I visited several care places searching for respite for my mother who needs dementia care. I was…read moreimpressed with Lilac when I arrived because the home is clean and smells good. Staff was attentive. My mom adjusted well and by the time respite ended, she agreed to take her prescribed medication! I am so thankful to the staff for making this a pleasant experience. We will definitely return for respite!

My father spent the last two months of life at Lilac Assisted Living. The caregivers were…read moreproficient, caring and professional and truly tailored his care to his specific needs. This is a true home, with a maximum of six residents. It looks, feels, and smells like home. The smell of home cooked meals permeates the kitchen and they are well balanced with the residents tastes in mind. As my father's health declined, Misha and her staff worked with our family and hospice to ensure he received the best of care. Misha is on call and readily available to residents, staff and her caregivers. She is the definition of a professional, caring nurse. When my daughter and her three small children came from out of town to visit , they were welcomed by the staff and made to feel at home also. Paris, one of the caregivers, made them all dinner one evening when we weren't comfortable leaving my father. Meatloaf, potatoes, peas and cake. When I thanked her she said they were here to take care of all of us. And they truly do. I heartily recommend this home for anyone who needs assisted living. They are superb .

Ellis Heart Havens has been a true blessing for my cousin and our family. From the moment they…read moremoved in, the staff treated them with so much love and care--it felt like family. The home is warm, inviting, and full of life, and my cousin has been thriving ever since. Seeing them so happy and well cared for gives me such peace of mind. I'm so grateful for everything Ellis Heart Havens has done for them!

Please check on your loved ones who have IDD and reside in their private homes. Like myself, you…read morewill discover what is promised is no where near reflected. I can only speak of the private group home for 18+ with Day Habilitation, transportation services, supervision, medication management and meals. My son has high functioning autism. He was housed for 23 days, after paying for a month. Since day one and every few days there were issues. To list the ones we experienced: Extremely small rooms with 2-3 twin XL beds, DayHab van driver speeds- expressed road rage all while talking and arguing on the phone (Overheard), Dayhab supervision is flawed, smoking inside rooms (observed during visit), staff asleep on the clock (observed), staff gives medication off schedule (observed), staff tries to take gift that was sent for my son (text message to prove it), Dayhab does not individualize meals gave my son crackers, cheese and carrots, it was communicated prior that he doesn't eat cheese or carrots. That snack is the only meal there- after I complained -they said he can bring a lunch. The programming consists of playing hang man and coloring. I requested and was told my son would get career advice and assistance applying for jobs and lifeskill assistance. All this was reported, and all was apologized for along with accountability (in emails)As a whole the organization let us down. They charge up to $1,000 per person at 10-12 people per home. That $12,000 a month is all that seems to matter. You're not getting your money's worth. Once we chose to cancel services and declined their offers to try another home they had- and requested a refund ( they say it's against policy) for the false advertising and misleading business practices and clear violations of known Texas Penal Codes. I had high hopes for this place in the beginning. The tenants are superstars. The Coordinator, Heryville was extremely professional and responsive. I just wish this wasn't so common in home care facilities we trust with our loved ones.

My MIL lived there for about a month, the communication was horrible and her treatment wasn't much…read morebetter. My MIL got a UTI which made her very anxious, paranoid and angry. We could no longer care for her at home and decided to find a memory care facility for her safety. Auberge seemed great and looks nice, but they didn't know how to handle her and ended up sending her to the psych ward later that month (October). They didn't explain why and we have yet to receive a call to this day. My MIL spent 3 weeks adjusting to new medication and was back to her loving, sweet self! When it came to her release from the psych ward, Auberge had to re-access her before coming back. They were given about 4-5 days notice from the social worker. Auberge was VERY hesitant and waited until the last day to schedule it. Most of this was communicated through text with Auberge (apparently they didn't have time for a phone call) and the social worker. At that point we had to find my MIL a new home just in case Auberge didn't approve her coming back in and frankly, we didn't want her going back to a place that doesn't communicate or show any care or excitement to have her back. The only positive feedback I can give is the nurse's in her "neighborhood" were nice and did communicate with us when we visited. Other staff didn't really say much to us, they did when we toured, but not after that. I think it's cruel how dismissive they were of my MIL because she was more difficult than others. They can't handle the tough side of Alzheimers. There are plenty of memory care facilities in this area, don't send your loved one to this one!

Great place to work been with the company for 5 years now and I love it great care staff and…read moreworking in the kitchen is fun

We currently moved my Dad to Cypresswood after being unhappy with another memory care facility…read more Walking into Cypresswood felt warm and welcoming and Maria helped make the transition go smoothly. My dad seems very happy and content there. He has made friends and enjoys the animals they have onsite. They may not have all the super fancy decor as other places have but I have learned not to judge a book by its cover. Cypresswood is fully staffed and trained to deal with memory care residents which makes a world of difference when choosing a facility.

