My boyfriend and I moved in November 2020…read more Pros: *Location- walking distance to downtown burlingame *Unit- open layout, even for a 1 bedroom is very spacious. Huge kitchen space. Our specific unit has a large balcony. Nicely insulated, occasionally can hear upstairs movement. *Management- Randi is the best property manager I've ever had. The repair men are on top of tickets submitted and fixing our issues in 1-2 days. Not to mention how friendly and hardworking the cleaning staff is. *Parking- 1 free garage parking spot, +$60/month additional gated parking spot, street parking is available, & lots of guest parking. *Pet friendly Cons: *Location- CalTrain is right behind the building. We are facing the street side and it is still fairly loud. However, I did get used to it after about 2 weeks. *Delivery- DoorDash has a difficult time finding units, usually have to meet them outside. Packages are delivered in a communal room (we have never had anything stolen yet, but we also get our packages right away) *Elevator- there is only one elevator per building. A little slow, I usually opt for the stairs *Utilities- None are included Despite the cons, so far I believe the pros highly outweigh!

We toured this property few weeks ago. Leasing agent who showed us around (sorry forgot her name)…read morewas really helpful and friendly. The apartment complex felt like a boutique hotel, very clean and well maintained, spacious unit and great pricing. Parking for 1st car was included which we've learned since started our apartment hunt is pretty hard to come by in this area. Great for commute and convenient location. We did end up choosing another apartment complex that better fit our current need but definitely recommend checking this place out.

Don't move here! The current manager, Alejandra, is immature, unprofessional and incompetent. She…read moredoesn't return your calls or get back to you. She just doesn't care. I had a complaint about a neighbor, and she put me on the run around. I tried to get her to say that there was nothing she could do and just say that, but she wouldn't. It's obvious she couldn't. Also, this is a non-smoking complex, but people continue to smoke. I told her about the same neighbors smoking three times. However, they know she's a wimp and won't really do anything about it, so they continue. There's also a lot of weed smoking going on. She's too incompetent to do anything about the smoking. Once there was a homeless person living in his van in the parking lot for a while. She's so clueless & didn't know about this until a tenant, who did her job, told her. She's also extremely noisy in her own apartment with her boyfriend and other people coming in and out a lot. Also, about once or twice a month, the water system is being repaired, and there is no water. Why???? There is also this shared utility bill for water, trash, etc. It's around $300 a month, way more than my PG&E bill. You have no control over how much other tenants are going to use this stuff. The only good thing about the complex is that it's in a good area within a minute walking distance to stores & restaurants. However, I can't stand this manager so much that I'm willing to forgo this and move, hopefully soon. There are too many other properties available and no need to put up with this idiot manager. A lot of tenants can't stand her.

Property management here is so unbelievably incompetent, I'm genuinely shocked at how they're not…read moreembarrassed to collect a paycheck.

Lovely apartment complex near downtown San Mateo. It is very well kept and the residence are…read morerespectful of each other and don't raised loud ruckuses.

If you plan on moving here, don't. There is CONSTANT construction going on in and around the…read morebuilding at all hours of the day, banging so loud the walls shake. This has been going on for MONTHS. They start this as early as 7am and it goes on ALL DAY even on weekends and HOLIDAYS when everybody is home. This is such a joke and makes living here unbearable, working from home? GOOD LUCK when it sounds like a war zone.

In 2003, I moved into the luxurious new Metropolitan with a business center, clubhouse, exercise…read moreroom, large swimming pool, spa and outstanding staff: Corey, Antonio, Isaiah, and of course our great manager. There is really no need to have a car because you can walk to great restaurants, Draeger's grocery store, CalTrain and Central Park with tennis courts. SFO is about 10-15 minutes away.

