My grandmother passed away on April 1st. In April 2nd, my mom received a phone call in the morning…read morethat my grandmother's belongings had already been packed up without our permission or even letting us know. Mind you, my mom had asked the night my grandmother was passing, how long we had to clean the room out and was told we could "take our time". When we arrived on early afternoon on April 2nd, after having to go to the funeral home, we found my grandmother's belongings piled up out in the open in the lobby, right beside the front door. Any stranger could have touched or rifled through my grandmother's things. It looked as if she had been evicted. It was so beyond horrifying and disrespectful for a grieving family. When we attempted to have a conversation with business manager, Andrew, he was the complete opposite of empathetic or kind. He was condescending and heinous. When I expressed my concerns about the care my grandmother had prior to her death, Andrew responded with "Well then why would you leave her here?" about my elderly, immobile, handicapped grandmother who had passed away the day before. It was disgusting.

My stepfather was in this facility for only a few days and ended up going home (he's on hospice…read morenow). The facility seems incredibly understaffed. I happen to live out of state so I couldn't be there all of the time. He ended up spending only a couple of days in the facility before my mom decided to take him home. It's awful when patients are made to wait for hours at a time to have their urinal emptied or brought to the restroom. My mom had to go help a patient across the hall who had fallen down. He was on the floor for over an hour waiting for a nurse, and my parents were worried about him. Also worth noting they apparently did not have any tanks of oxygen in the whole facility. My mom was able to bring some from home thankfully, but we waited 24 hours without any. The nurses told my mom he would be okay but by the time he was in my mom's car, his oxygen saturation dropped to 84%. Also, the facility originally agreed to help transport him to his radiation and chemo, but couldn't follow through on that. Again, helpful if you can have family there. They were out of top sheets and provided one thin blanket. My mom had to bring that stuff since the nursing facility can't provide such extravagant things. I think it's an okay facility if you can have family there with the patient for several hours every day.

National Church Residences is a Physical Therapy rehabilitation facility and rehabilitation center…read morethat focuses on patient's whole health and wellness. Rehabilitation therapists, nurses, aides, social workers, food service personnel and administers all work together to provide for patients well-being, physically, emotionally, cognitively and socially around the clock; seven days a week. The physical presence is cheery and well appointed. The antithesis of cool and sterile. The whole is compassionate, benevolent and unparalleled in skill and education. We have chosen this facility twice after a family member required care post surgery. The patient care is admirable and the results are unparalleled.

First, the physical therapy department was wonderful. They did an excellent job in preparing my…read moremother to go home. Unfortunately, the rest of our experience here was not very good. All meals are served in to-go containers. Every meal was cold and very unappetizing. The powdered cream would not melt in a cup of coffee. One night, she dropped her pencil. When I went to pick it up behind the night stand, I found her lipstick. It turned out that it was not hers. Leads me to believe the night stand had never been moved before she was admitted to that room. So apparently, cleaning is at a bear minimum. Another unfortunate event happened the night before she was to be discharged. She fell in her room, somewhere between 10:00 and 11:00 PM. She broke her hip, shoulder, and pelvic bone and had a huge gash on her leg. After spending the night with her in the emergency room and then moved to the ICU, my sister and I went to Heather Knoll to pack up her belongings. (We were scheduled to be there around 1:00 PM, because she was supposed to go home.) Her room had been emptied. The kind folks at Heather Knoll had already thrown all of her belongings into boxes and those boxes had been placed in storage. This happened within 16 hours of her fall. We had no idea where her glasses were and if everything she had at the facility was actually in those boxes. We had to unpack all them. And to top it off, they had taken her walker (even though it had her name on it) to their PT department. The worst part - not one staff member asked us how our mother was! This staff is as cold as they come! We would not recommend this place to anyone.

