We went here and my daughter and me ordered the burger and fries . The food was brought to our table and my daughters fries and side of ranch wasn't with the order .The waitress said that her fries were just dropped in and she would bring them when they are ready. We bought sat there and finished the burgers and my fries within a normal time while having a conversation and still no fries were brought to her so I went to the cash registered and complained saying she never got her fries they called a lady which I am assuming was in charge and immediately she got bad tone in her voice with me telling me that it takes 5 to 6 (bad word) minutes to fry them . This was bad customer service to talk to me like this so I walked off went back to table and waited for the fries which came a few minutes later . The whole order should have been brought out at the same time and this could have been avoided . We left the fries on the table since we no longer wanted to be in this restaurant and will NEVER go back .I worked in public and was always told the customer should be treated with respect and this lady didn't respect me or my daughter . It's too bad because from the looks of the place they need the business. read more

Wow. We are from Tennessee and working in the area. It's always a gamble finding lunch that isn't a chain when we are working. This place DOES NOT DISAPPOINT. Easily the best tasting burger I've had in a hot minute. I had the Blue Bomber. My only regret is that I didn't get the larger burger. Great service, clean, and fast. We will definitely be back. read more

Where do I begin? This place had AMAZING service, even on a day where some workers didn't even come in. We waited less than 15 minutes for both of our burgers. The lady that was working the cash register spoke two or more languages, and we saw first hand from the two people in front of us! Bonus, the bathroom is clean AND private! Can't wait to come back here. Thank you for the awesome meal! Meal in the picture is the 1/2 pound Xtreme Cheese w/ bleu cheese added on, and curly fries. read more

The Burger Grind - 1/2 pound Xtreme Cheese burger w/ bleu cheese, and curly fries as the side. - New American Near Me - West Monroe, Louisiana

No. This place was NOT it. I've eaten a lot of burgers in my time of being alive ranging from fast food, mom & pop places, to gourmet expensive burgers and this place officially takes the cake for being the worst burger I've had. For the price point ($25 for 2 orders) I figured it would be better. I usually only pay that much when it's on the higher quality side.. My burger and fries were ice cold. Not lukewarm or even mildly warm.... they were literally ice cold. My burger was also cold and not well seasoned I got the A1 burger which has A1 sauce, grilled mushrooms and onions and something else. I even added cheese and the whole thing was bland and greasy. The cook also put mayo on the OUTSIDE of the bun so when I picked up my burger, My hands got COVERED in mayo. Bread was toasted on the top half but the bottom half was soggy and not toasted at all. I wouldn't waste my money here again, I could've gone anywhere else. My stomach hurt so bad after eating a few bites because there was so much grease and overall it was just unappetizing. I paid $1 more for avocado thinking it was going to be sliced and ON my burger but instead I got a little side cup of mashed avocado instead. My fries would've been better if they were hot. So I give this place half a star. Will I come back though? Probably never again. read more

The Burger Grind - Mayo on the wrong side of the bun. Got mayo all over my hands when I picked it up. - New American Near Me - West Monroe, Louisiana

They don't like black people! The lady with the short white hair is very rude! The food is not good. She was very rude to me and my black family. I will never go back. The fries are the worst I ever had. read more

I stopped in for a carryout at lunchtime. I ordered the Blue Bomber Burger with extra blue cheese, add cheddar and onions plus Fries and Fried Pickles. Delish!!!!! Will definitely swing by again!!!! read more

It was good! We all really enjoyed our food on our stop. Would definitely eat here again! A lot of variety and options.