Just an awful renting experience, considering the premium price you pay…read more The amenities like a pool and theater are appealing selling points, but the pool and hot tub were constantly out of service (the hot tub especially). When you want to reserve something like the theater, you have to submit a form, and I tried three different times and never had anyone accept my reservation. When you contact the team through their portal, I rarely got responses. Right up to the move out process where I scheduled a move out inspection twice and never had anyone show up at the confirmed time. That portal was, in general, useless. Unless I had an urgent maintenance problem, no messages I ever sent were responded to. I had water heater issues about halfway through my time there and when the plumber looked at it he called it "ancient". Replacing it dropped my utility bill by about 50 bucks a month, so I was apparently paying for their lack of modern equipment. They refused to add a second recycling dumpster, so it was always completely overflowing. Oh, and they also nickel and dimed me on the way out on my deposit.

I too saw poor online reviews of Ryan Tower before moving in, but chose to give the building the…read morebenefit of the doubt. Needless to say, I deeply, deeply regret the decision. Even if I could stay at Ryan Tower for a year for free, I'm not sure that I would. I want to document our experience so that it may help you in your decision-making. Our problem started from the beginning due to management's overpromising / misrepresentation. The apartment we got was in extremely poor conditions -- in sharp contrast to the photos/videos we received from management via email. We had to delay our move-in by almost a month while they worked to get another unit ready. We scrambled to find temporary housing solutions and storage space for our furniture . After moving in, the building has persisting plumbing issues. The toilet in our guest room constantly leaked waste water. It was disgusting. The maintenance crew came no less than 4 times and the issue was never resolved. We also had a leak from the ceiling that was never fixed -- after a few hours of heavy rain, water started leaking through the walls and from the ceiling of the bedroom. The maintenance team came to seal the ceiling with tapes, promising to return to fix the issue. They never did, and we had to remove the tapes ourselves after the rain stopped. Other reviews mentioned construction noise, which is also our experience. Any time there's construction on the same or adjacent floors, the noise makes it difficult to take work calls at home. The nightmare did not end after we moved out. We installed some paintings on the wall, and I suggested to management that we'd pay for a handyman to patch up the holes and get a professional cleaner to do the move-out cleaning. They assured me that it's cheaper to deduct the charges from our security deposits. Busy with our move, I returned the key to let Ryan Tower handle the cleaning. One month later, I got a call from a debt collection agency notifying me that we owe Ryan Tower money and our credit scores will be impacted. We received NO communication -- via email or mail -- from Ryan Tower. In fact, I was expecting my residual deposits to be returned to me, not to be charged an additional amount that become "uncollectible debt" that will drastically reduce our credit scores. Needlessly to say, this will set our home ownership plan back by years in an already difficult market in the Bay Area. Why did we put up with Ryan Tower for a year despite the terrible experience along the way? Honestly, I think we were just too naively trusting. We thought each problem was the last problem we'd face, and they were isolated events. But they are connected and point to the same root causes -- an old building with persisting issues that can't be fixed (without a complete redo), a management team focused on selling (window-dressing) rather than helping, and a transactional / zero-sum mentality. We said hi to the building manager and facility team every time we saw them. Being nice & considerate tenants who always paid a few days early earned us no brownie points. In fact, it didn't prevent Ryan Tower from inflicting serious harms on us. Thanks for reading. I hope my feedback will at least help some avoid making the same mistakes I did. And if you want to take a leap of faith to live in Ryan Tower, I wish you good luck .

I'll start with this -- management and the team here are great people and do a great job at making…read moresure all of us tenants are satisfied. This review is strictly for the ownership group of Ryan Tower. The water is constantly being shut off, for often times most of the day, roughly every other week for "maintenance". I understand the building is old, but every other week is quite ridiculous. For how much this place charges for rent, the owners could easily do PERMANENT repairs instead of slapping a bandaid on it and causing constant inconveniences for its tenants on a weekly basis. You cannot classify yourself as "luxury apartments" with a rotting water system. Ownership, do the right thing and take care of this place. Oh and with the the remodeling of apartments -- if the noise (which is extremely loud making it impossible to work from home) affects any of the neighboring tenants, do the right thing and offer a discount on that months rent. We had construction going on for weeks and you can't even hear each other talk yet alone work. Again, the team working here is fantastic.

Great units . Manager Lisa Dirienzo is so very nice . Accommodating and very helpful ..read more

I've been living at Burlingame Towers for about 8 years. It…read moreis conveniently located next to public transit and Downtown Burlingame. The building manager is very responsive and extremely caring of the tenants. Maintenance is also very responsive to work order requests.