Be ware of this place! We moved our loved one with dementia to their Cypresswood facility with the…read morepromise that they would take care of her. Unfortunately, everything that was told to us was a lie. They just wanted our money without providing any service.

My mom recently moved into the memory care (MC) unit at Novellus Cypresswood. Unfortunately,…read morethrough no fault of Cypresswood, her overall health took a fast downturn not long after she moved in. After a difficult hospitalization, mom was released to her apartment in the MC unit but now with a hospice service. The MC staff, whom I had already seen in previous times to be personable and attentive, were equally so after this big change in mom's condition. For 5-star aides Loretta, Joy, and Joan, it was as important to imbue a positive spirit into their work as to do a professional job with tasks of such as position changes, bathroom care, and bathing and dressing. Despite her weakened state, mom recognized and showed her appreciation of their care with a little joke or a "merci beaucoup." 5-star MC med techs Enos, Carlisa, and Y also greatly helped alleviate mom's suffering by adapting to her changing PRN medication needs. Many others behind the scenes also contributed. Thank you to everyone who extended themselves to meet mom's new and quite different needs as a resident in the MC unit who was also a person in hospice. Mom passed away peacefully on October 26, 2024.

We recently moved our mother into the Ella Springs Senior Community Living Community. It was a…read moredifficult decision, as she had been functioning on her own in an independent living facility. (She will turn 92 in just a month.) The attention to her daily needs has been both refreshing and urgently needed. Until we moved her to Ella Springs, we didn't realize how much neglection had been occurring on a daily basis. Although we've all pitched in and tried to help her, in the end, she was living on her own and insisting she was OK, living independently. Although the move was emotionally excruciating, it was the VERY BEST THING we did for her. She is already stronger physically due to eating 3 meals a day. No more, "Oh, I ate. Don't worry about me", that she would tell her 2 sons. Now, we know, she is eating and it is apparent that she is thriving. For anyone struggling with the decision to move a loved one into Assisted Living, please make your decision based on health, safety and peace of mind. Eventually, your loved one will adjust and be better off for your proactive decision. With empathy, Barbara's Clan

Please do not put your elderly loved one in the memory care unit here. They have 2 caretakers for…read more20 people. My mother was verbally abused often, like the caretakers aren't trained for dementia. I went down there with videos multiple times. They did not check on her one night for 17 hours and by the time I got there, her pillow was saturated in urine. She went in there on a walker and fell several times. They put her in wheelchair, I asked them to stop multiple times. She hasn't walked since. The last night she was there, the workers dropped her in the floor, naked, and stood there belittling her for 20 minutes. They kept telling her to get off the floor, when she can't even walk. They finally had a young man who picked her up and threw her in the bed, then started laughing. I can't undo what happened to my mom. This place is awful. BEWARE. Shame on the owners of this place.

This facility is great if the resident can walk and does not need assistance from the staff. This…read morefacility prefers quiet, docile and mobile residents. If your loved one doesn't conform then they will not be included in group activities and most often left in their room with the door closed. Most of the hands-on care staff hail from other countries and because of cultural differences do not address residents in s respectful and dignified way; they use overly familiar 'names' like Baby, Daddy and Mama when addressing residents. The facility looks great but make sure your loved one is mobile, independent, passive and quiet otherwise they will not get the help they need.

After making one of the most important decisions ever, I wanted to give a special acknowledgement…read moreto Colonial Oaks Westchase, and in particular to Lisa Stelley. Her compassion and her empathy were apparent from the beginning - and made all the difference in the world. By helping to reframe my fears she made this transition smoother than I would have ever believed possible. Her professionalism and her sure hand helped guide me through the process, and I am now confident Mom is exactly where she needs to be. I am grateful for Lisa - and for the team behind her who helped smooth the path none of us want to be on. Their facility and grounds are warm and welcoming, clean and comfortable, and the staff have demonstrated cheerful care in working with Mom.

My sister moved to Arbor Terrace last year and loves it, the staff is very friendly and helpful,…read moreand she gets 3 meals a day in an independent living environment. She has already made so many friends since being there. In fact, I can never find her because she is always involved in one of the activities at the center. I feel happy that my sister is safe, happy, and in a great facility. I highly recommend Arbor Terrace Senior Center for independent living.

Arbor Terrace is a beautiful facility! I would be honored to live here one day. They treat their…read moretenants with great respect and love. They always have fun events planned. It is a very clean and well kept establishment.