Love the burgers, but the restaurant nickels and dimes you on your order. They charge for ice water and for ranch dressing. These should not have charges. read more

Today was a day that I was truly disappointed with Burger Grind. I come in at least once a week. I spend $25 every visit. I did something that I've seen several guest do, that was look thru the window on the kitchen door. I was treated so rude worker slapped paper on window with tape. I was just doing what I have seen others do. So I was puzzled and disturbed about this situation. I figured it out...... I'm black, I'm African American!! I loved your food. I just cant come back any more since the racism is real there. Lost a guest in me. read more

Great experience here when we stopped during a road trip for a late lunch. Thoughtful and patient service at the front, clean, food was out quickly and so good! Fries are crispy on the outside, soft inside...yum!! read more

Great people and amazing food. We were just passing through and wanted a burger. The Burger Grind is an easy off and on from I-20 so we didn't lose much time by stopping in. They let you choose between 3 different size patties, probably 8-9 bun(bread) type, 7-8 different cheeses, 6 or so types of fries, and about 8 different add ons (I added mushrooms). My youngest son got the chicken tenders and they were awesome! Nice patio outside so they are pet friendly as well...they even brought a piece of bacon out for our dog! read more

Good most of the time, but sometimes they mess up my order or take a while to get the food out. They have a lot of options for burger toppings, and a lot of different sides, like boudin egg rolls. read more

Yesterday July 24th I went to burger grind around 3:20 and it was packed a very nice employee came up to take my order and she was really nice it took them awhile to take my order until I realize there was only two employees working there they apologize for taking so long to take my order but I told them that it was okay because I could see it was only two of them I asked them where their manager were and they replied with that she isn't here at the moment the place was very packed at the time because I believe West Monroe High School had something going on at the time I seen a lot of kids coming from there into burger grind it took at least 5-10 minutes of me waiting to get my order taken and it took at least almost 30 minutes for my food to be brought out I truly felt for those two employees but they did an amazing job for it to just be them two even though it took almost 30 minutes for my food to be brought out read more

Really disappointed with my experience today. In the past it was great. But unfortunately today we waited almost 40 minutes for our food only for our burgers to be cold. Meat wasn't seasoned and very dried out. read more

Great service, hamburgers and atmosphere. We held off on lunch until 2 to drive another hour to get here.

Really good food... we had the Texan in a burger with the Jalapeño, Sour Dough Bun and the Texan made into the large salad with 1000 Island dressing. As well as drinks we also split an order of their Fried Onion Rings, which were absolutely DELICIOUS All the food was hot and fresh and the wait time from order to table was surprisingly short! My compliments to the staff and management for a really good dining experience - We will be back. read more

They did mess up a little by adding lettuce and tomatoes to my burger, but it was great service and great food.I will recommend to go to burger grind. read more

Burgers & fries are good, they have gluten free buns which is great since I am allergic to wheat. We probably get burgers here once a month and mostly it's a good experience. They are struggling to keep employees so the service is suffering right now. Sadly they aren't the only restaurant in town with this issue since no one really wants to work! That said, the recent service issues have not influenced my rating. Recommend the Texan burger! read more

The food is pretty good, when they do it correctly. Went to pickup an on-line order recently and they couldn't find it. After a few minutes of looking they discovered the order but it had never been put into the system to be made. Had to sit and wait..... They have some personnel issues that can easily be fixed with better supervision but at times they have a "do not care" attitude. Hope they will fix these issues because it's a good place to eat, when they get it right. read more

Tried this place today for the first time and I must say I did not regret it. I went with the Texas burger on jalapeño bread and boy did it hit the spot. The bread complimented the jalapeños and pepper jack cheese perfectly with its sweetness. The buns were toasted perfectly to add an extra crisp on top of the crispy bacon. I like the fact that they have paper towel rolls on the table instead of napkins, this definitely gives it that down south rustic feeling with the tin walls and setup they have going on in this place. I got Curley fries to go with my burger with which I went with the 1/4 pound patty. They serve up to a pound patty in this place! Yes a pound!! I definitely look forward to coming back and trying the other specialty burgers as well as the onion rings and fried mushrooms they serve. read more

The Burger Grind - New American Near Me - West Monroe, Louisiana

Stopped here on a road trip (the reviews were good), this burger was the most bland POS I've ever had. There was no seasoning on it to be found. I got a breakfast burger (sunny side up egg on it and bacon (bacon on side I don't eat pork)). The egg wasn't runny, they put way too much cheese on the burger I had to pull half of it off. The burgers are over 10$ and you pay extra for sides (fries, onions, pickles). This burger is worth 6$ after tax at best.. I'm so disappointed I wasted my money here. The staff were friendly, but I'd not recommend eating here. read more

