Sometimes the employees do a good job but often they do NOT!!…read moreIt's all in the attitude

This location has repeatedly been horrible with the service. You order a large fry and they give…read moreyou even less than they would at any other location for just a regular fry. You order a large Sweet Tea and they're "out" almost two hours before close. No substitution. The wait time for your food is super long. Guthrie's across the street will get you the same things for around $3 cheaper for a full meal. Zaxby's is a superior recipe but they fail so miserably at delivering that it loses a ton of quality points. They really need to pick it up. I think a lot of it comes down to the staff being sort handed. Which is unfortunate but the quality of service and final product is suffering. I'm willing to adjust my review but this location for years has been low quality. One of the lowest in Birmingham.

I was here most recently on Free Slider Day along with a lot of others. My first visit there was a…read morelong line to order but this time it was even longer and several people left because of the wait time. My heat level tolerance is not what it used to be. I have tried a Mild & Medium. I think I could tolerate the Hot but that would still be a reach. Their mild is what many others would consider medium. I noticed the last visit that Lite Mild was an option in addition to the No Spice. Because of the wait, I ended up taking mine to go on the most recent visit even though I originally intended to dine in. Even to go the food was excellent! Despite how busy they were the staff remained pleasant and provided a great experience. I love the decor both inside and out. The music is a little on the loud side and could make conversation difficult if you have a larger group dining in. Maybe try the patio seating area instead. I wish it was closer to home, I would probably visit more often.

Customer service ? A1! Jaylen F made our first visit very enjoyable. He was so considerate and kind…read morewith helping us navigate the menu and flavors. They were pretty busy and he still took his time to make sure every customer was taken great care of. The first thing I noticed about the menu was the prices seemed a little high. However, the portions are much larger than I imagined! We loved the frozen juices. I can definitely see why they are enjoyable after we tried the chicken. I wasn't the biggest fan of the actual chicken tender which I got in no flavor. But the slider that I got in lite mild was good with extra pickles and Dave's sauce! My boyfriend got the hot and as someone who enjoys spice, wasn't too happy with the actual seasoning on the chicken. I'm glad I tried it and maybe if someone suggested it I would try it again. But definitely not my first choice!

Food is always great! The fries are a great mix of heat, salty, and sweet and a great deal.read more

I was craving some banana pudding, so I decided to come here on a Sunday afternoon. It was kind of…read morebusy and took some time for me to get my to- go order. The staff members all were working hard. They have some really cute Hattie B's merch! I didn't buy anything but saw some stuff I really liked. The banana pudding was ok. It hit the spot and satisfied my craving.

I was down at the Pizitz, heading to the sidewalk theater but wanted something to eat. Luckily the…read morePizitz food hall was still open and thats where I saw this spot. Chicken, plain and simple. I chose 4 chicken tenders and slaw. They cooked the chicken as I waited. They gave me my order and I was surprised. I had anticipated the chicken fingers provided by most establishments. These were twice the size and the tub of slaw was also generous. I ate two of the fingers and half the tub of slaw and felt satisfied. The chicken was fresh, crispy, hot and juicy. The slaw was vinegar and mayo based and had a smooth creamy flavour with a hint of tartness from the vinegar. All in All a very nice meal.

The food was good and the service was excellent. Vanessa is the best! The atmosphere was low key…read moreand very clean.

Food first, thoughts after... I cannot believe it took me so…read morelong to try Gus's. Simply amazing. The chicken perfect. The baked beans a great pair. The fried okra, chef's kiss. Spacious and clean dining area. Great service and delicious food. I already want to go back.

I've always enjoyed Guthrie's. The chicken is consistently good, and the fries are solid too…read more Overall, the food is pretty reliable and satisfying. The only downside is that the prices feel a little on the high side for what you get. The biggest issue for me, though, is the change they made to the toast. The original Texas toast was one of the best parts of the meal, and the new version just doesn't compare! It's honestly pretty disappointing. I really wish they would go back to the original. Because of that change, I have to give Guthrie's 3 stars. If they brought back the old toast, it would easily rate higher.

I used to love this Guthrie's. Very similar to Zaxby's but cheaper. Then, I guess they got a new…read moremanager or something, b/c the store got remodeled and they jacked up the prices. The chicken sandwich went from 4.99 to 6.99 so I stopped going. Well, I just went there again for the first time in about a year and the bun was stale and they forgot my hot sauce. Just not worth it anymore.

I've been to Birmingham a few times and never explored their local food options and decided to…read morechange that. Eugene's has really good reviews so I made this my first stop. And good thing I did! I looked at the menu and honestly wanted to order everything cause it all sounds good. I don't eat much so I went with the two piece chicken tenders kids meal. The lady who took my order said they have a regular chicken tenders meal but I said I wanted the kids meal cause I don't eat a lot. She then said "It's the same amount of food." which, ok cool, but I don't think that should be said cause they can lose out on money. Just my opinion. And FYI, I very often get kids meals cause I really don't eat a lot. Not trying to save money or anything. The meal came with two chicken tenders, sauce, fries and a drink. Fries were good. Nothing to complain about. Those tenders tho.....YUM!!! So much flavor. And the ranch I got with it....yes! Not sure when I'll be in Birmingham again but I will 100% go back and try other items!

A huge disappointment…read more I'd always imagined that fried chicken in the South was better than fried chicken in Omaha. Wrong! The fried chicken at Tracks and Surfside Club is way better than at Eugene's. The cole slaw is also better. My girlfriend is a native of Alabama and she was no fan either. She thought her chicken was tough. I got two different styles of beer and they were tasteless. I might as well ordered a Bud Light. And, of course, the music was way too loud.

I'm so glad we have multiple BBB locations in Birmingham and let me tell you, having another option…read moreclose to my house has been delightful! All of the food here is good, but especially the fresh squeezed orange juice, the bacon, the biscuits, and the jellies, jams, and sauces. You can't go wrong with anything at this place. It is just consistent and trustworthy every single time I go there. The last three times I have been to this location, the service and the staff, from the hostess to the bartender to the server at my table to the manager coming by to check on us, were all incredible. Pro tip...I can't remember the name of it, but that homemade jalapeño hot sauce is divine. It goes good on almost anything savory, especially egg dishes and biscuits. I'm sure I will be back soon!

ProTip -- if possible, join the waitlist (via Yelp!) before you get there! I didn't realize that…read morewas even an option so I landed an estimated 45 minute wait upon arrival. Hostess was very pleasant. Line to get on the wait-list moved efficiently. Our waitress, Caitlin, was wonderful! She was patient as I needed more time to decide on my order & as my two-year very s l o w l y placed his order request for pancakes. I ordered the avocado toast & enjoyed it! The restaurant is bright and has modern light fixtures. I really enjoyed the music! I'm an 80s baby & heard many of the songs that were popular when I was in grade school.