I brought in my Ryobi Electric Mower which has been a steaming pile of shxx since its purchase from…read moreHome Depot. Two years in, the mower would shut off-no rhyme or reason. Home Depot was useless but a customer who overheard me made some suggestions: 1) Don't buy anything from Ryobi again. 2) Take the mower to Idaho Tool &Equiptment. So, I took the mower in and was told they aren't a certified Ryobi Dealer, but they do work on the brand. The nice gentleman said they've gone through a lot of Ryobi servicing for the same issue that I had. "4-6" weeks is what he said to fix it. It took 2.5 weeks!!! The service dept left me a message that I could pick it up. NO CHARGE!!!!! It seems the warranty from the manufacturer was still valid. I had no clue. They could have charged me hundreds and I would have paid it. The people who work here are friendly, knowledgeable and HONEST!!!! They have me for life! I'll probably pay a little more for hardware, tools etc, but people who own small family businesses should be supported, ESPECIALLY when their customers are local and sick of supporting mammoth-sized monopolies who couldn't give a rats ass about customer service or satisfaction!!! Kudos to the owner of Idaho Tool & Equipment. The below rating is 10 STARS-NOT 5, but Yelp limits the amount of satisfaction one can express.

If you're a tool person, then this is a playground of tools for you. I experienced a recent theft…read moreof all my power tools, and Idaho Tool was great in offering me pricing for insurance reasons. I ended up buying everything from them simply due to the service and fair pricing they offered. The inventory is huge, and I'm guessing they have almost anything you'd ever want or need.

Gary is the best at his craft. There is nothing that he can't fix!!! And he tells you what he's…read moregoing to do and I will always take my machines there.

Awesome quick assessment and repair of all machines it seems! Simple issue but taken care of…read morequickly and for less than others. Thank you Gary!

Nick Ragsdale and his team are outstanding. I do not have much expereince with yard sprinkler…read moresystems and had a zone lose pressure. Nick was willing to spend time with me walking through the problem, identifiying possible problems, how to determine the actual cause while explaining how each of the part I needed worked. The outcome...I had my sprinkler zone back up and running the next day.

EXTREMELY helpful and knowledgeable! Appreciate all the time they spent to make our system work…read morecorrectly and up to code.

We have Summer Lawns do snow removal for are parking lot in Caldwell at Acrisure they do a…read morefantastic job in fact our neighbors started using them also.

WOW. I cannot say enough about the team at Summer Lawns. We did a full landscape removal, tree…read moreremovals, sprinkler system, re-sod and the team was amazing. Joel- their supervisor was AMAZING. We purchased our home and knew that we had to change the landscaping and they exceeded our expectations. I highly recommend summer lawns!!! Ill attach a before and after of the front lawn.. Thank you Summer Lawns!

BOISE, ID: Unfortunately I can't leave a positive note here; and it's rare that I need to draft a…read moreone star review. (TLDR: BOE overcharged hidden fees for three years, were rude to us, and publicly email-shamed my wife) Boise Office Equipment sold our business a flat-fee contract. The initial sale was very "car salesman-y, back-slappy" and moved fast, but they got the transaction done and we needed the machine we purchased. We complained and asked for a new rep after the first purchase, and they switched us to someone new for ongoing interactions. After two years, we moved out of state and they told us that they couldn't service us direct any more, but that we should call Xerox direct for service. We asked if there was a price difference and were told no. This worked fine for awhile: Xerox serviced us direct and BOE collected our money. Then one day we needed help with a remote software set up, and called BOE for this because Xerox has a hard time with remote service. Diane, the service person at BOE, was rude to us, saying they wouldn't help us because we had been serviced "behind their backs" by Xerox, and suggested we had paid Xerox under the table extra to do so (?). We replied that we would be foolish to pay two companies for one service, and that we were only following BOE instructions. She doubled down, saying "they didn't have record of our unauthorized move" (??). After being a client five years, we were so incredulous that we asked to cancel and speak to a manager; at which point she clumsily backpedaled and attempted a ham-handed apology before handing us off. We inquired about pricing and discovered that (1) they were charging more than we would have paid to Xerox direct and (2) they had raised our prices per click/print in each of the last three years; not such a flat fee after all. They needed our cancel notice in writing; so we emailed the manager to do so. Two lines: please cancel our account, we were disappointed in the service and pricing deception. The response? The manager replied to our cancel notice, to my wife, and copied two more people, to publicly shame her for being abrupt with Diane and state that they didn't tolerate customers who were curt with their service staff (?). Unbelievable.

Nice friendly professional people who you can trust. Amazing to work with. Will help you on a…read moremoments notice.

Being a long time customer, I usually by my Microfiber Towels by the case…read more I purchased a case of 200 Blue Edgeless365 Towels a couple of weeks ago and they were great for applying ceramic coatings. Decided to purchased another case, but in a different color, Gray. I received the case of Gray Microfiber Towels oly to find out they were for Metal Polishing. When I e-mailed the company and I explained that I received the wrong towels, and showed them pictures of the differences, I received a reply from Rebecca in Customer Service stating the towels were the same. The labels were different, the towels were different, the texture was different. All Rebecca in customer service would say is she was sorry but she couldn't do anything. I asked to speak with some else and ended up talking with the COO, Jeff Green, who wanted to explain how the towels were the same and how other companies used them. At no time did Jeff or Rebecca accept responsibility for their mistake and then when I asked if they would just send me a return UPS label they said I would have to ship them back at my expense. I asked about getting the correct towels sent to me but they wanted me to pay for return shipping. The COO, Jeff Green, said it's only $20 but when I went to return it via UPS they wanted to charge me $45. Needless to say they lost a customer for life and I found some really nice micro fiber over at Adams Polishes (adamspolishes.com) and MicroFiber Tech (microfibertech.com) for cases.

Love the curbside pickup that they do and how amazing there products are. Always, always purchase…read morefrom The Rag Company!

Knowledgable and charges for only necessary work. Efficient and timely. Would highly recommend.read more

I brought my vintage Sony receiver in for some work. I'm happy to say the receiver/amplifier is…read moreonce again working as originally purchased and I could not be happier with the turn time on the repair and the knowledge that exudes from this shop when it comes to electronics. I would highly recommend them and glad I found them.

Rob was a godsend in that he could clean up and make sense of this poor thing I call a MacBook Pro…read more It's an older model and I don't know WHAT I'd done to it, exactly- but he simplified, streamlined, and got rid of the junk in there so I can FIND things! Imagine that! Rob is fast, way knowledgeable and great to work with. He even set me up to contact him when I'm in need of help or have questions! DonnaC

I recently moved from out of state, and purchased a new laptop computer so I could let my son have…read morethe older one. When my new computer started acting up, I had no idea where to turn or who to talk to. The first call I made to a professional computer resource resulted in hitting the jackpot... Rob. He was able to help me with the issue immediately, and did so with prompt, friendly professionalism, explaining everything as he worked to fix the problem. He also streamlined the computer to operate as efficiently as possible. I again contacted him when I had a minor issue a bit later, and he was immediately able to correct the problem. He did all the work at an affordable price, and has forever earned his place as my absolute go-to computer guy.