The secret is out- Burger Grind has the BEST BURGERS in town! BG is serving up amazingly delicious burgers daily and you don't want to miss out on this opportunity. Hours of operation are Mon-Thurs 10:30am-9pm, Fri-Sat 10:30am- 10pm, and Sun 10:30am-3pm. BG is conveniently located on North 7th Street across from West Monroe High School. Ever had an insatiable craving for that mouth-watering, homemade style burger? BG serves up their burgers with lots of TLC and hard work, and it shows- who else has patrons lining up for burgers before 11am?! BG owner Dennis M prides himself behind his business of burgers by using only fresh, quality ingredients and also grinds the hamburger meat daily! To me, that is what sets BG apart from the competition and brings the burger game to a whole new out-of-this-world level! Here's the BG routine: walk-in, order and pay at the counter, grab your drink at the drink station, have a seat, and your burgers will be brought to you in a timely manner. Service is welcoming and friendly. Plenty of seating is available, whether in a booth or table. And enjoy the awesome music- anytime is a good time to jam to the 80s!!! Don't let the menu overwhelm you. You can choose from the specialty burger menu or customize your own burger. Should you opt to build you own burger, you can pick the patty size (1/4, 1/2 or 1 lb), bun type (regular, wheat, sesame, toasted onion, corn duster, jalapeño cheddar, or gluten-free), cheese type (American, cheddar, swiss, pepper jack, monterrey jack, blue cheese,) and a variety of toppings (grilled mushrooms/onions/jalapeños, egg, avocado, bacon). There are other menu options like tacos, veggie/chicken/turkey/bison burgers, and quesadillas. A kid-friendly menu is also available. Sides available include regular/curly/sweet potato fries, fried mushrooms, fried pickles, and fried green beans. Shakes and Blue Bell ice cream are available for dessert but I have yet to try since I get too full from devouring the delish burgers. BG's burgers are incredibly juicy, moist, flavorful and tasty! I highly recommend the jalapeño cheddar bun to really top off your burger adventure. I've only tried one specialty grind, the Breakfast Burger (fried egg, cheddar, bacon), and really enjoyed it. I think the fried egg really makes it a top notch burger- the ooey gooey yolk goodness just brings me to burger heaven. If you've never experienced a fried egg on a burger, then you certainly need to try because it's seriously life-changing! Each bun is toasted and buttered- it can't get any better than that. On another visit a few days later, I customized my own burger with grilled mushrooms and pepper jack cheese on the jalapeño cheddar bun. Again, the burgers were on point! The curly fries and sweet potato fries were hot and tasty- exactly the way I like them! If you like onion rings, then you'll love their jumbo sized onion rings (I kept eye-ing the table next to mine, staring in disbelief at the onion rings!) I'll have to try the fried mushrooms/pickles/green beans/onion rings and desserts on future visits. Forget about going to other burger chains, you will only want to feast your tastebuds at BG for the BEST BURGERS! BG will rock your world and you will be wanting to come back every week. Thank you BG for bringing us closer to burger heaven. Let the burger feasting continue for countless years to come! read more

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This place is a joke. It's don't deserve a star. I waited 37 minutes for 1 hamburger and fry. I called ahead so I wouldn't have wait. Walk in after 25 minutes, it's not ready. Not one customer was in there. Finally get the burger after 37 minutes and the lettuce was bad. The prices on the outside menu was different then what I paid. It was $3 more than it should have been. Fried so greasy could not eat. Wonk be back again. read more

Great burgers!! I went one time since I been in Monroe. I wouldn't mind going again in the near future

THE Best burger in Monroe/West Monroe, possibly North Louisiana. The food is superb. No other burger in town can match the ones here. Yes, I tried them all. The service is down home extraordinary. Quick friendly efficient. The atmosphere is lacking. Loud unruly kids on arcade games. Flies. Rolls of paper towels instead of napkins. But I'd brave it again and again to get the Bleu Bomber! read more