We have lived here at Belmont Terrace for six years and are proud to have someone as helpful and…read morewelcoming as Rolando; whenever we need an urgent repair, he is always available to take care of it.

My wife and I have lived here for a few years now. Started out in a one bedroom, then moved to a…read moretwo bedroom when we were expecting. Fast forward to now, having 2 kids, we are still enjoying our residency. Rolando, our maintenance guy has been amazing. He's been so responsive, kind and great at what he does. He is very courteous and always easy to talk to. The building is kept clean and safe and any concern is usually addressed in a timely fashion. Only con I can think of would be annual rent increases but I'd imagine that's the same elsewhere.

Lived here for ~3 years. Very pleased with Shadow Cove. On-site maintenance is super quick. Freddie…read morehas been especially helpful and personable. Freddie is a great and professional maintenance manager to have around! John is also very helpful. Turn around time has always been less than 1 business day with the quickest being ~10 minutes. Both Freddie and John make a great team. Their fixes on the appliances have always been better than the appliance's original condition or like new ! Communication with the leasing agents have also been very good with quick response time, especially with Samuel Vazquez. Clubhouse is always clean and kept in order. There never seemed to be any big miscommunication issues between different teams at Shadow Cove. One caveat would be noise from upstairs tenants at 7AM, but earplugs and both Samuel and Freddie helped communicate between me and the upstairs tenants to quiet down.

Very important to read all the way to the end!!!!!…read more Avoid this place and anything under WOODMONT REAL ESTATE SERVICES!!!! Shadow cove is under that company. Now I will keep this as short as I possibly can, even though there is so much to say about this place. Read other reviews for confirmation as well. Pictures are also posted. I was a tenant at Shadow cove from Jan 2023 - May 2024. Here are some truths and things they will not tell you. NOISE. There is always loud noise. From construction to yard maintenance. There is always something. They also had to do construction on at least 3 or more units connected to my unit or are around me. Noise just does not stop here. THIN WALLS. You can hear muffled conversations from other units. Sneezing and definitely snoring as well. PARKING. You only get 1 space so don't believe them when they tell you that there will be "plenty" of parking spaces available on the street. You will find yourself walking a few blocks away from the whole complex every time. Then there's the additional walk to where your unit will be. FLOODING. I suggest checking out this place on rainy season, if possible, as it floods very bad here. Also, walk around the complex and you will see sand bags in front of some of the doors on lower level units. Even if you take the upstairs unit, there is plenty of low spots that water can accumulate throughout the complex where you have to walk through. Some have it worse where it accumulates right in front of their doors. WATER SHUT OFFS. Expect plenty of them by hours at a time. INTERIOR. Don't let the fancy look fool you. Its just a cover up. Washer/Dryer is small. Dishwasher barely works due to circuit breaker keeps popping. Kitchen sink gets clogged. Had to replace the fridge while I was there due to leaking. Washer started leaking the first weeks of moving in. Bathtub is just an insert or one big cover so you will quickly see mold growing out of seams and sealants. DEPOSIT!! They will keep your deposit and charge you cleaning and steaming fee. They will claim as if prior to moving in was clean and spotless when it was not, as you can see in the pictures provided. Then make you responsible for the cleaning fees when moving out. I have been a good and patient tenant there. I Did not disturb anyone. No noise complaint from me, even though I am always the one that gets bothered. Kept the place clean and even left the place just as clean moving out. They will still find a way to keep your deposit through a cleaning+steaming fee and an additional rent fee( which was fully paid before moving out) Definitely something wrong here. If you have read this far, just know that THERE IS A REASON WHY THIS PLACE HAS VERY BAD REVIEWS and a lot of vacant units. Just walk away and avoid the headaches. There are plenty of "better" choices all throughout Foster City/San Mateo area. Surround yourself and your life with positive people and places. Not desperate people and companies that they run. Especially those that do not know the value of customers/tenants. Spend your hard earner money somewhere else along with a peace of mind that you did not end up at shadow cove.