checking out the other customer but nope instead he just hangout at the register and talking on his mic. There was 3 of the worker up front by now and when I went back to ask for help 2 of the worker just walk away which lead only the same worker that had i had ask before. And again he failed to help me by just telling me, he is busy and can't help me out in the show floor. Like how are u busy when I'm the only customer in the store. Place is so dead and not welcoming. Need a whole change of staff and management team. Like if u are not willing to help your customer then don't work there. there are so far more people that are willing to take your job position and do better. i give 0 star and will not return to this store. Will take my business somewhere. read more

There was this super sweet lady working on 11/1 evening. I went to pick up an online order and as I walked up to the counter, wondering where everyone was, out pops this employee with a smile. She helped me get my items and went above and beyond to answer all my questions and concerns. And yes, her recommendations helps solve the problems I had with the shoes and out the door I went with both pairs of Mix No.6 pumps. I wish I had remembered her name. But you know who you are and if you see this, please message me! You are amazing and DSW is so lucky to have you! read more

Horrible customer service. Waited in line for approximately five minutes and neither of the two customer service reps acknowledged me. When one finally did, she was condescending. When a white woman came into the checkout line, she was helped immediately and greeted warmly. If people want to be in this profession, they should learn to acquire some soft skills. I will never patronize that store ever again. read more

Nice place for the ladies. Took my daughter. She found a pair she liked. Best for the ladies like I said. Check it out.