I have ate here one time and that is all it took for me to realize I'm never coming back. We ordered 5 burgers for our family through a delivery service. I started eating my burger and the meat had a wang taste and smell I immediately stopped eating and threw away and told my family. They couldn't taste what I tasted long story short everybody got sick as a dog except me. Wont ever be back! read more

Stopped here tonight for the first time. Couldn't even get a waiter to acknowledge our existence walked out without eating I'd give it a half star if I could. read more

The drinks are disgusting. Not sure if it nasty water used or dirty ice maker. Been here twice and the female got an attitude when I asked for more than one ranch for my fries... $40+ for 2 burgers,2 fry and 2 drink so I expect a little bit better custom service then that KAREN... If I wanted to pay $40+ for a couple burgers I'll just go to 5 guys. No attitude and a much better burger. read more

Did a door dash order. Order was cancelled by door dash due to technical issue. The mgr on duty went above and beyond to get it taken care of. The bacon cheddar burger and the Texan burger were amazing read more

Unfortunately I was not impressed with the Burger Grind. While ordering our food the waitress talked up the burgers so much that once we tasted them it left us feeling like we had been lied to. I ordered the Bleu Bomber burger. The bleu cheese bacon and Cajun seasonings are some very strong toppings for a burger, so the burger should have enough kick to be a good burger, right? To my dismay it was not that good of a burger. To me the burger patty lacked any flavor. The meat also tasted as if it was old. I would be willing to go back to The Burger Grind for them to change my mind. read more

When this place is on point, they have the best burgers around! Seriously they are amazing! The problem is that sometimes they run out of the good meat and you end up getting a frozen hamburger patty. When that happens, ! You can immediately tell the difference in quality. I usually spend about $10-$11 when I come here, which is fine for the high quality burger you expect. But when you get the frozen patty burger, not so much! So basically, take your chances and go here. If you get lucky and go when they have plenty of fresh meat, you're in for a delicious burger treat! But if you go when they run out of the good meat, then you will be disappointed. read more

My first time here. Cannot say anything bad about this place. Everything was great! Speedy service, clean and tidy, and the food was absolutely dynamite!! And ... did not break the bank. Two thumbs up! read more

The food is good, the staff is friendly. The manager tends to talk down to the staff and you can hear the conversation. Happened both times I have eaten there. read more

This was the driest hamburger ever. Not only over cooked but you couldn't find any mayo, mustard or onions on it. Sad excuse for a good ole burger. read more

If you want a burger that's hot, don't come here. I got a mushroom melt and added sautéed onions. The mushroom and onions were cold. The cheese wasn't even melted on my burger. The part I ate did not taste good. Pitiful. read more

This place is fantastic. We were driving though on the highway when we decided to stop for a burger. Found this place and stopped to check it out. One of the best burgers I have had anywhere in the country. The onion rings are all hand made and not bad. read more

Great lunch spot, very large portions. I've eaten there several times when I'm in town and they are very consistent.

I visit Burger Grind in West Monroe quite often but this time it was horrible. I ordered over the phone and I asked that mustard not be put on my hamburger. Of course mustard was all over the burger. I then ask for a remake of the same burger with no mustard and I get a jalapeño bun that is torched. My goal for burger grind for 2017 is "do better" read more

The Burger Grind - Jalapeño bun - New American Near Me - West Monroe, Louisiana

The food was good the wings didn't look good to me at all but the service was trash took 30 mins to get wings and a burger..the lady up front asked if I wanted ranch told her yes so after 30 mins of waiting for the food it came out with out ranch and lil dude wouldnt give us a ranch bc it's 50 cent and he walked of so off my places to eat read more

Great food, massive quantities, very reasonable prices. A definite place to put on your list for a good burger in the Monroe/West Monroe area. Sides are great ... we tried onion rings, fried pickles, and curly fries. All excellent. If you can't find a specialty burger you like, build your own. Choice of 7 different buns, 6 different cheeses, and a wide variety of other additions. read more