My father, unfortunately, had to become a resident there after a bad fall. His short-term memory…read morebecame a very bad problem from being put under anesthesia for his surgery before that he was completely independent had no other choice, but to make this his last home because the rising cost of nursing homes is outrageous unfortunately. He is under VA disability and they will pay for his care here but is really sad. Had issues with AIDS lack of communication. Some of the workers are very rude. They they emphasize on how they want for residence to feel like at home that is a big joke. The place is so outdated. The smell is horrible. They talk about the patients having dignity, you see patients in the hallways hanging halfway out of the wheelchair they never changed my father's clothes only on shower day which is two times a week which I think is horrible . I have everything labeled his room to make it convenient for AIDS, but doesn't seem to matter, he tries to do what he can by himself but his short-term memory. It's very difficult for him. At least once or twice a day there is a family member of the there , I change his sheets & do you extra cleanup. I do see them clean rooms, but I never smell any clean. Smell always smells like urine notice the mop the cleaning person was using was filthy dirty , it's very disappointing and heart, wrenching to see people live in that odor, especially when a big percentage of them. This is considered their last home my grandkids do not even like going there because of the odor it makes me very sad. Why can't these companies do better. I feel like the owners of these companies have no idea and I can say 100% they would not live in those conditions themselves. All they are worried about is what kind of money they are pocketing.

Families and residents were misled about unsafe water conditions in the building. Despite knowing…read morethe water was contaminated, the facility continued preparing and serving food using that water. This put medically vulnerable residents at serious risk and showed a complete disregard for transparency and safety.

Our dear friend was stricken with ALS therefore needing a a ventilator and was unable to live at…read morehome. After being in two other facilities, she found her home in Hudson Springs Nursing and Rehab. The care that she was given and the companionship and compassion shown to her was remarkable. Our friend communicated via a device on which she typed with her eyes. This was a lengthy procedure and yet the staff was patient, friendly, and respectful as they waited for her to finish the conversation. The administration worked with us to meet all her needs. Our requests and suggestions were respected and addressed. Unfortunately, our friend passed away. We were with her for the last days of her life as we supported her transition. The staff went way beyond the call of duty supporting us yet giving us the space we needed at this delicate time. Even after her passing, they still showed her the same respect while they prepared her for her last journey. The knowledge that she ended her life in a place surrounded by staff who considered themselves part of her family and friends is a comfort to us.

I've had three generations of my family as residents here. I always was satisfied with the care…read morethey received while staying. It wasn't until recently when my son was admitted that I realized how good they were. He had been in another newer Nursing/Rehab center before coming here. He has been through (and won) cancer 4 times since 93, this is the third time in the past 4 months. This facility I find is on top of just about everything concerning his care. If there is a problem they bend over backwards to correct it asap. His other location not so much. I've had family in several of the other nursing homes in the Cuy. Falls, Stow, Kent areas, and feel this location is the one to go to.

Tammy in Admissions is wonderful. She has helped me way beyond her job description. I think the…read morestaff and residents are very nice. You are treated like a person with rights, meaning there is no hassle about leaving for a few hours. I did not expect to like this place but boy was I amazed. Thank You Tammy, for helping my son make the transition.

Never ever send your Loved one there. They lie about the care the receive and sent my dad out if…read morethere with esophagitis and aspiration pneumonia. Thanks to them it made him decline with his dementia! Stay far far away from there

We've been using Childrens Choice for ten years and they have been great. I try to get first thing…read morein the morning appointments if possible because sometimes the wait can be long in the later afternoon. The staff of nurses have always been great and the doctors are very sincere, knowledgeable and accurate in their diagnoses, and have always treated our kids with the upmost respect.

I have been using childrens choice for a year or so for my daughter. Not thrilled but not…read morecompletely turned off until today. I asked about seeing another Dr. in the practice because the Dr. my daughter has been seeing "dismissed" some of my daughters concerns. She is 13, I let her speak for herself. The receptionist implied that the Dr. would decide if she wanted to deal with my daughters/my concerns. Hmmm, well right there I can't trust that you have my daughters best interest in mind. I'll go back to CHPA, thanks. Don't love them but THEY haven't insulted my child or dismissed her concerns